Advantech RSB-3710, User Manual

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49 RSB-3710 User Manual
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4.3.2.2 Returning Products for Repair
It's possible for customers to save time and meet end-user requirements by returning
defective products to any authorized Advantech repair facility without an extra cross-
region charge. Customers are required to contact the local repair center before using
global repair services.
Customers should send cards without accessories (manuals, cables, etc.). Remove
any unnecessary components from the card, such as CPU, DRAM, and CF Card. If
you return these parts (because you believe they may be part of the problem), please
note clearly that they are included. Otherwise, Advantech is not responsible for any
items not listed. Make sure the “Problem Description” is enclosed.
1. European Customers that are located outside European Community are
requested to use UPS as the forwarding company. We strongly recommend
adding a packing list to all shipments. Please prepare a shipment invoice
according to the following guidelines to decrease goods clearance time:Give a
low value to the product on the invoice, or additional charges will be levied by
customs that will be borne by the sender.
2. Add information “Invoice for customs purposes only with no commercial value”
on the shipment invoice.
3. Show RMA numbers, product serial numbers and warranty status on the ship -
ment invoice.
4. Add information about Country of origin of goods.
In addition, please attach an invoice with RMA number to the packaging, then write
the RMA number on the outside of the carton and attach the packing slip to save han -
dling time. Please also address the parts directly to the Service Department and mark
the package “Attn. RMA Service Department”.
All products must be returned in properly packed ESD material or anti-static bags.
Advantech reserves the right to return items at the customer's cost if inappropriately
packed.
"Door-to-Door" transportation such as speed post is recommended for delivery. The
sender should bear additional charges such as clearance fees if Air-Cargo is
adopted.
Should DOA cases fail, Advantech will take full responsibility for the product and
transportation charges. If the items are not DOA, but fail within warranty, the sender
will bear the freight charges. For out-of-warranty cases, customers must cover the
cost and take care of both outward and inward transportation.
4.3.2.3 Service Charges
The product is excluded from warranty if:

The product is repaired after expiry of the warranty period.

The product is tested or calibrated after expiry of the warranty period, and a no
problem found (NPF) result is obtained.

The product, though repaired within the warranty period, has been misused,
abused, or subjected to unauthorized disassembly/modification; placed in an
unsuitable physical or operating environment; improperly maintained by the cus -
tomer; or suffered a failure for which Advantech is not responsible —whether by
accident or other cause. Such conditions will be determined by Advantech at its
discretion.