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ADTRAN IP SoftPhone User Manual

Product Support Information

61950859L1-1A

Copyright © 2006 ADTRAN, Inc.

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Training

The Enterprise Networks (EN) Technical Training Department offers training on our most popular
products. These courses include overviews on product features and functions while covering applications
of ADTRAN's product lines. ADTRAN provides a variety of training options, including customized
training and courses taught at our facilities or at your site. For more information about training, please
contact your Territory Manager or the Enterprise Training Coordinator.

Training Phone

(800) 615-1176, ext. 7500

Training Fax

(256) 963-6700

Training Email

[email protected]

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Summary of Contents for 1950859L1

Page 1: ...IP SoftPhone User Manual 1950859L1 IP SoftPhone 61950859L1 1A February 2006...

Page 2: ...lication Software Licensing Agreement Each ADTRAN product contains a single license for ADTRAN supplied software Pursuant to the Licensing Agreement you may a use the software on the purchased ADTRAN...

Page 3: ...1A Copyright 2006 ADTRAN Inc 3 Conventions Notes provide additional useful information Cautions signify information that could prevent service interruption or damage to equipment Warnings provide inf...

Page 4: ...ler or Service Provider that sold you your ADTRAN equipment should serve as the first point of contact for support If additional support is needed the ADTRAN Support website provides a variety of supp...

Page 5: ...verviews on product features and functions while covering applications of ADTRAN s product lines ADTRAN provides a variety of training options including customized training and courses taught at our f...

Page 6: ...Product Support Information ADTRAN IP SoftPhone User Manual 6 Copyright 2006 ADTRAN Inc 61950859L1 1A...

Page 7: ...21 Logging into a VoIP Account 21 Placing a Call 23 Ending a Call 23 Redial 23 Answering a Call 23 Placing a Call on Hold 24 Microphone and Speaker Volume Adjustment 24 Mute 24 Context Menu 24 Window...

Page 8: ...ADTRAN Inc 61950859L1 1A Appendix A Troubleshooting 46 Networking Problems 46 Login Timeout 46 How to ping a computer 46 Firewall and NAT Issues 46 Multiple IP Addresses on the Same Computer 47 RPort...

Page 9: ...NAT Menu 33 Figure 6 Server side Storage Menu 34 Figure 7 SIP Account Advanced Menu 35 Figure 8 Media Audio General Menu 36 Figure 9 Media Audio Devices Menu 37 Figure 10 Media Audio Advanced Menu 38...

Page 10: ...List of Figures ADTRAN IP SoftPhone User Manual 10 Copyright 2006 ADTRAN Inc 61950859L1 1A...

Page 11: ...1 List of Tables Table 1 System Requirements 14 Table 2 Settings Dialog Options 22 Table 3 Conference Management 29 Table 4 Contact File Information 31 Table 5 Service Provider Information 33 Table 6...

Page 12: ...List of Tables ADTRAN IP SoftPhone User Manual 12 Copyright 2006 ADTRAN Inc 61950859L1 1A...

Page 13: ...ice phone or as a completely separate extension By using Virtual Private Networks VPNs remote and mobile workers can use the ADTRAN IP SoftPhone with any Internet connection and be confident that the...

Page 14: ...n com softphone You must log in to download the software 3 Follow the prompts offered by the installation wizard 4 Select Launch at the final step of the wizard to start using the softphone 5 Select F...

Page 15: ...e ADTRAN IP SoftPhone for the first time you will be prompted for a product specific license key Copy and paste this vendor provided key into the on screen field labeled License Key Tuning Wizard The...

Page 16: ...nd Setup ADTRAN IP SoftPhone User Manual 16 Copyright 2006 ADTRAN Inc 61950859L1 1A Follow the steps below to complete the Tuning Wizard 1 Select Next to begin the wizard 2 Choose which type of device...

Page 17: ...Manual Installation and Setup 61950859L1 1A Copyright 2006 ADTRAN Inc 17 3 Choose the correct audio devices and mixers to use Select Next to advance 4 Adjust the speaker volume to a comfortable level...

Page 18: ...oftPhone User Manual 18 Copyright 2006 ADTRAN Inc 61950859L1 1A 5 Adjust the microphone volume listen to the playback of the recorded sample and make changes if necessary Select Next to advance 6 Sele...

Page 19: ...ADTRAN IP SoftPhone User Manual Installation and Setup 61950859L1 1A Copyright 2006 ADTRAN Inc 19 7 Select Finish to complete the wizard...

Page 20: ...Pad The ADTRAN IP SoftPhone provides an easy to use dial pad as the main User Interface This feature provides quick access to both basic and advanced calling features See Figure 1 below for an illust...

Page 21: ...a VoIP Account Upon starting the ADTRAN IP SoftPhone when the dial pad first appears on screen you will see the messages Initializing Performing DNS Lookup followed by Discovering Firewall in the cal...

Page 22: ...o enable this SIP account Display Name User Name This field is required and is the value that will show on the call display window User Name This value is assigned by your administrator or VoIP servic...

Page 23: ...een dial button on the on screen dial pad or press Enter on the computer keyboard Calls can also be placed by selecting an available on screen line button and dialing the appropriate number and by ent...

Page 24: ...t The ADTRAN IP SoftPhone dial pad includes microphone and speaker volume sliders as shown in Figure 1 Simply select the slider and drag it up or down to increase or decrease the volume Mute The softp...

