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Chapter 6. Troubleshooting

6-4

Express 3010/3110 User Manual

61200239L1-20

Difficulty with 230.4 kbps Operation

If the Express does not work when the DTE rate is set to 230.4 kbps in-
side Windows, verify the following:

1. Verify that switch 1 on the back of the Express is set to Off (up).
2.

Verify that a high speed serial card with a 16650 UART is being
used and the software drivers to support the extended baud rate
tables are installed.

Dial-Up Networking Difficulty

If Windows 95/98 Dial-Up Networking cannot talk to the Express,
check the modem configuration for the Express. Ensure the bit rate for
the DTE is set correctly. If the PC is not equipped with a 16650 UART,
then the fastest DTE operation speed is 115.2 kbps. Ensure the speed
is not higher than the PC and modem can support.

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Summary of Contents for Express 3010

Page 1: ...Express 3010 3110 128 kbps ISDN Modem Document Number 61200239L1 20A Part Numbers 1200239L1 U Interface 1200240L1 S T Interface July 1999 ...

Page 2: ...r LZS Compression Copyright c 1989 Carnegie Mellon University All rights reserved Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation advertising materials and other materi als related to such distribution and use acknowledge that the software was developed by Carnegi...

Page 3: ...is equipment advance notification and the opportunity to maintain uninterrupted service is given 4 If experiencing difficulty with this equipment please con tact ADTRAN for repair and warranty information The telephone company may require this equipment to be dis connected from the network until the problem is corrected or it is certain the equipment is not malfunctioning 5 This unit contains no u...

Page 4: ... and if not installed and used in accordance with the instruction manual may cause harmful interference to radio or TV reception The user is encouraged to try to correct the interfer ence by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that...

Page 5: ...nts that all products meet Year 2000 specifica tions regardless of model or revision Information about ADTRAN s Year 2000 compliance program is available at the following Web Site www adtran com Product Matrix www adtran com Y2Kfax html Faxback Document Line 256 963 8200 Y2K plans and product certifications are listed in the matrix Y2K Project Line 256 963 2200 E mail year 2000 adtran com ...

Page 6: ...ed to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord Compliance with the above conditions may not prevent degradation of service in some si...

Page 7: ...ge of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the re quirement that the total of the Load Numbers of all devices does not exceed 100 ...

Page 8: ...r than a cordless type dur ing an electrical storm There may be a remote risk of elec tric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak 4 Use only the power cord power supply and or batteries indicated in the manual Do not dispose of batteries in a fire They may explode Check local codes for any special disposal instructions 5 Use a suitably appr...

Page 9: ...d transmitted on the network The affidavit shall affirm that either no encoded analog content or billing information is being transmitted or that the output of the device meets Part 68 encoded analog content or billing pro tection specifications End user customer will be responsible to file an affidavit with the local exchange carrier when connecting unprotected CPE to a 1 544 Mbps or subrate digi...

Page 10: ...ecifications With respect to encoded analog content and billing protection I attest that all operations associated with the establishment main tenance and adjustment of the digital CPE with respect to encoded analog content and billing protection information continuously com plies with Part 68 of the FCC Rules and Regulations The digital CPE does not transmit digital signals containing encod ed an...

Page 11: ...log signals or D In lieu of the preceding training requirements the operator s maintainer s is are under the control of a supervisor trained in ac cordance with __________________ circle one above I agree to provide ______________________ telco s name with proper documentation to demonstrate compliance with the information as provided in the preceding paragraph if so requested ____________________...

Page 12: ...ter 2 years The foregoing constitutes the sole and exclusive remedy of the Buyer and exclusive liability of ADTRAN AND IS IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IM PLIED OR STATUTORY AS TO MERCHANTABILITY FITNESS FOR PURPOSE SOLD DESCRIPTION QUALITY PRODUC TIVENESS OR ANY OTHER MATTER Without limiting the fore going in no event shall ADTRAN be liable for the loss of use or profit or ...

Page 13: ...ons or liability to make the same changes in items previously manufactured DATA RIGHTS Rights to any intellectual property residing in the products or any data furnished hereunder are not granted ex cept by specific written permission by an authorized representa tive of ADTRAN Buyer shall have no right to copy or reproduce in whole or part any data furnished hereunder without the prior written con...

Page 14: ...o settle claim suit or action Except as herein provided in this indemnity paragraph neither Buyer nor ADTRAN makes any warranty to the other with re spect to any claim suit or action of any third party by way of in fringement and neither party shall be responsible to the other for any loss cost or damages consequential or otherwise that may be suffered by the other as a result of any such claim su...

Page 15: ...allation Instructions 2 3 Hardware Installation 2 3 Windows 95 98 Users 2 3 Windows NT 4 0 Users 2 3 Windows NT 3 51 Users 2 4 Macintosh Installation Instructions 2 4 Hardware Installation 2 4 Basic Telephone Service 2 5 Supplementary Voice Services 2 5 Call Waiting 2 5 Conference Calling 2 5 Phone Number Allocation 2 6 Auto Detect SPIDs Switch Type Expert ISDN Express 3010 Only 2 6 VT 100 Termina...

Page 16: ...aling Options 3 6 Hang up line 3 6 Dial number 3 6 Redial last number 3 7 Answer call 3 7 Dial stored number 3 7 Store Review number 3 7 Options for both Leased and Switched ISDN Service 3 8 DTE Options 3 8 Bit Rate 3 8 Transmit Clock for Synchronous Data 3 8 DTR Options 3 9 Flow Control for Asynchronous Data 3 10 Setting Protocol Options 3 10 Setting PPP Mode 3 11 Clear Channel 3 11 Point to Poin...

