Acer TravelMate B311-32 Lifecycle Extension Manual Download Page 2

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Summary of Contents for TravelMate B311-32

Page 1: ...TravelMate B311 32 TraveMate Spin B311R 32 B311RN 32 LIFECYCLE EXTENSION GUIDE ...

Page 2: ...i Self Repair 1 1 Disassembly Procedures 1 3 Troubleshooting 1 46 FRU Field Replaceable Unit List 1 47 Software Update 1 56 Personal Data Removal 1 57 ...

Page 3: ...embly Procedures section then this component is either not present on the respective model or it is present but embedded on the motherboard and therefore not eligible for self repair NOTE NOTE Do not attempt to replace other components than those listed above NOTE NOTE For replacement parts always use only Acer certified components in order to safeguard quality optimum system performance stability...

Page 4: ...es if not performed by an Acer Service Center or authorized Service Partner are at own risk To update Drivers Run Windows Update in order to get the latest drivers from Acer Select the Start button Go to Settings Update Security Windows Update Available Drivers will automatically be listed on the screen Press Download to start the download of the respective driver Installation of the driver will s...

Page 5: ...yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer Take off any metal objects on your arms or fingers such as bracelets rings or watches and make sure your hands are completely dry Even if your unit is unplugged there may still be some remaining electric charge If a component does not...

Page 6: ...WEEE Annex VII Component 0 These components are classified as requiring selective treatment Battery Power board Touchpad module SSD module B311R 32 B311RN 32 WLAN module LTE module B311R 32 B311RN 32 USB board Mainboard LCD panel ...

Page 7: ...he following prior to starting any maintenance procedures 1 Place the system on a stable work surface 2 Remove the power adapter from the DC in jack A or from the USB C port B as shown in Figure 1 1 3 Remove all cables from system Figure 1 1 AC Adapter Outlet A B ...

Page 8: ...n Figure 1 2 5 Remove the SIM card B311R 32 B311RN 32 model only from the SIM tray D as shown in Figure 1 2 6 Remove the microSD card from the SD card slot E as shown in Figure 1 2 Figure 1 2 Stylus SIM Card and SD Card Removal NOTE NOTE Make sure the system is completely powered off C D E ...

Page 9: ...1 Remove thirteen 13 screws from the base cover Figure 1 3 Figure 1 3 Base Cover Removal 2 Carefully pry up the base cover starting from the left side and then continue releasing the latches on the bottom side Figure 1 4 Figure 1 4 Base Cover Removal ...

Page 10: ...1 8 Disassembly Procedures 3 Grasp and remove the base cover from the system Figure 1 5 Figure 1 5 Base Cover Removal ...

Page 11: ...ery pack A on the top assembly Figure 1 6 2 Detach the insulator mylar B and acetate tape C securing from the battery cable and connector Figure 1 6 Figure 1 6 Battery Pack Removal 3 Disconnect the battery cable D from the mainboard connector Figure 1 7 Figure 1 7 Battery Pack Removal A B C D ...

Page 12: ... release the battery pack from the guide pins E Then remove the battery pack from the top assembly Figure 1 8 Figure 1 8 Battery Pack Removal IMPORTANT Follow local regulations for battery disposal WEEE Annex VII Component Battery Pack E E ...

Page 13: ...ainboard connector Figure 1 9 Figure 1 9 Power Board Removal 2 Release the latch and disconnect the power board FFC from the board connector B Figure 1 10 3 Release the latch and disconnect the power board FFC from the mainboard connector C Figure 1 10 4 Detach the portion D of the power board FFC from the top assembly and remove Figure 1 10 A ...

Page 14: ... Figure 1 10 Power Board Removal 6 Release the left side of the power board from the guide pin C and slide to release the power board from the tab D Then remove the power board from the system Figure 1 11 Figure 1 11 Power Board Removal D B C WEEE Annex VII Component Power Board D C ...

Page 15: ...ssembly Figure 1 12 2 Release the latch and disconnect the touchpad FFC from the board connector B Figure 1 12 3 Release the latch and disconnect the touchpad FFC from the mainboard connector C Figure 1 12 4 Carefully detach the touchpad FFC from the top assembly and remove from the system Figure 1 12 Figure 1 12 Touchpad Module Removal A B C ...

Page 16: ... Using the screwdriver push the guide pins D firmly to release them from the top assembly Figure 1 14 7 Slide the touchpad module slightly to disengage it from the bottom latches E and then remove the touchpad module F from the top assembly Figure 1 14 Figure 1 14 Touchpad Module Removal F E E WEEE Annex VII Component Touchpad Module D D D ...

