Acer W3-810 User Manual Download Page 51 | Manualshive

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Troubleshooting

This chapter shows you how to deal with common system problems.

Read it before calling a technician if a problem occurs. Solutions to more
serious problems require opening up the computer. Do not attempt to
open the computer yourself; contact your dealer or authorized service
center for assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers onscreen
error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see
"Error messages" below. If the problem cannot be resolved, contact your
dealer. See

"

Requesting service" on page 42.

Error messages

If you receive an error message, note the message and take the corrective
action. The following table lists the error messages in alphabetical order
together with the recommended course of action.

Error messages

Corrective action

CMOS battery bad

Contact your dealer or an authorized service
center.

CMOS checksum
error

Contact your dealer or an authorized service
center.

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Summary of Contents for W3-810

Page 1: ... 1 Iconia W3 User s Manual ...

Page 2: ... with AcerCloud pre installed AcerCloud is a personal cloud service that allows you to access your files over the Internet and make sure your most important files are always up to date With your personal cloud all your connected devices PC tablet phone can access files on your main Cloud PC For more information please visit the AcerCloud website www acer com acercloud ...

Page 3: ...haracteristics 34 Charging the battery 34 Optimizing battery life 36 Checking the battery level 36 Battery low warning 36 Securing your computer 38 Using passwords 38 Entering passwords 39 Frequently asked questions 40 Requesting service 42 Tips and hints for using Windows 8 44 Three concepts you might want to keep in mind 44 How do I access the charms 44 How do I get to Start 44 How do I jump bet...

Page 4: ...nd applications backup 56 Recovering your system 59 Reinstalling drivers and applications 60 Returning to an earlier system snapshot 62 Returning your system to its factory condition 63 Recovering from Windows 64 Recovering your system 68 BIOS utility 69 Boot sequence 69 Setting passwords 69 Regulations and safety notices 70 ...

Page 5: ... sure to unplug the power cord from the electrical outlet Disconnecting the power source Observe the following guidelines when connecting and disconnecting power to the power supply unit Install the power supply unit before connecting the power cord to the AC power outlet Unplug the power cord before removing the power supply unit from the computer If the system has multiple sources of power disco...

Page 6: ... a safety feature Using a power outlet that is not properly grounded may result in electric shock and or injury Note The grounding pin also provides good protection from unexpected noise produced by other nearby electrical devices that may interfere with the performance of this product The system can be powered using a wide range of voltages 100 to 120 or 220 to 240 V AC The power cord included wi...

Page 7: ...rough cabinet slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Never spill liquid of any kind onto or into the product To avoid damage of internal components and to prevent battery leakage do not place the product on a vibrating surface Never use it under sporting exercising or any vibrating environment which will probably cause unex...

Page 8: ...ore or leave your product in or near a heat source in a high temperature location in strong direct sunlight in a microwave oven or in a pressurized container and do not expose it to temperatures over 60 C 140 F Failure to follow these guidelines may cause the battery to leak acid become hot explode or ignite and cause injury and or damage Do not pierce open or disassemble the battery If the batter...

Page 9: ... of used batteries RADIO FREQUENCY INTERFERENCE Warning For safety reasons turn off all wireless or radio transmitting devices when using your laptop under the following conditions These devices may include but are not limited to wireless LAN WLAN Bluetooth and or 3G Remember to follow any special regulations in force in any area and always switch off your device when its use is prohibited or when...

Page 10: ...aker to avoid potential interference with the pacemaker These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research Persons with pacemakers should do the following Always keep the device more than 15 3 centimeters 6 inches from the pacemaker Not carry the device near your pacemaker when the device is switched on If you suspect interfere...

Page 11: ...ive atmosphere and obey all signs and instructions Potentially explosive atmospheres include areas where you would normally be advised to turn off your vehicle engine Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death Switch off the device at refueling points such as near gas pumps at service stations Observe restrictions on the use of radio equipment in...

Page 12: ...ysical injury Incorrect computer usage may lead to carpal tunnel syndrome tendonitis tenosynovitis or other musculoskeletal disorders The following symptoms may appear in the hands wrists arms shoulders neck or back Numbness or a burning or tingling sensation Aching soreness or tenderness Pain swelling or throbbing Stiffness or tightness Coldness or weakness If you have these symptoms or any other...

