57
Familiar Malfunctions Analysis and Elimination
6.
1.
Cannot Turn on the TS5X Terminal
Reasons Analysis:
If the TS5X cannot be turned on after connecting with the power supply, the possible reason may be there
are some problems on the power supply.
Solutions:
（
1
）
Firstly please check if the power adapter is electrified.
（
2
）
Please check if the terminal connects with the power adapter well, and then repress the power
button.
（
3
）
Bad work situation (high temp. or work too long time) may cause the terminal to turn off
automatically. Please wait for a moment before turning it on again to improve the work situation.
（
4
）
If this problem is caused by abrupt power off or illegal turning off, please pull out the power adapter
from the terminal, and then press power button several times, then insert the power adapter into the
terminal and turn on the terminal.
（
5
）
If the indicator light of power adapter is off or twinkling when connecting with the power, please
pull out it immediately, and check if its indicator light is normal; if it is normal, please don’t connect
with the power again; please contact our service center immediately.
（
6
）
If the TS5X you choose has the reset button (refer to Chapter 1.8 for the location of reset button),
please try to press it to reset the device.
2.
TS5X Terminal Auto-Restart (Or Turn Off)
Reasons Analysis:
The occasion of TS5X auto turn off or restart occurs very often in working status (or just after startup).
Solutions:
（
1
）
Please check if the power is well connected;
（
2
）
Please check if AC 220V is steady;
（
3
）
If this problem is caused by abrupt power off or illegal turning off, please wait for a while to
restart the terminal;
（
4
）
If it is caused by hardware addition or replacement, please return or remove the hardware.
3.
The TS5X cannot Surf the Internet (or Low Efficiency)
Reasons Analysis:
The TS5X could not get access to the webpage.
Solutions:
（
1
）
Please check if the external network cable is well connected;
（
2
）
Startup the TS5X, then install the network cable. Check if the green light in the connector of
network cable is on and the orange light is twinkling or not. If not, please recheck the network cable is
well connected;
（
3
）
Cursor in Touch Screen Flops at the Same Place or Touch Inexactly.
Reasons Analysis and Solutions:
（
1
）
Please check if the touch screen is dirty or stuck with foreign matters. In that case, please get rid of
the foreign matters and make the screen clean;
（
2
）
Please check if the shell is transfigured. In that case, the machine needs to be returned to the factory.
4.
The Screen Displays Unclearly Or With Water Wave
Reasons Analysis and Solutions:
Summary of Contents for TS5EX-A
Page 1: ...TS5X TOUCH SCALE OPERATION MANUAL...
Page 2: ......
Page 4: ......
Page 70: ...DTS501GRV0 M...
