Notebook Training Manual for Acer TravelMate 4002LCi
Department of Education and Training
Version 1.0
2005
Page 27 of 35
3. If your notebook must be collected you will be advised of the courier pickup
details. Make a photocopy of the
Repair Shipping
form (
Appendix E
on page 35)
and fill out the details as provided by the Customer Service Centre. Attach this to
the outside of the box in which the notebook is packed and keep it ready for
courier pickup. Please ensure your notebook is ready for collection on the date
agreed.
4. If the unit is to be sent to Highpoint for a repair, make sure that you have a
backup of all your data. Highpoint DOES NOT guarantee that the data on your
hard disk will be intact after repairs.
Make sure that the unit is packed properly and attach a list of contents to it (for
example, AC Adaptor, extra battery, etc.).
Make sure it is ready for the courier to pick up at the agreed time.
Contact the Customer Service Centre to check the status of your repairs.
Notebook Recovery Process
IMPORTANT
:
Your new Ac er TravelMate 4002 notebook computer comes pre loaded with all
the software listed on page 7 of this manual. In the event you need to recover
your software to its original state please contact the Department’s Customer
Service Centre on
9264 5555
(metropolitan) or
1800 012 828
(country).
Customer Service Centre
If you require assistance, please contact the Department’s Customer Service Centre on:
Metropolitan:
9264 5555
Country:
1800 012 828
Please retain the original box and packaging. This will be required if you need
to transport your notebook to and from the Highpoint Repair Centre.
