Acer Veriton N2110G Service Manual Download

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Revision History

Please refer to the table below for the updates made on this service guide.

Date

Version

Chapter

Updates

07-31-2012

First Draft

07-31-2012

V1.00

Summary of Contents for Veriton N2110G

Page 1: ...Veriton N2110G ThinClient Computer Service Guide SG V1 00 PRINTED IN TAIWAN ...

Page 2: ...ii Revision History Please refer to the table below for the updates made on this service guide Date Version Chapter Updates 07 31 2012 First Draft 07 31 2012 V1 00 ...

Page 3: ...ublication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated ...

Page 4: ...hould the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Other brand and product names are trademarks and or registered trademarks of th...

Page 5: ...ditional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 6: ...h cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SE...

Page 7: ...eatsink Assembly 16 Removing the Speaker Module 17 Removing the WLAN Module 18 Removing the SSD Module 20 Removing the Mainboard 21 Removing the Memory Modules 23 Removing the WLAN Antenna 24 Reassembly Procedures 26 Reinstalling the WLAN Antenna 26 Reinstalling the Memory Modules 28 Reinstalling the Mainboard 29 Reinstalling the SSD Module 31 Reinstalling the WLAN Module 32 Reinstalling the Speak...

Page 8: ...ep Codes 46 Undetermined Problems 46 Clearing CMOS 47 BIOS Recovery 48 Creating the BIOS Crisis Recovery Disk 48 Performing a BIOS Recovery 48 System Architecture 49 Block Diagram 49 Mainboard Layout top 50 Mainboard Layout bottom 51 Jumper Setting 52 Field Replaceable Unit FRU List 53 Exploded Diagram 54 Veriton N2110G FRU List 55 Technical Specifications 59 Processor 59 System Board Major Chips ...

Page 9: ... G T56N Dual core 1 65GHz Chipset AMD Hudson A55E FCH Graphics controller Integrated in the AMD Hudson A55E Chipset Memory Two DIMM slots supporting 240 pin unbuffered DDR3 SDRAM modules Data rate supported 800 1066 1333 MT s Maximum memory 4 GB using two 2 GB modules Connectivity Wired LAN BCM57781B0KMLG QFN 10 100 1000 WLAN option 802 11 a b g n wireless network adapter Media Storage One SATA 3 ...

Page 10: ...port USB ports 2 USB2 0 2 USB3 0 Ethernet jack RJ45 Headphone line out jack Microphone line in jack DC in jack LED display and buttons Power LED LAN LED Aspect Description Chassis dimension W D H 40 mm W x 213 mm D x 259 mm H System weight 1 407 Kg Mainboard form factor microATX µATX Mainboard dimensions W H 175mm 205mm 6 Layers Aspect Description Operating temperature 0 to 35 C 32 to 95 F Operati...

Page 11: ...tem Tour The pictures and tables in this section illustrate the physical outlook of the computer Front View No Component 1 Power button indicator 2 LAN LED indicator 3 4 USB 2 0 ports 5 Headphone line out jack 6 Microphone line in jack ...

Page 12: ...4 Veriton N2110G Service Guide Rear Panel No Component 1 USB 3 0 ports 2 LAN connector 3 4 HDMI ports 5 USB 2 0 ports 6 Headphone line out jack 7 DC in jack 8 Microphone line in jack ...

Page 13: ...S Ask a qualified technician for assistance CMOS setup loads the configuration values in a battery backed non volatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off Before you run the CMOS Setup Utility make sure that you have saved all open files The system reboots immediately after you close the Setup...

Page 14: ...TE Availability of submenu screen is indicated by a Esc If you press this key On one of the primary menu screens the Exit menu displays On a submenu screen the previous screen displays When you are making selections from a pop up menu closes the pop up without making a selection F1 Display the General Help panel F7 Press to load user default values F8 Press to save user default values F9 Press to ...

Page 15: ... 15 characters System Manufacturer Displays the system manufacturer BIOS Version Displays the current system BIOS version Memory Information Total Memory Total size of system memory installed on the system System Date Set the date following the weekday month day year format System Time hh mm ss Set the system time following the hour minute second format ...

Page 16: ...the system up when the internal LAN device receives a Magic Packet in Power Off state Enabled Disabled EUP Function Enable Disable EUP Function Enabled Disabled AC Power Recovery Specifies behaviour on AC power recovery after AC power is disconnected and then plugged in On Always Off Resume on RTC Enable Disable RTC Function Note The RTC function will not work in S5 when EUP function is enabled En...