Page 17: ... HDLC Dialing 3 24 SYNC V 25 BISYNC Dialing 3 24 The Status Buffer 3 25 Test Options 3 25 Test Remote 3 25 Loopback Protocol 3 26 Lpbk Proto Timeout 1 min 3 26 Loopback Disable V54 Accepted 3 26 Near End Block Errors Far End Block Errors NEBE FEBE Express 3010 3 26 Chapter 4 Upgrading Software 4 1 Using HyperTerminal to Upgrade Software 4 1 Chapter 5 Installing an Analog Modem 5 1 Internal Analog ...

Page 18: ... at Link Down 6 3 Express Not Detected 6 3 Difficulty with 230 4 kbps Operation 6 4 Dial Up Networking Difficulty 6 4 Appendix A AT Commands and S Registers A 1 Appendix B LEDs B 1 Appendix C Status Buffer Messages C 1 Appendix D Loop Status Messages D 1 Appendix E Connector Pinouts E 1 Index Index 1 ...

Page 19: ...hes on Rear Panel 2 2 Figure 2 3 Telephone Connection Port 2 6 Figure 2 4 VT 100 Terminal Configuration Menu 2 8 Figure 2 5 VT 100 Terminal Status Buffer Menu 2 9 Figure 3 1 Express Loopback Points 3 26 Figure 5 1 Internal Analog Modem Application 5 1 Figure B 1 Front Panel LEDs B 1 Figure E 1 EIA 232 Interface E 1 Figure E 2 Express 3010 Ground Pinouts E 2 Table 1 1 Recommended Operating Modes 1 ...

Page 20: ...xx Express 3010 3110 User Manual 61200239L1 20 List of Figures and Tables ...

Page 21: ...tures offered by both the Express 3010 and Express 3110 are listed below EXPRESS 3X10 SERIES FEATURES Two ports for phone or analog service Synchronous DTE rates to 128 kbps Asynchronous data rates up to 230 4 kbps Custom calling features and Caller ID support Automatic SPID and Switch Detection using ADTRAN Expert ISDN covered under patent number 5 715 241 or Auto SPID download where available fo...

Page 22: ...s sometimes referred to as local directory numbers Single ISDN phone number and point to point lines are not recommended for use with the Express Basic Rate ISDN Line When ordering your ISDN line from the telephone company request EZ ISDN 1 Capability Package U to ensure that it is set up properly EZ ISDN 1 is recommended by the industry for most home office small business applications If EZ ISDN ...

Page 23: ...0 Express 3010 3110 User Manual 1 3 What ADTRAN Provides The ADTRAN Express is packaged with the following contents see Figure 1 1 Express unit AC power supply RJ 45 to RJ 11 telephone cable Figure 1 1 Express Package Contents CD ROM ...

Page 24: ...en DTR is raised Routers can be configured when bandwidth on their dedicated line is exceeded In high traffic times this allows the Express to dial out over the ISDN for an extra 128 kbps of bandwidth on demand RECOMMENDED OPERATING PROTOCOLS The Express supports a wide range of operating modes Many combi nations of circuit type protocol and data rate may be selected The combinations shown in Tabl...

Page 25: ... 2400 4800 9600 19200 38400 57600 115200f 230400f BONDING Async 2400 4800 9600 19200 38400 57600 V 110 Async 1200 2400 4800 9600 19200 38400 V 120 Async 1200 2400 4800 9600 19200 38400 57600 115200f 230400f DIAL 56K BONDING Sync 56000 Clear Chan Sync 48000 56000 PPP Sync 2400 4800 9600 19200 38400 56000 V 110 Sync 2400 4800 9600 19200 V 120 Sync 9600 19200 38400 48000 PPP async sync Async 1200 240...

Page 26: ...Chapter 1 Overview 1 6 Express 3010 3110 User Manual 61200239L1 20 ...

Page 27: ... 3110 This section describes how to connect the Express 3010 3110 to a com puter Figure 2 1 depicts the final hardware configuration see also Windows Installation Instructions on page 2 3 and Macintosh Installation Instructions on page 2 4 Figure 2 1 Standard ISDN Internet Remote Access Application ...

Page 28: ...0 4 kbps A special COM port using a 16650 UART is re quired while in this mode If switch 1 is set to the On position the unit will automatically adapt to the DTE rate up to 115 2 kbps If switch 2 is set to the Off position up the unit continues to use the fac tory default settings until switch 2 is set to the On position down Also area code phone numbers SPIDS and stored numbers are cleared If bot...

Page 29: ...ector small end of the RJ 45 to RJ 11 tele phone cable into the ISDN telephone wall jack 5 Power on the computer Windows 95 98 Users 1 Windows 95 98 automatically detects and installs the necessary driver for the Express Follow the on screen instructions Windows NT 4 0 Users 1 Double click on the My Computer icon then on the Control Panel icon 2 Double click on the Modems icon 3 If there is no oth...

Page 30: ... new altered modem inf and close the file 8 Restart the system MACINTOSH INSTALLATION INSTRUCTIONS Hardware Installation 1 With the Macintosh s power off connect the EIA232 serial port on the Express to an available communications port on the Macintosh Be sure to use a Macintosh high speed modem cable Macintosh high speed modem cables are available at any electronics store that carries Macintosh e...