Page 13: ...lays could stress your eyes The following sections provide suggestions on how to reduce eyestrain Eyes Rest your eyes frequently Give your eyes regular breaks by looking away from the monitor and focusing on a distant point Blink frequently to keep your eyes from drying out Display Keep your display clean Keep your head at a higher level than the top edge of the display so your eyes point downward...

Page 14: ...productive Take short breaks regularly and often Perform some stretching exercises Breathe fresh air as often as possible Exercise regularly and maintain a healthy body Warning We do not recommend using the computer on a couch or bed If this is unavoidable work for only short periods take breaks regularly and do some stretching exercises Note For more information please refer to Regulations and sa...

Page 15: ...r computer can help you to be more productive please refer to the User s Manual This guide contains detailed information on such subjects as system utilities data recovery expansion options and troubleshooting In addition it contains general regulations and safety notices for your notebook It is available from Desktop double click the Help icon and click User s Manual in the menu that opens Basic ...

Page 16: ... your computer Your computer will serve you well if you take care of it Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the computer to magnetic fields Do not expose the computer to rain or moisture Do not spill water or any liquid on the computer D...

Page 17: ...of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord Also the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating Cleaning and servicing When cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol...

Page 18: ...ith the touchscreen Tablet PC The following images will show you views of your tablet computer Top view 3 2 1 No Item Description 1 Volume key Press to increase volume 2 Volume key Press to decrease volume 3 MicroSD card slot Insert a microSD card into this slot LED Indicators LED color State Description Blue Steady The computer is fully charged and plugged in Amber Steady The computer is charging...

Page 19: ...view Front view 2 1 3 4 No Item Description 1 Light sensor Detects ambient light and automatically adjusts screen brightness Not available on all models 2 Camera indicator light Lights up when camera is active Not available on all models ...

Page 20: ...specific orientation are running These include games and other full screen apps When making video calls you should always hold the tablet in landscape orientation 3 Integrated webcam 2 megapixel camera for video communication 4 Windows key Press once to open the Start menu No Item Description ...

Page 21: ...r Acer tablet PC tour 21 Back view No Item Description 1 Camera 2 megapixel camera for taking high resolution images 2 Camera indicator light Lights up when camera is active Not available on all models 1 2 ...

Page 22: ...on Press to turn the tablet on press again to place the tablet in Sleep mode Press and hold to turn the tablet off 2 Micro USB connector Connects to USB devices A Micro USB to USB adapter is needed to connect to USB devices When using a USB port it is recommended to plug in the power adapter ...

Page 23: ... Supports high definition digital video connections 4 Speakers Delivers stereo audio output 5 DC in Connects to an AC adapter 6 Headset speaker jack Connects to audio devices e g speakers headphones or a headset with microphone No Item Description ...

Page 24: ...ct USB peripherals without taking up system resources The Micro USB port provides a compact port that is fully compatible with USB 2 0 devices Note A Micro USB to USB adapter is needed to connect to USB devices that use a full sized connector Note A Micro USB to USB adapter is only included with certain models ...

Page 25: ...dio video source such as a set top box DVD player and A V receiver and a compatible digital audio and or video monitor such as a digital television DTV over a single cable Use the HDMI Micro port on your computer to connect with high end audio and video equipment Single cable implementation allows tidy setup and fast connection Note A HDMI Micro to HDMI adapter is only included with certain models...

Page 26: ...keyboard USING THE VIRTUAL KEYBOARD Microsoft Windows provides a convenient virtual keyboard for entering data There are several ways to display the keyboard Tap inside any text field to display the Windows virtual keyboard ...

Page 27: ...Using the virtual keyboard 27 From Desktop tap the Keyboard icon in the system tray to display the keyboard Tap the x in the keyboard s top right corner to close the keyboard ...

Page 28: ...er documentation Wireless networks A wireless LAN or WLAN is a wireless local area network which may link two or more computers without using wires Setting up a wireless network is easy and allows you to share files peripheral devices and an Internet connection What are benefits of a wireless network Mobility Wireless LAN systems allow you and other users of your home network to share access to fi...