Page 17: ...2110G Service Guide 9 Boot Parameter Description Option Set Boot Priority 1st 2nd 3rd 4th 5th Boot Device Specifies the boot order from the available devices EFI Hard Disk CD DVD Removable Device Network Device ...

Page 18: ...rd parameter Change Administrator Password or Change User Password menu then press Enter 2 Type the original password then press Enter 3 Type a new password then press Enter 4 Retype the password to verify the first entry then press Enter again 5 Press F10 6 Select Yes to save the new password and close the Setup Utility Removing a system password 1 Use the up down arrow keys to select password pa...

Page 19: ... Exit Parameter Description Save Changes and Reset Reset the system after saving the changes of setup menu Discard Changes and Reset Reset without saving Load Optimized Defaults Restore Load Defaults values for all the setup options ...

Page 20: ...12 Veriton N2110G Service Guide ...

Page 21: ...ws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Pre disassembly Procedure Before proceeding with the disassembly procedure perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplu...

Page 22: ...vice Guide Disassembly Procedures Removing the Computer Stand 1 Place the computer on its side in a flat surface 2 Remove the screw securing the computer stand to the chassis 3 Pull the computer stand away from the chassis ...

Page 23: ...iton N2110G Service Guide 15 Removing the Side Panel 1 Remove the four screws securing the side panel to the chassis 2 Gently pry the sides of the panel away from the chassis 1 then detach the side panel 2 ...

Page 24: ... Assembly WARNING The heatsink becomes very hot when the system is on NEVER touch the heatsink with any metal or with your bare hands 1 Loosen the six screws that secure the heatsink assembly to the mainboard 2 Lift the heatsink assembly off the mainboard ...

Page 25: ...2110G Service Guide 17 Removing the Speaker Module 1 Disconnect the speaker cable from the mainboard 2 Remove the two screws securing the speaker module to the chassis 3 Lift the speaker module from the chassis ...

Page 26: ...N Module 1 Disconnect the antenna cables from the WLAN card NOTE For reference during machine reassembly note which cable color corresponds to the main white and auxiliary black connectors 2 Remove the screw securing the WLAN module to the mainboard ...

Page 27: ...e Guide 19 3 Detach the WLAN module from the mainboard Note A circuit board 10 cm2 has been highlighted with the yellow rectangle as above image shows Please follow local regulations for disposal of detached circuit boards ...

Page 28: ...the two screws securing the SSD module to the mainboard 2 Detach the SSD module from the mainboard Note A circuit board 10 cm2 has been highlighted with the yellow rectangle as above image shows Please follow local regulations for disposal of detached circuit boards ...

Page 29: ...Veriton N2110G Service Guide 21 Removing the Mainboard 1 Detach the rear IO bracket from the chassis 2 Remove the four screws that secure the mainboard to the chassis ...

Page 30: ...d with the yellow rectangle as above image shows Please follow local regulations for disposal of detached circuit boards Note The RTC battery has been highlighted with the yellow circle as above image shows Please follow local regulations for disposal of used batteries Caution Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instructions ...

Page 31: ... the holding clips on both sides of the DIMM slot to release the DIMM 1 then gently pull the DIMM upward to remove it from the chassis 2 3 Repeat Step 2 to remove the remaining memory module Note A circuit board 10 cm2 has been highlighted with the yellow rectangle as above image shows Please follow local regulations for disposal of detached circuit boards ...

Page 32: ...e Removing the WLAN Antenna 1 Detach the black antenna cable from the latches that secures it to the chassis 2 Gently lift the antenna clip with black cable from its socket 3 Remove the antenna clip with black cable from the chassis ...

Page 33: ...Veriton N2110G Service Guide 25 4 Gently lift the antenna clip with white cable from its socket 5 Remove the antenna clip with white cable from the chassis ...

Page 34: ...26 Veriton N2110G Service Guide Reassembly Procedures Reinstalling the WLAN Antenna 1 Insert the antenna clip with white cable into the chassis 2 Place the antenna clip with white cable into its socket ...

Page 35: ...ice Guide 27 1 Insert the antenna clip with black cable into the chassis 2 Place the antenna clip with black cable into its socket 3 Secure the black antenna cable to the chassis by inserting it into the latches as shown ...

Page 36: ...t the memory module into the DIMM slot 1 then press it down until it latch into place 2 2 Repeat Step 1 to install the other memory module IMPORTANT When installing DIMM modules populate the DIMM slots according to the table below Size DIMM1 XMM1 DIMM2 XMM2 2G 2G 4G 2G 2G ...