Page 25: ...r name status the number of new and saved messages the date of last login and the dialing prefix Diagnostic Log Right click on the main ADTRAN IP SoftPhone window and choose Diagnostic Log The Diagnos...

Page 26: ...e conversation 3 To end a three way call select the CONF button again to place both parties on hold At this point no participants can speak to one another 4 Users can then talk to each party individua...

Page 27: ...ansfer this type of transfer occurs when you initiate a transfer without informing the third party that a call is coming their way Follow the steps below to perform an unattended call transfer 1 With...

Page 28: ...t support voicemail 4 In the Forward URL field enter the SIP URL or phone number to which the selected SIP account should forward calls 5 Select OK Do Not Disturb The ADTRAN IP SoftPhone map be set to...

Page 29: ...user selects FLASH while receiving a call the softphone will answer If a line is on hold selecting FLASH will allow the ADTRAN IP SoftPhone user to speak with that person Speaker Phone The ADTRAN IP...

Page 30: ...rename an existing group right click the group and choose Rename Group To move a contact to a group select the contact and drag it to that group To dial a contact s phone directly from the Contact Dr...

Page 31: ...DTRAN IP SoftPhone phone book can be exported into a CSV file To do this select the Export Contacts menu item from the Calls Contacts menu in the Contact Drawer The ADTRAN IP SoftPhone will prompt you...

Page 32: ...ccounts are shown under the SIP Accounts menu branch To view or edit the SIP account configuration navigate the menu structure under the listed SIP account To add a new account select Add a new SIP Ac...

Page 33: ...d This value is assigned to the user by their VoIP service provider or administrator Password This value is assigned to the user by their VoIP service provider administrator Authorization User Name Ma...

Page 34: ...e preferred protocol for detecting firewall and NAT status Firewall Outbound Proxy Set the DNS name or IP address of the firewall proxy of the user s local network Enable ICE Check this box to enable...

Page 35: ...rd calls to a specified voicemail URL Additionally the ADTRAN IP SoftPhone can designate an associated dialing prefix to use for making calls through that specific SIP account To access a specific SIP...

Page 36: ...is listed below When the information is complete select OK to save the settings Figure 8 Media Audio General Menu Internal Sampling Rate Change this value if the sound card produces a different sampl...

Page 37: ...below When the information is complete select OK to save the settings Figure 9 Media Audio Devices Menu Device Name Select from the drop down menu the audio device to use as a headset speaker phone or...

Page 38: ...for transmission over networks While some CODECs require less bandwidth than others lower bandwidth often exhibits lower voice quality With only one CODEC enabled all calls made will use that particul...

Page 39: ...n is complete select OK to save the settings Figure 11 System General Menu Voicemail Specify the amount of time in milliseconds before a call is sent to voicemail Auto Answer Specify the time in secon...

Page 40: ...this dialog to change DTMF and SDP settings When the information is complete select OK to save the settings Figure 12 System Advanced Menu System Network Figure 13 shows the System Network menu for th...

Page 41: ...Also specify the inactivity time in milliseconds User Interface Use the User Interface menu to configure parameters associated with the User Interface shown in Figure 1 User Interface General Figure 1...

Page 42: ...nfiguration options is listed below When the information is complete select OK to save the settings Figure 15 User Interface Advanced Menu Audio Meters Check the audio meter update boxes to show micro...

Page 43: ...nc 43 Diagnostics Use the Diagnostics menu to set advanced diagnostics options Press F9 to view the diagnostics log Figure 16 shows the options available An ADTRAN Technical Support representative may...

Page 44: ...50859L1 1A License Key Use the License Key menu to enter the product license key This number is provided by ADTRAN when your serial number is registered Figure 17 shows the License Key menu After ente...

Page 45: ...or Ctrl 4 Select Line 5 F5 or Ctrl 5 Select Line 6 F6 or Ctrl 6 Tuning Wizard F7 or Ctrl 7 Setting Dialog F8 or Ctrl 8 Diagnostic Window F9 or Ctrl 9 Toggle Letters to Digits Space bar Auto Complete n...

Page 46: ...here may be difficulties with softphone calls Ping is a network utility used to determine whether a remote computer is alive and reachable across a network How to ping a computer 1 Select the Start bu...

Page 47: ...culty choosing the correct address for softphone calls To set the correct IP address manually configure the following settings as instructed below Settings Menu System Network Auto Detect IP Address U...

Page 48: ...with network connections or a faulty network card The following issues could contribute to poor sound quality There may be packet loss on the IP network Check the network performance latency and throu...

Page 49: ...to a log file This log file can be displayed by pressing F9 on the keyboard The log is rather cryptic but when having difficulties with the ADTRAN IP SoftPhone it may become necessary to e mail the lo...

Page 50: ...Appendix A Troubleshooting ADTRAN IP SoftPhone User Manual 50 Copyright 2006 ADTRAN Inc 61950859L1 1A...

Page 51: ...lash 29 forwarding calls 28 H help button 25 hold 24 hot keys 45 I import contacts 30 installation and setup 14 L license key 15 menu 44 logging into a VoIP account 21 login timeout 46 M media menu 36...

Page 52: ...ser Manual 52 Copyright 2006 ADTRAN Inc 61950859L1 1A U uninstalling the SoftPhone 15 user interface 20 menu 41 using the Softphone 20 V voicemail 39 VoIP account 21 volume adjustment 24 W warranty an...

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