VELTRON DPT 2500-
plus
Air Monitor Corporation
116-047-20.PMD (5/5/11)
VELTRON DPT 2500-
plus
- IO&M Manual
31
10 – CUSTOMER SERVICE
SECTION 10 – CUSTOMER SERVICE
10.1 – CUSTOMER SERVICE/TECHNICAL SUPPORT
Air Monitor Corporation provides in-house technical support for our product
s
:
Monday through Friday
7 am to 5 pm (pst)
Phone: 707-544-2706 or 1-800-AIRFLOW
Fax: 707-526-2825
Additionally, on-site technical assistance is available. Before contacting the Customer Service Department, please
ensure any applicable troubleshooting steps outlined in Section 8 have been performed.
10.2 – REPAIRS/RETURNS
If after cont
a
cting the Customer Service Department it is determined that equipment will require return to
Ai
r Monitor
Corporation for further rep
a
ir, a Return
A
uthorization number will be issued by the Customer Service Dep
ar
tment. A
Confirmation of Return
A
uthorization with shipping instructions will be sent via facsimile.
Equipment to be returned to Air Monitor should be returned in its original shipping cont
a
iner if possible. If this is not
possible, ensure equipment is p
a
ckaged sufficiently to protect it during shipment.
CAUTION
All damage occurring during transit is the Customer's responsibility.
List the Return Authorization (R/A) number on the packing list and clearly mark this number on the outside of each
shipping container.
Costs associated with return of equipment to Air Monitor are the customer's responsibility regardless whether the
repair/return is under warranty
.
10.3 – WARRANTY REPAIRS/RETURNS
Once the Customer Service Dep
a
rtment determines that the equipment rep
a
ir is under warranty, the item will be
repaired and returned to the customer at no charge.
10.4 – NON-WARRANTY REPAIRS/RETURNS
Customer will be invoiced for all parts and labor required for the repair of equipment. Return shipping charges will
also be added to invoice.
10.5 – FIELD SERVICE
Requests for field service should be made to the Customer Service Department, who will coordinate sending a
technician to customer's site.
Phone: 707-544-2706 or 1-800-AIRFLOW
Fax: 707-526-2825
Upon completion of work, technician completes a Field Service Report and gives a copy to the customer
.
Field
service is charged on a daily basis and all travel expenses are also added to customer's invoice.
Summary of Contents for VELTRON DPT 2500-plus
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