12
One Year Limited Warranty for Firepit
What is covered under this warranty?
Subject to the terms and conditions set forth below, fireplaces are warranted against defects in
material and workmanship for a period of one year.
If you have questions regarding care and maintenance of the item(s) you have purchased, please
see the accompanying care and maintenance guide or visit our website at www.agio-usa.com. If
you have further questions, please call our customer service center in the US and Canada at
1-888-383-1932. 9:00am- 5:00pm Monday-Friday, EST.English and French. International Regions
please visit
http://www.agio-usa.com/service-center/costco-international/
or contact email address at
.
How Do I Obtain Warranty Service?
To obtain warranty service, you must contact our customer service center within the relevant
warranty period and provide us with a copy of your dated register receipt as proof of the purchase
date. We reserve the right to request photographs and/or return of the defective item(s) and/or
such other evidence relating to any claim as we shall reasonably require. Warranty claims for
missing or damaged items must be submitted within 90 days of purchase. If you purchased our
product through any of our dotcom retailers and receive a damaged item, please contact the
retailer to report shipping damage. Please call our customer service center in the US and Canada
at 1-888-383-1932 for additional warranty claim details and procedures. You may also contact us
by emailing
. Hours of operation are Monday-Friday 9:00 AM
–
5:00 PM Eastern Standard Time
.
What are the Limitations and Exclusions of this Warranty?
Warranty Limitations: This warranty is subject to the limitations set forth above. In addition, this
warranty is made to the original purchaser only, and is effective only if items are purchased from
one of our authorized dealers. This warranty is not transferable. For warranty replacements based
on warranty claims submitted within one year of purchase, we will pay shipping and handling
charges within continental North America. After the first year, shipping and handling charges are
your responsibility. We will not be responsible for charges associated with shipments outside
continental North America at any time or for any reason.
This warranty is given and relates to product sold to your retailer by an Agio International Company,
Limited; Dimension Industries Company, Limited; or Woven Design Company, Limited. It may also
relate to products otherwise sold under the Agio brand. Warranty services are administered by
Point of Impact, Inc., an independent contractor, which is not responsible for the warranty
obligations set forth herein.
Jul-01-2016
