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ACR Electronics PowerWatch Reference Manual Download Page 84

PowerWatch©

77

2007 ACR Systems Inc.

6.4

Technical Support

Technical Support

If you are experiencing problems with your PowerWatch system, please
contact:

ACR Systems Inc.

Unit 210-12960 84th Ave.
Surrey, B.C. V3W 1K7 Canada

Telephone: (604) 591-1128
Fax: (604) 591-2252
Toll Free Canada & U.S.: 1-800-663-7845

Website: www.acrsystems.com
E-mail: [email protected]

Ó 2007

, 

ACR Systems Inc.

Summary of Contents for PowerWatch

Page 1: ...2007 ACR Systems Inc Reference Guide IMPORTANT PowerWatch...

Page 2: ...e publisher and the author make no claim to these trademarks For more information regarding trademarks see the Trademark Notices section of this manual ACR Systems Inc assumes no responsibility for er...

Page 3: ...PowerWatch is a Registered Trademark of ACR Systems Inc TRADEMARK NOTICES...

Page 4: ...t Menu 20 View Menu 21 Quick Summary 21 Exporting Files 22 Graph Control Dialog Box 22 Single Impulse Graph 23 Event Distribution Graph 24 Message Log 25 Communicate Menu 25 Modem 26 Options Menu 26 G...

Page 5: ...ents 53 Loss of Synchronization Event 55 Line Frequency Variations 55 Viewing Events 55 Viewing Events as a Bar Graph Quick Summary 57 Viewing a Single Impulse as a Graph 59 Viewing Events as an Event...

Page 6: ...Section VI Troubleshooting 72 73 1 Lite Link Interface Cable 75 2 Printers 76 3 Voltage Disturbance Recorder 77 4 Technical Support Index 78 PowerWatch III 2007 ACR Systems Inc...

Page 7: ...refers to PowerWatch conventions and procedures To get the most from your logger please take time to familiarize yourself with the PowerWatch software and its Reference Guide For important information...

Page 8: ...arch and development expertise to accept challenges others prefer to avoid As a result ACR remains on the leading edge of technological advancements with simple cost efficient and state of the art tec...

Page 9: ...ACR Systems Inc 2 2007 ACR Systems Inc 2007 ACR Systems Inc...

Page 10: ...the World Wide Web Visit the ACR Web Page by clicking here or using your installed links in the ACR default file folder From here it s easy to search products learn what s new order a catalog or even...

Page 11: ...hole or in part is strictly prohibited ACR POWERWATCH is a registered trademark of ACR Systems Inc Microsoft MS DOS Excel Windows and Windows 95 98 and NT are registered trademarks of Microsoft Corpor...

Page 12: ...retain 4 000 events The existence of recorded events can be indicated by the VDR s flashing light Communication between a PC and the VDR is carried via the Lite Link interface cable By using this opti...

Page 13: ...e by as much as 50 The VDR is designed for INDOOR USE It should not be exposed to direct sunlight To extend battery life keep the VDR plugged into a standard convenience outlet even when not in use WA...

Page 14: ...ontinuous half cycle integrated Alarm Type Optical red LED Size 85mm x 68mm x 35mm 3 35 in x 2 65 in x 1 35 in Weight 120g 4 oz Case Material Noryl Operating Limits Battery 3 6V Lithium Battery Life 1...

Page 15: ...Range 3 to 150Vrms Accuracy 2Vrms Resolution 1Vrms sags less than 70V for 1 sec will be reported as V sags less than 140V for 1 sec will be reported as V Impulse Measurement Model number PWV 001 PWV...

Page 16: ...d of an outage condition In low power mode the resolution becomes 8 seconds Surge and Sag and frequency events have 1 2 cycle resolution up to approximately 10 minutes after which the resolution becom...

Page 17: ...ing the defective data logger to the ACR facility and ACR shall bear all costs of delivering the repaired or replacement data logger back to you Replacement data loggers shall be covered by this warra...

Page 18: ...ystems Inc whether the liability arises out of breach of contract tort or statutory liability This warranty sets out your sole remedies in connection with or arising out of your purchase of a data log...

Page 19: ...are prepared to accept these terms and conditions please indicate this by clicking the I accept button provided below You will not be able to complete the installation or use the ACR software supplied...

Page 20: ...sible for any problem with the Software or damage caused by the Software if the problem or damage is due to a a modification of the Software made or required by any person other than ACR or its agents...

