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Troubleshooting Hosted 4500 Timeclocks 

 

How to get the error log 

Timeclock username is 

SuperUser

, 

the password is 

2323098716

 

 Open CMD.exe 
Enter the following… 

 >ftp 

key in clock IP address

 

User: 

Enter Username

 

Password: 

Enter password

 

ftp> cd “/flash0/errlog/” 
ftp> dir 
ftp> hash 
ftp> bin 
ftp> hash 
ftp> get “error.log” 
ftp> quit 

 Here is screenshot of how it will 
look  

 

 

 

Summary of Contents for 4500

Page 1: ...t Key To find the List Key do the following Swipe M badge Press soft key in the upper left corner for Comm Settings On Communications Mode press list in lower right corner of screen Make a selection from the list Server or Device Initiated scroll list to choose selection Choose Device Initiated for HTC Press Enter button to make selection Timeclock Will Not Initialize Verify clock is powered up an...

Page 2: ... factory default and use new configuration sheet Delete current clock Setup TA timeclock configuration in Action column next to clock to delete Edit Timeclock click on Delete button on bottom Create a new clock TA timeclock configuration click on pick New Timeclock 4500 ID and description location name all caps no spaces or other characters and Timeclock profile is either EST QP or CST QP After cr...

Page 3: ...and Subnet Mask information write them down we will have to key them back in after below process Press the Escape key Escape Exit the current screen It will take you back to Maintenance main menu Process for setting clock back to factory defaults Press More button six times On the sixth screen press Factory Defaults button Select Yes then press the Enter key on the clock key board The clock will r...

Page 4: ...hed at the clock Swipe the M badge Hit more 4 times Select Biometric Report attached true indicates the clock has identified the Quickpunch device attached false indicates the clock does not recognize the Quickpunch device Error 06 4 Invalid Function for this employee This is a Data Validation Error Verify Employees are assigned to Timeclock Group Verify Timeclock is assigned to a Timeclock Group ...

Page 5: ...ge Verify Employees are assigned to Timeclock Group Verify Timeclock is assigned to a Timeclock Group Verify badge nubmer is 9 digits contains leading zeros People Employment Time Position info Registration Process Certificate Download Certificate must be sent from ADP s Server to the clock for registration Synchronizing Date Time Date Time gets updated during this process Employee Schedules Emplo...

Page 6: ...ock Configuration click on Activity Scheduler upper right corner Initialize Timeclock Timeclock configuration is downloaded with employee information Click on and key in and ID and description and command is Initialize timeclock The click on selected timeclocks and use the to pick the appropriate timeclock Then click on Submit on the bottom of page ...

Page 7: ...nfiguration Downloads Timeclock Profile Settings Click on and key in and ID and description and command is Download timeclock Configuration The click on selected timeclocks and use the to pick the appropriate timeclock Then click on Submit on the bottom of page ...

Page 8: ... Timeclocks For either activity scheduled you would then view activity of the clock to confirm they are completed after a period of time then see if the reason you scheduled the communications clears up the issue at the timeclock ...

Page 9: ...Troubleshooting Hosted 4500 Timeclocks Telnet with the hosted 4500 timeclock ...

Page 10: ...Troubleshooting Hosted 4500 Timeclocks ...

Page 11: ...Troubleshooting Hosted 4500 Timeclocks There will be a lot of information displayed Some of the more useful information is documented below ...

Page 12: ...Troubleshooting Hosted 4500 Timeclocks ...

Page 13: ... not recognized TelNet If try to use Telnet and not recognized do the following Control Panel Programs Features On left side Turn Weindows Features On Off Scroll Down to Telnet Client and check box next to it will take a couple minutes to do setup ...

Page 14: ... username is SuperUser the password is 2323098716 Open CMD exe Enter the following ftp key in clock IP address User Enter Username Password Enter password ftp cd flash0 errlog ftp dir ftp hash ftp bin ftp hash ftp get error log ftp quit Here is screenshot of how it will look ...

Page 15: ...k the subnet mask that is programmed in the clock is returned as a hexadecimal value In this example you can see the subnet mask is reported as a value of ff000000 This translates to a dotted decimal value of 255 0 0 0 Please use this chart to convert between bitmasks dotted decimal and hexadecimal representations of the subnet mask ...

Page 16: ...Troubleshooting Hosted 4500 Timeclocks ...

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