Page 29: ...ccess points routers are two way transceivers that broadcast data into the surrounding environment Access points act as a mediator between wired and wireless network Most routers have a built in DSL modem that will allow you access to a high speed DSL internet connection The ISP Internet Service Provider you have chosen normally supplies a modem router with the subscription to their services Read ...

Page 30: ...cluding When the tablet is attached to the cradle With an HDMI cable is plugged in When programs designed for a specific orientation are running Note You are advised to keep your tablet in landscape orientation with the webcam above the screen while you are making a video call Please rotate your display to the landscape orientation and use the lock switch to set the orientation before starting a v...

Page 31: ... is detected for a period of time the computer stops some or all of these devices in order to conserve energy Saving power Disable Fast startup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce your computer s power requirements and environmental impact ...

Page 32: ...an instruction to start over a network Wake on LAN 1 Open the Desktop 2 Click Power Options in the Notification area 3 Select More Power Options 4 Select Choose what the power buttons do 5 To access Shutdown Settings select Change settings that are currently unavailable ...

Page 33: ...Power management 33 6 Scroll down and disable Turn on fast startup 7 Select Save changes ...

Page 34: ...er charge time Charging the battery Plug the AC adapter into the computer and connect to a mains power outlet You can continue to operate your computer on AC power while your battery is charging However charging the battery with the computer turned off results in a significantly faster charge time Note You are advised to charge the battery before retiring for the day Charging the battery overnight...

Page 35: ... used for a long time Warning Do not expose battery packs to temperatures below 0 C 32 F or above 45 C 113 F Extreme temperatures may adversely affect the battery pack By following the battery conditioning process you condition your battery to accept the maximum possible charge Failure to follow this procedure will prevent you from obtaining the maximum battery charge and will also shorten the eff...

Page 36: ...ble reserving battery for mobile use Remove accessories that are not being used e g a USB disk drive as they can continue to draw power Store your PC in a cool dry place The recommended temperature is 10 C 50 F to 30 C 86 F Higher temperatures cause the battery to self discharge faster Excessive recharging decreases the battery life Look after your AC adapter and battery Checking the battery level...

Page 37: ...recommended course of action depends on your situation Situation Recommended Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the main power supply 2 Save all necessary files 3 Resume work Turn off the computer if you want to recharge the battery rapidly The AC adapter or a power outlet is unavailable 1 Save all necessary files 2 Cl...

Page 38: ...u must enter this password to gain access to the BIOS utility See BIOS utility on page 49 User Password secures your computer against unauthorized use Combine the use of this password with password checkpoints on boot up and resume from Hibernation if available for maximum security Password on Boot secures your computer against unauthorized use Combine the use of this password with password checkp...

Page 39: ...ge appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer If you enter the password incorrectly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three t...

Page 40: ... may be low and unable to power the computer Connect the AC adapter to recharge the battery pack Make sure that the AC adapter is properly plugged into the computer and to the power outlet If it is lit check the following Do you have a USB storage device USB disk or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The comput...

Page 41: ...ed In Windows look at the volume control speaker icon on the taskbar If it is crossed out click the icon and deselect the Mute all option The volume level may be too low In Windows look at the volume control icon on the taskbar You can also use the volume control buttons to adjust the volume If headphones earphones or external speakers are connected to the line out port on the computer the interna...

Page 42: ...worldwide network of service centers are there to give you a helping hand An ITW passport comes with your computer This passport contains all you need to know about the ITW program A list of available authorized service centers is in this handy booklet Read this passport thoroughly Always have your ITW passport on hand especially when you travel to receive the benefits from our support centers Pla...

Page 43: ...support we can reduce the amount of time a call takes and help solve your problems efficiently If there are error messages or beeps reported by your computer write them down as they appear on the screen or the number and sequence in the case of beeps You are required to provide the following information Name Address Telephone number Machine and model type Serial number Date of purchase ...

Page 44: ...The Start button is no longer available you can launch apps from the Start screen 2 Tiles Live tiles are similar to thumbnails of the apps 3 Charms Charms allow you to perform useful functions such as sharing content turning off your PC or changing settings How do I access the charms Swipe the right hand edge of the screen inwards How do I get to Start Press the Windows key or swipe the right hand...

