Adtec EN-30 User Manual Download Page 22 | Manualshive

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Adtec EN-30 User Manual Download Page 22

Video Menu

The following diagram illustrates the structure and flow of the

Video Menu

on the Adtec

EN-30 device:

Control

Function

Options

API Command

Input

Video Input designates the type of
video signal being received, either
SDI or Composite. If the input is
SDI, the encoder will automatically
detect the resolution and frame
rate of the incoming video source.

SDI
COMPOSITE

*.ECMD# INP

SDI Mode

This allows automatic or fixed rate
detection of SDI video signal.

AUTO
SD
HD1.4G
SD480i
SD576i
HD 1.4G 720p
HD 1.4G 720p50
HD 1.4G 720p59
HD 1.4G 1080i
HD 1.4G 1080i50
HD 1.4G 1080i59
HD 1.4G Any 50
HD 1.4G Any 59
Any 50
Any 59

*.ECMD# SVM

Chroma

Chroma Type is the color
information signal used to
determine chrominance for the
encoded video.
Note: 422 is only available for
MPEG2 SD encoding

420
422

*. ECMD# CHT

Video Rate

Elementary stream video rate. In

standard definition encoding mode.

(input is composite video, or SDI

auto-detected at standard

definition)

MPEG2 (MP2): 1 - 15 Mb/s

H.264 (MP4): 500 kb/s - 10 Mb/s

In high definition encoding mode.

(SDI input only and auto-detected

as 720p or 1080i)

MPEG2 (MP2): 7 - 60 Mb/s

MPEG2:

1 - 60 Mb/s

H.264:

0.5 - 30 Mb/s

*.ECMD# VRT

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Summary of Contents for EN-30

Page 1: ...EN 30 Dual Channel Capable HD SD MultiCODEC DSNG Encoder w optional IF LB 10Mhz Modulation USER GUIDE 2 01 10 ...

Page 2: ...ion Chapter 2 Getting Started Front Panel Panel Diagram Model Indicator Decals Front Panel LCD Quick Views Transport LED Indicators Channel 1 2 Audio Encode Indicators Channel 1 2 System Indicators Controls Modulator Lineup Front Panel Menu Structure Services Menu RF Tx Menu IP Tx Menu Video Menu Audio Menu PIDs Menu VBI Menu Profile Menu CAS Menu System Menu Login Duration Backlight Dim Delay Net...

Page 3: ... EAS GPIO Connector Pinout How to configure Network EAS Triggering How passthru audio functions Dolby E 5 1 2 0 Dolby D LPCM Common Passthru Problems EN 30 Audio Encoding How to use ASI Remux EN XX ASI Remux with Manual PID Mapping Vertical Interval Time Code Chapter 5 Appendix Appendix A GNU General Public License Appendix B Technical Specifications EN30 MP2 01 Video Specs MPEG2 EN30 MP4 01 Video...

Page 4: ... medium or machine readable form without prior written consent from Adtec Digital Trademarks EN 30 is a trademark of Adtec Digital Dolby Dolby Digital AC 3 and the double D symbol are registered trademarks of Dolby Laboratories Other product and company names may be trademarks or registered trademarks of their respective companies The information in this document is subject to change without notic...

Page 5: ...osed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than the room ambient temperature Consideration should be given to installing the unit in an environment compatible with the maximum recommended ambient temperature of 50 degrees Celsius 122 degrees Fahrenheit Install the unit in a rack so that the amount of airflow required for safe operation...

Page 6: ...proved by Adtec Digital could void the user s authority to operate the equipment Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may ...

Page 7: ...pplications It inherits Adtec s broadcast quality compression advanced feature set service performance and reliability in the new dense two channel platform targeted towards broadcasters cable and IP compression applications The device automatically detects video and audio from two sources combination of HD and SD acceptable encodes multiplexes and sends them back out as one combined TS via IP ASI...

Page 8: ...t can be accessed by the front panel LCD by pressing the up and down arrows 1 Encoding State When in normal encoding mode the LCD will display the following information Since there can be up to 2 encoders in the product you can view the status of both services When only one encoder module is present the second module statistics will not be displayed 2 Services State This quick view displays the Se...

