Problem
Possible cause
Possible solution
The anti
-
flood device is
on.
• Disconnect the appliance.
• Close the water tap.
• Contact the service centre.
The spin phase does
not operate.
The spin phase is off.
Set the spin programme.
The filter of the drain pump is
blocked.
Clean the filter of the drain pump. Refer
to 'Care and cleaning'.
Balance problems with the
laundry load.
Adjust manually the items in the tub
and start the spin phase again.
The programme does
not start.
The mains plug is not connec-
ted in the mains socket.
Put in the mains plug.
Blow out fuse in the house-
hold fuse box.
Replace the fuse.
You did not press button
4
.
Press button
4
.
The delay start is set.
To start immediately the programme,
cancel the delay start.
The Child Lock function is ac-
tivated.
Deactivate the Child Lock function.
There is water on the
floor.
Leakages from the couplings
of the water hoses.
Make sure that the couplings are tight.
Leakages from the drain
pump.
Make sure that the drain pump filter is
tight.
The water drain hose is dam-
aged.
Make sure that the water inlet hose has
no damages.
You cannot open the
appliance door.
The washing programme is in
operation.
Let the washing programme end.
There is water in the drum.
Set the drain or the spin programme.
The appliance makes
an unusual noise.
Incorrect level of the appli-
ance.
Adjust the level of the appliance. Refer
to 'Installation'.
You did not remove the pack-
aging and/or the transit bolts.
Remove the packaging and/or the trans-
it bolts. Refer to 'Installation'.
The load is very small.
Add more laundry in the drum.
The appliance fills with
water and drain imme-
diately.
The end of the drain hose is
too low.
Make sure that the drain hose is in the
correct position.
The washing results are
not satisfactory.
The detergent you used was
not sufficient or correct.
Increase the detergent quantity or use a
different one.
You did not remove the stub-
born stains before you wash
the laundry.
Use special products to remove the
stubborn stains.
28
Trouble Shooter and Service