manualshive.com logo in svg

Adtec EN-31, User Manual

The Adtec EN-31 is a user-friendly device that guarantees smooth operation and delivers outstanding performance. For instant setup and hassle-free usage, make sure to download the free Quick Start Manual from our website, providing comprehensive instructions to get you started.

Share
Download
background image

 

not

​

 

​

being

​

 

​

presented

​

 

​

on

​

 

​

the

​

 

​

corresponding

​

 

​

input.

​

 

​​

 

​

The

​

 

​

SDI

​

 

​

matrix

​

 

​

can

​

 

​

be

​

 

​

changed

​

 

​

to

​

 

​

each 

pair

​

 

​

without

​

 

​

restarting

​

 

​

the

​

 

​

encode

​

 

​

session.

​

 

​​

 

​

Once

​

 

​

hash

​

 

​

is

​

 

​

heard,

​

 

​

then

​

 

​

a

​

 

​

compressed 

bitstream

​

 

​

should

​

 

​

be

​

 

​

present.

​

 

​​

 

​

Set

​

 

​

the

​

 

​

mode

​

 

​

back

​

 

​

to

​

 

​

Passthru

​

 

​

for

​

 

​

the

​

 

​

automatic

​

 

​

detection 

mechanism

​

 

​

to

​

 

​

configure

​

 

​

the

​

 

​

Dolby

​

 

​

type

​

 

​

and

​

 

​

bitrate.

 

 

 

 

 

44

 

Summary of Contents for EN-31

Page 1: ...EN 31 Dual Channel Capable HD SD MultiCODEC DSNG Encoder w optional IF LB 10Mhz Modulation USER GUIDE v2 01 12 1 ...

Page 2: ...on Chapter 2 Getting Started Front Panel Panel Diagram Model Indicator Decals Front Panel LCD Quick Views Transport LED Indicators Channel 1 2 Audio Encode Indicators Channel 1 2 System Indicators Controls Modulator Lineup Front Panel Menu Structure Services Menu RF Tx Menu IP Tx Menu Video Menu Audio Menu PIDs Menu VBI Menu Profile Menu CAS Menu System Menu Login Duration Backlight Dim Delay Netw...

Page 3: ...Connector Pinout How to configure Network EAS Triggering How passthru audio function Dolby E 5 1 2 0 Dolby D LPCM Common Passthru Problems EN 31 Audio How to use ASI Remux EN XX ASI Remux with Manual PID Mapping Vertical Interval Time Code How to setup a Zixi IP Stream Chapter 5 Appendix Appendix A GNU General Public License Appendix B Technical Specifications EN31 MP2 Video Specs MPEG2 EN31 MP4 V...

Page 4: ...medium or machine readable form without prior written consent from Adtec Digital Trademarks EN 31 is a trademark of Adtec Digital Dolby Dolby Digital AC 3 and the double D symbol are registered trademarks of Dolby Laboratories Other product and company names may be trademarks or registered trademarks of their respective companies The information in this document is subject to change without notice...

Page 5: ...sed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than the room ambient temperature Consideration should be given to installing the unit in an environment compatible with the maximum recommended ambient temperature of 50 degrees Celsius 122 degrees Fahrenheit Install the unit in a rack so that the amount of airflow required for safe operation ...

Page 6: ...roved by Adtec Digital could void the user s authority to operate the equipment Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may c...

Page 7: ...n advanced feature set service performance and reliability in a dense two channel platform targeted towards broadcasters cable and IP compression applications The device automatically detects video and audio from two sources combination of HD and SD acceptable encodes multiplexes and sends them back out as one combined TS via IP ASI or optional RF VBI CAS and support for Emergency Alert EAS trigge...

Page 8: ...ter 2 Getting Started Front Panel The Function Buttons and Directional Keypad of the EN 31 are used to configure and monitor the signal input and output of the device Panel Diagram Model Indicator Decals 8 ...