Page 9: ...nd the bit rate for both encoder modules Service 1 statistics are the first line of information Service 2 statistics are the second line of information 6 PID Statistics This quick view displays the Video and Audio PIDs for both encoder modules Service 1 PIDs are the first line of information Service 2 PIDs are the second line of information 7 TSoIP State This quick view displays the status of IP T...

Page 10: ... is detected on the selected input Blink No video is detected Encode Off Device is not encoding Idle State On Device is encoding AVC Off MPEG 2 module installed On MPEG 4 H 264 module installed HD Off Encoding standard definition On Encoding high definition Audio Encode Indicators Channel 1 2 Indicator Function A1 A4 Off Audio encoder configuration is set to off On Audio encoder configuration is s...

Page 11: ...fic present Controls Using the Mode Select Enter Escape and directional buttons the user can control the unit via the front panel Control Function Mode button Mode will cycle you through top layer menus Select Select will enter you into edit mode Enter Enter submits any edits Escape Escape returns you to the previous menu layer Cursor Arrows Arrows will navigate you within submenus Programming Key...

Page 12: ...y must be illuminated If the display is dim press ANY front panel button to illuminate it Note If the unit has been previously configured by the operator and powered OFF and ON then the display will read the last valid configuration however Tx will read DISABLED To select the desired Carrier Mode press the front panel SELECT button To set Transmit to ENABLED or DISABLED press the front panel ENTER...

Page 13: ...e ATSC Terrestrial ECMD0 TON TSID Transport Stream ID is a user defined value in the PAT packet used to identify individual transport streams 0x0000 0xFFFF ECMD0 TSI ASI Mode Configures the encoder to egress a constant transport stream when video is not present It is recommended to keep ASI Mode set to Continuous ON OFF ECMD0 ASM ASI Remux Reserves the bandwidth needed for incoming ASI transport s...

Page 14: ...valid with DVB table generation 1 9999 ECMD LCN Bars Tones ID Menu Bars Tones and Service ID information can be overlayed on top of valid video by selecting the desired combination from this menu Note When an audio input channel is configured for Pass through operation Internal tone generation does not function for the pass through channels Bars Mode ON OFF Bars Type BARS Solid color FLASH Tones M...

Page 15: ...ion mode and FEC code rate We display all possible ranges available via our device in the Front Panel This list will differ from the list found in the web UI as it only shows those options available based on the feature keys found QPSK 1 2 QPSK 2 3 QPSK 3 4 QPSK 5 6 QPSK 6 7 QPSK 7 8 QPSK 1 4 QPSK 1 3 QPSK 2 5 QPSK 3 5 QPSK 4 5 QPSK 8 9 QPSK 9 10 QPSK 13 45 QPSK 9 20 QPSK 11 20 QPSK 11 45 QPSK 4 1...

Page 16: ...l Oscillator FreqUplink Note This field is provided for convenience purposes only and to aid in the automatic calculation of the Modulator frequency The actual setting will depend on your external hardware Block Upconverter and may differ from the value set in here User defined Uplink Frequency Determines the Uplink Frequency in Mhz variable in the embedded Uplink Calculator Note This field is pro...

Page 17: ...Invert Normal FEC Frame When operating in DVB S2 the Frame Type options are either Normal or Short The Normal 64 800 bit FEC frame provides better protection but introduces more latency compared to the Short 16 200 bit FEC frame Therefore the Short FEC frame type should be selected in applications where latency is critical and the longer frame type should be used to optimize protection Short Norma...

Page 18: ...rface Range can be determined by feature key Carrier Mode The Carrier Mode control allows the operator to select ON for normal operations or select one of four unmodulated carriers The Pure Carrier option will provide an un modulated output carrier at the desired frequency and output power Other Carrier Mode options include Clock 4 8 16 Pure Carrier On Clock 8 Clock 4 Clock 16 10MHz Clock Allows o...

Page 19: ...s the operator to quickly view and or configure select modulator RF output parameters Carrier Mode PURE_CARRIER or MODULATED Transmit ENABLED or DISABLED Output Power User defined in 0 5dB incr Uplink Frequency User defined in 1 0MHz incr ...