Page 21: ...e to use this information only for the purposes set out in this Agreement If you wish to gain access to any personally identifiable information you have provided to ACR or to make any changes to that...

Page 22: ...red events and display the stored information Each package contains One 3 5 PowerWatch software diskette One LIC 101 Lite Link interface cable One 9 to 25 pin adapter This reference guide Installing P...

Page 23: ...uses the PC s internal clock for time and date reference With Windows running set the time from the Control Panel in Program Manager Windows 95 98 and NT users open the Control Panel from the Taskbar...

Page 24: ...PowerWatch 17 2007 ACR Systems Inc SECTION 4 Menu Options ACR PowerWatch Main Menu Overview File Menu Edit Menu View Menu Communicate Menu Options Menu Window Menu Help Menu 2007 ACR Systems Inc...

Page 25: ...tions below that is a toolbar and at the bottom of the window is a status bar The Menu Bar consists of the following items File Edit View Communicate Options WIndow Help The ToolBar buttons provide ac...

Page 26: ...is menu item opens a previously saved site file Save This menu item saves the active window If the window has a filename associated with it it will be saved under that name If a name is required then...

Page 27: ...addition PowerWatch has the following additional functions Font change the font of the current text PhoneBook calls up the modem window to allow changes to the list of phone numbers Graph calls up th...

Page 28: ...isplays the number of events and the time period they occurred in If more detailed analysis is needed it may be better to export the file to a spreadsheet or database for further manipulation A Quick...

Page 29: ...g box has a number of edit features that enable you to change the way a graph appears These features include naming and placing titles using 3D effects and saving a graph in different formats Open thi...

Page 30: ...arity direction and position in degrees of the event The graphical representation is not intended to show the actual wave form nor does it show the duration of the impulse Important To graph an impuls...

Page 31: ...mation can be interpreted using the CBEMA Curve found in Appendix B Power Quality Issues in the PowerWatch Reference Guide Since the impulses have a duration that is unknown they are represented as ha...

Page 32: ...is being used by the mouse and COM 2 is unused then only COM 2 will appear on the Communicate menu Clicking on an unchecked port will cause PowerWatch to try to open that port it will also close the c...

Page 33: ...tion to adjust the calibration settings of the logger 2007 ACR Systems Inc 4 1 5 1 Graph Setup Viewing Options Graph Setup Viewing Options The Graph Setup dialog box gives you a number of viewing opti...

Page 34: ...splayed in the list box mmm dd hh nn Displays Nov 24 15 36 mm dd yy Date format 11 24 95 hh nn ss Time format 15 36 28 ddddd Displays 11 24 95 c Windows default format 2007 ACR Systems Inc 4 1 5 2 Too...

Page 35: ...text box This tag contains help on using the button or text box 2007 ACR Systems Inc 4 1 5 4 Calibration Utility Calibration Utility Use this function to adjust the calibration settings of the logger...

Page 36: ...er in the calibration window to indicate progress Click the No button to cancel the calibration process No changes are made to the PowerWatch logger Click the CANCEL button at anytime to stop the cali...

Page 37: ...ld windows Selecting a name will set focus to the respective window 2007 ACR Systems Inc 4 1 7 Help Menu Help Menu This menu contains several help items About Displays the About window which contains...

Page 38: ...e main purpose of the About window is to display version and copyright information In addition it shows current memory available The Last Modified date indicates the date and time this particular prog...

Page 39: ...ACR Systems Inc SECTION 5 PowerWatch Operating Overview Overview The PowerWatch software program enables the set up of a PowerWatch Voltage Disturbance Recorder to detect measure and record variations...

Page 40: ...gs Viewing Logger Information Sending the Setup to the VDR Retrieving events from a VDR Saving Events See also Setting up a PowerWatch VDR 2007 ACR Systems Inc 5 1 1 Connecting the Lite Link Interface...

Page 41: ...nfo Loggers group window Windows 95 98 NT users click Start on the Taskbar and choose Programs ACR Info Loggers and then PowerWatch The main PowerWatch window will open 2007 ACR Systems Inc 5 1 2 1 CO...

Page 42: ...e Lite Link wand and the red scanning button on the ToolBar will start to flash When the wand is flashing it is ready to communicate with a VDR If the wand doesn t flash please refer to the Troublesho...

