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Adkins Label Master, User Manual

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Adkins Label Master User Manual Download Page 28

Troubleshooting

Status Light Descriptions

25

What the Status Light is Telling You

LED STATUS and Colour

Off

Solid Green

Solid Amber

Flashing Green

Flashing Red

Double Flashing Green

Flashing Amber

Alternately Flashing Green and Red

Flashing Red, Red and Green

Flashing Red, Amber Green

(* - Do NOT reset or turn off power!)

Printer Status

Off

On

Stopped

Normal Operation

Stopped

Paused

Paused

Needs Service

Needs Service

Memory

Defragmentation

For a Resolution,
Refer to Number:

1

2

3

4

5

6

7

8

9

10*

Status Light Descriptions

Summary of Contents for Label Master

Page 1: ...User Guide Desktop Label Master Printer ...

Page 2: ... no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception the user is encouraged to do one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to...

Page 3: ...activity 7 Getting Started Attaching Power 8 Loading Roll Media 9 Preparing Media 9 Placing the Roll in the Media Compartment 10 Loading Transfer Ribbon 15 Printer Options KDU Printer Accessory 19 Attaching KDU to Printer 20 Label Format 20 Connecting KDU Serial Cable to Printer 20 Maintenance Cleaning Cleaning the Print Head 21 Sensor Cleaning 22 Troubleshooting Feed Button Modes 23 Status Light ...

Page 4: ...e printer and inspect the media compartment for damage to components If you discover shipping damage upon inspection Immediately notify the shipping company and file a damage report A Adkins Sons Limited is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy Keep all packaging material for shipping company in...

Page 5: ...rgy that accumulates on the surface of the human body or other surfaces can damage or destroy the print head or electronic components used in this device You must observe static safe procedures when working with the print head or the electronic components under the top cover Status Light Ring Feed Button Release Latches Keyboard Connection DC Power Receptacle Power Switch Reset Button Access Pinho...

Page 6: ...oduction What s in the Box 3 Supply Spindles Print head Ribbon Motion Sensor Take Up Spindles Print head Roll Holders Web GAP Sensor Media Guide Adjustment Media Guides Black Line Sensor Platen Roller Head Up Sensor inside ...

Page 7: ...OFF the printer Caution The printer power should be turned off before connecting or disconnecting the communications and power cables Use an opened paper clip as a probe to press the hidden reset button below the power switch Caution Do NOT reset the printer power during defragmentation status light indicator flashing Red Amber Green Doing so can damage the printer Operator Controls ...

Page 8: ...r Tap the Feed button once to force the printer to feed one blank label Press the Feed button to take the printer out of a pause condition The printer is put into pause by either a programming command or an error condition Use the Feed button for printer setup and status Feed Button Status Light Ring Introduction What s in the Box 5 ...

Page 9: ... Box 6 1 To lower the top cover first press the top cover s latching stand towards the centre of the printer Gently swing the top cover down onto the printer s base 2 Press down on both sides until the cover snaps closed typically with an audible sound ...

Page 10: ...he printer is going to be inactive for more than a day please place a label on the platen drive roller before closing the printer This keeps the print head from sticking onto the platen roller When removing the printer from storage or after transportation allow the printer to adjust to the ambient environment s temperature and humidity conditions Operating Temperature Range 5 to 40 C 23 F to 104 F...

Page 11: ...power cord into the power supply 3 Plug the other end of the cord into an appropriate AC electrical outlet Note The active power light will go on if power is on at the AC outlet 4 Insert the power supply s power connector into the printer s power receptacle Note Ensure the appropriate power cord with a three 3 prong plug and an IEC 60320 C5 connector are used at all times These power cords must be...

Page 12: ... you require Whether your roll media is inside or outside wound you load it into the printer the same way Remove the outside length of media During shipment handling or storage the roll may become dirty or dusty Removing the outside length of media avoids dragging adhesive or dirty media between the print head and platen Getting Started Loading Roll Media 9 ...

Page 13: ...ll in the Media Compartment Getting Started Loading Roll Media 10 1 Open the printer Remember that you need to pull the release latch levers toward the front of the printer 2 Check the core of the media roll and adjust the roll holder sslide adjustment if necessary ...

Page 14: ...Getting Started Loading Roll Media 11 3 Open the media guides wider than the media width Turn the media guides thumb wheel towards the rear of the printer to open the guides wider ...

Page 15: ...n the media roll holders Pull the media guides open with your free hand and place the media roll on the roll holders and release the guides Orient the media roll so that its printing surface will face up as it passes over the platen drive roller ...

Page 16: ... Started Loading Roll Media 13 5 Pull the media so that it extends out of the front of the printer Verify the roll turns freely The roll must not sit in the bottom of the media compartment Verify that media s printing surface is facing up Under Media Guides ...

