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Warranty Information:
Air Water Life and its parent company Real Spirit
USA, Inc. offers a Limited Lifetime warranty on all its water ionizers to the original
consumer purchaser under the following terms and conditions:
a) For the first 5 years from the date of original purchase, we warrant
the unit to be free from defects in materials and workmanship under
normal operation and use and will repair or replace any defective
part(s) or, at our discretion, replace the entire unit free of charge.
b) After the first 5 years, we continue to stand behind your purchase for
as long as you own it. Should the unit need to be repaired, we will
provide the replacement part at no charge to you. You will be
responsible only for the cost of labor to replace the part. Should the
estimated cost to repair the unit exceed 20 percent of the unit’s
suggested retail price, Air Water Life, will provide the customer with
an entirely new unit for 20 percent of the same suggested retail
price.
c) Whether in the first 5 years or subsequently, upon discovery of a
product defect, you should immediately notify Air Water Life via
telephone or email the exact problem you are having to the best of
your knowledge. If it is determined to need additional diagnostic
inspection, then we will provide you a product return authorization
and shipping instructions. You should ship or deliver the product to
the designated service location, accompanied by your name,
address and telephone number, proof of purchase date and a
description of the defect. The customer is responsible for the cost of
shipping the unit to the service facility. However, following repair or
replacement, Air Water Life will cover the cost of shipping the unit
back to the consumer within the continental United States.
Customers outside the continental United States must also cover the
cost of return shipping following repair or replacement.
The warranty does NOT include unusual wear, damage resulting from
accident or unreasonable use and also does not include replacement
filters nor other disposable parts and supplies. *Unreasonable use also
includes using the unit outside of North America and in countries were
the voltage may be higher then 110/120 Volts, which is the normal
operating range of our products.
**Additionally the warranty will become VOID should the case seal be
broken and the tamper system activated which shall indicate the unit
cabinet was opened for purposes other than authorized by the
company. It should be noted that any electronic unit should be serviced
only by an authorized service technician duly certified by Real Spirit
USA, Inc.