Page 31: ...ce call to be placed on hold while answering another voice call Use the flash hook to place the active call on hold and answer an incoming call Hanging up terminates both calls The call wait ing tone can be disabled and enabled on a per call basis To disable call waiting using a touch tone phone press 70 To enable call waiting hang up The Express defaults to call waiting Conference Calling Confere...

Page 32: ...witch Type Expert ISDN Express 3010 Only Auto detection of SPIDs and Switch Type greatly reduces the likeli hood of time consuming problems occurring during installation of the Express It evaluates common SPID formats based on the area code and phone numbers and reports success after placing a test call The switch type and SPID numbers can be detected automatically through the Express interface by...

Page 33: ...n VT 100 Configuration on page 2 8 and in Chapter 3 Application Configuration The main branches of the VT 100 menu tree and their hot keys the keys you press to go to a particular menu are as follows Ensure that the communications package is configured to pass these Control Sequences through to the Express To exit a menu you can press Ctrl X The Ctrl X command also places the unit back on line if ...

Page 34: ...ollowed by Enter The Configuration screen is the first screen displayed see Figure 2 4 Figure 2 4 VT 100 Terminal Configuration Menu Press the number corresponding to the item you want to configure The possible settings display Press the number of the setting you de sire See Chapter 3 Application Configuration for details on configura tion ...

Page 35: ...on of the unit are displayed with relevant status items See Figure 2 5 on page 2 9 Status messages provide information about call progress ISDN link status and error conditions The most recent status message appears as Status 1 with the remaining status messages appearing in descending order The status buffer messages and their descriptions are listed in the appendix Status Buffer Messages on page...

Page 36: ...Chapter 2 Installation 2 10 Express 3010 3110 User Manual 61200239L1 20 ...

Page 37: ...It is important to note that some features in the Express do not immediately take effect upon selection This prevents unintentional reconfiguration of the Express during an active call Items such as Protocol and Call Type take effect only at the beginning of a new call Network Options To placeISDNmodemcalls theunitmustbeconfiguredfor DialLine Per form the following steps to configure for Dial Line...

Page 38: ...telephone administrator or your telephone company representa tive The Express can be configured for a Northern Telecom DMS 100 LUCENT 5ESS CO switch a switch conforming to the National ISDN 1 standard usually an LUCENT 5ESS NTI DMS 100 or Sie mens EWSD or an NEC Switch Press the number corresponding to Switch Protocol and press Enter to display the Switch Protocol options LUCENT 5ESS DMS 100 Natio...

Page 39: ... SPID format may not be used Example SPID 1 2 5 6 5 5 5 1 2 3 4 0 1 0 1 SPID 2 2 5 6 5 5 5 4 3 2 1 0 1 0 1 PREFIX SUFFIX National ISDN 1 switches require the addition of a two digit terminal identifier TID at the end of the SPID Disconnect the network interface from the unit before initially entering or altering the SPIDs and LDNs Press the number corresponding to SPID 1 and press Enter to display...

Page 40: ...SPID1 LDN1 If that call is a BONDING call then another incoming call is accepted on the second ary phone number SPID2 LDN2 Dump all calls When Dump all calls is selected the Express will not accept any in coming calls keeping the line clear for outgoing calls Call Screening Call Screening allows the Express to answer all incoming calls 1 An swer Any default or only calls originating from phone num...

Page 41: ...y the Call ID number is a ten digit number 6 Re store the number in SN0 as it is displayed in the Call ID mes sage and test Call Screening again Call Routing These options specify how the Express is to route incoming voice calls Press the number corresponding to Call Routing and press Enter to view the Call Routing options All Calls to DTE Speech calls to POTS and Speech Audio calls to POTS All Ca...

Page 42: ... Express as well as establish and end a call V 25 bis Configuring the Express for V 25 bis enables in band dialing over the DTE interface using asynchronous or synchronous V 25 bis com mands V 25 bis can be used to establish and end a call See the section Configuring the Express for V 25 bis In band Dialing on page 3 23 for more information VT 100 TERMINAL DIALING OPTIONS After starting the termin...

Page 43: ... was saved in storage location 9 from the last attempted phone call Answer call Allows selective answer of incoming calls when the Auto Answer is configured for disable Auto Answer is described in the section Auto Answer on page 3 4 Dial stored number Allows the dialing of one of ten stored phone numbers Store Review number Permits entry and review of stored numbers ...

Page 44: ...400 48000 56000 64000 112000 and 128000 bps The Express will autobaud to the asynchronous DTE rate Transmit Clock for Synchronous Data Press the number corresponding to Transmit Clock and press Enter to display the Transmit Clock options Normal and External Select the de sired option Selecting the Normal option causes the Express to be the synchronous DTE interface transmit timing source Transmit ...

Page 45: ...the unit into the AT command processor mode when DTR is not asserted To return on line DTR must be asserted followed by the AT0 command Idle when Off forces the unit to end the current call when DTR is no longer asserted Off On dial 0 allows one call attempt to be automatically established when the DTR signal goes from inactive to active While DTR is active dialing is also possible through the bui...

Page 46: ... terminal adapters BONDING mode 1 compatible inverse multiplexers and PPP compatible bridges routers Communicating between such diverse types of equipment requires the use of various rate adaptation protocols to support various bit rates and DTE settings The Express supports the following rate adap tation protocols 1 Clear Channel no rate adaption protocol 2 Point to point protocol PPP asynchronou...