Page 43: ...to Ground and Frequency Within these are Events impulses surges sags outages and line frequency variations To change any threshold setting double click the setting and then type in the new value See a...

Page 44: ...Default Settings button If you are concerned that some of your electronic equipment may have particular power quality requirements we suggest that you call the equipment manufacturer for that informa...

Page 45: ...nd can be programmed to either stop recording events when it is full or continue recording over the oldest events in its memory Choose either Stop Recording When Full or Overwrite Oldest Events When F...

Page 46: ...ith PowerWatch leave the wand in the optical port while the VDR is plugged into an outlet to see in real time Line voltage readings the voltage between the hot and neutral lines Ground voltage reading...

Page 47: ...d into the optical port of the VDR 2 If you have changed threshold settings or you are leaving the settings the way they are click Send Setup Clear Logger button If you are changing the VDR s settings...

Page 48: ...from the Communicate menu or on the ToolBar click the red scan button so that it flashes 2 Place the wand into the VDR s optical port The Site Report window will open at the Status tab 3 To download...

Page 49: ...options Save the file with the existing name this means that you will overwrite the previous file of the same name along with all its data To do this click OK and then click Yes to replace the previou...

Page 50: ...ant 3 Double click the selected file or click it and then OK to open the Site Report window The Site report window will open at the Status tab On the Status tab notice that the items that cannot be ch...

Page 51: ...ays all the VDR s settings and events It is a tabbed window displaying Threshold Settings on the Status Tab and events that have occurred on the Events Tab A Site Report window is used to show data fr...

Page 52: ...aphs File Name is the name of the saved site file Buttons Default Setup sets the PowerWatch to the default settings specified in the PWV INI file Save as Default Setup saves the current settings to th...

Page 53: ...eBox Surge Threshold between Neutral and Ground NGImpBox Impulse Threshold between Neutral and Ground RealFreq Line frequency right now RealVolt Line voltage right now RealGnd Ground voltage right now...

Page 54: ...ne Frequency Variations Viewing Events Viewing Events as a Bar Graph Quick Summary Viewing a Single Impulse as a Graph Viewing Events as an Event Distribution Graph Changing Graph Styles Printing Even...

Page 55: ...ll be reported to have the same time of 12 00 00 The next eight impulses would be reported as having the same time of 12 00 08 Also if identical information was downloaded twice from a VDR the two sit...

Page 56: ...Extreme Column The Extreme column displays the maximum value measured during the event End Time Duration Degree Column This column displays the duration of an event or the time that the event ended or...

Page 57: ...he impulse threshold of less than one cycle duration as an impulse PowerWatch can detect both positive and negative impulses down to one microsecond in duration on both the H N and N G lines If the vo...

Page 58: ...a sag event will be recorded If it drops below 70V the event will be recorded by PowerWatch as an outage See also Events Frequency events Impulse events Surge events Outage events Loss of Synchronizat...

Page 59: ...powered operational mode This delay will prevent contact bounce being reported as an event when PowerWatch is plugged into a standard electrical outlet Since PowerWatch s eight second clock is not syn...

Page 60: ...gh frequency event will be recorded The factory default nominal frequency is 60Hz for 110V models and 50Hz for 220V models However PowerWatch can be user configured to record at 50Hz and 60Hz for eith...

Page 61: ...red voltage waveform This Loss of Synchronization will be recorded as an event until such time as the zero crossing distortion ends or the reported voltage drops below 70V a detected outage In this si...

Page 62: ...ps below the minimum threshold a low frequency event will be recorded if it exceeds the maximum threshold a high frequency event will be recorded 2007 ACR Systems Inc 5 2 2 Viewing Events Viewing Even...

Page 63: ...the time period they occurred in Choosing Viewing Options The Graph Setup dialog box gives you a number of viewing options 1 To open this dialog box choose Show Graph Setup from the Options menu so t...

Page 64: ...ck OK to close the dialog box and to open the Quick Summary If more detailed analysis is needed it may be better to export the file to a spreadsheet or database for further manipulation A Quick Summar...

Page 65: ...graph an impulse you must choose an event that contains only one impulse it is not possible to graph an event consisting of multiple impulses 1 With the Site Report window open at the Events tab doub...

Page 66: ...erence Guide With the Site Report window open at the Events tab choose Event Distribution Graph from the View menu or click the Event Distribution button on the Toolbar Since the impulses have a durat...

