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46 Troubleshooting/Error Messages

CAN’T COMPLETE TASK
INVALID SHIFT

Attempting to set a shift number that is outside of the acceptable range
(1-12).

CAN’T COMPLETE TASK
INVALID TIME

An invalid time of day was entered by the users. An example of an invalid
time is 25:00:00.

CAN’T COMPLETE TASK
MEMORY FULL

Employee cannot clock in/out. The memory is full. Reporting previous pay
period data will not correct the problem, because the old pay period is not
old enough to dump or is already empty.

CAN’T COMPLETE TASK
NO EMPLOYEES DEFINED

1. Edit employee, delete employee, or edit time totals selected when there

are no employees on clock.

2. Submitting a report for individual employees when there are no

employees on the clock.

CAN’T COMPLETE TASK
NO SUPERVISOR BADGES

Delete supervisor selected when there are no user-programmed supervisor
badges on the clock.

CAN’T COMPLETE TASK
REPORT IN PROGRESS

Attempted to change a setting on the clock while a report was in progress.

CAN’T COMPLETE TASK
SELECT_PRINTER_TYPE

Generating a report when printer type is none.

Summary of Contents for Time Q

Page 1: ...Time Q User Manual...

Page 2: ...t in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense DeclarationOfConformityAccordingToEMCDirec...

Page 3: ...4 3 Reports 16 4 4 Add Employees to the System 17 4 5 Punch In and Out 17 4 6 Re initialize 17 5 Factory Settings 18 6 Functions 6 1 Introduction 20 6 2 Supervisor Badges 20 6 3 Set Time and Date 21...

Page 4: ...nted and filed forfuturereference 1 2 Capacity The Time Q may be programmed to handle up to 120 employees It has the capacity to store over 21 000 transactions When the clock has the maximum 120 emplo...

Page 5: ...or an ALL EMPLOYEES TIME CARD REPORT for the previous pay period after its end When the next pay period start date is reached the oldest pay period s data is dumped and a new pay period begins As a sa...

Page 6: ...t damage or shortages to the company from which the unit was purchased Complete the registration card and return it toAcroprint to ensure the Time Q warranty TIME Q 2 SUPERVISOR BADGES POWER CABLE USE...

Page 7: ...the bracket for wall mounting Secure the bracket to the wall with the four screws Note that the bracket has molded wire routing slots andacenterhubforsecuringwiresusing nylon ties After the bracket i...

Page 8: ...gned to protect your Time Q during shipment Connecting Power Cord and Securing the Access Door Pluginthepowercordcomingfromthewallmounttransformerinto the Time Q terminal To reattach the access door a...

Page 9: ...computer dealers off the shelf Simply connect the 25 pin connector end of the printer cable into the side port of theTime QTerminal The other end of the cable the 36 pin Centronics type connector is...

Page 10: ...up or down menu keys to scroll to TEST FEATURES 3 Press ENTER 4 Now scroll to PRINTER TEST and press ENTER Theprinterwillprint NOTE Some ink jet printers may be connected to the Time Q The printer mu...

Page 11: ...es the convenience of a numerical pad If prompted for a Badge Number or to select an employee the option of swiping the badge may be used After a critical function or data has been entered an ENTER TO...

Page 12: ...Supervisor s Menu Map Programming MAIN MENU REPORTS ADD EDIT EMPLOYEE EDIT TIME TOTALS EDIT SHIFT RULES SUPERVISOR CARDS TIME AND DATE SETUP TEST FEATURES TEST FEATURES SELECT A TASK BADGE READER TES...

Page 13: ...URRENT REGULAR HRS CURRENT OVERTIME 1 CURRENT OVERTIME 2 PREVIOUS REGULAR HRS PREVIOUS OVERTIME 1 PREVIOUS OVERTIME 2 ENTER BADGE NUMBER EMPLOYEE NAME EMPLOYEE NUMBER SHIFT NUMBER SELECT AN EMPLOYEE E...