Page 47: ... rate adaptation or the Express is calling a 4 wire Switched 56 DSU In the leased line mode Clear Channel can provide synchronous bit rates of 56 kbps 64 kbps 112 kbps and 128 kbps Point to Point Protocol PPP Async to Sync PPP provides a standard method for transporting multi protocol dat agrams over point to point links The ADTRAN PPP async sync pro tocol allows the Express and a PC or Macintosh ...

Page 48: ...rnational calls etc The timers may be adjusted if necessary by entering into the BONDING mode 1 submenu V 120 The V 120 protocol is a CCITT compliant rate adaption method which provides DTE service between the Express and other V 120 compliant devices at DTE rates less than the 64 kbps ISDN Bearer channel rate V 120 supports synchronous and asynchronous DTE rates See the section Recommended Operat...

Page 49: ... at 64k call type BONDING V 120 and PPP async sync are attempted If connection is not made at 64k the Express attempts another call at 56k call type If connection is made at 56k V 120 and PPP async sync are attempted Multilink Point to Point Protocol This protocol allows the Express to dial a second number establishing a second point to point link Once the second PPP is established mul tilink PPP ...

Page 50: ... Most Internet service providers supporting ISDN also support PPP protocol If connecting to an Internet service provider using one B channel select Internet 64K which sets the protocol to PPP If ar rangements have been made with the Internet service provider to use two B channels select Internet 128K which uses multilink PPP proto col Loading a factory profile has no effect on any SPID s ISDN Phon...

Page 51: ...he factory default settings by setting switch 2 to the off up position See the section Verify Switch Settings on page 3 1 for more information Factory default erases all stored phone numbers SPIDs and LDNs Service type ISDN dial line Automatic answering Enabled ISDN call type Data 64k Call screening Answer Any Data protocol Clear Channel DTE mode Synchronous DTR option Ignore DTR DTE flow control ...

Page 52: ...e the follow ing parameters are automatically preset Service type ISDN dial line Automatic answering Enabled ISDN call type 56 kbps data Data protocol Clear channel DTE mode Synchronous DTE connector bit rate 56 kbps DTE flow control None Transmit data clock Normal Service type ISDN dial line Automatic answering Enabled ISDN call type 64 kbps data Data protocol Clear channel DTE mode Synchronous D...

Page 53: ...e the fol lowing parameters are automatically preset Service type ISDN dial line Automatic answering Enabled ISDN call type 56 kbps data Data protocol BONDING mode 1 DTE mode Synchronous DTE connector bit rate 112 kbps DTE flow control None Transmit data clock Normal Service type ISDN dial line Automatic answering Enabled ISDN call type 64 kbps data Data protocol BONDING mode 1 DTE mode Synchronou...

Page 54: ...he Express is configured for Leased 128 Master service the fol lowing parameters are automatically preset Service type ISDN leased line Automatic answering Enabled ISDN call type Data 64k Data Protocol Clear Channel DTE mode Synchronous DTR option Ignore DTR DTE flow control No Flow Ctrl Service type ISDN leased line Automatic answering Enabled ISDN call type Data 64k Data protocol V 120 DTE mode ...

Page 55: ... Dial Bond asyn service the fol lowing parameters are automatically preset Service type ISDN dial line Automatic answering Enabled ISDN call type 64 kbps data Data Protocol V 120 DTE mode Asynchronous DTE connector bit rate Hardware DTR option Ignore DTR DTE flow control Hardware Service type ISDN dial line Automatic answering Enabled ISDN call type Data 64k Data protocol Bonding Mode 1 DTE mode A...

Page 56: ...128K service the follow ing parameters are automatically preset Service type ISDN dial line Automatic answering Enabled ISDN call type 64 kbps data Data protocol PPP asyn sync PPP Mode PPP DTE mode Asynchronous DTR option Ignore DTR DTE flow control Hardware Service type ISDN dial line Automatic answering Enabled ISDN call type 64 kbps data Data protocol PPP asyn sync PPP Mode Multilink PPP DTE mo...

Page 57: ...ote 128K service the follow ing parameters are automatically preset Service type ISDN dial line Automatic answering Enabled ISDN call type 64 kbps data Data protocol V 120 DTE mode Asynchronous DTR Options Ignore DTR DTE flow control Hardware Transmit data clock Normal Service type ISDN dial line Automatic answering Enabled ISDN call type 64 kbps data Data protocol Bonding Mode 1 DTE mode Asynchro...

Page 58: ...xpress 3010 only When the Express is configured for Remote 128K service the follow ing parameters are automatically preset Service type ISDN leased line Automatic answering Enabled ISDN call type 64 kbps data Data protocol V 120 DTE mode Asynchronous DTR Options Ignore DTR DTE flow control Hardware ...

Page 59: ...nous start stop data format In synchronous mode the Express is an ISDN version of a synchronous modem For configuration or troubleshooting the unit requires connection to an async VT 100 terminal and the dial option must be set to AT Commands After the unit is completely configured set the dial option to V 25 bis and exit the VT 100 terminal interface The unit is now ready to respond to V 25 bis d...

Page 60: ...specifies that the characters should be 7 bit ASCII with the 8th bit ignored it may be either 0 or 1 The first byte of each packet contains all one bits A FF HEX and the second byte of each packet the C byte is either 13 HEX or 03 HEX if not the final packet Select V 25 HDLC flags if your terminal equipment requires idle state flags SYNC V 25 BISYNC Dialing This setting allows for V 25 bis message...

