Notebook Training Manual for Acer TravelMate 4002LCi
Department of Education and Training
Version 1.0
2005
Page 25 of 35
Service, support and warranty information
Warranty Period - 36 month Limited Warranty for DET
This 36 month limited warranty commences from the date the notebook is shipped to you
and covers:
§
Cost of labour and replacement parts for 36 months including CD ROM, LCD
screen and battery pack.
§
Cost of freight to pick up and deliver the notebook for repairs to and from the
authorised Acer Notebook Repair centres.
§
On-site repair in the metropolitan area.
Warranty service is provided by Acer Authorised (Notebook) Repair Centres (subject to
the conditions set out below). The warranty only extends to hardware parts purchased
from Acer.
Warranty conditions for Acer hardware
Acer warrants that the product you have purchased is free from manufacturing defects in
materials and workmanship when dispatched from our warehouse. The warranty period
commences from the date the notebook is shipped to you. Due to the unique nature of
the battery component of notebooks, warranty replacement of a battery shall not be
required unless the duration of its battery life is less than 80% of the life specified in the
notebook documentation.
M e t r o p o l i t a n – O n - S i t e W a r r a n t y
If your notebook is located within the metropolitan area it shall normally be serviced by a
technician on site at your school within 24 hours of the support call being lodged by the
Department’s Customer Service Centre, taking into account school business hours. In the
event that a replacement component needs to be sourced from interstate, on site
attendance may be extended a further 24 hours.
An appointment must be made in consultation with the user or a nominated
representative to ensure that an authorised person is available at the school site to
provide access to the faulty notebook. Generally this will be during school business hours
unless by special arrangement.
If your notebook cannot be repaired on site then the technician shall collect the unit and
transport it to the repair centre to effect repairs. Your notebook will be repaired and
returned to you within 48 hours of collection. Weekends and public holidays are not
included in the calculation above.
C o u n t r y - R e t u r n t o B a s e s e r v i c e
If your notebook requires Return to Base Service (RTB), it shall be collected from your
school within twenty four hours of the support call being lodged by the Department’s
Customer Service Centre, taking into account school business hours. Collections and
returns should be made in consultation with you or a nominated representative to ensure
than an authorised person is available at the school site to provide or receive the
notebook.
Your notebook will be repaired and returned to you within 72 hours of collection.