Page 20: ...ECMD0 MSI Tx Port port assignment used for transmitting a multicast user defined numeric field ECMD0 MSP DVB per IP Configures the amount of DVB transport stream packets 188 bytes per DVB packet per IP packet payload 1 4 7 ECMD0 MSY RTP Allows for sequence numbering and timing for accurate playback On Off ECMD0 RTP FEC Mode Forward Error Correction selects on off When selected sends two FEC RTP st...

Page 21: ...sets the physical connector on the rear of the unit to use for multicast transmit purposes on the indicated encode channel Ethernet GigE ECMD0 MCN Service Select Select both services or single service transport stream ALL ENC1 ENC2 ECMD0 MST Multi Mux Rate Configures the TMR of the IP output Note only usable in SPTS mode 0 150 Mb s ECMD MMO Multi Mux Mode Configure Multi Mux Rate to auto or manual...

Page 22: ...1 4G SD480i SD576i HD 1 4G 720p HD 1 4G 720p50 HD 1 4G 720p59 HD 1 4G 1080i HD 1 4G 1080i50 HD 1 4G 1080i59 HD 1 4G Any 50 HD 1 4G Any 59 Any 50 Any 59 ECMD SVM Chroma Chroma Type is the color information signal used to determine chrominance for the encoded video Note 422 is only available for MPEG2 SD encoding 420 422 ECMD CHT Video Rate Elementary stream video rate In standard definition encodin...

Page 23: ...e current GOP boundary A CLOSED GOP starts with an I Frame and subsequent B Frames do not rely on I or P frames from the previous GOP OPEN CLOSED ECMD GOP GOP Structure GOP Structure sets the format Group of Pictures will use the order of interframes and the various types of picture frames that will be used IBBP IBP IP I ECMD GOP GOP Size GOP Size is the distance between two full image frames I Fr...

Page 24: ... stream OFF Encode Passthru ECMD AMO 0 3 SEE AMO in API documentation Type If the mode is ENCODE the type can be set to MPEG AC3 and AAC codec If the mode is set to PASSTHRU there is support for Dolby E Dolby Digital AC3 and 5 1 PCM 302M and Linear Acoustic E2 Dolby Digital is part of the ATSC A53 spec with a stream type of 0x81 and required for ATSC applications DD 0x81 MU 0x03 DE LP DD 0x06 MU 0...

Page 25: ...to use the embedded clock phase words or derive from video clock Default is EMBEDDED If the SDI source has problem or non compliant embedded audio clock phase words then choose the video clock as the source Note that choosing the video clock requires that all audio channels are embedded in a fully synchronous fashion EMBEDDED VIDEO ECMD SL ECC Words Default is ON Select OFF if the SDI source has p...

Page 26: ...he Audio 4 PES stream Hex value 0x0020 0x1FFE ECMD API 3 Tltxt PID Configures PID marked for Teletext Packets Hex value 0x0020 0x1FFE ECMD TPI VITC Mode Enables VITC Mode OFF ON ECMD BMO 1 VITC PID Configures PID marked for ANC VITC Packets Hex value 0x0020 0x1FFE ECMD BMI 1 Splice PID Active Enables Splice PID OFF ON ECMD RIT Splice PID Configures PID marked for Splicing Hex value 0x0020 0x1FFE E...

Page 27: ...as vbi data source SDI Composite ECMD VBS Closed Caption Closed Captions can be configured to one of the following options depending on video source and VBI source configuration OFF Blocks Closed Caption Data WAVEFORM Passes Waveform VBI Line21 caption data DTVCC Passes ANC CDP DTVCC cation data ATSC 608 708 Upconverts 608 caption data to 708 CDP caption data OFF WAVEFORM DTVCC ATSC Convert DVS 15...

Page 28: ...rowse through available profile names Press enter to run the selected profile SYSD PROFILE Save Saves the currently running configuration into a file stored on the unit Press select then use up down left right arrows to name a profile Press enter to save the current profile name SYSD PROFILE Delete Deletes previously saved files from stored memory Press select then use up down arrows to browse thr...