Page 61: ...test causes the Express to issue a V 54 inband loopback command to a far end unit and BERT test the link using a built in pattern gener ator checker This allows a circuit to be tested without any extra test equipment To use this feature both units must be configured for Clear Channel operation and the far end unit must be able to respond to V 54 loopback commands See the section Setting Protocol O...

Page 62: ...min This option sets the length of time for the loopback protocol test Loopback Disable V54 Accepted The Express responds to V 54 loopback commands Near End Block Errors Far End Block Errors NEBE FEBE Express 3010 Use this test to determine the quality of the network connection by viewing the number of near end block errors NEBE and far end block errors FEBE occurring on the ISDN U interface A lar...

Page 63: ...ckage to set up an XMODEM or XMODEM 1K connection Using HyperTerminal to Upgrade Software 1 Download the necessary upgrade files from the ADTRAN web site www adtran com 2 From the Start button choose Programs then choose Accesso ries then HyperTerminal 3 When the Connection Description window appears type in a connection name select an icon and click OK 4 In the Connect To window select the COM po...

Page 64: ... Protocol to 1K Xmodem and click Send 10 Once the download is complete exit HyperTerminal saving the session if desired The software upgrade is now complete If the PWR LINE B1 and B2 LEDs are flashing the software upgrade failed See Troubleshooting on page 6 1 if the software upgrade failed ...

Page 65: ...TERNAL ANALOG MODEM APPLICATION In order to connect an internal analog modem to the Express the fol lowing items are necessary Internal analog modem RJ 11 to RJ 11 telephone cable Figure 5 1 shows how to connect an internal modem to the Express Figure 5 1 Internal Analog Modem Application ...

Page 66: ...n internal analog modem to the Express use the follow ing procedure 1 Ensure the Express is connected to the PC 2 Connect one end of the RJ 11 to RJ 11 telephone cable to the tele phone jack labeled 2 on the Express Positioned above the jack is an illustration of a telephone above a modem 3 Connect the other end of the RJ 11 to RJ 11 telephone cable to the Dial Line or Line jack on the internal an...

Page 67: ...fy the power cord is connected to the Express and is plugged into a working 120 volt AC electrical outlet Power Line LED Flashes and 1 and 2 LEDs are Off This indicates a problem with the physical connection of the ISDN line from the local telephone company to the Express 1 Verify the large end of the RJ 45 to RJ 11 telephone cable included with the Express is connected to the ISDN connector on th...

Page 68: ...s below Auto Detect can be enabled at the Auto Detect SPIDs Switch option in the Configuration screen of the VT 100 menus to automatically de tect the SPIDs and the Switch Type Look for the following with the COM port setup IRQ conflicts Wrong DTE speed Power Line LED 1 and 2 LEDs flash green sequentially After a software upgrade if the Power Line 1 and 2 LEDs flash green in sequence a problem occ...

Page 69: ...tly in stalled between the Express and the ISDN wall jack and that the Express is powered on If the wall jack does not have ISDN installed on the two middle pins tip ring the Express will never synchronize to the tele phone switching equipment Call the local telephone company and have them check the ISDN line for correct operation Express Not Detected If the Express Configuration program cannot de...

Page 70: ...y that a high speed serial card with a 16650 UART is being used and the software drivers to support the extended baud rate tables are installed Dial Up Networking Difficulty If Windows 95 98 Dial Up Networking cannot talk to the Express check the modem configuration for the Express Ensure the bit rate for the DTE is set correctly If the PC is not equipped with a 16650 UART then the fastest DTE ope...

Page 71: ...TE must transmit the escape code character three times in succession with delay between each character being less than the guard time The de fault escape sequence is Once command mode is entered AT commands can be transmitted to the Express to configure most of the options dial remote Expresss or initiate tests to check the Express and the network connections All command lines must begin with the ...

Page 72: ...ion of each S register and its corresponding range of values Reading an S Register Type ATS followed by the number of the S register to be read fol lowed by a question mark and press Enter ATS0 Reading an S Register String The Express uses S register strings to store strings of digits for stored phone numbers SPIDs etc Type ATSS followed by the number of the string S register to be read followed b...

Page 73: ...one number on one line then press Enter ATD5551212 To end an active call with the AT command processor press the break in key sequence or the redefined key then type ATH and press Enter to hang up the line Command Function A Answer Places the Express in answer mode AT S Displays Status Buffer AT S1 Displays Link Status AT V Configuration Menu D Dial Precedes the telephone access number ATD5551212 ...

Page 74: ...during an active call The break in key is defined in S2 Carrier Detect CD Control Line Options C0 CD forced on C1 CD normal C2 CD off with local disconnect LOCD C3 CD off with link down Data Terminal Ready DTR Control Line Options D0 Ignore DTR D1 DTR off forces command D2 Idle when off DTR off forces idle On allows auto answer Generic Unit Configurations F0 Default F1 Configures unit for Dial 56k...

Page 75: ...et 128k F11 Configures unit for Remote 64k F12 Configures unit for Remote 128k F13 Configures unit for Leased V120 Network Options L0 Dial network L1 Leased network not in S T unit L2 Leased backed up by dial network Calling Number Identifiers N0 Number 1 Read far end phone number 1 if service subscribed from telephone company N1 Number 2 Read far end phone number 2 if service subscribed from tele...

