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What you need in order to obtain warranty service:
1) A copy of the bill of sale from the purchase of your
AcomData product;
2) A
Returned Merchandise Authorization
(RMA) number
that is assigned to your product by your TSS. An RMA
can only be generated if the product has been registered
online at www.acomdata.com. If your AcomData product
is not registered at the time you need service, you must
register the product online or your Technical Support
Specialist can register it for you. Your TSS will then walk
you through the process to ensure you receive prompt
service.
Do not send a product in for service without first contacting
AcomData Technical Support and following the instructions
from your TSS. AcomData will not accept returned products
that have not been assigned an RMA number.
How to Purchase Accessories
You can purchase accessories by contacting Customer
Service at [email protected].
In your e-mail, please include:
• your name;
• phone number;
• mailing address;
• model number or description of item (e.g. 6-pin to 4-pin
FireWire cable);
• quantity per item.
A Customer Service agent will contact you to complete the
transaction.
down time and purchaser’s time.
This warranty extends only to you, the original purchaser. It is not transfer-
able to any one who subsequently purchases the Product from you. Proof of
purchase in the form of a bill of sale (which is evidence that the Product is
within the warranty period) must be presented to obtain warranty service.
When sending an AcomData Product in for service you must take the
Product, or deliver the Product (freight prepaid) to AcomData, in either its
original packaging or in a package that provides the Product with a degree
of protection equivalent to that of the original packaging. AcomData is not
responsible for any damage to, or loss of, any programs, data, or other infor-
mation stored on any media or any part of any product serviced hereunder.
Be sure to remove all features, parts, options, alterations, and attachments
not under warranty prior to returning the Product to AcomData. AcomData
is not liable for any loss or damage to these items.
Except to the extend prohibited by applicable law, any implied warranty of
merchantability or fitness for a particular purpose on this product is limited in
duration of this warranty.
Some states do not allow the exclusion or limitation of incidental or con-
sequential damages, or allow limitations on how long on implied warranty
lasts, so the above limitation or exclusions may not apply to you. This war-
ranty gives you specific rights; you may have other rights which vary from
state to state.
Obtaining Service
for Your AcomData Product
If you experience a problem with your Acomdata
product, please contact Technical Support at
[email protected], or call (909) 348-0680.
A knowledgeable AcomData Technical Support Specialist
(TSS) will be able to help you solve most problems. If the
problem cannot be resolved by Tech Support, your TSS will
assist you in arranging for service. Please read the One Year
Limited Warranty for terms and conditions.