Page 29: ...m through the Encryption Block Only one encryption mode is supported at a time BISS1 or BISSE but each channel has individual control OFF BISS_1 BISS_E_USER_ID_ONE BISS_E_USER_ID_TWO ECMD ECR Clear SW 12 digit hexadecimal Clear Session Word used with BISS1 CSW ECMD0 ECR CSW key Encrypt SW 16 digit hexadecimal Encrypted Session Word used with BISSE ESW ECMD0 ECR ESW key User ID 1 14 digit hexadecim...

Page 30: ...Right arrow Press Enter Duration The front panel also has a login duration feature This setting Allows the operator to specify a time frame in minutes until the unit will automatically log itself out Action Press mode until you see the System Menu Press Select Press the Down arrow Press Select Using the Up and Down arrows select the value you wish Press Enter to save your selection Possible Config...

Page 31: ...HCP Address Off defaults to last entered IP Address Default is OFF GIGE IP Address This is the address of your device on your network specific to the GigE Port user defined using the numeric keypad Default is 192 168 20 48 GIGE IP Mask Defines the unit relative to the rest of your network user defined using the numeric keypad Default is 255 255 255 0 GIGE DHCP The Dynamic Host Configuration Protoc...

Page 32: ... IP Address IP address designated for Network Transfer Protocol user defined using the numeric keypad Default is 0 0 0 0 Using all 0s effectively turns this function off Alarm Item Function Options Event Record Log of events outside of regular operating parameters scroll up and down to view log items SNMP Sub Menu Item Function Options SNMP Controls the status ON OFF of the Simple Network Manageme...

Page 33: ...t is 38400 8 1 None Feature Sub Menu Item Function Options Permanent ID This is one of the unique IDs for your unit This number along with your serial number are used to generate permanent feature keys read only value Temporary ID This is the other unique ID It along with the permanente ID and serial number are used to generate temporary feature keys read only value Key status Depending on what ke...

Page 34: ...Firmware Item Function Options Firmware Displays the currently running firmware version Read Only ...

Page 35: ...RTP UDP COM2 API Serial Communication Interface COM1 Serial Port used for Troubleshooting Ethernet 10 100BASE T Ethernet interface DVC Parport 9 pin parallel I O interface for control systems RS422 Not Currently Supported GPIO Tally and Control Port Video Audio Inputs Connection Function HD SD SDI Input 1 BNC 75 Ohm Input CVBS Composite Input 1 BNC 75 Ohm Input Analog Audio Input 1 DB9 ...

Page 36: ... In Vertical single RCA jack EAS Audio Loop Out Vertical single RCA jack ASI Input BNC 75 Ohm Output Connection Function ASI Out BNC 75 Ohm Asynchronous Serial Interface EN 50083 9 RF L band BNC 75 Ohm L Band out RF IF BNC 75 Ohm IF out RF Monitor BNC 75 Ohm Fixed power 45dBm IF mode frequency 1080MHz L Band mode tracks frequency of output 10 MHz Clock BNC 75 Ohm ...

Page 37: ...igher Google Chrome 5 0 and higher Note for Safari users The program is designed to use the Bonjour Zero Configuration Protocol When using Safari click on the symbol to open a networked devices list Select the device to point the browser to that device s IPA Logging In Access the application by pointing your web browser to the unit s IP address Log in to the application by clicking the Proceed to ...

Page 38: ...rk symbol next to the configuration name for a pop up screen explaining the control Upgrading your device To upload new firmware versions click on the Upload button in the top navigation bar next to Log Out A pop up screen will allow you to browse for the firmware file by clicking Upload within the pop up screen After the new version is uploaded its availability on the device will display under av...

Page 39: ...read tgz if IE has renamed your file 2 Using your favorite FTP client to upload the firmware file to the device If you are unfamiliar with FTP you may use a My Computer window and type in the address bar ftp adtec none 192 168 10 48 where 192 168 10 48 should be replaced with the IP Address of YOUR device You may then drag and drop the firmware file into the hd0 folder 3 Open a Telnet session and ...

Page 40: ...d for a username enter adtec 4 When prompted for a password enter none Once you see User adtec connected the session is open and you may issue API commands to the unit For the EN 30 device there are specific commands for the modulator encoder and the unit s operating system Each has a unique way of accepting commands If using telnet is your preferred method of communication to your device familiar...