Page 76: ... Internal transmit clock X1 External transmit clock Accessing Stored numbers for Dialing Options Z0 Stored number 0 Z1 Stored number 1 Z2 Stored number 2 Z3 Stored number 3 Z4 Stored number 4 Z5 Stored number 5 Z6 Stored number 6 Z7 Stored number 7 Z8 Stored number 8 Z9 Stored number 9 Local Echo Options E0 Echo off Does not allow command characters typed to be displayed on the screen E1 Echo on A...

Page 77: ...onse Message Options AT Command Response Message Types V0 Numeric response messages V1 Verbal response messages AT Command Connect Message Options X0 Simple connect message X1 7 Connect messages with bit rate Ready To Send RTS Control Line Options _D0 1 mS delay _D1 18 mS delay MakeBusy Options _B0 Make DTE port not busy same as S135 0 _B1 Make DTE port busy same as S135 1 Service Profile Identifi...

Page 78: ...h Type Options _S0 5ESS _S1 DMS 100 _S2 National ISDN 1 _S3 NEC _S4 EuroISDN ISDN U interface Operational Mode Options _X0 Express timing slaves to network NT mode _X1 Express is U interface timing master LT mode _Z Resets unit Data Flow Control Options Q0 No flow control Q1 Software flow control XON XOFF Q2 CTS only Q3 Hardware flow control RTS CTS factory default Q4 Software from DCE only ...

Page 79: ... LINE CHARACTER Determines which key or character in ASCII code ends a command line The standard end of line character is the carriage return ASCII value of 13 decimal Range 0 to 127 S4 LINE FEED CHARACTER Determines which key or character in ASCII code advances the cursor to the next line after ending a command line or after an Express message The standard character is the line feed ASCII value o...

Page 80: ...sponses from the Express Bit 3 1 Disables AT responses from the Express Bit 4 1 Enables AT responses to be displayed in text form Bit 4 0 Enables AT responses to be displayed in numeric form Bit 7 1 Disable PPP ACCM spoofing Bit 7 0 Enable PPP ACCM spoofing Bit 8 1 Ring indicator uses cadence Bit 8 0 Ring indicator remains on S15 ASYNC BONDING Asynchronous BONDING method 0 ADTRAN revision 0 defaul...

Page 81: ...t PPP will be a single link or multilink connection 0 Single link operation default 1 Multilink operation 2 Use compression S30 DTE CTS Controls the operation of the DTE connector CTS line 0 Follows RTS 1 Force CTS S31 DTE RTS Controls operation of the RTS line 0 1 ms delay 17 18 ms delay S32 DTE DSR Controls the operation of the Data Set Ready signal on the DTE connectors 0 Force DSR on always 1 ...

Page 82: ...sitions from off to on S46 V25 MODE Selects the type of V 25 bis dialing used 0 Asynchronous V 25 1 HDLC V 25 2 BISYNC V 25 3 HDLC with flags V 25 S50 LINE MODE Selects the operating mode of the Express 0 Dial service switched service 1 Leased service nonswitched service S51 LINE CLOCK Selects the clock mode in leased mode 0 Slave default 1 Master Leased line only limited distance MODEM applicatio...

Page 83: ...er a line optioned for voice ISDN service 0 None 1 Answer 2 Originate 3 Both S58 CALL SCREENING Allows the Express to screen incoming calls 0 Answer any call 1 Answer only calls from numbers matching those stored in SN0 through SN9 S59 CHANNEL RATE Sets the available network bandwidth when the Express is in leased mode 1 64 kbps 2 128 kbps SS60 SPID1 LOC SPID string location SS61 SPID2 LOC SPID st...

Page 84: ...5 19200 17 38400 18 48000 19 56000 20 57600 21 64000 22 112000 23 115200 24 128000 25 230400 S72 DATA BITS Selects the number of asynchronous data bits 0 8 bits 1 7 bits S73 DTE PARITY Selects the number of asynchronous parity bits 0 None 1 Odd 2 Even S74 DTE STOP Selects the number of asynchronous parity bits 0 None 1 Odd 2 Even S75 DTE FLOW Selects asynchronous flow control 0 None 1 XON OFF from...

Page 85: ...LOC Stored number 3 string SS84 SN4 LOC Stored number 4 string SS85 SN5 LOC Stored number 5 string SS86 SN6 LOC Stored number 6 string SS87 SN7 LOC Stored number 7 string SS88 SN8 LOC Stored number 8 string SS89 SN9 LOC Stored number 9 string S90 CONFERENCE ID NI 1 feature identification number for conferencing See the ISDN service provider for this ID S91 TRANSFER ID NI 1 feature identification n...

Page 86: ...ilink connection SS82 SN2 LOC Stored number 2 string SS83 SN3 LOC Stored number 3 string SS84 SN4 LOC Stored number 4 string SS85 SN5 LOC Stored number 5 string SS86 SN6 LOC Stored number 6 string SS87 SN7 LOC Stored number 7 string SS88 SN8 LOC Stored number 8 string SS89 SN9 LOC Stored number 9 string SS130 CR0 LOC Call Reject List Number 0 SS131 CR1 LOC Call Reject List Number 1 SS132 CR2 LOC C...

Page 87: ...tion TD Green Transmit Data TxD RD Green Received Data RxD 1 or 2 Slow Green Flash Attempting SPID registration Fast Green Flash Attempting TEI registration Solid Green POTS 1 or 2 in use Off Ready No data traffic Amber Flash B channel 1 or 2 passing data Solid Amber Remote test originate PWR LINE Green On Solid Off Flashing Link Established Calls can be placed No Power Link is not established Cal...