Page 17: ...1R 32 B311RN 32 0 Prerequisite Battery Removal 1 Remove one 1 screw from the SSD module Figure 1 15 Figure 1 15 SSD Module Removal 2 Disconnect the SSD module from the mainboard connector A Figure 1 16 Figure 1 16 SSD Module Removal A WEEE Annex VII Component SSD Module ...

Page 18: ... from the WLAN module connectors A Figure 1 17 2 Remove one 1 screw securing the WLAN module in place Figure 1 17 Figure 1 17 WLAN Module Removal 3 Disconnect the WLAN module from the mainboard connector B and remove from the system Figure 1 18 Figure 1 18 WLAN Module Removal A B WEEE Annex VII Component WLAN Module ...

Page 19: ...e Removal B311R 32 B311RN 32 0 Prerequisite Battery Removal 1 Disconnect the LTE antenna cables from the LTE module connectors A Figure 1 19 2 Remove one 1 screw securing the LTE module in place Figure 1 19 Figure 1 19 LTE Module Removal A ...

Page 20: ...1 18 Disassembly Procedures 3 Disconnect the LTE module from the USB board connector B and remove Figure 1 20 Figure 1 20 LTE Module Removal B WEEE Annex VII Component LTE Module ...

Page 21: ...inboard connector A and the USB board connector B Then remove the USB board FFC Figure 1 21 2 Remove one 1 screw securing the USB board in place Figure 1 21 Figure 1 21 USB Board Removal 3 Release the USB board from the screw sleeves C and remove from the top assembly Figure 1 22 Figure 1 22 USB Board Removal B A C C WEEE Annex VII Component USB Board ...

Page 22: ...isconnect the WLAN antenna cables from the WLAN module connectors A Figure 1 23 2 Disconnect the sensor board cable from the mainboard connector B Figure 1 23 3 Unroute the WLAN antenna cables and the sensor board cable from the guides on the top assembly Figure 1 23 Figure 1 23 LCD Module Removal A B ...

Page 23: ...bles from the LTE module connectors C and unroute from the guides on the top assembly Figure 1 24 Figure 1 24 LCD Module Removal 5 Disconnect the eDP cable from the mainboard connector D and unroute from the top assembly Figure 1 25 Figure 1 25 LCD Module Removal C D ...

Page 24: ... screws securing the LCD module in place Figure 1 26 Figure 1 26 LCD Module Removal 7 Place the device on a flat surface top assembly facing up Figure 1 27 8 Lift the top assembly until it is fully open Figure 1 27 Figure 1 27 LCD Module Removal ...

Page 25: ...Disassembly Procedures 1 23 9 Pull the top assembly away from the LCD module to the direction of the arrow as illustrated on Figure 1 28 Figure 1 28 LCD Module Removal ...

Page 26: ...moval B311 32 0 Prerequisite Battery Removal 1 Disconnect the WLAN antenna cables from the WLAN module connectors A Figure 1 29 2 Unroute the WLAN antenna cables from the guides on the top assembly Figure 1 29 Figure 1 29 LCD Module Removal A ...

Page 27: ...isconnect the eDP cable from the mainboard connector B and unroute from the top assembly Figure 1 30 Figure 1 30 LCD Module Removal 4 Remove four 4 screws securing the LCD module in place Figure 1 31 Figure 1 31 LCD Module Removal B ...

Page 28: ... top assembly facing up Figure 1 32 6 Lift the top assembly until it is fully open Figure 1 32 Figure 1 32 LCD Module Removal 7 Pull the top assembly away from the LCD module to the direction of the arrow as illustrated on Figure 1 33 Figure 1 33 LCD Module Removal ...

Page 29: ...and USB board connector B Figure 1 34 Figure 1 34 Keyboard Removal 2 Release the latch and disconnect the keyboard FPC from the mainboard connector C Figure 1 35 3 Release the latch and disconnect the hall sensor board FFC from the mainboard connector D Figure 1 35 4 Release the latch and disconnect the touchpad FFC from the mainboard connector E Figure 1 35 A B ...

Page 30: ...y Procedures 5 Remove two 2 screws securing the keyboard in place Figure 1 35 Figure 1 35 Keyboard Removal 6 Hold the keyboard FPC F on the side away from the keyboard Figure 1 36 Figure 1 36 Keyboard Removal C D E F ...

