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Appendix C

111

This section describes online technical support services available to help you
repair your Acer Systems

If you are a distributor, dealer, ASP or TPM, please refer your technical
queries to your local Acer branch office. Acer Branch Offices and Regional
Business Units may access our website. However some information sources
will require a user i.d. and password. These can be obtained directly from
Acer CSD Taiwan.

Acer's Website offers you convenient and valuable support resources
whenever you need them.

In the Technical Information section you can download information on all of
Acer's Notebook, Desktop and Server models including;

•

Service guides for all models

•

User's manuals

•

Training materials

•

Main manuals

•

Bios updates

•

Software utilities

•

Schematics

•

Spare parts lists

•

Chips

•

TABs (Technical Advisory Bulletin)

The service repair section provides you with downloadable information on:

•

Troubleshooting guides

•

Tooling box information

•

Repair instructions for specific models

•

Basic repair guidelines

•

Debug cards for Acer's latest models

For these purposes, we have included an Acrobat File to facilitate the
problem-free downloading of our technical material.

Online Support Information

A p p e n d i x C

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Summary of Contents for TravelMate 310

Page 1: ...uide CSD Web csd acer com tw PART No 49 42B02 001 PRINT IN TAIWAN DOC No SG281 9807A Service Guide files and updates are available on Acer Intranet and CSD database on Lotus Notes More detail information please refer to Service CD kit ...

Page 2: ...rpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Further Acer Incorporated reserves the ri...

Page 3: ...ery 35 Disassembling the I O door 36 Disassembling the DIMM 37 Removing the LCD module 38 Disassembling the LCD Module 39 Disassembly of the LCD panel 39 Disassembling the Speaker 40 Disassembling the LED board 41 Disassembling the Inverter board 41 Diassembling the LCD 42 Disassembling the upper case 43 Disassembling the touchpad 44 Disassembling the lower case 45 Easy Disassembly of LCD Module 4...

Page 4: ...es 65 No Beep Symptoms 65 LCD Related Symptoms 66 Keyboard TouchPad Related Symptoms 66 Indicator Related Symptoms 66 Power Related Symptoms 66 PCMCIA Related Symptoms 67 Memory Related Symptoms 67 Speak Related Symptoms 67 Power Management Related Symptoms 67 Intermittent Problems 68 Undetermined Problems 68 Peripheral Device Related Symptoms 68 Diagnostic Program Diskette 70 Utility Program Disk...

Page 5: ...Box Test 92 Microsoft Windows Environment Test 92 Test Results 93 Microsoft Windows 95 OSR2 Environment Test 93 Limitations 97 Windows 95 98 Main System Test 99 Hardware Basic Function Test 99 System BIOS Compatibility Test 99 Operating System Test 102 Application Packages Test 102 PCMCIA Card 103 Peripheral Devices Test 105 Battery Performance Test 107 Battery Life Test 107 Battery Function Test ...

Page 6: ...VI Appendix C Online Support Information 111 Index 113 Table of Contents ...

Page 7: ...nal CD ROM drive optional High capacity enhanced IDE hard disk Lithium Ion battery pack Heuristic power management system with standby and hibernation power saving modes Multimedia 16 bit high fidelity stereo audio with 3 D sound Built in speaker Built in microphone Connectivity High speed fax data modem port Fast infrared wireless communication USB Universal Serial Bus port Human centric Design a...

Page 8: ...e 310 Service Guide Ergonomically centered touchpad pointing device Expansion CardBus PC card formerly PCMCIA slots two type II I or one type III with ZV Zoomed Video port support Upgradeable memory and hard disk ...

Page 9: ...nel default assignment Channel Default setting mode Remarks NMI System errors IRQ0 System timer Edge IRQ1 Keyboard Edge IRQ2 cascade Edge IRQ3 Infrared COM2 Edge Dynamically programmable IRQ4 Modem COM1 can be disable Edge Dynamically programmable IRQ5 Yamaha sound system audio level PnP ISA IRQ6 Floppy Edge IRQ7 Printer Edge Dynamically programmable IRQ8 Real time clock Edge IRQ9 PCI device level...