Page 88: ...Appendix B LEDs B 2 Express 3010 3110 User Manual 61200239L1 20 ...

Page 89: ...rst or second channel The calling phone number is displayed if available ACCESS_INFO_DISCARDED The network was unable to deliver access information to the far end Area Code Req d Area code required for Auto Spid determination AutoSpid Active Unit is attempting automatic detection of switch type and SPID num bers AutoSpid Disable The user has stopped the automatic SPID detection process AutoSpid Fa...

Page 90: ... online Express went back online Bad async BPS The Bonding protocol determined that the selected asynchronous bit rate is not supported Bad AT numeric User issued an AT command with an argument that was out of range Bad call type Express placed a call with an improper call type Bad DTE Baud The DTE bit rate does not match a valid bit rate for the protocol select ed BAD_INFO_ELEM Call control error...

Page 91: ...pt Bearer Info Cap Incoming call information transfer capability is not known BONDING XXX The amount of bytes or corrected delay between the B2 and B1 Bearer channels XXX can range from 8000 to 8128 BPS mismatch Bonding negotiation found a bit rate mismatch Break to AT cmd User issued a break in request Break ignored User issued an extra break in request BUSY The called number is busy B X disconne...

Page 92: ...t be retrieved Call not ringing User executed an answer command ATA but there was not a call present CALL_REJECTED The call has been rejected by the ISDN network Can t go online Express 3010 cannot go back on line Unknown AT command user is sued an unknown AT command CHAN_DOES_NOT_EXIST The user asked for a bearer channel that is not present CHAN_NOT_IMPLEMENTED The network or far end does not sup...

Page 93: ...xpress 3010 placed a call on either the first or second channel The number called is displayed following the message Disconnect The call on either the first or second channel was disconnected from the network The far end phone number is displayed if available En sure flow control setting match on both terminal adapters Disconnect Req Far end unit disconnected during BONDING negotiation DTR not up ...

Page 94: ...pplementary service FACILITY_NOT_SUBSCRIBED The channel type requested has not been subscribed FACILITY_REJECTED A facility requested by the user cannot be provided by the network Factory Reset 0 Unit defaulted to factory configuration FlowCtl mismatch Bonding negotiation determined a flow control mismatch FlowCtl required Bonding negotiation determined that flow control needs to be op tioned on H...

Page 95: ...not accept the type of call that has been placed INTERWORKING_UNSPEC A non ISDN network sent an unspecified message Inv Password Remote configuration failed due to incorrect password INVALID_CALL_REF Call control error INVALID_ELEM_CONTENTS Call control error INVALID_MSG_UNSPEC Invalid message protocol error INVALID_NUMBER_FORMAT The dialed number has an invalid format L1 not up The network interf...

Page 96: ...ll control layer interface for a second call BONDING is not ac tive LDN TOO LONG The local directory number entered has too many digits Login failed Unable to connect to remote unit on remote configuration attempt MANDATORY_IE_LEN_ERR Mandatory information element length error MANDATORY_IE_MISSING Mandatory information element missing MULTILINK PPP UP Unit connected with Multilink PPP Need 64K cal...

Page 97: ...alling ID Calling party number not provided NO_CIRCUIT_AVAILABLE The requested bearer channel is not available NONEXISTENT_MSG Nonexistent undefined message received from network NO_ROUTE NO_ROUTE_DEST The phone network was unable to find a route to the destination num ber No Sreg number Attempted to change an S register but did not specify a specific S reg ister example ATS 1 No Sreg value Attemp...

Page 98: ...he current call NOT end2end ISDN The path that the call was routed over is not ISDN from end to end warning only NUMBER_CHANGED The number dialed has been changed OUTGOING_CALL_BARRED The network will not allow the outgoing call to be placed Phone Req d Phone number required for AutoSpid determination PPP COMPRESSION UP Unit connected with compression PPP LINK LOOPBACK Network link is looped backe...

Page 99: ...s currently not available Remote not ISU Bonding negotiation determined the far end unit is not another ISU product RESOURCE_UNAVAIL The requested resource is unavailable RESP_TO_STAT_ENQ Response to status enquiry Restarting Rate Unit restarts DTE rate Retrieve Voice call is retrieved from a holding state Ring An incoming call on either the first or second channel third channel if call waiting en...

Page 100: ...party is not ISDN warning only TANULL expired Bonding timer TANULL expired Received call from non BONDING equipment TEMPORARY_FAILURE The network has temporarily failed try the call again TIMER_EXPIRY Call control error TXADD01 expired Bonding timer TXADD01 expired TXDEQ expired B channel delay equalization during bonding failed TXFA1 expired Bonding timer TXFA1 expired TXFA2 expired Bonding timer...

Page 101: ...NUMBER The phone number dialed does not exist Unknown AT cmd User issued an unknown AT command USER_ALERT_NO_ANS Ringing call is not answered USER_BUSY The dialed number is busy V120 connected The V 120 rate adaption successfully connected to the far end unit V120 Timeout V 120 negotiation failed WRONG_MESSAGE Call control error WRONG_MSG_FOR_STATE Call control error ...

Page 102: ...Appendix C Status Buffer Messages C 14 Express 3010 3110 User Manual 61200239L1 20 ...