Page 9: ... name for both encoder modules 3 Video Input State This quick view displays the resolution input signal source and input signal mode for both encoder modules 4 Video Encoding State This quick view displays the Video Bit Rate CODEC and Chroma type for both encoder modules 5 Audio Encoding State This quick view displays the type of Audio Encoding and the bit rate for both encoder modules Service 1 s...

Page 10: ...ure is enabled 9 Modulator State This quick view displays the status of RF Tx status if the unit is equipped with optional modulator Transport LED Indicators Channel 1 2 Indicator Function Video On Video is detected on the selected input Blink No video is detected Encode Off Device is not encoding Idle State On Device is encoding AVC Off MPEG 2 module installed On MPEG 4 H 264 module installed HD ...

Page 11: ...n active Link Off No network detected On Network communication active Busy Off No network activity On Network traffic present Controls Using the Mode Select Enter Escape and directional buttons the user can control the unit via the front panel Control Function Mode button Mode will cycle you through top layer menus Select Select will enter you into edit mode Enter Enter submits any edits Escape Es...

Page 12: ...ust be illuminated If the display is dim press ANY front panel button to illuminate it Note If the unit has been previously configured by the operator and powered OFF and ON then the display will read the last valid configuration however Tx will read DISABLED To select the desired Carrier Mode press the front panel SELECT button To set Transmit to ENABLED or DISABLED press the front panel ENTER bu...

Page 13: ... in the PAT packet used to identify individual transport streams 0x0000 0xFFFF ECMD0 TSI ASI Mode Configures the encoder to egress a constant transport stream when video is not present It is recommended to keep ASI Mode set to Continuous ON OFF ECMD0 ASM ASI Remux Reserves the bandwidth needed for incoming ASI transport stream Note Setting value to zero disables ASI Remux 0 100 Mb s ECMD0 TRS ASI ...

Page 14: ...nes ID Menu Bars Tones and Service ID information can be overlayed on top of valid video by selecting the desired combination from this menu Note When an audio input channel is configured for Pass through operation Internal tone generation does not function for the pass through channels Bars Mode ON OFF Bars Type BARS Solid color FLASH Tones Mode ON OFF OSD Mode ON OFF BLINK Important setting the ...

Page 15: ...ol allows the operator to select the desired modulation mode and FEC code rate We display all possible ranges available via our device in the Front Panel This list will differ from the list found in the web UI as it only shows those options available based on the feature keys found QPSK 1 2 QPSK 2 3 QPSK 3 4 QPSK 5 6 QPSK 6 7 QPSK 7 8 QPSK 1 4 QPSK 1 3 QPSK 2 5 QPSK 3 5 QPSK 4 5 QPSK 8 9 QPSK 9 10...

Page 16: ...cy The actual setting will depend on your external hardware Block Upconverter and may differ from the value set in here User Defined Frequency Allows the operator to enter the desired output frequency of the main RF output port IF or L Band Power Allows the operator to configure the output power of the main RF output port Power is defined as the composite power referenced to an un modulated Pure C...

Page 17: ...ven bandwidth 5 10 15 20 25 30 Pilot When operating in DVB S2 the Pilot options are either ON or OFF When pilots are enabled the total data throughput is reduced by approximately 3 0 On Off Rate Priority The Rate Priority control allows the operator to designate which rate will be kept constant When the Symbol Rate is entered and Rate Priority is Symbol the symbol rate is held constant and the Int...

Page 18: ...XTERNAL 10 MHz Clock Combined Allows the operator to choose whether or not to combine the 10MHz signal with the L Band output This is a special order option If your unit does not have the functionality the setting will read N A UNCOMBINED COMBINED MODULATOR LINEUP This feature enables the operator to quickly view and or configure select modulator RF output parameters Carrier Mode PURE_CARRIER or M...

