ActionTec PCI0839-01 Manual Download Page 22 | Manualshive

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Troubleshooting 23

What if Windows does not find my device drivers?

If Windows does not bring up the screen telling you that it
has found the drivers, then it will bring up the following
screen.

If you think you made an error entering the location of the
drivers or want to try another location, please press the back
button and try again.

If you believe that you entered the location of the drivers
correctly, but you are still unable to locate the drivers, please
press the next button. Then you will see a screen (below) that
informs you that Windows did not install a device driver for
the modem.

HOMEDSLP.FM Page 23 Tuesday, September 19, 2000 9:46 AM

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Summary of Contents for PCI0839-01

Page 1: ...web in no time The Actiontec Home DSL Modem will transform your online experience The high speed Internet connection will allow you to play online multi player games download files faster and get rea...

Page 2: ...unday to provide professional support New drivers and firmware are released as need arises to insure maximum compatibility and operation of your new Actiontec Home DSL Modem To find out more about thi...

Page 3: ...ows 98 Second Edition SE installed Confirmed DSL connectivity qualification to receive AOL Plus service Package Contents Make sure the following items came in this package Actiontec Internal PCI Home...

Page 4: ...may discharge static electricity by touching a grounded metal structure or by using any commer cially available grounding strap Make sure the expansion slot type is PCI which has a smaller slot to fit...

Page 5: ...ting the slots in a vertical posi tion Regardless of the position of the expansion slots the installation steps remain the same Please refer to your computer owner s manual for more information about...

Page 6: ...Step 8 Make sure that all power switches are in the OFF position then reconnect the power cables to the computer and its peripherals Step 9 Unplug the telephone line cable from the telephone and conne...

Page 7: ...icrofilter into the Phone jack in the back of your computer Figure 4 Step 2 Plug one end of the telephone cord into the micro filter Phone and the other into the phone itself Figure 4 Microfilter Setu...

Page 8: ...turn on the power and allow the system to boot normally Step 2 Windows 98 will immediately display the Add New Hardware Wizard and identify the modem as a PCI ATM Controller Click the Next button Step...

Page 9: ...to the next screen insert the CD ROM into the computer s CD ROM drive Now click the Next button once Step 5 Windows 98 will find the TIDSLC32 INF driver on the CD ROM and identify the modem as a Actio...

Page 10: ...the Modem Drivers 11 Step 6 After Windows has finished loading the drivers it will announce the end of the installation process Click the Finish button once HOMEDSLP FM Page 11 Tuesday September 19 20...

Page 11: ...indow does not appear then please double click the Actiontec Home DSL Configuration Wizard icon on your desktop Step 2 The following screen will appear Make sure you have already completed items 1 2 a...

Page 12: ...is America Online AOL please click on America Online under DSL Providers Telco and America Online will be selected as your Internet Service Provider Click Next Step 4 Click the Finish button to comple...

Page 13: ...computer restarts it will load additional software from your hard drive If the information needed is not on your hard drive then you will be prompted to insert your Windows CD Insert the CD and allow...

Page 14: ...e log on to America Online and enter DSL in the keyword section Click Yes I Want Superfast AOL and sign up for the service Once you are signed up please install the AOL Plus software Step 1 Insert the...

Page 15: ...your America Online status Step 4 For the following screen make sure that the pro gram is installing the software into C America Online 5 0a directory Click Next to proceed Step 5 It is now time to r...

Page 16: ...same shutdown window will appear Click Yes to restart your computer After the computer is restarted you will need to restart again Step 7 America Online will open and the screen below will begin the...

Page 17: ...highlighted Step 10 Make sure that the Sign on to America Online now box is checked Click Next to connect to America Online and confirm your DSL account Step 11 America Online will connect you to its...

Page 18: ...cle for New Member and then click Next Step 3 For the following screen make sure that the pro gram is installing the software into C America Online 5 0 directory Click Next to proceed Step 4 America O...

Page 19: ...find out about the status of your order Does anyone need to visit my home No The only problem that may require a home visit is if your phone lines are in poor condition America Online will be able to...

Page 20: ...menu on your take bar Settings Control Panel System and Device Manager If there are any yellow excla mation marks or red x s then contact Actiontec technical sup port Figure 6 When I pick up my phone...

Page 21: ...version of the soft ware driver should be installed The card is not firmly seated in the PCI slot You should power down the PC and remove the PCI modem card from the PCI slot Then re insert the card o...

Page 22: ...entering the location of the drivers or want to try another location please press the back button and try again If you believe that you entered the location of the drivers correctly but you are still...

Page 23: ...he Device Manager tab Then click on the Network adapter Select Actiontec Home DSL Modem Click on the update driver button Why does my PCI card have to be switched to the right or the 3 4 position When...

Page 24: ...America Online How do I know my modem is functioning properly In the system tray lower right hand corner of the task bar there is an Actiontec Home DSL Modem System Monitor When the bar is Green your...

Page 25: ...one cable from the back of the modem and reconnect it again If the bar does not turn Green in 15 seconds than contact America Online When the bar is red an error has occurred with the modem or the con...

Page 26: ...itted in your area con tact your local telephone company If your telephone equipment causes harm to the telephone network the telephone company can discontinue your ser vice temporarily If possible th...

Page 27: ...ngle line individual service may be extended by means of a telephone extension cord Compliance with the above conditions may not prevent degradation of service in certain situations Repairs to certifi...

Page 28: ...Notes 29 Notes HOMEDSLP FM Page 29 Tuesday September 19 2000 9 46 AM...

Page 29: ...30 Notes HOMEDSLP FM Page 30 Tuesday September 19 2000 9 46 AM...

Page 30: ...Notes 31 HOMEDSLP FM Page 31 Tuesday September 19 2000 9 46 AM...

Page 31: ...32 Notes HOMEDSLP FM Page 32 Tuesday September 19 2000 9 46 AM...

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