Page 103: ...d X The SPID is being attempted by the AutoSpid determination X starts at 0 and counts up for each SPID tried Call Connect B1 Bearer channel 1 is connected and is active Call Connect B2 Bearer channel 2 is connected and is active Call Connect B1 B2 Bearer channels 1 and 2 are active Disconnecting The current phone call is being disconnected hung up Getting TEI 1 The Express 3010 is receiving its f...

Page 104: ... make or accept a call Register SPID 1 The Express 3010 is registering its first SPID with the network Register SPID 2 The Express 3010 is registering its second SPID with the network Ringing The phone number just dialed is ringing xxxxx nnnn A rate adaption is running at the bit rate specified by nnnn xxxxx Quitting A rate adaption protocol is turning off xxxxx Ready A rate adaption protocol is r...

Page 105: ...39L1 20 Express 3010 3110 User Manual D 3 YYYY ISDN switch type selected xxxxx can be any of the following Bonding Bandwidth on demand industry users group protocol PPP Point to point rate adaption protocol V120 V 120 rate adaption protocol ...

Page 106: ...Appendix D Loop Status Messages D 4 Express 3010 3110 User Manual 61200239L1 20 ...

Page 107: ...ion 1 Shield I O Shield for cable 2 TD I Transmitted Data 3 RD O Received Data 4 RTS I Request to Send 5 CTS O Clear to Send 6 DSR O Data Set Ready 7 SG I O Signal Ground 8 CD O Carrier Detect 15 TC O Transmit Clock 17 RC O Receive Clock 20 DTR I Data Terminal Ready 22 RI O Ring Indicator 24 ETC I External Transmit Clock I Input O Output PIN 13 PIN 1 PIN 25 PIN 14 FEMALE ...

Page 108: ...20 The RJ 11 POTS ports apply to the Express only Figure E 2 Express 3010 Ground Pinouts POTS 1 Interface Pin 1 Pin 2 Pin 3 R1 Pin 4 T1 Pin 5 Pin 6 POTS 2 Interface Pin 1 Pin 2 Pin 3 R2 Pin 4 T2 Pin 5 Pin 6 Pin 4 Ring Pin 5 Tip PIN 1 PIN 6 PIN 1 PIN 6 ISDN PIN 1 PIN 8 12V GND ...

Page 109: ...green 6 2 Off 6 1 basic rate ISDN line 1 2 basic telephone service 2 5 bit rate 3 8 BONDING mode 1 3 10 3 12 C call ID format determining 3 5 call routing 3 5 call screening 3 4 answer any 3 4 answer if SN0 9 3 4 determining call ID format 3 5 call type 3 2 call waiting 2 5 capability package U 1 2 CCITT V 110 3 10 CCITT V 120 3 10 CCP 3 13 clear channel 3 10 3 11 compression 1 1 compression centr...

Page 110: ...ulty with 6 4 dip switches 2 2 DTE options 3 8 DTR options 3 9 E EIA 232 interface E 1 ExpertISDN 1 1 2 6 Express not detected 6 3 Express 3x10 series 2 1 connecting computer to 1 2 features 1 1 ground pinouts E 2 installation 2 1 overview 1 1 package contents 1 3 recommended operating pro tocols 1 4 1 5 EZ ISDN 1 1 2 F factory default 3 15 fallback 3 10 3 12 features Express 3x10 series 1 1 flow ...

Page 111: ...fficulty 6 4 O on line help 2 7 operating protocols 1 4 options for leased and switched service 3 8 overview 1 1 P package contents 1 3 password 3 1 PC requirements 1 2 phone number allocation 2 6 pinouts E 1 E 2 power line LED flash green 6 2 flashes green 6 1 off 6 1 PPP 3 10 3 11 and STAC compression 3 13 PPP aysnc sync 3 10 PPP mode setting 3 11 product overview 1 1 profiles dial 112K sync 3 1...

Page 112: ...on 2 6 software installation for Macintosh 2 5 installation for Windows users 2 4 upgrading 4 1 SPID 3 3 SPIDs auto detect 2 6 auto detection 2 6 SPIDs remains at link down 6 3 S registers A 1 changing A 2 changing a string A 3 reading A 2 reading a string A 2 using A 2 STAC compression 3 13 status buffer 2 9 3 25 store review number 3 7 supplementary voice service 2 5 switch protocol 3 2 switch s...

Page 113: ...dialing 3 24 sync V 25 dialing 3 23 sync V 25 HDLC dialing 3 24 V120 asyn 3 19 verify switch settings 2 2 VT 100 configuration 2 8 dial stored number 3 7 dialing options 3 23 answer call 3 7 dial number 3 6 hang up line 3 6 redial last number 3 7 store review number 3 7 status buffer 2 9 terminal emulation 2 7 terminal status buffer 2 9 W Windows installation 2 3 ...

Page 114: ...61200239L1 1 Express 3010 3110 User Manual Index 6 Index ...

Page 115: ...ice refer to ADTRAN Equipment Warranty and Repair and Return Policy and Pro cedure For service RMA requests or further information contact the ADTRAN Customer and Product Service CAPS Depart ment A Return Material Authorization RMA is required prior to returning equipment to ADTRAN Telephone numbers addresses and product support infor mation are provided on the last page of this manual ...

Page 116: ...eeded Technical Support will coordinate with the ADTRAN Customer and Product Service CAPS Department to issue an RMA number For information regarding equipment cur rently in house or possible fees associated with repair contact CAPS directly at the following number Identify the RMA number clearly on the package below ad dress and return to the following address ADTRAN Customer and Product Service ...

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