Page 10: ... 021 Interrupt controller 1 040 043 System timer 060 060 Keyboard 061 061 System speaker 064 064 Keyboard 070 071 Real time clock and NMI mask 080 08F DMA page register 0A0 0A1 Interrupt controller 2 0C0 0DF DMA controller 2 0F0 0FF Math coprocessor 108 10F Modem 120 13F USB HOST controller 160 167 IDE ESDI CD ROM 16E 16F IDE ESDI CD ROM 1F0 1F7 PCI IDE controller 220 22F Audio option 2F8 2FF IR s...

Page 11: ... MMX CPU package 256 512KB L2 cache CPU core voltage 1 8V 200 233 2 0V 266 300 CPU I O voltage 2 5V BIOS Item Specification BIOS vendor Phoenix BIOS Version V1 0 R00M2F BIOS ROM type ROM BIOS ROM size 256KB BIOS package 32 Pin TSOP Support protocol PCI 2 1 APM 1 2 DMI 2 00 1 E IDE ACPI 1 0 ESCD 1 03 ANSI ATA 3 0 PnP 1 1a Bootable CD ROM 1 0 ATAPI BIOS password control RTC battery System Memory Ite...

Page 12: ...B 16MB 64MB 64MB 80MB 0MB 16MB 128MB 128MB 144MB Second Level Cache Item Specification Cache controller MTXC 82439TX Tag RAM size 32K 8x1 Tag RAM voltage 3 3V SRAM type PBSRAM SRAM size 256K 512K SRAM configuration 64K 64 SRAM speed Cycle time 7ns SRAM voltage 3 3V 1st level cache control always enable 2st level cache control always enable Cache scheme control Fixed in Write back Video memory Item...

Page 13: ...5 60 Y 640x480x64K 60 75 85 60 Y 640x480x16M 60 75 85 60 Y 800x600x256 60 75 85 60 Y 800X600X64K 60 75 85 60 Y 1024x768x256 60 70 75 60 Y Parallel Port Item Specification Parallel port controller NS PC97338 Number of parallel ports 1 Location Rear side Connector type 25 pin D type Parallel port function control Enable Diable by BIOS Setup ECP support Yes set by BIOS setup Selectable ECP DMA channe...

Page 14: ...ly voltage 5V Transfer data rate 4 Mbps s Transfer distance SIR mode Min 2 0 Typ 2 6 1 2 Mbps Min 1 4 Typ 2 0 4 Mbps Min 1 1 Typ 1 5 Compatible standard IrDA Infrared Data Association 1 1 HP SIR and Sharp ASK Output Radiant Intensity Half Angle 15 Number of Irda ports 1 16550 UART support Yes FIR location Left side Selectable serial port by BIOS Setup 2F8h IRQ3 Disabled Audio Item Specification Au...

Page 15: ... CardBus support Yes Fax Modem Item Specification Chipset Lucent Fax modem data baud rate bps 56K Data modem data baud rate bps 56K Support modem protocol V 34 data modem V 17 fax modem voice audio mode and digital simultaneous voice and data DSVD operation over a dial up telephone line Modem connector type RJ11 Modem connector location Right side Keyboard Item Specification Keyboard controller M3...

Page 16: ...HDD Item Specification Vendor Model Name IBM DYKA 22160 IBM DYKA 23240 IBM DBCA 204860 Drive Format Capacity MB 2160 3240 4870 Bytes per sector 512 512 512 Logical heads 16 16 15 Logical sectors 63 63 63 Drive Format Logical cylinders 4200 6304 10068 Physical read write heads 2 2 3 Disks 3 4 2 Spindle speed RPM 4200 4200 4200 Performance Specifications Buffer size KB 512 512 460 Interface IDE IDE ...