Page 37: ...Veriton N2110G Service Guide 29 Reinstalling the Mainboard 1 Slide the RTC battery into its socket in the mainboard until it latches into place 2 Slide the mainboard into the chassis ...

Page 38: ...0 Veriton N2110G Service Guide 3 Secure the mainboard to the chassis using four screws 4 Align the latches of the rear IO bracket with the chassis 1 then gently push until the bracket latch into place 2 ...

Page 39: ...Veriton N2110G Service Guide 31 Reinstalling the SSD Module 1 Insert the SSD module into the mainboard 2 Secure the SSD module to the mainboard using two screws ...

Page 40: ...h the WLAN module from the mainboard 2 Secure the WLAN module to the mainboard using one screw 3 Connect the antenna cables to the WLAN card NOTE For reference during machine reassembly note which cable color corresponds to the main white and auxiliary black connectors ...

Page 41: ...on N2110G Service Guide 33 Reinstalling the Speaker Module 1 Place the speaker module into the chassis 2 Secure the speaker module to the chassis using two screws 3 Connect the speaker cable to the mainboard ...

Page 42: ... Assembly WARNING The heatsink becomes very hot when the system is on NEVER touch the heatsink with any metal or with your bare hands 1 Place the heatsink assembly into the mainboard 2 Tighten the six screws that secure the heatsink assembly to the mainboard ...

Page 43: ...iton N2110G Service Guide 35 Reinstalling the Side Panel 1 Place the side panel into the chassis then press on all sides until it latches into place 2 Secure the side panel to the chassis using four screws ...

Page 44: ...36 Veriton N2110G Service Guide Removing the Computer Stand 1 Push the computer stand into the chassis 2 Secure the computer stand to the chassis using one screw ...

Page 45: ...products prototype cards or modified options can give false errors and invalid system responses Power System Check If the system can be powered on skip this section Proceed to the System Internal Inspection procedure on the next page If the system will not power on do the following Check if the power cable is properly connected to the AC power jack and a functional AC power source Check if the vol...

Page 46: ...oblems that occur during the pre boot process Viewing BIOS Checkpoints Viewing all checkpoints generated by the BIOS requires a checkpoint card also referred to as a POST card or POST diagnostic card These are ISA or PCI add in cards that show the value of I O port 80h on a LED display Checkpoints may appear on the bottom right corner of the screen during POST This display method is limited since ...

Page 47: ...pre memory initialization CPU module specific 0x15 Pre memory North Bridge initialization is started 0x16 Pre Memory North Bridge initialization North Bridge module specific 0x17 Pre Memory North Bridge initialization North Bridge module specific 0x18 Pre Memory North Bridge initialization North Bridge module specific 0x19 Pre memory South Bridge initialization is started 0x1A Pre memory South Bri...

Page 48: ...th Bridge initialization South Bridge module specific 0x3E Post Memory South Bridge initialization South Bridge module specific 0x3F 0x4E OEM post memory initialization codes 0x4F DXE IPL is started Checkpoint Description 0xE0 S3 Resume is started S3 Resume PPI is called by the DXE IPL 0xE1 S3 Boot Script execution 0xE2 Video repost 0xE3 OS S3 wake vector call 0xE4 0xE7 Reserved for future AMI pro...

Page 49: ...ific 0x74 South Bridge DXE Initialization South Bridge module specific 0x75 South Bridge DXE Initialization South Bridge module specific 0x76 South Bridge DXE Initialization South Bridge module specific 0x77 South Bridge DXE Initialization South Bridge module specific 0x78 ACPI module initialization 0x79 CSM initialization 0x7A 0x7F Reserved for future AMI DXE codes 0x80 0x8F OEM DXE initializatio...

Page 50: ...tings 0xB8 0xBF Reserved for future AMI codes 0xC0 0xCF OEM BDS initialization codes Checkpoint Description 0x00 Divide error 0x01 CPU Debug exception 0x02 Non Maskable hardware Interrupt occurred 0x03 INT 3 breakpoint 0x04 Overflow INT 0 instruction 0x05 Bound Range Exceeded 0x06 Invalid Opcode undefined opCode 0x07 Device Not Available No Math Co Processor 0x08 Double Fault Any instruction to th...

