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PixLite 16 User Manual V1.2
© 2015 Advatek Lighting Pty Ltd
8.3 - Other Issues
If the device fails to perform as expected, please check the LED codes as per section 8.1. For the
latest more specific troubleshooting information and other help, you should refer to our online
knowledgebase here:
http://www.advateklights.com/support/kb
If you can’t resolve your problem with the help of our knowledgebase, you can open a support ticket
here for assistance:
http://www.advateklights.com/support
You can also send an e-mail to
and a ticket will be automatically created
for you.
If you create your ticket through the website you will have the ability to login and manage past and
existing tickets.
8.4 - Reset To Factory Defaults
To reset the controller to its factory default settings do the following:
1.
Hold down the “Factory IP” button AND the “Bootloader” buttons together before applying
power.
2.
Power up the board.
3.
Wait for both LEDs to flash together.
4.
Release both buttons.
5.
Power cycle (turn power off, wait 5 seconds then turn it on again).
8.5 - Warranty and Service
If you require support or warranty, please refer to section 8.3 for information on creating a support
ticket. For warranty cases the support staff will usually require you to perform some troubleshooting
steps first. If we cannot solve your problem remotely we will issue you with an RMA number through
the support ticket system. You may then either return the device to a local distributor or return it to
us directly for warranty services.
The PixLite 16 control board is supplied with a full 3 year factory warranty.
