5/23/2019
Document Kiosk
Assembly and Operation Instructions
17
Solving Problems
For any problems, suggestions, or concerns please call Advanced Kiosk at 603-865-1000,
or contact us at
Hours are M thru F, 8:30 am to 5:00 pm
EST. We will usually respond within 24 hours.
Troubleshooting Tips
If you added or removed a component before the problem started, review the installation
procedures and ensure that the part is correctly installed.
If a peripheral device does not work, ensure that the device is properly connected and the
appropriate drivers are installed.
If an error message occurs in a program, check the program’s documentation for the
cause.
If the Touch Screen repeatedly looses alignment, check for updated drivers and that the
USB cable is making good connections at the computer and monitor.
Drivers can be accessed at our website by completely filling out the Technical Support
Form.
See our support section for our knowledge base and our support ticket creator.
