Adp 4500, Troubleshooting Hosted

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Troubleshooting Hosted 4500 Timeclocks
 Swipe “M” badge
 Hit more “5” times
 Select “Non-Enrolled Emps”

Confirm that the employee in questions has been downloaded to the clock
o
If the employee is not on the list of un-enrolled employees; confirm
that the employee was added to a timeclock group where the
timeclock is assigned.
o
From within the HTC Activities Scheduler, create a ‘one-time’
command to ‘Download Employee Data’ for the Timeclock/s in
question.
Unknown Employee message

Verify Employees are assigned to Timeclock Group

Verify Timeclock is assigned to a Timeclock Group

Verify badge nubmer is 9 digits (contains leading zeros) People – Employment – Time
Position info
Registration Process

Certificate Download –
Certificate must be sent from ADP’s Server to the clock for
registration

Synchronizing Date & Time – Date & Time gets updated during this process

Employee Schedules – Employee Schedules are downloaded

Initialization – Timeclock configuration is downloaded with employee information

Validation Data – Assigned employees, LCF, Hours & Earnings Codes, Accrual
Balances, Bio Templates

Download Timeclock Configuration – Downloads Timeclock Profile Settings