Page 14: ...DAY MONTH YEAR MONTH DAY TIMETOTALS FORMAT MINUTES HUNDREDTHS SELECT A SHIFT SHIFT RULES DISABLED SHIFT RULES ENABLED SHIFT START TIME SHIFT START ROUND SHIFT START GRACE SHIFT START DOCK SHIFT STOP T...

Page 15: ...PAY PERIOD PAY PERIOD START DAY CHANGE OFFSET ENTER TIME OFFSET OVERTIME RULES 1ST DAILY OT AFTER 1ST WEEKLY OT AFTER 2ND DAILY OT AFTER 2ND WEEKLY OT AFTER 7TH DAY OVERTIME DISABLED DAYLIGHT SAVINGS...

Page 16: ...er key To return to a previous menu press the clear key These visual clues are consistentthroughoutthemenu whichmeansthat settingthetime for example willhavethesameformatassettinganyothervariable Some...

Page 17: ...the name press ENTER and press ENTERagaintoconfirm Enteringtheemployeenumberandshiftare optionalatthispoint 4 5 Punch In and Out An Employee Badge Function Swipe some of the employee badges which hav...

Page 18: ...CK RULES CLOCK RULES 2 15 01 12 24 PM PAGE 1 C L O CLOCK RULES C K MAX TIME ON CLOCK 12 00 HOURS PAY INTERVAL ROUND 01 MINUTES R PAY PERIOD WEEKLY U NEXT PAY PERIOD START DATE 2 19 01 L DAY CHANGE TIM...

Page 19: ...assign the first Sunday in April and last Sunday in October as the beginning and ending dates of daylight savings current U S law The time change will occur at 2 00 a m Time Q Printer Printed reports...

Page 20: ...isor badge MAIN MENU REPORTS 2 Scroll Main Menu Up Down MAIN MENU to SUPERVISOR cards 3 Press ENTER SELECT A TASK ADD SUPERVISOR BADGE 4 Press ENTER ENTER BADGE NUMBER 0 5 Enter Badge Number ENTER BAD...

Page 21: ...hift a digit With cursor on AM PM use Up Down to scroll to current setting 6 Press ENTER 10 25 AM example enter to confirm 7 Press ENTER to confirm Select a Task The unit beeps twice Set the Time 8 Sc...

Page 22: ...to 99 hours 14 00 example c Press ENTER 14 ENTER TO CONFIRM d Press ENTER The unit MAX TIME ON CLOCK beeps twice 14 00 Entering 00 will set the Maximum time on the clock to 99 hours effectively disabl...

Page 23: ...d length beeps twice two week pay period 6 Scroll Up Down to PAY PERIOD START February 04 01 a Press ENTER year month day 01 February 05 example b Set to Start of Next Pay Year month day Period with m...

Page 24: ...TIME offset 00 00 b Use menu and RIGHT LEFT ENTER TIME offset arrow keys to set time 01 00 example c Press ENTER 01 00 example ENTER TO CONFIRM d Press ENTER day change offset The unit beeps twice 01...

Page 25: ...h Overtime will accumulate Scroll To 1st WEEKly ot AFTER 040 00 a Press ENTER ENTER ELAPSED TIME 040 00 example b Set desired hours ENTER ELAPSED TIME 040 00 example c Press ENTER 040 00 example ENTER...

Page 26: ...To 7th day overtime disabled a Press ENTER ENABLED enter to confirm b Press ENTER 7th day overtime The unit beeps twice enabled 11 DAYLIGHT SAVINGS TIME has been set to be enabled When enabled the Tim...

Page 27: ...Press ENTER 01 April 08 enter to confirm d Press ENTER daylight save start The unit beeps twice april 08 01 13 To change Daylight Savings End Date Scroll to Daylight savings end october 28 01 a Press...

Page 28: ...step if you have selected parallel printer 15 Scroll to COMM PORT BAUD RATE 9600 a Press ENTER SELECT BAUD RATE 9600 example b Use menu to scroll through Baud Rates c Press ENTER 9600 enter to confir...

