57
other and attempt to force sync the two devices.
[4] CAUSE:
The blood glucose test results do not have a time
and date, and show “--:--“ and “--/--“ in place of the time and
date.
ACTION:
Blood glucose test results without a time and date
will not sync to the App. See Chapter 5 to pair and sync your
meter with your supported device. The date and time on the
meter will be set to the date and time on your supported
device. Future blood glucose test results will have a time and
date and will sync to the App.
[5] CAUSE:
Meter is paired with more than one supported
device and blood glucose test results are syncing to another
supported device.
ACTION:
If you sign in to your account on both devices,
results will sync between the devices through the cloud.
Alternately, you can turn off the Bluetooth on one device. The
results will then sync to your other supported device.
[6] CAUSE:
Pairing between the meter and the supported
device is not functioning properly and needs to be repaired.
ACTION:
In the App, find the page that lists your meter and
swipe to forget your meter. Then, go to your supported
device’s Bluetooth settings, find the meter, and select forget
the device. Then, follow the steps in this Guide to pair the
meter and the supported device again.
[7] CAUSE:
The App has been forced to close and results are
not transferring.
ACTION:
Open the App on your supported device. Press the
Meter Button to activate your meter. Results should now
transfer. If you force close your App, results will not transfer.
