What happens if I push the button but I can’t speak?
If you are unable to speak or be heard, we will assume it is an emergency and
attempt to dispatch help through the closest available public emergency responders
and then notify your personal contacts listed on your profile.
If I accidentally set off the alarm, what do I do?
If you accidentally set off the alarm, let the alarm go through then simply inform the
emergency operator that this is a “false alarm.” The operator will disconnect and no
further action will be taken.
Can I speak into my Help button?
No, you can only communicate with the monitoring center through your Mobile
Device. Your Help buttons do not have a speaker or microphone.
Can I replace the cord for my pendant(s)?
Yes, it will work with just about any chain or cord, so feel free to use any one of your
personal chains or necklaces.
Mobile Emergency Response User Guide
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