Page 29: ...s twice ENabled 4 Use DOWN menu key to SHIFT START TIME select 08 00 AM a Press ENTER ENTER TIME OF DAY 08 00 AM b Use menu key and ENTER TIME of day RIGHT LEFT arrow keys 07 30 AM to set time c Press...

Page 30: ...R MINUTES 030 b Use menu key and ENTER minutes RIGHT LEFT arrow keys 015 to set minutes c Press ENTER 015 ENTER TO CONFIRM d Press ENTER shift start round The unit beeps twice 15 e Scroll to Shift Sto...

Page 31: ...t Stop Time less the Shift Grace Time This is normally equal to one Pay Interval see 6 4 Setup Use DOWN menu key SHIFT start DOCK to select 0 a Press ENTER ENTER MINUTES 000 b Use menu key and ENTER m...

Page 32: ...me an employee may punch out for lunch c Press ENTER 11 30 AM ENTER TO CONFIRM d Press ENTER Lunch window begin The unit beeps twice 11 30 am NOTE The Lunch Window Begin and Lunch Window End define a...

Page 33: ...TER lunch duration The unit beeps twice 60 13 AUTO LUNCH AFTER is the hours and minutes after a punch IN that the lunch duration will be automatically deducted from total hours worked that day Use DOW...

Page 34: ...r ENTER BADGE NUMBER or swipe a badge 70 b Press ENTER 70 ENTER TO CONFIRM c Scroll to EMPLOyee name Blank d Press ENTER ENTER NAME e Use menu keys to select ENTER NAME number or letter use JONES A B...

Page 35: ...The unit beeps twice 2 Press CLEAR Repeat STEPS 3 4 to ENTER Next Employee 5 Edit an employee by scrolling menu to EDIT AN EMPLOYEE and following Step 4 as required 6 Delete an employee by scrolling t...

Page 36: ...eport filter ALL EMPLOYEES 5 Scroll menu to selectAll select report filter Employees Individual Shift ALL EMPLOYEES or Individual Employee If you choose an Individual Shift or an Individual Employee y...

Page 37: ...HIFT 01 PAY PERIOD ENDING 2 11 01 E PUNCH DATE TIME IN OUT HOURS DAY TOTAL WEEK TOTAL C A MON FEB 5 8 00AM IN R MON FEB 5 12 00PM OUT 4 00 D MON FEB 5 1 00PM IN S MON FEB 5 5 00PM ___OUT 4 00 MON 8 00...

Page 38: ...M JOHNSON JAMES 000000160 0017 03 40 00 1 00 0 00 M JONES CAROL 000000207 0006 02 40 00 0 00 0 00 A MARTIN LARRY 000000213 0011 01 32 00 0 00 0 00 R SMITH ROBERT 000000189 0032 01 40 00 2 00 0 00 Y TA...

Page 39: ...STEVEN 000000176 0015 02 I JOHNSON JAMES 000000160 0017 03 L JONES CAROL 000000207 0006 02 E MARTIN LARRY 000000213 0011 01 S SMITH ROBERT 000000189 0032 01 TAYLOR ROBERT 000000151 0023 03 THOMAS KATH...

Page 40: ...TE 9600 1 5 SUPERVISOR BADGES NO SUPERVISOR BADGES ASSIGNED 0 1 SHIFT RULES SHIFT 1 SHIFT 2 SHIFT 3 1 2 SHIFT RULES DISABLED DISABLED DISABLED START TIME 2 ROUND 4 GRACE DOCK P STOP TIME M ROUND GRACE...

Page 41: ...rts IN OUT SELECTED EMPLOYEES 2 15 01 8 22 AM PAGE 1 I N SHIFT 1 O U IN OUT T ADAMS LINDA THOMAS KATHERI MARTIN LARRY WEBSTER BETTY SMITH ROBERT WILLIAMS MARTI SHIFT 2 IN OUT ELLIS STEVEN JONES CAROL...

