YOU MUST READ THIS ENTIRE MANUAL BEFORE YOU LEAVE TODAY!!!
ANY SERVICE INQUIRIES SHOULD BE MADE TO ADS @ 888-786-7384
13. Frequently Asked Questions
Q:
Can I leave my car running while it warms up on a cold morning, or while I run into the convenience store?
A:
NO. Once a vehicle has been started, the
Determinator
will randomly prompt the user for a sample.
If the user is not available, this will be treated as a failure to provide a random retest and an early lockout will occur
Q:
The
Determinator
requires a long time to heat up and request a sample. Can this time be decreased?
A:
The
Determinator
must warm up to operating temperature. In cold climates, warm up time can be improved
by disconnecting the unit from the cord and bringing the unit indoors or keeping it in a pocket, when not in use
Q:
“My battery died” or “I replaced my battery”. Why did I get an early lockout?
A:
The State of Arizona requires the
Determinator
record an event at the loss of battery power. These events will
eventually lead to a violation. A vehicle must be in good operating condition when the device is installed.
A user must contact Alcohol Detection Systems prior to the loss of power when ever possible or as soon as possible after it occurs,
the state of Arizona may send you a request for explanation, on this type of event, whenever possible obtain documentation on a power
interruption for your own protection.
Q:
A sample was rejected for “Pressure not stable”.
A:
Do not provide a sample until requested. If a user blows into the unit or even breathes lightly into the unit before it
is ready this error can occur. Please wait until prompted and retry the sample.
Q:
A sample was
Invalid due to “Sample Temp”.
A:
This is not common when used properly, however can occur occasionally when left in direct sunlight, or extremely
hot vehicles. The device is designed to operate and detect certain conditions during a sample, if a unit is too hot, then it can
not properly detect these conditions. Be sure to never leave your device in direct sunlight. If this occurs cool down your
vehicles cabin by rolling down the windows, and then blow straight through the device with out it being turned on this air
flow will cool the inside of the device and allow for it to accept your sample
Q:
The display reads “Synch Error” while I attempt a test/ retest
A:
This occurs when the Vehicle Module looses communication with the Handset, the most common cause for this is the cable is not properly
connected to the Handset. Turn off the ignition, unplug the handset, check to make sure there is no dirt or debris in either the connector or the
receptacle by blowing through each component. Then reconnect making sure the connector seats securely into the receiver. If problem
persists contact Alcohol Detection Systems for further options.
Q:
My device will not allow me to test, it says provide key (12345) (
may be different number)
what do I do?
A:
In most cases the device will give an entire message (“Disabled Provide Key 12345 Heating voltage”) these startup errors are described in
section 14 of the
owner’s manual. If you call our office asking what to do, we are going to ask you what the entire message says, if you do not
know then we will recommend you determine the entire message and call back. With up to 30 different error messages we need to know the
entire message or we can not assist you. Secondly anytime these types of messages appear it is considered out of the ordinary and you should
record it in your personal log, in case the state requests an explanation.
Q:
My device displays “service due at midnight”
A:
This is the day before your regular service date. You should have an appointment to have your unit serviced at your service center. When
you go to start your vehicle the next day it will work the message will display “Lock Due 7 Days” This is your actual service date. Be sure to
return to your service center on or before your scheduled date.
Q:
My device said “service due in (50) days (for example) earlier today, now it says “Lock Due 7 Days”
A:
If your device drastically jumps dates from service due to a Lock Due message then it is calling for early service due to some reason. You will
need to contact Alcohol Detection Systems about this issue, and early service will be required. There is a charge for this earlier than normal
service, however with out this service your device will
lock you out of your vehicle when the “Lock Due” reaches zero days
Q:
I broke all of my mouthpieces. What do I do?
A:
You will need to contact Alcohol Detection Systems to order new mouthpieces. The mouthpieces we send with the original installation should
be enough to get you through your time required for the device. However if you are not careful then you will break them. You will need to
contact us to order more mouthpieces. There is a fee for additional mouthpieces
Q:
My vehicle requires service what do I do.
A:
Occasionally you may need to take your vehicle in for service. If this is for basic service like an oil change, tire work, etc, then we do not need
to know about this. If it is for major work under the hood or to the electrical system contact our office and let us know what is being done, by
whom, and when. Make sure you get a receipt for any work performed showing the work done, and the time it was in possession of the repair
center. If you are doing the work yourself keep any receipts for any items you purchase to complete the work.
Q:
The State has sent me a letter asking for a request of explanation for an event(s)?