Page 51: ...king up from the S2 sleep state 0x30 System is waking up from the S3 sleep state 0x40 System is waking up from the S4 sleep state 0xAC System has transitioned into ACPI mode Interrupt controller is in PIC mode 0xAA System has transitioned into ACPI mode Interrupt controller is in APIC mode Checkpoint Description 0x5 OEM SEC initialization before microcode loading 0xA OEM SEC initialization after m...

Page 52: ...C Error Codes PEI Error Codes IMPORTANT If your system fails after you make changes in the Setup menus reboot the computer enter Setup again and load Setup defaults to correct the error Checkpoint Description 0xC 0xD Reserved for future AMI SEC error codes 0xE Microcode not found 0xF Microcode not loaded Checkpoint Description 0x50 Memory initialization error Invalid memory type or incompatible me...

Page 53: ...xFB 0xFF Reserved for future AMI error codes Checkpoint Description 0xD0 CPU initialization error 0xD1 North Bridge initialization error 0xD2 South Bridge initialization error 0xD3 Some of the Architectural Protocols are not available 0xD4 PCI resource allocation error Out of Resources 0xD5 No Space for Legacy Option ROM 0xD6 No Console Output Devices are found 0xD7 No Console Input Devices are fo...

Page 54: ...ices one at a time until you find the failed FRU If the problem persists replace the mainboard Do not replace a non defective FRU No of Beeps Description 4 Some of the Architectural Protocols are not available 5 No Console Output Devices are found 5 No Console Input Devices are found 1 Invalid password 6 Flash update is failed 7 Reset protocol is not available No of Beeps Description 4 Some of the...

Page 55: ... the computer 4 Place the computer on a flat steady surface with side panel facing upward 5 Remove the side panel by following the procedures described on page 15 6 If necessary remove any other components or cables that prevent access to the CMOS1 jumper 7 Locate the CMOS1 jumper on the mainboard 8 Remove the jumper block and set it over the 2 3 pins for 20 to 30 seconds 9 Return the jumper block...

Page 56: ...e BIOS Crisis Recovery Disk 1 Set up a computer running the Windows XP or Windows Vista operating system and connect the BIOS recovery media 2 Copy the target BIOS ROM file to the BIOS recovery media and rename it as amiboot rom 3 Eject the BIOS recovery media from the computer Performing a BIOS Recovery 1 Shut down the system with failed BIOS 2 Put the BIOS ROM like P01 A0 to a bootable USB stora...

Page 57: ...e 49 This chapter shows the block diagram and board layout of the Veriton N2110G computer Block Diagram The core subsystems of the Veriton N2110G computer are depicted in the following block diagram System Architecture Chapter 5 ...

Page 58: ...ack 2 J9 LAN connector 13 SKT4 Front USB 2 0 port 3 J64 HDMI port 14 SKT5 Front USB 2 0 port 4 J65 HDMI port 15 CR15 LAN LED 5 J81 Rear USB 2 0 port 16 XBT1 RTC Battery slot 6 J77 Rear headphone jack 17 CR14 Power LED 7 J76 Rear microphone jack 18 SW1 Power button 8 J103 DC in jack 19 U19 SPI ROM 9 J105 WLAN slot 20 U16 SIO 10 P62 SSD slot 21 U4 Hudson E1 SB 11 J72 Front microphone jack 22 U1 T56N...

Page 59: ...Veriton N2110G Service Guide 51 Mainboard Layout bottom This section shows the major mainboard components bottom view No Label Description No Label Description 1 XMM2 DIMM Slot 2 2 XMM1 DIMM Slot 1 ...

Page 60: ...ed on the correct pins The following illustration shows the location of CMOS1 The following table shows the settings of the 3 pin Clear CMOS CMOS1 jumper Place the jumper cap on pins 1 and 2 to close or short the jumper Place the jumper cap on pins 2 and 3 to open or clear the jumper Jumper Type Description Setting default CMOS1 3 pin Clear CMOS 1 2 Normal default 2 3 Clear CMOS Before clearing th...

Page 61: ...onal web or channel For whatever reasons a part number is changed it will NOT be noted on the printed Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service NOTE Follow the local gover...

Page 62: ...sembly 60 3HH09 001 3 Screw M3 X 6L 86 00B75 240 4 Mainboard 81 3HH10 013G 5 Rear IO bracket assembly 60 3HH06 001 6 Auxiliary antenna 25 90ADA 001 7 Bottom cover assembly 60 3HH05 001 8 Computer stand base 60 3HH03 001 9 Screw M3 X L10 0 86 5A324 100 10 SSD module 56 02Z26 001 11 Speaker module 23 40A5R 001 12 Main antenna 25 90AD9 001 ...