Page 31: ... side latches from the top assembly Figure 1 37 Figure 1 37 Keyboard Removal 9 Carefully lift the bottom of the keyboard to release it from the top assembly Figure 1 38 DO NOT remove yet 10 Unroute the keyboard FPC from the opening G on the keyboard compartment Then remove the keyboard H Figure 1 38 Figure 1 38 Keyboard Removal C G H ...

Page 32: ...t the USB board FFC closer to the rear camera connector from the mainboard connector D Figure 1 39 5 Release the latch and disconnect the USB board FFC lower connector from the USB board connector E Figure 1 39 6 Disconnect the rear camera cable from the mainboard connector F Figure 1 39 7 Release the latch and disconnect the keyboard FPC from the mainboard connector G Figure 1 39 8 Release the la...

Page 33: ...om the connectors on the mainboard to avoid damage during removal Figure 1 39 Mainboard Removal 12 Remove four 4 screws securing the mainboard in place Figure 1 40 13 Detach the RTC battery L from its slot on the top assembly Figure 1 40 Figure 1 40 Mainboard Removal D E J B C A G H K F I L ...

Page 34: ...hen remove the mainboard Figure 1 41 Figure 1 41 Mainboard Removal Figure 1 42 Mainboard IMPORTANT Circuit boards 10 cm have been highlighted with a yellow rectangle as shown in Figure 1 42 Remove the circuit board and follow local regulations for disposal WEEE Annex VII Component Mainboard M M M ...

Page 35: ... the keyboard FPC from the mainboard connector C Figure 1 43 4 Release the latch and disconnect the hall sensor FFC from the mainboard connector D Figure 1 43 5 Release the latch and disconnect the touchpad FFC from the mainboard connector E Figure 1 43 6 Release the latch and disconnect the eDP cable from the mainboard connector F Figure 1 43 7 Disconnect the speaker cable from the mainboard conn...

Page 36: ...re 1 44 9 Detach the RTC battery H from its slot on the top assembly Figure 1 44 Figure 1 44 Mainboard Removal 10 Release the mainboard from the guide pins I on the top assembly Then remove the mainboard Figure 1 45 Figure 1 45 Mainboard Removal H WEEE Annex VII Component Mainboard I I I ...

Page 37: ...bly Procedures 1 35 Figure 1 46 Mainboard IMPORTANT Circuit boards 10 cm have been highlighted with a yellow rectangle as shown in Figure 1 46 Remove the circuit board and follow local regulations for disposal ...

Page 38: ...bly Figure 1 47 3 Release the latches and disconnect the USB board FFC closer to the SSD module from the mainboard connector C and the USB board connector D Then remove the USB board FFC Figure 1 47 4 Release the latches and disconnect the other USB board FFC from the mainboard connector E and USB board connector F Then remove the USB board FFC Figure 1 47 5 Remove one 1 screw securing the USB boa...

Page 39: ...Disassembly Procedures 1 37 6 Release the USB board from the screw sleeves G and remove from the top assembly Figure 1 48 Figure 1 48 USB Board Removal G G WEEE Annex VII Component USB Board G ...

Page 40: ...al B311 32 0 Prerequisite LCD Module Removal B311 32 1 Pry the LCD bezel from the upper side to release the latches Figure 1 49 Figure 1 49 LCD Bezel Removal 2 Continue along the right side of the bezel Figure 1 50 Figure 1 50 LCD Bezel Removal ...

Page 41: ...ezel from the right side to release latches Figure 1 51 Figure 1 51 LCD Bezel Removal 4 Continue along the bottom side of the bezel until all the latches have been released and then remove the LCD bezel Figure 1 52 Figure 1 52 LCD Bezel Removal ...

Page 42: ... Module Removal B311R 32 B311RN 32 1 Starting from the upper edge pry the LCD cover to release latches Then continue to release the left and right side latches Figure 1 53 Figure 1 53 LCD Panel Removal 2 Continue to release the bottom latches Figure 1 54 Figure 1 54 LCD Panel Removal ...

Page 43: ...Disassembly Procedures 1 41 3 Release the eDP cable from the left hinge cap Then remove the LCD panel A Figure 1 55 Figure 1 55 LCD Panel Removal A WEEE Annex VII Component LCD Panel ...

