Advantech RSB-3710, User Manual

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RSB-3710 User Manual 50
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The product is damaged beyond repair due to a natural disaster such as a light -
ing strike, flood, earthquake, etc.
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Product updates and tests upon the request of customers who are without war -
ranty.
If a product has been repaired by Advantech,but requires another repair for the same
problem within 3 months, Advantech will do this repair free of charge. However, such
free repairs do not apply to products which have been misused, abused, or subjected
to unauthorized disassembly/modification; placed in an unsuitable physical or operat -
ing environment; improperly maintained by the customer; or have failed for reasons
for which Advantech is not responsible whether by accident or other cause.
Please contact your nearest regional service center for a detailed service quotation.
Before we start out-of-warranty repairs, we will send you a pro forma invoice (P/I)
with the repair charges. When you remit the funds, please reference the P/I number
listed under "Our Ref". Advantech reserves the right to deny repair services to cus -
tomers that do not return the DOA unit or sign the P/I. Meanwhile, Advantech will
scrap defective products without prior notice if customers do not return the signed P/I
within 3 months.
4.3.2.4 Repair Reports
Advantech returns each product with a "Repair Report" which shows the result of the
repair. A "Repair Analysis Report" is also provided to customers upon request. If the
defect is not caused by Advantech design or manufacturing, customers will be
charged US$60 or US$120 for in-warranty or out-of-warranty repair analysis reports
respectively.
4.3.2.5 Custody of Products Submitted for Repair
Advantech will retain custody of a product submitted for repair for one month while it
is waiting the return of a signed P/I or payment (A/R). If the customer fails to respond
within this period, Advantech will close the case automatically. Advantech will take
reasonable measures to stay in proper contact with the customers during this one
month period.
4.3.2.6 Return Shipping to Customer
The forwarding company for RMA returns from Advantech to customers is selected
by Advantech. Per customer requirement, other express services can be adopted,
such as UPS or FedEx. The customer must bear the extra costs accrued by alterna -
tive shipment. If you require any special arrangements, please indicate this when
shipping the product to us.