2
AGA SOLID FUEL STOVE WARRANTY
CONDITIONS OF WARRANTY
Your AGA Solid Fuel Stove is guaranteed against any part that fails (under normal operating conditions) as detailed in
the following table with timelines specified from the date of installation of the appliance. If the unit is not installed with- in
six months of date of purchase, the warranty will commence six months from the date of purchase.
Warranty Period
Parts Covered (Parts Supply Only
)
Up to 1 Year
Grates
Ceramic glass is covered for Thermal breakage only
– Crazing
of the glass is not covered
Aesthetic Damage at point of purchase only (provided reported
damage and photos (date marked) are submitted along with a
dated receipt from an AGA approved retailer)
Paint finish
– under normal firing conditions
Up to 5 Years
All external castings a n d t h e m a i n s t o v e b o d y (excluding impact
damage or damage caused by over-firing). Pictures of damage must
be submitted to AGA Service Department.
Items deemed as
CONSUMABLE
items are not
covered by the
Warranty
Refractory materials (internal fireboards)
Rope seals, glass seals and cement seals.
Ceramic Glass
– see notes above
All warranty claims must be submitted with the product serial number (located on the front of the stove below the
bottom door hinge), date of purchase, proof of purchase (if requested) and details of the specific nature of the
problem.
The warranty is given only to the original consumer/purchaser only and is non-transferable. The appliance must be
installed by a suitable qualified person and installed as per the requirements of the manual. Failure to comply with the
Installation Requirements or Building Regulations will void your warranty. AGA reserve the right to replace any part due
to manufacturing defect that fails within the warranty period under the terms of the warranty. The unit must be used for
normal domestic purposes only and in accordance with manufacturer's operation instructions.
LIMITS OF LIABILITY
The warranty does not cover:
*
Special, incidental or consequential damages, injury to persons or property, or any other consequential loss.
*
Any issue caused by negligence, misuse, abuse or circumstances beyond AGA
’s control.
*
Any issue with wear and tear, modification, alteration, or servicing by anyone other than an authorized service
engineer.
*
Installation and operational related problems such as draught related issues external to the stove, inadequate
venting or ventilation, excessive flue offsets, negative air pressure caused by insufficient burning of improper
fuel.
*
Damage caused to the unit while in transit.
*
Discolouration due to over firing, damage caused by impact, damage to baffles caused by over firing
and fading of surface finish on castings and the outer stove body.
*
Stress fractures on bricks.
*
Rust on cast iron parts unless reported prior to unit being installed.
*
Aesthetic damage, rust & missing parts on units purchased off display.
Note:
Adequate clearance must be maintained around the appliance to ensure the ease of part removal in the
possible event of their damage/failure. AGA are not responsible for any costs incurred in the removal of items
installed in the vicinity of the appliance that have to be moved to facilitate a part replacement.
