Owner’s Guide
49
Troubleshooting
This appendix describes most of the common problems that can occur when using the
Neuro Amp EX with your PowerLab recording unit. It covers how these problems are
caused, and what you can do to alleviate them. If the solutions here do not work, earlier
chapters, the LabChart Help Center, and the guide to your PowerLab may contain
possible solutions. If none of the solutions here or elsewhere are of help, then consult
your ADInstruments representative.
Most of the problems you may encounter are connection problems, and can usually be
fixed by checking connections and starting up the hardware and soft ware again. Very
rarely will there be an actual problem with the front-end or the PowerLab.
Problems and Solutions
The status indicator fails to illuminate when the soft ware is started, or the front-end
commands do not appear where they should
The I
2
C cable or the BNC cable from the front-end to the PowerLab are not connected,
have been connected incorrectly (to the wrong input, for instance) or are loose.
•
Turn everything off . Check to see that all cables are firmly seated and screwed in.
The BNC cable from the Neuro Amp EX must be connected to a positive input on
the PowerLab. Make sure the input is the same channel from which you expect
to use the front-end in the soft ware. Start up again to see if this has fixed the
problem.
You are using an early version of LabChart.
•
Upgrade to the latest version of the soft ware. Contact your ADInstruments
representative for information.
The BNC or I
2
C cable is faulty.
•
Replace the cable and try again. Immediately label all cables proved faulty so
that you don’t use them again by accident.
The Neuro Amp EX is faulty.
•
This is the least likely event. If the front-end will not work properly aft er the
previous measures, try using it on another PowerLab. If the same problems
recur with a second PowerLab, the front-end may be faulty. Contact your
ADInstruments representative to arrange for repairs.
On starting up the soft ware, an alert indicates that there is a problem with the front-end or
driver
The correct driver is not installed on your computer.
•
Reinstall the soft ware.
You are using an early version of LabChart.
•
Upgrade to the latest version of the soft ware. Contact your ADInstruments
representative for information.
The BNC or I
2
C cable is faulty.
Summary of Contents for BIO
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