Page 45: ... 8 is designed to work well with touch input Windows Store apps will automatically use the whole screen and don t require closing in the traditional way Windows Store apps will be displayed on Start using live tiles What are live tiles Live tiles are similar to thumbnails of the app that will be updated with new content whenever you re connected to the Internet So for example you can view weather ...

Page 46: ... to select it then drag it to the place on Start that you want it to appear Other tiles will be moved to accommodate the tile in its new location Can I make tiles bigger or smaller Tap and drag the tile downwards and release it Select Smaller or Larger from the menu that appears at the bottom of the screen How do I personalize the Lock screen You can personalize the lock screen with a different im...

Page 47: ... way that I m used to give me my desktop back From Start tap the Desktop tile to see a traditional desktop You can pin apps you frequently use to the taskbar to easily open them If you click an app that is not a Windows Store app Windows will automatically open the app using Desktop Where are my apps Swipe the right hand edge of the screen inwards and tap Search type the name of the app you would ...

Page 48: ...n Desktop If you re in All apps and you want to make an app appear on the taskbar in Desktop tap and drag the app downwards and release it Select Pin to taskbar from the menu that appears at the bottom of the screen How do I install apps You can download Windows Store apps from Store You will need to have a Microsoft ID to purchase and download apps from Store I can t find apps like Notepad and Pa...

Page 49: ...es life easier because you can sync data across different machines you sign in to using a Microsoft ID How do I get one If you ve already installed Windows 8 and didn t sign in with a Microsoft account or you don t have a Microsoft account and want to get one swipe the right hand edge of the screen inwards and tap Settings Change PC settings Users Switch to a Microsoft account and follow the onscr...

Page 50: ... hand edge of the screen inwards and tap Settings Change PC settings Windows Updates Tap Check for updates now Where can I get more information For more information please visit the following pages Windows 8 tutorials www acer com windows8 tutorial Support FAQs www acer com support ...

Page 51: ...ror message reports to help you solve problems If the system reports an error message or an error symptom occurs see Error messages below If the problem cannot be resolved contact your dealer See Requesting service on page 42 Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together wit...

Page 52: ...reboot Hard disk 0 error Contact your dealer or an authorized service center Hard disk 0 extended type error Contact your dealer or an authorized service center I O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center M...

Page 53: ...installed Windows operating system Important We recommend that you create a Recovery Backup and Drivers and Applications Backup and as soon as possible In certain situations a full recovery will require a USB recovery backup Creating a recovery backup To reinstall from a USB storage drive you must first create a recovery backup The recovery backup includes the entire original contents of your comp...

Page 54: ...54 Recovery 1 From Start type Recovery and then click Acer Recovery Management in the list of apps 2 Click Create Factory Default Backup The Recovery Drive window opens ...

Page 55: ...ity before continuing The recovery backup requires at least 16 GB of storage 4 You will be shown the backup progress on the screen 5 Follow the process until it completes 6 After creating the recovery backup you can choose to delete the recovery information on your computer If you delete this information you can only use the USB recovery backup to restore your computer if you lose or erase the USB...

Page 56: ...ke sure you keep the backup in a safe place that you will remember Creating a drivers and applications backup To create a Drivers and Applications Backup that contains the factory loaded software and drivers needed by your computer you may use either a USB storage drive or if your computer features a DVD recorder one or more blank recordable DVDs ...

Page 57: ... From Start type Recovery and then click Acer Recovery Management in the list of apps 2 Click Create Drivers and Applications Backup Plug in the USB drive or insert a blank DVD into the optical drive then click Next ...

Page 58: ...ake sure your USB drive has enough capacity before continuing If using DVDs it will also show the number of blank recordable discs you will need to complete the recovery discs Make sure that you have the required number of identical blank discs ...

Page 59: ...h backup such as Drivers and Applications Backup Make sure you keep the backup in a safe place that you will remember Recovering your system To recover your system 1 Perform minor fixes If only one or two items of software or hardware have stopped working correctly the problem may be solved by reinstalling the software or the device drivers To reinstall software and drivers that were pre installed...

Page 60: ... your system to factory condition see Returning your system to its factory condition on page 63 Reinstalling drivers and applications As a troubleshooting step you may need to reinstall the applications and device drivers that came pre installed on your computer from the factory You can reinstall using either your hard drive or the backup you have created Other applications If you need to reinstal...