Page 19: ...ts 188 bytes per DVB packet per IP packet payload 1 4 7 ECMD0 MSY RTP Allows for sequence numbering and timing for accurate playback On Off ECMD0 RTP FEC Mode Forward Error Correction selects on off When selected sends two FEC RTP streams in addition to a source RTP stream enabling a receiver to reconstruct missing packets in the source stream The RTP Control above must be set to on to enable FEC ...

Page 20: ...t purposes on the indicated encode channel Ethernet GigE ECMD0 MCN Service Select Select both services or single service transport stream ALL ENC1 ENC2 ECMD0 MST Multi Mux Rate Configures the TMR of the IP output Note only usable in SPTS mode 0 150 Mb s ECMD MMO Multi Mux Mode Configure Multi Mux Rate to auto or manual mode Auto Manual ECMD MMO Note Four IP destinations are available on the produc...

Page 21: ... available for MPEG2 SD encoding 420 422 ECMD CHT Video Rate Elementary stream video rate In standard definition encoding mode input is composite video or SDI auto detected at standard definition MPEG2 MP2 1 15 Mb s H 264 MP4 500 kb s 10 Mb s In high definition encoding mode SDI input only and auto detected as 720p or 1080i MPEG2 MP2 7 60 Mb s H 264 MP4 2 30 Mb s MPEG2 1 60 Mb s H 264 0 5 30 Mb s ...

Page 22: ... Pictures will use the order of interframes and the various types of picture frames that will be used IBBP IBP IP I ECMD GOP GOP Size GOP Size is the distance between two full image frames I Frames in a GOP Structure 1 30 ECMD GOP Fault Mode The user can select encoder behavior during video loss The encoder can stop encoding encode black or generate a combination of Black Bars Tones and Service ID...

Page 23: ...SDI or AES It will be time aligned and multiplexed into the transport stream OFF Encode Passthru ECMD AMO 0 3 SEE AMO in API documentation Type If the mode is ENCODE the type can be set to MPEG AC3 and AAC codec If the mode is set to PASSTHRU there is support for Dolby E Dolby Digital AC3 and 5 1 PCM 302M and Linear Acoustic E2 Dolby Digital is part of the ATSC A53 spec with a stream type of 0x81 ...

Page 24: ...rence in the PMT for GHOST functionality It is considered a ghost PID The IFB PID will not be lip sync aligned with video OFF ON GHOST SDI Pair Allows the operator to route embedded audio from SDI input to the specified audio encoder 1 8 SDI Clock Source The embedded audio clock source configuration determines whether to use the embedded clock phase words or derive from video clock Default is EMBE...

Page 25: ...channel is a stereo pair 1 and 2 3 and 4 The same menu options are available for both Channel 1 and Channel 2 Note If using API Commands you must specify which encoder the command applies to by substituting 0 for Encoder 1 or 1 for Encoder 2 in place of the symbol in the commands above For more information see the API Commands article in this manual 25 ...

Page 26: ...2 Aud 4 PID Configures PID marked for the Audio 4 PES stream Hex value 0x0020 0x1FFE ECMD API 3 Tltxt PID Configures PID marked for Teletext Packets Hex value 0x0020 0x1FFE ECMD TPI VITC Mode Enables VITC Mode OFF ON ECMD BMO 1 VITC PID Configures PID marked for ANC VITC Packets Hex value 0x0020 0x1FFE ECMD BMI 1 Splice PID Active Enables Splice PID OFF ON ECMD RIT Splice PID Configures PID marked...

Page 27: ...turned on waveform closed captions and teletext will not be able to be processed 27 ...

Page 28: ...ates the structure and flow of the Profile Menu on the Adtec EN 31 device Control Function API Command Select Select a previously saved profile to RUN LOAD as the current configuration Press select then use up down arrows to browse through available profile names Press enter to run the selected profile SYSD PROFILE Save Saves the currently running configuration into a file stored on the unit Press...