Page 17: ...edia guides thumb wheel towards the front of the printer to made the guides tighter narrower 8 Close the printer To lower the top cover first press the top cover s latching stand towards the centre of the printer Gently swing the top cover down onto the printer s base Press down on both sides until the cover snaps closed typically with an audible sound ...

Page 18: ...nt results Always use ribbon that is wider than the media to protect the print head from wear For direct thermal printing do not load ribbon in the printer Before following these steps prepare the ribbon by removing its wrapping and pulling its adhesive strip free Note DO NOT USE ribbon cores with damaged notches rounded frayed smashed etc The core notches should be square to lock the core on the ...

Page 19: ...spindle Push the right spindle in and swing the left side of the ribbon roll onto the left side ribbon spindle Rotate the ribbon roll on the left spindle till it locks the ribbon roll s core notches onto the spindle Rotate the roll until the notches align and lock into the left side of the supply hub 3 3 4 4 ...

Page 20: ...left side of the take up hub You can find your first ribbon take up core in the packing box Subsequently use the empty supply core to take up the next roll of ribbon 4 Pull the transfer ribbon s leader around from below the ribbon frame Attach it with the adhesive strip on the leader to the empty ribbon core on the supply spindle Centre the ribbon on the ribbon core ...

Page 21: ...d tight across the print head 6 Verify that the media is loaded and ready to print and then close the printer cover 7 Press the Feed button to have the printer feed a minimum of 10 cm 4 inches of media to remove slack and ribbon wrinkle and to align the ribbon on the spindles Your printer is now ready to print DO NOT TOUCH Ribbon Out Sensor Thumb Wheel ...

Page 22: ...stored in printer Input variable data Printing labels The KDU was designed for use with your Desktop Label Master Printer The EPL printer s serial port was configured for DCE data communication equipment communications configuration Your Desktop Label Master Printer supports DTE data terminal equipment serial port configuration with the serial port auto detection and configuration The printer supp...

Page 23: ...ter names Two Line Label for longer names 1 The Printer must be switched OFF at the electrical switch before the KDU is inserted into the Serial port See below 2 The Serial Cable should be securely interested into the port and screwed hand tight to prevent the cable from becoming detached during operation 3 The printer can now be switched ON at the electrical switch 4 Please allow at least 20 seco...

Page 24: ...rom damaging the print head and risk of personal injury avoid touching the print head Use only the cleaning pen to perform maintenance When you load new media you can also clean the print head 1 Rub the cleaning pen across the dark area of the print head Clean from the middle to the outside This will move adhesive transferred from the edges of media to the print head outside of the media s path 2 ...

Page 25: ...other contaminates remain use an alcohol moistened swab to break it up 2 Use a dry swab to remove any residue that may be left from the first cleaning 3 Repeat steps 1 and 2 as required until all residue and streaks are removed from the sensor Sensor Cleaning Maintenance Cleaning 22 Gap Sensor Black Line Sensor Label Taken Sensor ...

Page 26: ...ommunications Diagnostic Dump Mode Release the Feed button immediately after the printer status light turns green The printer will print Now in DUMP at the top of the label and then advance to the next label After printing the first label the printer will automatically enter into diagnostic mode in which the printer prints out a literal representation of all data subsequently received To exit the ...

Page 27: ...labels will print during auto baud synchronization Factory Defaults Resets the printer to the default factory settings and modes PLEASE NOTE This will delete your custom Label Settings and will require you to return your Desktop Label Master Printer to A Adkins Sons Limited for reprogramming Other settings are exclusively set viewed and controlled by programming are also reset The printer then per...

Page 28: ...Red Double Flashing Green Flashing Amber Alternately Flashing Green and Red Flashing Red Red and Green Flashing Red Amber Green Do NOT reset or turn off power Printer Status Off On Stopped Normal Operation Stopped Paused Paused Needs Service Needs Service Memory Defragmentation For a Resolution Refer to Number 1 2 3 4 5 6 7 8 9 10 Status Light Descriptions ...

Page 29: ... on self test POST If this error occurs right after you turn on the printer contact an A Adkins Sons Limited for assistance When the printer is operating normally the printer status light will be amber for about 10 seconds before turning green solid or blinking There is a memory error If this error occurs after you have been printing turn the printer power off and on and then resume printing The p...

Page 30: ...e print head or motor has had a critical failure Return the printer to A Adkins Sons Limited 10 The printer is defragmenting memory Caution Do NOT turn off the printer power during defragmentation Doing so can damage the printer Defragmentation is a normal operation of the printer necessary to manage the memory space for optimal use The printer will defragment its memory both after a factory defau...

Page 31: ...t darkness with the six flash sequence of Feed Button Modes on page 23 Use the correct media for your application and always use Adkins approved labels The print head has worn out The print head is a consumable item and will wear out due to friction between the media and print head Using unapproved media may shorten life or damage your print head Replace the print head The platen may need cleaning...

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