Advantech MOS-1120Y Series, User Manual

Page: 3 / 34

iii MOS-1120Y/1121Y Series User Manual
Product Warranty (2 years)
Advantech warrants the original purchaser that all of its products will be free from
defects in materials and workmanship for two years from the date of purchase. This
warranty does not apply to any products that have been repaired or altered by per-
sons other than repair personnel authorized by Advantech, or products that have
been subject to misuse, abuse, accident, or improper installation. Advantech
assumes no liability under the terms of this warranty as a consequence of such
events.
Because of Advantech’s high quality-control standards and rigorous testing, most
customers never need to use our repair service. If an Advantech product is defective,
it will be repaired or replaced free of charge during the warranty period. For out-of-
warranty repairs, customers will be billed according to the cost of replacement mate-
rials, service time, and freight. Please consult your dealer for more details.
If you believe your product is defective, follow the steps outlined below.
1. Collect all information about the problem encountered (for example, CPU
speed, Advantech products used, other hardware and software used, etc.). Note
anything abnormal and list any onscreen messages displayed when the prob-
lem occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any helpful information readily available.
3. If your product is diagnosed as defective, obtain a return merchandize authori-
zation (RMA) number from your dealer. This allows us to process your return
more quickly.
4. Carefully pack the defective product, a completed Repair and Replacement
Order Card, and a proof of purchase date (such as a photocopy of your sales
receipt) into a shippable container. Products returned without a proof of pur-
chase date are not eligible for warranty service.
5. Write the RMA number clearly on the outside of the package and ship the pack-
age prepaid to your dealer.
Packing List
Before card installation, ensure that the following items are included in the shipment:
 1 x Mini PCIe card
 2 x DB9 I/O plates/1 x DB37 I/O plate with 1 x iDoor bracket
 1 x Cable
 1 x Startup manual
 1 x DB37-to-DB9 (4 ports) cable (for MOS-1120Y-1402E, MOS-1121Y-1402E)
 1 x Warranty card
If any of these items are missing or damaged, contact your distributor or sales repre-
sentative immediately.
Ordering Information
MOS-1120Y-0202E 2-port isolated RS-232 iDoor module
MOS-1120Y-1402E 4-port non-isolated RS-232 iDoor module
MOS-1121Y-0202E 2-port isolated RS-422/485 iDoor module
MOS-1121Y-1402E 4-port non-isolated RS-422/485 iDoor module