Page 29: ...through the Encryption Block Only one encryption mode is supported at a time BISS1 or BISSE but each channel has individual control OFF BISS_1 BISS_E_USER_ID_ON E BISS_E_USER_ID_TW O ECMD ECR Clear SW 12 digit hexadecimal Clear Session Word used with BISS1 CSW ECMD0 ECR CSW key Encrypt SW 16 digit hexadecimal Encrypted Session Word used with BISSE ESW ECMD0 ECR ESW key User ID 1 14 digit hexadecim...

Page 30: ...ght arrow Press Enter Duration The front panel also has a login duration feature This setting Allows the operator to specify a time frame in minutes until the unit will automatically log itself out Action Press mode until you see the System Menu Press Select Press the Down arrow Press Select Using the Up and Down arrows select the value you wish Press Enter to save your selection Possible Configur...

Page 31: ...DHCP Address Off defaults to last entered IP Address Default is ON GIGE IP Address This is the address of your device on your network specific to the GigE Port user defined using the numeric keypad Default is 192 168 20 48 GIGE IP Mask Defines the unit relative to the rest of your network user defined using the numeric keypad Default is 255 255 255 0 GIGE DHCP The Dynamic Host Configuration Protoc...

Page 32: ...nes system time user defined using the numeric keypad Timezone Defines the time zone the unit operates in NTP Sub Menu Item Function Options NTP Status Network Transfer Protocol Read only NTP IP Address IP address designated for Network Transfer Protocol user defined using the numeric keypad Default is 0 0 0 0 Using all 0s effectively turns this function off Alarm Item Function Options Event Recor...

Page 33: ...SNMP Read Write Password Default Value none user defined Trap community The Simple Network Management Protocol SNMP trap community Default Value public user defined Trap sink The Simple Network Management Protocol SNMP trap sink Default Value 127 0 0 1 Enter the IP address of your SNMP trap sink server Com2 Item Function Options Com2 Settings RS 232 terminal monitor for communicating with the inte...

Page 34: ...rial number are used to generate temporary feature keys read only value Key status Depending on what keys you have and if they are temp or permanent they will be listed here read only values with countdown for temp keys Name Item Function Options Name Displays and allows editing of the units name This becomes the units host name for networking purposes Enter Ascii characters Firmware Item Function...

Page 35: ...ion Interface IP1 GigE Interface Default Management Port IP2 GigE Interface Default TSoIP Output GPIO Tally and Control Port Video Audio Inputs Connection Function HD SD SDI Input 1 BNC 75 Ohm Input CVBS Composite Input 1 BNC 75 Ohm Input Analog Audio Input 1 DB9 HD SD SDI Input 2 BNC 75 Ohm Input CVBS Composite Input 2 BNC 75 Ohm Input Analog Audio Input 2 DB9 EAS Video In RCA 75 Ohm EAS Video Lo...

Page 36: ...IP Input to Modulator Future Integration Output Connection Function ASI Out BNC 75 Ohm Asynchronous Serial Interface EN 50083 9 RF L Band BNC 75 Ohm L Band RF IF BNC 75 Ohm IF RF L Band Monitor BNC 75 Ohm 20dBm from main power Track frequency of L Band output RF IF Monitor BNC 75 Ohm 30dBm Fixed power at 1210MHz 10 MHz Clock In BNC 75 Ohm 10 MHz Clock Out BNC 75 Ohm 36 ...

Page 37: ...her Google Chrome 5 0 and higher Note for Safari users The program is designed to use the Bonjour Zero Configuration Protocol When using Safari click on the symbol to open a networked devices list Select the device to point the browser to that device s IPA Logging In Access the application by pointing your web browser to the unit s IP address Log in to the application by clicking the Proceed to Lo...

Page 38: ...k symbol next to the configuration name for a pop up screen explaining the control Upgrading your device To upload new firmware versions click on the Upload button in the top navigation bar next to Log Out A pop up screen will allow you to browse for the firmware file by clicking Upload within the pop up screen After the new version is uploaded its availability on the device will display under ava...

