16
Symptom
Possible Reasons
Cleaner Dead in water/Will not Restart
Is time being allowed for the unit to reset?
At least 30 second are needed between cycles to reset the power supply.
Is the outlet working?
Earth Leakage Circuit Breaker or breaker may have tripped
Is an extension cord being used?
Extension cord may be defective
Are the connections to the swivel secure?
A loose connection may not allow for good electrical contact.
Cleaner not Moving
Is there anything caught in the drive motor/brush/wheels area?
Debris could prevent the drive motor(s) from moving.
Is the bottom lid/filter bag installed correctly?
The bottom lid may be dragging on the pool surface.
Are the brushes spinning?
Drive motors may not be operational.
No Suction/Not Picking up Debris?
Is the filter bag clean?
Large amounts of debris will reduce cleaner suction. (filter bag full)
Is there debris caught in the impeller?
Debris around the impeller may reduce cleaner suction.
Is the bottom lid/filter bag installed correctly?
An improperly installed filter bag may inhibit cleaner efficiency.
Is there water coming through the top of the cleaner?
The pump may not be operational.
Back and Forth in One Spot/Standing on End/Wheelies
Is the bottom lid/filter bag installed correctly?
The bottom lid may be dragging on the pool surface.
Is there debris caught in wheels or brushes?
Debris may inhibit cleaner movement.
Is there enough cord in the pool?
The cleaner may not have enough cable for full pool coverage.
Spinning in One Spot
Is there debris caught in the tracks, brushes or wheels?
Debris may inhibit cleaner movement.
Is the bottom lid/filter bag installed correctly?
The bottom lid may be dragging on the pool surface.
Are both drive motors rotating (NC71)?
If one side of the drive motor isn't rotating then the unit will rotate in one area.
Cleaner floating
Is there air caught in the filter bag?
Trapped air will cause the unit to float.
Is the filter bag clean?
Large amounts of debris will reduce cleaner suction.
Is there water coming through the top of the cleaner?
The pump may not be operational.
Is your pool depth greater than 2.4m?
The floating swivel may be lifting the cleaner slightly.
Cleaner Not Climbing
Is there algae present in water?
Algae will create slick surfaces.
Are the brushes worn?
Wear and tear on brushes or tracks will reduce traction.
Is the filter bag clean?
Large amounts of debris will reduce cleaner suction.
Is there water coming through the top of the cleaner?
The pump may not be operational.
Power Cord Tangling
How much power cord is in the pool?
Too much power cord in the pool will increase chances for cable tangling.
Is the power cord being unplugged after every cycle?
Tension will build in the power cord during the cleaning cycle.
Are there objects in the pool?
Toys/floats/pool rope lines may cause the power cord to tangle.
Cleaner Trapped on Steps
Is there air caught in the filter bag?
Trapped air will cause the unit to float.
Has the pool water level gone down?
Water levels may have changed and the unit may be taking in air.
Remote is not working
Dead battery
Antenna on PS not connected
Floating cord Damaged
Remote beeps, but robot does not respond
Defective remote control
Defective power supply