Page 63: ...POWER CORD 110V UL USA 27 01518 0I1 DP TO VGA DONGLE CONNECTOR ICT LANTO DP TO VGA DONGLE LA00DP002 1N DP VFT11 001 DP TO DVI DONGLE CONNECTOR ICT LANTO DP TO DVI DONGLE LA00DP001 1N DP VFT11 002 CASE COVER BRACKET ASSEMBLY REAR IO BRACKET ASSY BRKT REAR IO TC6 33 VFTD1 001 BOTTOM COVER ASSY CVR BOTTOM TC6 60 VFTD1 001 TOP COVER ASSY CVR TOP TC6 60 VFTD1 002 STAND BASE ASSY STAND BASE TC6 60 VFTD1...

Page 64: ...2GB03 025 SODIMM 2GB DDRIII 1333MHZ SAMSUNG M471B5773DH0 CH9 LF 256 8 SODIMM 2G M471B5773DH0 CH9 DDR3 1333MHZ KN 2GB0B 030 SODIMM 2GB DDRIII 1333 HYNIX HMT325S6CFR8C H9 LF HF 256X8 38NM SODIMM 2G HMT325S6CFR8C H9 DDR3 1333MHZ KN 2GB0G 031 MISC THERMAL PAD T PAD SODIMM K1 8 20X55X1 5T PLYM EAPUS 47 VFTD1 001 EMI GASKET L35 W12H12 ANGUS19 COMBO EMI GASKET L35 W12H12 ANGUS19 COMBO 47 VFTD1 002 EMI GA...

Page 65: ...86 NBY01 003 SCREW SCRW M3 CAP D7 6L NI H801 86 U5P01 001 SCREW MACH M1 4 L8 NI SCRW MACH M1 4 L8 NI 86 VFTD1 001 SCREW BI M3 L10 0 BLACK ZN SCRW BI M3 L10 0 BLACK ZN 86 VFTD1 002 SPEAKER SPEAKER SPEAKER L04020A 176 2 TC6 23 VFTD1 001 Category Part Name Description Acer Part No ...

Page 66: ...58 Veriton N2110G Service Guide ...

Page 67: ...al Clock Speed GHz 1 65 Turbo Speed GHz N A Cache Size MB 1 Thermal Design Power W 18 Item Specification System Core Logic AMD Hudson A55E FCH Video Controller Integrated Radeon HD 6320 LAN Controller BCM57781B0KMLG QFN Audio Controller Realtek ALC 269Q VC2 GR Audio Codec USB Controller Integrated in the AMD Hudson A55E FCH Input Devices Controller Super I O IT8728F FX Technical Specifications App...

Page 68: ... type 204 pin DDR3 SO DIMM Supported brands Nanya Hynix Samsung Population rule You can install memory modules in any combination as long as they match the above specifications Item Specification BIOS Vendor American Megatrends Inc BIOS Version P01 A0 Item Specification Controller Integrated in the AMD Hudson A55E FCH Number of SSD slots 1 Interface SATA 3 0 Supported capacities 8 GB SANDISK SDSA5...

Page 69: ...oller BCM57781B0KMLG QFN Supports LAN Protocol 10 100 1000 Mbps LAN Connector Type RJ45 Item Specification SATA Controller Embedded SATA controller Connectors One SATA 3 0 interface Item Specification Audio Controller Realtek ALC 269Q VC2 GR Audio Codec Connectors Four audio jacks 2 in front and 2 at the back ...

Page 70: ...62 Veriton N2110G Service Guide ...

Page 71: ...7 CMOS RAM 5 connectivity options 1 connector LAN 4 PS 2 mouse 4 cover optical drive 3 D disassembly procedures HDD ODD bracket 18 32 memory 23 28 side panel 29 E environmental requirements 2 exploded view 54 external modules disassembly font bezel 15 35 F Field Replaceable Unit see FRU list 53 FRU list components list 55 exploded view 54 part number updates 53 H hardware exploded view 54 FRU list...

Page 72: ...ftware specifications operating system 1 system architecture 49 system dimensions 2 system disassembly 13 preinstallation instructions 13 requirements 13 system features SATA controller 1 system memory 60 system tour rear panel 4 system utilities 5 system views front view 3 system weight 2 T technical specifications 59 temperature operating 2 troubleshooting BIOS checkpoints 38 BIOS recovery 48 cl...

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