Page 39: ...ad tgz if IE has renamed your file 2 Using your favorite FTP client to upload the firmware file to the device If you are unfamiliar with FTP you may use a My Computer window and type in the address bar ftp adtec none 192 168 10 48 where 192 168 10 48 should be replaced with the IP Address of YOUR device You may then drag and drop the firmware file into the hd0 folder 3 Open a Telnet session and en...

Page 40: ...of communication to your device familiarize yourself with the API commands and their respective command handlers For more information on this point your browser to the IPA of your unit and look through the API notes that are described for the device How to Connect via FTP FTP connections can be made to the adtec device using any ftp client Host ipa of the unit Default Username adtec Default Passwo...

Page 41: ...o channel 2 this is the available bandwidth after VAFs calculation If VAF is set to OFF the video rate can be manually adjusted for each channel If the manual configured video rate would cause an egress overflow the VAF logic will constrain the misconfiguration and reconfigure the video rate for both channels Example TMR is set to 40 Mbps Both channels have a HD1920x1080i source Both channels audi...

Page 42: ...ck the EAS tab select the desired EAS mode then click the large GO button To disable EAS mode press the large STOP button How to configure Network EAS Triggering By default the EN 31 is configured to send an EAS trigger over the local network to all Adtec dual channel encoders HDMI2QAM YUV2QAM EN 20 or EN 31 This feature can be disabled by unchecking the box next to Network EAS Triggering then pre...

Page 43: ...s the SDI video timing feeding the encoder must match the same composite reference timing that is connected to the Dolby E encoder A simple black burst generator that does not share the same SDI video timing will not work to source a Dolby E encoder A composite video reference that shares the same timing as the video source should be used The encoder preserves audio and video timing as it is prese...

Page 44: ...SDI matrix can be changed to each pair without restarting the encode session Once hash is heard then a compressed bitstream should be present Set the mode back to Passthru for the automatic detection mechanism to configure the Dolby type and bitrate 44 ...

Page 45: ...oth services Passthru is only an option for Audio 1 and Audio 2 for both services The audio resources are divided 50 50 between Service 1 and Service 2 Even if Service 2 is set to OFF Service 1 can still only allocate 50 of the Audio resources Encoding The EN 31 has the following Audio Encoding capabilities and resources Different CODECs require a different amount of resources The EN 31 has logic ...

Page 46: ...is to be aware of different configurations and how resource intensive they are If an EN 31 is not accepting the settings being submitted then check the other pairs of audio and ensure the threshold is not being exceeded 46 ...

Page 47: ... services as well as it s locally encoded service If the user wanted to receive a 50 Mb s ASI TS and encode it s locally service at a rate of 30 Mb s then the TMR for the Downstream Device should be set to greater than 80 Mb s 50 Mb s ASI Reserve 30 Mb s Local Encoding 80 Mb s TMR Thing to be aware of ASI Remux requires enabling of the ASI Remux Feature Key Setting ASI Input Reserve to zero disabl...

Page 48: ...ables data or the audio for a specific program PAT Program Association Table This MPEG 2 table lists all the programs contained in the transport stream and shows the PID value for the PMT associated with each program The PAT is always found on PID 0x0000 PMT Program Map Table This MPEG 2 table specifies PID values for components of programs The Adtec EN 3X and EN 100 encoders have an ASI input ava...

Page 49: ... entries that will be used to insert into the PMT The user will need to know The PID number of which they would like to pass This can be entered into the Hexadecimal or Decimal fields The Stream Type identifier of the PID that will be written into the PMT This can be entered in decimal only The Descriptor of the PID that will be written into the PMT This field is entered as hexadecimal pairs where...

Page 50: ...ncoder The PMT Index selection refers to the first or second program being generated by the logical encoder In most applications this should always be 1 Once configured the encoder will have a new PMT with an additional DVB Subtitle subtitle entry It will be described as stream type 6 with an Italian language descriptor and referencing PID 135 It is up to the user to verify accuracy of all informa...

