Advantech MOS-1120Y Series, User Manual, Page: 4 / 34

MOS-1120Y/1121Y Series User Manual iv
Message to the Customer
Advantech Customer Services
Every Advantech product is built to the most exact specifications to ensure reliable
performance in the harsh and demanding conditions typical of industrial environ-
ments. Whether your Advantech product is destined for a laboratory or factory
floor,
be assured that your product can provide the reliability and ease of operation for
which Advantech is renowned. Your satisfaction is our primary concern. A guide to
Advantech’s customer services is
provided below. To ensure that you receive the full
benefit of our services, please follow the instructions provided.
Technical Support
We want you to get the maximum performance from your products. Should you
encounter any technical difficulties, we are available to provide assistance. Answers
to the most frequently asked questions are provided in the product documentation.
These answers are typically a lot more detailed than the ones provided over the
phone. So please consult this manual first. If you still cannot find the answer, gather
all relevant
information or questions that apply to your problem, and with the product
close to hand, call your dealer. Our dealers are well trained and ready to provide the
support required for you to experience the most from your Advantech products. Most
of the problems reported are minor and can be easily solved over the phone. In addi-
tion, free technical support from Advantech engineers is available during business
hours. We are always willing to provide advice regarding application requirements or
the installation and operation of any of our products.
Warnings, Cautions, and Notes
Warning! Warnings indicate conditions that if not observed can cause personal
injury!
Caution! Cautions are included to help prevent hardware damage and data
losses. For example,
“Batteries are at risk of exploding if incorrectly installed. Replace the bat-
tery only with the same or equivalent type recommended by the manu-
facturer. Discard used batteries according to the manufacturer's
instructions.”
Note! Notes provide additional optional information.