Page 42: ...R select an employee Jones A B example 4 Use the menu key to select Select an Employee an employee SMITH B C example 5 Press ENTER current regular hrs 000 00 6 Press ENTER enter time adjust 000 00 7 U...

Page 43: ...NS Badge Reader This test will display the badge number that is swiped through the slot This test may help identify a defective badge Display The display will scroll through the various characters Key...

Page 44: ...y again 3 Database access problem 4 An attempt was made to modify a setting to an invalid value CAN T COMPLETE TASK BADGE NOT FOUND The badge number is not entered on the clock CAN T COMPLETE TASK BAD...

Page 45: ...ods the two pay period start days must be between 1 28 The second day must be greater than the first CAN T COMPLETE TASK INVALID ELAPSED TIME 1 Max time on the clock lunch after and daily overtime thr...

Page 46: ...he old pay period is not old enough to dump or is already empty CAN T COMPLETE TASK NO EMPLOYEES DEFINED 1 Edit employee delete employee or edit time totals selected when there are no employees on clo...

Page 47: ...tal are tested by comparing them against each other This indicates a failure in the test DATA MAY BE CORRUPT PRESS A KEY This is caused by a power failure while writing to the database Print all repor...

Page 48: ...ected while printing to the parallel port REPORT OUTPUT ERROR DEVICE SERIAL An error was detected while printing to the serial port REPORT TIMEOUT ERROR No activity was detected on the port for an ext...

Page 49: ...for all employees Who s In Who s Out Report listing all employees or a specific shift of names by who is punched IN or punched OUT Employee Profiles Report listing all employees who have been program...

Page 50: ...er 1 12 defines which set of rules are to be associated with a particular employee TIME TOTALS Regular Changes The regular time which has been added or subtracted from the selected employee s TIMECARD...

Page 51: ...ed totals as if the punch occurred exactly on the Start Time Stop Time affects calculated totals in the same fashion except that Shift Round comes into effect after the Stop Time and Grace allows for...

Page 52: ...visor badges These badges can later be deleted from the Time Q TIME AND DATE Time Format The Time of Day Format selection allows the time to be kept based on a 12 hour format or a 24 hour format Date...

Page 53: ...fset feature allows the day change time to be easily changed from the midnight default The feature is used in the rare case of companies which have a Shift Start Time near midnight If an employee then...

Page 54: ...consecutive days start at the beginning of the first or second week of the weekly or biweekly pay period This feature does not affect weekly overtime calculations and will not override weekly overtim...

Page 55: ...tion applies only to the printer port on the Time Q It has nothing to do with your PC printer Comm Port Baud Rate The rate at which data will pass through the RS 232 serial port This may already be se...

Page 56: ...to 9VAC 56 0113 000 Power Supply 230VAC to 9AC 56 0116 000 Power Supply European 240VAC to 9VAC 56 0117 000 Power Supply British 230VAC to 9VAC 56 0118 000 Power Supply Parallel Blades 80 Column 74 0...

Page 57: ...0 40 Pocket Badge Rack Plastic 81 0117 000 8 1 4 wide x 22 5 8 high 2 12 Pocket Badge Racks Plastic 81 0116 003 3 7 8 wide x 14 high Head Cleaning Badges 10 cleaning badges 14 0111 002 Extra Magnetic...

Page 58: ...ber 34 44 50 delete 35 edit 35 name 34 49 number 34 50 punch in and out 17 shift number 35 50 Employee Profiles Report 12 16 39 49 error messages 44 45 47 F factory settings 18 H Hours Summary Report...

Page 59: ...les 14 33 51 auto lunch after 14 19 33 51 lunch duration 14 19 33 51 lunch window begin 14 19 32 51 lunch window end 14 19 32 51 shift number 35 shift rules 12 14 29 30 31 50 disabled 14 29 enabled 14...

Page 60: ...trademark of Acroprint Time Recorder Company as applied to job time recorders attendance systems electronic time recorders and attendance recorders IBM is a registered trademark of International Busin...

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