Page 51: ..._6_Type_B 11 ISO_IEC_13818_6_Type_C 12 ISO_IEC_13818_6_Type_D 13 ISO_IEC_13818_1_Aux 14 AAC 15 ISO_IEC_13818_7_AUDIO_ADTS 15 AAC 17 H264_VIDEO 27 AVC_VIDEO 27 DCII_VIDEO 128 DOLBY_AC3 129 DCII_SUBTITLES 130 DVB Specification for Service Information SI in DVB systems Descriptor information can be reviewed here https www dvb org resources public standards a38_dvb si_specification pdf 51 ...

Page 52: ...of the ANC PID The ANC PID is a separate PES located in the transport stream Additionally time code within the GOP of the video will also be adjusted at encoder start up to match the incoming ancillary VITC VITC data packets will contain a DID of 0x60 and an SDID of 0x60 The VBI tab contains an SDI ancillary inspector that allows users to view ANC data present at the input This tab can be viewed f...

Page 53: ...ver or the Zixi Broadcaster into the Multicast IPA box Along with the port in the Multicast Port Box The default Port is 2088 5 Select the correct Multicast Connector IP1 or IP2 6 Under Zixi Parameters input a Stream Name and Latency If needed also input a Password and adjust FEC settings 7 Finally set the Multicast Mode to SEND and click Apply Notes Please refer to help blurbs for more detailed i...

Page 54: ... you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms s...

Page 55: ...change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary w...

Page 56: ...distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who h...

Page 57: ...nse from time to time Such new versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later...

Page 58: ...Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an interactive mod...

Page 59: ...4 Video Specs AVC Encoder Video Profiles H 264 SD Profile 1 Adaptive Field Frame AFF ISO IEC14496 10 MP L3 0 H 264 HD Profile 1 ISO IEC14496 10 HP Level4 0 1920 1440x1080 or 1280x720 Video Encoding Data Rates Manual H 264 MP L3 0 SD 0 5Mb s 10 Mb s NTSC and PAL H 264 HP Level4 0 1Mb s 30Mb s Video Frame Formats 1920 x 1080 59 94i 50i 1440 x 1080 59 94i 50i 1280 x 720 59 94p 50p 720 x 480 59 94i 72...

Page 60: ...ling WSS per ETSI EN310294 V1 4 1 2003 04 Teletext per ETSI EN 300 472 V1 3 1 2003 05 Ancillary ANC per SMPTE 291M Native via SD HD SDI Connector BNC 75 Ohm Terminated Input for HD SD SDI Closed Captions per CEA 708 SMPTE 291M Teletext per OP47 and SMPTE 2031 VITC per SMPTE 2038 EBU Teletext Subtitles WSS Teletext NABTS CEA 608 TV2GX AMOL48 96 User Defined 2031 2007 per SMPTE 2031 AFD Bar Data Pan...

Page 61: ...SO13818 1 MPEG 2 Transport Stream per EN 50083 9 1997 188 byte only UDP or RTP encapsulated routes with SMPTE 2022 COP3 FEC MPTS or SPTS user definable Physical Ambient Environment Temp 0 to 45 C 32 to 113 F Power Supply nominal 100 240 VAC Power Consumption nominal 33 6 W 120V 280mA Weight 7 lbs Measurements H X W X D 1 73 X 19 X 13 32 Management Front Panel Controls Browser based Web Interface S...

Page 62: ...X 32APSK 2 3 Interface Rate 50 kbit s 150 Mb s modcod interface dependent Baudrate range 0 05 72 Mbaud modcod dependent Clean Channel Technology Roll off factors 5 10 15 20 25 35 for all modulations RF Carrier ID compliant DVB CID IF and L Band outputs are not active simultaneously IF Output Output level 35 to 5dBm 2dB Frequency 50 180MHz Connector BNC 50Ohm L Band Output Output level 35 to 5dBm 2...