Page 44: ...emove four 4 screws securing the LCD hinges in place Figure 1 56 Figure 1 56 LCD Panel Removal 2 Carefully flip the LCD panel so that the display panel is facing down on a flat surface and the eDP cable connection is exposed Figure 1 57 Figure 1 57 LCD Panel Removal WEEE Annex VII Component LCD Panel ...

Page 45: ...rocedures 1 43 3 Detach the mylar tape A securing the eDP cable to the LCD panel Figure 1 58 Figure 1 58 LCD Panel Removal 4 Disengage the clip on the eDP cable connector Figure 1 59 Figure 1 59 LCD Panel Removal A ...

Page 46: ...1 44 Disassembly Procedures 5 Disconnect the eDP cable from the panel connector B Figure 1 60 Figure 1 60 LCD Panel Removal B ...

Page 47: ...p Assembly Removal 0 Prerequisite Ensure that the Power Board Touchpad Module Stylus holder Camera Module rear USB Board Speaker LCD Module and Keyboard have been disassembled prior removing the top assembly Figure 1 61 Top Assembly ...

Page 48: ...ou still encounter problems after going through the corrective measures please contact your dealer or an authorized service center for assistance Table 1 1 Error Messages Error Messages Corrective Action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized service center Disk boot failure Insert a system bootable disk then pr...

Page 49: ...FRU Field Replaceable Unit List 1 47 FRU Field Replaceable Unit List Please contact your local service center to find out how to obtain the part or replace your device ...

Page 50: ...m Exploded Diagram B311 32 Table 1 2 System Exploded Diagram B311 32 No Description 1 Upper case 2 Keyboard 3 Touchpad 4 Conductive tape 5 Touchpad FFC 6 SSD 7 Mainboard 8 I O board 9 Hall sensor board 10 5M camera cable 4 5 8 9 11 12 13 14 18 20 19 21 10 6 2 3 7 2 15 16 17 1 ...

Page 51: ... for LTE SKU 13 I O board FFC for WIFI SKU 14 Speaker 15 Acetate tape for battery 16 Insulation mylar for battery cable 17 Battery 18 Stylus 19 Stylus charger cable 20 Stylus holder 21 Lower case Table 1 2 System Exploded Diagram B311 32 Continued No Description ...

Page 52: ...1 3 System Exploded Diagram B311R 32 B311RN 32 No Description 1 Keyboard 2 Upper case for WIFI SKU Upper case for LTE SKU 3 Touchpad 4 Mainboard 5 I O board 6 Hall sensor board 7 SSD 8 Heatsink 9 Hall sensor FFC 10 Dummy stylus 11 I O board FFC 12 Touchpad FFC 1 3 5 6 7 11 13 14 15 16 12 2 4 8 9 10 ...

Page 53: ...FRU Field Replaceable Unit List 1 51 13 Speaker 14 WLAN 15 Battery 16 Lower case Table 1 3 System Exploded Diagram B311R 32 B311RN 32 Continued No Description ...

Page 54: ... Figure 1 64 LCD Assembly Exploded Diagram B311 32 Table 1 4 LCD Assembly Exploded Diagram No Description 1 LCD cover 2 WIFI antennas 3 Left hinge Right hinge 4 G sensor board FFC 5 LED board 6 Camera 7 Microphone rubber 1 6 7 3 9 2 4 5 8 ...

Page 55: ...FRU Field Replaceable Unit List 1 53 8 LCD panel 9 LCD bezel Table 1 4 LCD Assembly Exploded Diagram No Description ...

Page 56: ...1 65 LCD Assembly Exploded Diagram B311R 32 B311RN 32 Table 1 5 LCD Assembly Exploded Diagram No Description 1 LCD panel 2 Left hinge Right hinge 3 Camera 4 Microphone rubber 5 LED board 6 G sensor board 7 G sensor board FFC 1 7 8 3 5 6 4 10 2 9 ...

Page 57: ...FRU Field Replaceable Unit List 1 55 8 WLAN Antennas 9 LCD cable 10 LCD cover Table 1 5 LCD Assembly Exploded Diagram No Description ...

Page 58: ...1 56 Software Update Software Update Updating your software 0 Please visit http go acer com id 17883 ...

Page 59: ...ion 2 Restart your PC to get to the sign in screen then press and hold down the Shift key while you select the Power icon Restart in the lower right corner of the screen After your computer restarts select Troubleshoot Reset this PC Option 3 Select Start then press and hold down the Shift key while you select the Power icon Restart to restart your computer into Recovery Mode After your computer re...

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