Page 17: ...le Power Requirement Input Voltage V 5 Battery Item Specification Vendor model name Sony BTP 15A1 Battery Type Li ion Pack capacity mAH 1500 Cell voltage V 3 6 Number of battery cells 3 Package configuration 3S Package voltage V 10 8 Charger DC DC Converter Item Specification Vendor model name T62 092 C 00 Input voltage from adapter V 7 5V 22V Output current to DC DC converter A 2A Battery Low Vol...

Page 18: ...e protection 60 Input voltage Vdc 7 5 22V Output rating 5V 3 3V 12V 6V 3 3V SB 118V 210V Current w load A 0 2 5 0 3 2 0 0 1 2 0 0 1 0 01 0 0 42A Voltage ripple max mV 50 50 100 300 75 50 Voltage noise max mV 100 100 200 500 200 100 OVP Over Voltage Protection V 5 5V max 3 63V max 7 9 2 8V OCP Over Current Protection A 3 5V 3 7V 5 7V 4 5V 6 5A DC AC Inverter Item Specification Vendor model name Amb...

Page 19: ...tage for LCD display V 3 3 typ 3 0 3 6 typ Supply voltage for LCD backlight Vrms 540 typ 430 typ 452 max AC Adapter Item Specification Vendor model name Delta ADP 36 Rev AA3 Input Requirements nominal voltages Vrms 90 270 Frequency variation range Hz 47 63 Maximum input current A 90Vac full load 1 0A Inrush current The maximum inrush current will be less than 50A and 100A when the adapter is conne...

Page 20: ...utput can be shorted without damage Electrostatic discharge ESD kV 15 KV at air discharge Dielectric withstand voltage Primary to secondary 3000 Vac or 4242 Vdc 10mA for 1 second Leakage current 0 25 mA maximum 254 Vac 60Hz Regulatory Requirements Internal filter meets FCC class B requirements USA VDE 243 1991 class B requirements German CISPR 22 Class B requirements Scandinavia VCCI class II requ...

Page 21: ... system power saving flow Hot Keys Icon Function Description Power Lights when the computer is on Standby Lights when the computer enters Standby mode Media Activity Lights when the hard disk is active Battery Charge Lights when the battery is being charged Caps Lock Lights when Caps Lock is activated Num Lock Lights when Numeric Lock is activated Microphone Use for sound input ...

Page 22: ...4 Hibernation Puts the computer in Hibernation mode Save to Disk Press the power switch to resume Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 Speaker on off Turns the speaker on and off mutes the sound Fn F7 Speaker volume down Decreases the speaker s volume level Fn F8 Speaker volume u...

Page 23: ...o the end of the screen Fn Hom e Home Go to the beginning of the screen Fn D Screen blank Turns the display screen backlight off to save power Press any key to return Fn T Touchpad on off Turns the internal touchpad on and off Fn SL Num Lock When Num Lock is on the embedded keypad is in numeric mode Fn Ins Print Screen Prints the information currently displayed on screen Fn Del System Request Soft...

Page 24: ...18 TravelMate 310 Service Guide ...

Page 25: ...lash utility new versions BIOS to the diskette then boot from diskette driver 1 Plug in AC power to avoid battery no power during flash 2 Unit power on and press F8 system into safe mode command prompt only at Microsoft Windows 95 Startup Menu 3 Using the attached three files to flash rom 4 Typing phlash tan01a0 rom on dos prompt then enter 5 Waiting for a moment 6 The end Setup Utility C h a p t ...

Page 26: ...ain Advanced Security Power Saving and Exit To navigate the Setup Utility Press the cursor right left keys to move between the main menu items Press Esc while you are in any of the menu options to display the Exit menu Press the cursor up down keys to move between parameters Press the plus minus keys to change the value of a parameter Note You can change the value of a parameter if it is enclosed ...

Page 27: ... Format HH MM SS hour minute second System Date Sets the system date Format DD MM YYYY day month year Floppy Disk A Selects the floppy disk drive type Options 1 44 MB 3 or Disabled Hard Disk 0 Shows the hard disk size Press Enter to access the Hard Disk 0 submenu Boot Device Priority Press Enter to access the Boot Device Priority submenu System Memory Shows the size of main memory Video Memory Sho...

