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AGA Ellesmere & Ludlow Electric
– All Wi-Fi Enabled Models - 2022 Version
Installation & User Manual
AGA FREESTANDING ELECTRIC STOVE
– 2 YEAR EXTENDED WARRANTY
If you have purchased your stove from an AGA stockist within our Retailer Network, then automatically your
product will carry an extended 2 year warranty. You do not need to register your stove for the warranty, but
you need to retain your invoice as proof of purchase, as you will need this to make a warranty claim. So
please keep the purchase invoice/receipt safe, you will also require the serial number of the stove which is
on an aluminum plate above the bottom door hinge, so open the door and you will see it. This allows us to
trace the date the stove was manufactured and which retailer it was sold to. Any warranty claims have to be
dealt with by the retailer you purchased the stove from, the retailer will then contact AGA to deal with any
warranty claims
Any product purchased outside of the AGA Retailer Network will carry a standard 12 month, non-extendable
warranty.
It is a condition of the Extended Warranty that the installation complies with relevant Building Regulations
and the rules in force, and is carried out by a suitably trained and qualified/competent person and the
freestanding stove is installed as detailed in the installation and operating manual, ensuring the stove has
ample ventilation completely around the stove.
This warranty is not transferable and is extended only to, and solely for, the benefit of the original purchaser
of the stove. Please retain your dated sales invoice/receipt as a proof of purchase. During your extended
warranty period, only genuine spare parts must be used in the servicing and maintenance of your stove,
these spare parts can be ordered via the AGA Retailer directly. Consumable items such as glass, paint,
screens, door rope seals, bulbs, LED light boards, ceramic/plaster fuel effects, remote controls, glass
beads and batteries which are either subject to normal wear and tear or parts that require replacement in
connection with normal maintenance and are not covered, either by the original or the Extended Warranty.
Should
you
experience
problems
with
your
stove,
any
claim
must
be
submitted
to
[email protected] with details of the supplying retailer and installation partner.
Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts. Repair or replacement of parts which are subject to
normal wear and tear during the warranty period or parts that will require replacement in connection with
normal maintenance. Such parts include but are not limited to glass, screens, bulbs, LED boards, ceramic
fuel effects, glass beads and batteries.
Additional Advisory Information
Please do not cover this stove in anyway what so ever with anything as this could cause damage to the
stove and void any warranty
You must fit the stove in accordance with the manufacturer’s instructions and regularly clean any dust, fibres
or debris (Pet hairs & Carpet Fluff) from the fan heater inlet and outlet as this could cause damage or
become a fire risk. This stove must be installed on a non-combustible hearth with the correct clearance
around it so air flow can move around the stove freely as detailed in the installation manual