Page 41: ...ough the web user interface How to Use API Commands The Adtec EN 30 device is unique in that it handles two physical encoders To accommodate commands for controlling both encoders you will need to specify which encoder you are working with for each command you issue Please make the following adjustments Instead of using ecmd as noted the API descriptions you will need to use ecmd0 to specify the f...

Page 42: ...ed to channel 2 this is the available bandwidth after VAFs calculation If VAF is set to OFF the video rate can be manually adjusted for each channel If the manual configured video rate would cause an egress overflow the VAF logic will constrain the misconfiguration and reconfigure the video rate for both channels Example TMR is set to 40 Mbps Both channels have a HD1920x1080i source Both channels ...

Page 43: ...ick the EAS tab select the desired EAS mode then click the large GO button To disable EAS mode press the large STOP button How to configure Network EAS Triggering By default the EN 30 is configured to send an EAS trigger over the local network to all Adtec dual channel encoders HDMI2QAM YUV2QAM EN 20 or EN 30 This feature can be disabled by unchecking the box next to Network EAS Triggering then pr...

Page 44: ...rds the SDI video timing feeding the encoder must match the same composite reference timing that is connected to the Dolby E encoder A simple black burst generator that does not share the same SDI video timing will not work to source a Dolby E encoder A composite video reference that shares the same timing as the video source should be used The encoder preserves audio and video timing as it is pre...

Page 45: ...e SDI matrix can be changed to each pair without restarting the encode session Once hash is heard then a compressed bitstream should be present Set the mode back to Passthru for the automatic detection mechanism to configure the Dolby type and bitrate ...

Page 46: ...both services Passthru is only an option for Audio 1 and Audio 2 for both services The audio resources are divided 50 50 between Service 1 and Service 2 Even if Service 2 is set to OFF Service 1 can still only allocate 50 of the Audio resources Encoding The EN 30 has the following Audio Encoding capabilities and resources Different CODECs require a different amount of resources The EN 30 has logic...

Page 47: ... is to be aware of different configurations and how resource intensive they are If an EN 30 is not accepting the settings being submitted then check the other pairs of audio and ensure the threshold is not being exceeded ...

Page 48: ... service If the user wanted to receive a 50 Mb s ASI TS and encode it s locally service at a rate of 30 Mb s then the TMR for the Downstream Device should be set to greater than 80 Mb s 50 Mb s ASI Reserve 30 Mb s Local Encoding 80 Mb s TMR Thing to be aware of ASI Remux requires enabling of the ASI Remux Feature Key Setting ASI Input Reserve to zero disables ASI Remux If there is a ASI Input Rese...

Page 49: ...ogram PAT Program Association Table This MPEG 2 table lists all the programs contained in the transport stream and shows the PID value for the PMT associated with each program The PAT is always found on PID 0x0000 PMT Program Map Table This MPEG 2 table specifies PID values for components of programs The Adtec EN 3X and EN 100 encoders have an ASI input available for the ASI remux feature Further ...

Page 50: ...te entries that will be used to insert into the PMT The user will need to know The PID number of which they would like to pass This can be entered into the Hexadecimal or Decimal fields The Stream Type identifier of the PID that will be written into the PMT This can be entered in decimal only The Descriptor of the PID that will be written into the PMT This field is entered as hexadecimal pairs whe...

Page 51: ...encoder The PMT Index selection refers to the first or second program being generated by the logical encoder In most applications this should always be 1 Once configured the encoder will have a new PMT with an additional DVB Subtitle subtitle entry It will be described as stream type 6 with an Italian language descriptor and referencing PID 135 It is up to the user to verify accuracy of all inform...

Page 52: ...8_6_Type_B 11 ISO_IEC_13818_6_Type_C 12 ISO_IEC_13818_6_Type_D 13 ISO_IEC_13818_1_Aux 14 AAC 15 ISO_IEC_13818_7_AUDIO_ADTS 15 AAC 17 H264_VIDEO 27 AVC_VIDEO 27 DCII_VIDEO 128 DOLBY_AC3 129 DCII_SUBTITLES 130 DVB Specification for Service Information SI in DVB systems Descriptor information can be reviewed here https www dvb org resources public standards a38_dvb si_specification pdf ...