Page 61: ...f you are reinstalling using Windows and the recovery information stored on your computer From Start type Recovery and then click Acer Recovery Management in the list of apps Click Reinstall Drivers or Applications ...

Page 62: ...crosoft System Restore periodically takes a snapshot of your system settings and saves them as restore points In most cases of hard to resolve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers Note For more information about usi...

Page 63: ...Your system is restored using the restore point you specified This process may take several minutes and may restart your computer Returning your system to its factory condition If your computer experiences problems that are not recoverable by other methods you may need to reinstall everything to return your system to its factory condition You can recover from either your hard drive or the recovery...

Page 64: ... then reinstalls Windows and all software and drivers that were pre installed on your system If you can access important files on your hard drive back them up now See Restore Factory Settings with Acer Recovery Management on page 65 Customized Restore will attempt to retain your files user data but will reinstall all software and drivers Software installed since you purchased your PC will be remov...

Page 65: ...th Acer Recovery Management 1 Click Restore Factory Settings Caution Restore Factory Settings will erase all files on your hard drive 2 The Reset your PC window opens Images for reference only 3 Click Next then choose how to erase your files ...

Page 66: ...erased so no files can be viewed after the recovery Cleaning the drive takes much longer up to 5 hours but is much more secure as old files are completely removed 4 Click Reset 5 The recovery process begins by restarting your computer then continues by copying files to your hard drive 6 After the recovery has finished you can start using your computer by repeating the first start process ...

Page 67: ...gement 1 Click Customized Restore Retain User Data 2 The Refresh your PC window opens 3 Click Next then Refresh 4 The recovery process begins by restarting your computer then continues by copying files to your hard drive This process takes about 30 minutes ...

Page 68: ...PC settings General Under Advanced startup tap Restart now The Choose an option screen displays Tap Turn off your PC 2 Connect the ODD to your computer 3 Enter the computer s BIOS press and hold the Volume Up key before pressing the power button release both buttons after pressing the power button 4 Select the Boot option in the left pane 5 Under Boot priority order move EFI DVD CDROM to the numbe...

Page 69: ...roblems you may need to run it To activate the BIOS utility turn your computer off then press and hold the volume down key before pressing the power button Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed at the top of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security...

Page 70: ... television reception which can be determined by turning the device off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the device and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or...

Page 71: ...precision manufacturing techniques Nevertheless some pixels may occasionally misfire or appear as black or red dots This has no effect on the recorded image and does not constitute a malfunction RADIO DEVICE REGULATORY NOTICES Note Below regulatory information is for models with wireless LAN and or Bluetooth only To prevent radio interference to the licensed service this device is intended to be o...

Page 72: ...een 2446 5 MHz and 2483 5 MHz Note Channels 10 through 13 inclusive operate in the band 2446 6 MHz to 2483 5 MHz There are few possibilities for outdoor use On private property or on the private property of public persons use is subject to a preliminary authorization procedure by the Ministry of Defense with maximum authorized power of 100 mW in the 2446 5 2483 5 MHz band Use outdoors on public pr...

Page 73: ...www art telecom fr Note Your WLAN Card transmits less than 100 mW but more than 10 mW 01 Ain Orientales 02 Aisne 03 Allier 05 Hautes Alpes 08 Ardennes 09 Ariege 11 Aude 12 Aveyron 16 Charente 24 Dordogne 25 Doubs 26 Drome 32 Gers 36 Indre 37 Indre et Loire 41 Loir et Cher 45 Loret 50 Manche 55 Meuse 58 Nievre 59 Nord 60 Oise 61 Orne 63 Puy Du Dome 64 Pyrenees Atlantique 66 Pyrenees 67 Bas Rhin 68 ...

Page 74: ...general population consult Safety Code 6 obtainable from Health Canada s website at www hc sc gc ca rpb Country Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg ISO 3166 2 letter code AT BE CY CZ DK EE FI FR DE GR HU IE IT LV LT LU Country Malta Netherlands Poland Portugal Slovakia Slovenia Spain Sweden United Kin...

Page 75: ...placé loin des fenêtres afin de fournir un écran de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence Caution When using IEEE 802 11a wireless LAN this product is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range Industry Canada requires this product to be used indoors for the frequency range...

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