Page 28: ...following table describes the parameters in this screen Settings in boldface are the default and suggested parameter settings VGA BIOS Version Shows the version number of the VGA BIOS Format Vx Rx version and release numbers BIOS Version Shows the version number of the BIOS Format Vx Rx version and release numbers Parameter Description Type Sets the hard disk type Options Auto User or None Cylinde...

Page 29: ...IOS automatically sets the parameters in this screen to their optimal values Boot Device Priority Submenu The Boot Device Priority submenu allows you to set the boot sequence of the bootable devices in your computer Press Enter to access this submenu The computer boots up using the sequence specified in this submenu To set the boot device priority use the plus minus keys Maximum Capacity Shows the...

Page 30: ...ameter Description Serial Port Enables or disabled the serial port Options Enabled or Disabled Base I O Address Sets the I O address of the serial port Options 3F8 2F8 3E8 or 2E8 Interrupt Sets the interrupt request of the serial port Options IRQ3 IRQ4 IRQ10 or IRQ11 Parallel Port Enables or disables the parallel port Options Enabled or Disabled Operation mode Sets the operation mode of the parall...

Page 31: ...bles or disables the internal speakers You can override this by toggling Fn F6 during computer operation Options Enabled or Disabled Boot Display Device Sets the display on boot up When set to Auto the computer automatically determines the display device If an external display device e g monitor is connected it becomes the boot display otherwise the computer LCD is the boot display When set to Bot...

Page 32: ...d to continue operation Options Disabled or Enabled User Password is When set this password protects the computer and this Setup Utility from unauthorized entry When Password on boot and or Password check during Resume is enabled you need to enter this password to continue operation Before setting the user password you need to set the Supervisor Password Options Disabled or Enabled Set Supervisor ...

Page 33: ... press Enter After setting the password the computer automatically sets the chosen password parameter to Enabled 4 Press Esc to go to the Exit menu 5 Press Save Change Exit to save the password and exit the Setup Utility To change a password follow the same steps used to set a password Removing a Password Should you want to remove a password do the following 1 Use the and keys to highlight a Set P...

Page 34: ... Power Management Enables or disables power management based on timeout settings in this screen Options Enabled or Disabled Display Always On When enabled the computer does not enter display standby mode Always enable this parameter when playing VCDs Video Compact Disc If not the system will enter standby mode after 30 minutes and the screen will go blank Options Enabled or Disabled Battery Low Su...

Page 35: ...stem resume date and time are valid the computer resumes wakes up at the set time and date Options On or Off Resume Time Sets the time the computer resumes from if Resume on Time is on Format HH MM SS hour minutes seconds Resume Date Sets the date the computer resumes from if Resume on Time is on Format DD MM YYYY day month year Battery Low Warning Beep Enables or disables warning beeps during a b...

Page 36: ...rameter Description Exit Saving Changes Saves any changes made exits the Setup utility and reboots Exit Discarding Changes Discards any changes made exits the Setup utility and reboots Load Setup Defaults Resets all parameters to their factory default values Load Previous Values Disregards any changes made in the current session and reloads their previous values Save Changes Saves any changes made...

Page 37: ...er Tweezers Plastic stick The flowchart on the following page gives a clearer and more graphic representation of the entire disassembly sequence Please refer to it from time to time together with the screw list below For a more detailed disassembly procedure please refer to the Service CD kit The screws for the different components vary in size During the disassembly process group the screws toget...

Page 38: ... T ou ch pa d FP C ca ble T ou ch pa d C P U h e atsin k P C M C IA p late H DD b ra cke t M O D E M H D D M o the rb o ard L E D bo ard S p e ake r Inve rte r b oa rd L CD h ing e re in pla te L CD FP C ca ble H in ge L C D B a ze l Disassem bly Flow chart Of TM310 A x 2 A x 2 S cre w L ist A M 2 5 5L 86 9A 52 3 5R 0 B M 2 3 L 86 9A 52 2 3R 0 A X 7 C over sw co n ne ctor A x 4 A x 2 A x 2 A x 2 A...

