Adtec EN-31, User Manual

Page: 67 / 67

SLA
​ ​ SESSION ​ ​ SUPPORT
Services:
​ ​
Technical
​ ​
Support
​ ​
(Available
​ ​
during
​ ​
business
​ ​
hours,
​ ​
excludes
​ ​
published
​ ​
holidays)
Includes ​ ​ support ​ ​ for ​ ​ 5 ​ ​ days ​ ​ after ​ ​ first ​ ​ call
Fees: ​ ​ Contact ​ ​ slaquestions@adtecinc.com ​ ​ for ​ ​ more ​ ​ information
SE
​ ​
SUPPORT
Services: ​ ​ Event ​ ​ based ​ ​ on-site ​ ​ technical ​ ​ representation
Fees: ​ ​ Contact ​ ​ slaquestions@adtecinc.com ​ ​ for ​ ​ more ​ ​ information
*
​ ​ Available ​ ​ for ​ ​ up ​ ​ to ​ ​ three ​ ​ years ​ ​ after ​ ​ purchase ​ ​ for ​ ​ Adtec ​ ​ Manufactured ​ ​ Products ​ ​ Only
** ​ ​ Excludes ​ ​ equipment ​ ​ that ​ ​ has ​ ​ been ​ ​ subject ​ ​ to ​ ​ misuse, ​ ​ negligence, ​ ​ or ​ ​ accident
All
​ ​
SLAs
​ ​
are
​ ​
subject
​ ​
to
​ ​
terms
​ ​
and
​ ​
conditions
​ ​
of
​ ​
Sale
​ ​
and
​ ​
Support.
For ​ ​ details, ​ ​ see ​ ​ Adtec ​ ​ Digital ​ ​ Terms ​ ​ of ​ ​ Sale ​ ​ of ​ ​ Sale ​ ​ and ​ ​ Adtec ​ ​ Digital ​ ​ Terms ​ ​ of ​ ​ Standard ​ ​ Limited
Support
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