Page 67: ...Control dialog box contains a number of edit features that enable you to change the way a graph is displayed These features include naming and placing titles using 3D effects and saving a graph in di...

Page 68: ...h 1 With a Quick Summary an Impulse Graph or an Event Distribution Graph open choose Print from the File menu or click the print button on the ToolBar 2 Click Setup from the Print dialog box 3 If a lo...

Page 69: ...PowerWatch Operating Overview 62 2007 ACR Systems Inc 2007 ACR Systems Inc...

Page 70: ...nt needed Modem equipment needed 1 A telephone line to the remote site Communication is limited to one VDR per phone line you cannot communicate with multiple VDRs at a remote site over one phone line...

Page 71: ...p string and or DIP switch settings Setting up modem communication can sometimes be problematic we have explained the operation as simply as possible in three main steps NOTE Configure the remote stat...

Page 72: ...ngs for the configuring operation If your remote station modem has no DIP switches you can skip this step 1 Set the DIP switches to the computer station settings If you have a US Robotics modem set th...

Page 73: ...are the default settings for US Robotics Sportster 14 400 modems The setup string for a remote US Robotics modem is AT FE0Q1S0 1 C0 D0 H0 K0 M0 W Choose this string if you have a US Robotics modem If...

Page 74: ...gs to the remote settings Set the DIP switches to the remote settings If you have a US Robotics modem set the DIP switches to the settings in the table below REMOTE MODEM DIP SWITCH SETTINGS US ROBOTI...

Page 75: ...P 3 Enable Result codes DOWN 4 Echo local commands UP 5 Disable Auto answer DOWN 6 Use Normal CD operation UP 7 Load user defaults UP 8 Recognize AT commands DOWN If you have a make of modem other tha...

Page 76: ...US Robotics modem If you have another model of modem check the modem s manual to see if you need to enter a different setup string If the modem understood the setup string the message Initialized mod...

Page 77: ...n Before you install the remote modem at the remote station you want to be sure that you are able to communicate with it To save yourself time and trouble we suggest that you set up your computer stat...

Page 78: ...neBook either No COM Port must be selected or the active COM port must be connected to a modem When you have entered the remote site name and phone number save them by choosing Save from the File menu...

Page 79: ...Troubleshooting 72 2007 ACR Systems Inc SECTION 6 Troubleshooting Overview Lite Link Interface Cable Printers Voltage Disturbance Recorder Technical Support 2007 ACR Systems Inc...

Page 80: ...puter and restart if before you run the PowerWatch program Verify that your serial port settings are correct In Windows 3 1 use the Microsoft Diagnostics program MSD EXE to find out the number of inst...

Page 81: ...ith PowerWatch software Exit the communications program and re start PowerWatch If Lite Link does not flash when running PowerWatch re install PowerWatch software Check your mouse driver Certain older...

Page 82: ...orrectly Windows uses its own printer drivers Set up is done through the Windows Control Panel If you need help follow the instructions in the Windows 3 1 Guide under Printers Setup in Windows 95 clic...

Page 83: ...e time format is either 24 hour or AM PM not both Two PowerWatchs have different impulse readings on the same circuit Locally generated impulses can carry relatively little power One VDR can absorb so...

Page 84: ...eriencing problems with your PowerWatch system please contact ACR Systems Inc Unit 210 12960 84th Ave Surrey B C V3W 1K7 Canada Telephone 604 591 1128 Fax 604 591 2252 Toll Free Canada U S 1 800 663 7...

Page 85: ...Data Available 38 Frequency Events 52 G Graph Setup Viewing Options 26 Graph Styles Control Dialog Box 60 H Hardware Warranty 10 Help Menu 30 I Impulse Events 50 Impulse Graph 22 L Line Frequency Eve...

Page 86: ...Troubleshooting 72 Lite Link Interface Cable 73 Printers 75 Voltage Disturbance Recorder 76 V View Menu 20 Viewing a Single Impulse as a Graph 57 Viewing Events as a Bar Graph 55 Viewing Events as an...

Page 87: ......

Page 88: ...mbia Canada V3W 1K7 Telephone 604 591 1128 North American Toll Free 1 800 663 7845 General Enquiries Email enquiry acrsystems com Fax 604 591 2252 www acrsystems com Sales Department Email sales acrsy...

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