Page 39: ... 3 33 Battery pack LCD panel A x 2 LED board Speaker Inverter LCD hinge rein plate LCD Hinge cover keyboard LCD FPC cable LCD hinge A x 4 A x 2 LCD FPC cable A x 2 Easy Disassem bly Flow chart O f LCD M odule ...

Page 40: ...attery pack Hinge cover Keyboard LCD and upper case Main unit LCD FPC cable Touchpad cable CPU heatsink PCM CIA plate HDD bracket M O DEM HDD M otherboard A x 4 A x 7 Cover sw connector Easy Disassem bly Flow chart Of m ain unit A x 2 ...

Page 41: ... 3 35 Disassembly of the upper case from the lower case Disassembling the Battery 1 Slide the battery door notch into an unlocked position 2 Pull out the battery door 3 Slide the battery out from the main unit ...

Page 42: ...isassembling the I O door 1 Detach the I O door from its latches Disassembling the Keyboard 1 Open the LCD cover 2 Slide out the two display hinge covers 3 Gently lift out the keyboard and flip it over 4 Disconnect the keyboard cables ...

Page 43: ...Chapter 3 37 Disassembling the DIMM 1 Remove the two screws on the DIMM cover 2 Remove the DIMM cover 3 Push out the latches on either side of the DIMM module 4 Remove the DIMM module ...

Page 44: ...rvice Guide Removing the LCD module 1 Remove the two screws as shown below 2 Disconnect the LCD FPC cable 3 Close the LCD cover 4 Remove the two screws on both sides of the hinges 5 Detach the LCD module from the main unit ...

Page 45: ... Disassembling the LCD Module Disassembly of the LCD panel 1 Remove the two LCD cover cushions 2 Remove the two screws from the top of the display bezel 3 Carefully snap off the LCD panel 4 Lift out the LCD module ...

Page 46: ...0 TravelMate 310 Service Guide Disassembling the Speaker 1 Open the EMI mylar of the LCD module 2 Disconnect the speaker cable from the LED board 3 Remove the screw from the speaker 4 Remove the speaker ...

Page 47: ...D board 1 Disconnect the LCD FPC cable from the LED board 2 Remove the LED board Disassembling the Inverter board 1 Remove the LCD FPC cable 2 Remove the LCD power cable 3 Remove the inverter board from its latches on the display bezel ...

Page 48: ...he LCD 1 Disconnect the LCD FPC cable from the LCD 2 Remove the six screws on the LCD hinge plate 3 Lift the LCD hinge plate from the display bezel 4 Remove the hinges and LCD FPC cable from the display bezel 5 Remove the LCD from the display bezel ...

Page 49: ...ling the upper case 1 Disconnect the touchpad cable from the main unit 2 Remove the five screws on the base of the upper case 3 Remove the screws to separate the upper case 4 Remove the cover switch cable from the main unit ...

Page 50: ...ice Guide Disassembling the touchpad 1 Remove the touchpad cable from the touchpad 2 Remove the two screws on the touch pad cable 3 Remove the touchpad cable from the upper case 4 Remove the touchpad board from the uppercase ...

Page 51: ... 1 Remove the four screws as shown below 2 Lift out the CPU heat sink 3 Disconnect the DC DC converter from the system board 4 Remove the two screws on the PCMCIA heat sink 5 Slide the PCMCIA heat sink backwards 6 Remove the hard disk bracket ...

Page 52: ...ide 7 Disconnect the hard disk module from the system board 8 Disconnect the modem board 9 Remove the system board from the lower case 10 Remove the four screws from the system board 11 Pull up the PCMCIA card from the main board ...

Page 53: ...Chapter 3 47 Easy Disassembly of LCD Module Removing the battery pack 1 Slide the battery door notch into an unlocked position 2 Pull out the battery door 3 Slide the battery out from the main unit ...

Page 54: ...Service Guide Removing the LCD panel 1 Remove the hinge covers on either side 2 Remove the two cover cushions on the top of the display bezel 3 Remove the two screws on the top of the display bezel 4 Detach the LCD panel ...