Page 63: ...s may be trademarks or registered trademarks of their respective companies This information may not in whole or in part be copied photocopied reproduced and translated or reduced to any electronic medium or machine readable form without prior consent in writing from Adtec Digital 63 ...

Page 64: ...Appendix C DB9 M Analog audio input pinout Pin Signal 1 Left Audio 1 2 Left Audio 1 3 Ground 4 Right Audio 1 5 Right Audio 1 6 Left Audio 2 7 Left Audio 2 8 Right Audio 2 9 Right Audio 2 64 ...

Page 65: ...All inquiries will be processed in the order in which they are received and by the criteria outlined in the Call Response Order Inquiries and inquiry responses made after 5 00 PM CST weekdays Saturday Sunday or on an Adtec recognized holiday will be processed the next business day in the order received Callers on hold and returned calls will be prioritized by the following criteria Priority 24 Sub...

Page 66: ... hours excludes published holidays Firmware and software upgrades Fees Free for one year after purchase with option to renew SLA PRIORITY 24 Services SLA Standard plus Technical support 24x7x365 Fees 10 of the purchase price per year SLA PREMIUM 24 Services SLA Standard plus Technical support 24x7x365 Next business day advance loaners Fees 15 of the purchase price per year EXTENDED WARRANTY Servic...

Page 67: ...Event based on site technical representation Fees Contact slaquestions adtecinc com for more information Available for up to three years after purchase for Adtec Manufactured Products Only Excludes equipment that has been subject to misuse negligence or accident All SLAs are subject to terms and conditions of Sale and Support For details see Adtec Digital Terms of Sale of Sale and Adtec Digital Te...

Reviews:

No comments

Related manuals for EN-31

Uebo M200 Quick Start Manual preview
M200
Brand: Uebo Pages: 4
Parker AC30V Series Safety & Quickstart Booklet preview
AC30V Series
Brand: Parker Pages: 99
T+A MP 3100 HV User Manual preview
MP 3100 HV
Brand: T+A Pages: 74
Sonifex AVN-DIO16 Handbook preview
AVN-DIO16
Brand: Sonifex Pages: 8
Baumer Hubner Berlin CANopen PMG 10 Installation And Operating Instructions Manual preview
Hubner Berlin CANopen PMG 10
Brand: Baumer Pages: 28
TRENDnet 1550nm Quick Installation Manual preview
1550nm
Brand: TRENDnet Pages: 12
Baumer CANopen HMG 10 Installation And Operating Instructions Manual preview
CANopen HMG 10
Brand: Baumer Pages: 36
Intech TW-DA Installation & Maintenance preview
TW-DA
Brand: Intech Pages: 4
M-system W2AP Instruction Manual preview
W2AP
Brand: M-system Pages: 4
Audio Nemesis DC-1 VLE Owner'S Manual preview
DC-1 VLE
Brand: Audio Nemesis Pages: 10
Triotech XBMC Clearstream Quick Start Manual preview
XBMC Clearstream
Brand: Triotech Pages: 16
ZeeVee HDbridge 2920 Configuration Manual preview
HDbridge 2920
Brand: ZeeVee Pages: 7
Icy Box IB-MP3012 series Manual preview
IB-MP3012 series
Brand: Icy Box Pages: 44
Grandinote Volta User Manual preview
Volta
Brand: Grandinote Pages: 10
Moso SF1.6/2.2/3KTL-S User Manual preview
SF1.6/2.2/3KTL-S
Brand: Moso Pages: 38
Actox ABE12KX User Manual preview
ABE12KX
Brand: Actox Pages: 36
BluStream HEX70HDU-KIT User Manual preview
HEX70HDU-KIT
Brand: BluStream Pages: 21
SMA SUNNY BOY 3600TL User Manual preview
SUNNY BOY 3600TL
Brand: SMA Pages: 2

Brands by name

Popular brands

Load more brands