Page 53: ... of the ANC PID The ANC PID is a separate PES located in the transport stream Additionally time code within the GOP of the video will also be adjusted at encoder start up to match the incoming ancillary VITC VITC data packets will contain a DID of 0x60 and an SDID of 0x60 The VBI tab contains an SDI ancillary inspector that allows users to view ANC data present at the input This tab can be viewed ...

Page 54: ...ns translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your righ...

Page 55: ...erived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice that there ...

Page 56: ...expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License s...

Page 57: ...t and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribu...

Page 58: ...ree Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free sof...

Page 59: ...9 97i 720 x 576 25i EN30 MP4 01 Video Specs AVC Encoder Video Profiles H 264 SD Profile 1 Adaptive Field Frame AFF ISO IEC14496 10 MP L3 0 H 264 HD Profile 1 ISO IEC14496 10 HP Level4 0 1920 1440x1080 or 1280x720 Video Encoding Data Rates Manual H 264 MP L3 0 SD 0 5Mb s 10 Mb s NTSC and PAL H 264 HP Level4 0 1Mb s 30Mb s General Video Encoding Data Rates 720P 12 23 Mb s 5 15Mb s for EN MP4 01 1080...

Page 60: ...losed Captions per DVS 157 Wide Screen Signaling WSS per ETSI EN300294 V1 4 1 2003 04 Teletext per ETSI EN 300 472 V1 3 1 2003 05 Ancillary ANC per SMPTE 291M Native via SD HD SDI Connector BNC 75 Ohm Terminated Input for HD SD SDI Closed Captions per CEA 708 SMPTE 291M Teletext per OP47 and SMPTE 2031 VITC per SMPTE 2038 EBU Teletext Subtitles WSS Teletext NABTS CEA 608 TV2GX AMOL48 96 User Defin...

Page 61: ... encryption Transport Over IP TSoIP Connector RJ45 x1 10 100 1000GigE ISO13818 1 MPEG 2 Transport Stream per EN 50083 9 1997 188 byte only UDP or RTP encapsulated routes with SMPTE 2022 COP3 FEC MPTS or SPTS user definable Physical Operating Temp 0 to 50 C 32 to 122 F Power Supply nominal 100 240 VAC Power Consumption nominal 33 6 W 120V 280mA Weight 6 lbs Measurements H X W X D 1 73 X 19 X 13 32 ...

Page 62: ... for all modulations RF Carrier ID compliant DVB CID IF and L Band outputs are not active simultaneously IF Output Output level 35 to 5dBm 2dB Frequency 50 180MHz Connector BNC 50Ohm L Band Output Output level 35 to 5dBm 2dB Frequency 950 2150MHz Connector BNC 50Ohm L Band Monitor Output Output level 45 dBm 5 dB Frequency Follows L Band main output or fixed at 1050 MHz when IF output active Connec...

Page 63: ...Appendix C DB9 M Analog audio input pinout Pin Signal 1 Left Audio 1 2 Left Audio 1 3 Ground 4 Right Audio 1 5 Right Audio 1 6 Left Audio 2 7 Left Audio 2 8 Right Audio 2 9 Right Audio 2 ...

Page 64: ... Requests can also be submitted on line All inquiries will be processed in the order in which they are received and by the criteria outlined in the Call Response Order Inquiries and inquiry responses made after 5 00 PM CST weekdays Saturday Sunday or on an Adtec recognized holiday will be processed the next business day in the order received Callers on hold and returned calls will be prioritized b...

Page 65: ...nitial product orientation Technical Support Available during business hours excludes published holidays Firmware and software upgrades Fees Free for one year after purchase with option to renew SLA PRIORITY 24 Services SLA Standard plus Technical support 24x7x365 Fees 10 of the purchase price per year SLA PREMIUM 24 Services SLA Standard plus Technical support 24x7x365 Next business day advance l...

Page 66: ...nformation SE SUPPORT Services Event based on site technical representation Fees Contact slaquestions adtecinc com for more information Available for up to three years after purchase for Adtec Manufactured Products Only Excludes equipment that has been subject to misuse negligence or accident All SLAs are subject to terms and conditions of Sale and Support For details see Adtec Digital Terms of Sa...

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