Page 55: ...Chapter 3 49 Removing the inverter board speaker and LED board 1 Remove the EMI mylar of the LCD 2 Remove the inverter board 3 Remove the speaker 4 Remove the LED board ...

Page 56: ...mbling the LCD Module 1 Remove the LCD FPC cable 2 Remove the six screws on the LCD hinge plate 3 Lift the LCD plate from the display bezel 4 Remove the hinges and LCD FPC cable from the display bezel 5 Remove the LCD from the display bezel ...

Page 57: ...Chapter 3 51 Easy Disassembly of Main Unit Disassembling the battery pack 1 Slide the battery door notch into an unlocked position 2 Pull out the battery door 3 Slide the battery out from the main unit ...

Page 58: ... TravelMate 310 Service Guide Disassembly of LCD and main unit 1 Remove the hinge covers from either side 2 Release the keyboard and flip over 3 Disonnect the LCD FPC cable 4 Disconnect the touchpad cable ...

Page 59: ...Chapter 3 53 5 Remove the screw on top of the upper case 6 Remove the five screws at the bottom of the upper case 7 Disconnect the cover switch cable 8 Detach the upper case from the LCD ...

Page 60: ... main unit 1 Remove the four screws as shown here 2 Lift out the CPU heat sink 3 Remove the two screws on the PCMCIA heat sink 4 Slide the PCMCIA heat sink backwards 5 Remove the hard disk bracket 6 Disconnect the hard disk module from the system board ...

Page 61: ...Chapter 3 55 7 Disconnect the modem board 8 Remove the system board from the upper case ...

Page 62: ...56 TravelMate 310 Service Guide ...

Page 63: ... to it Multiple labels can cause damage to the drive or cause the drive to fail Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power Systems CheckCheck POST does not complete No beep or error codes are indicated Symptom to Spare Part Index and then use the No Beep Symptoms table POST beeps but no error codes are displayed Symptom to Spare Part Index and then us...

Page 64: ...internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the sub card If the keyboard cable connection is correct run the Keyboard Test See Running the Diagnostics for details If the tests detect a keyboard problem do the following one at a time t...

Page 65: ...ostics diskette and start the PQA program please refer to Running PQA Diagnostics Program 2 Go to the diagnostic memory in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window Note Make sure that the DIMM is fully installed into the connector A loose connection can cause an error On Board MB Slot 1 MB Total Memory MB 16 0 16 16 8 24 16 16 32 16 32 48 16 64 80...

Page 66: ... AC Adapter Checking Operational Charging Checking the Battery Pack Checking the AC Adapter You are here because the computer fails only when the AC Adapter is used If the power problem occurs only when the port replicator is used replace the port replicator If the power on indicator does not turn on check the power cord of the AC Adapter for correct continuity and installation If the operational ...

Page 67: ...install the battery pack If the reinstalled battery pack is not charged go to the next section Checking the Battery Pack Battery charging will not start until the Fuel Gauge shows that less than 95 of the total power remains with this condition the battery pack can charge to 100 of its capacity This protects the battery pack from being overcharged or having a shortened life Do the following 1 Powe...

Page 68: ... from the diagnostics diskette and start the PQA program please refer to Running PQA Diagnostics Program 2 Go to the diagnostic Pointing Dev in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window If either the pointing stick or the click button do not work do the following actions one at a time to correct the problem Do not replace a nondefective Spare Part ...

Page 69: ...he message that the BIOS can display Most of them occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may indicate a problem with a device such as the way it has been configured Following the list are explanations of the messages and remedies for reported problem Note If the system fails after you make changes in the Setup menus rese...

Page 70: ...kup battery RTC 2 Run SETUP to reconfigure System then reboot system 3 Main board 0280 Previous boot incomplete Default configuration used 1 Run Load Setup Defaults in BIOS Setup Utility 2 Backup battery RTC 3 Main board 0281 Memory size found by POST differed from CMOS 1 Run Load Setup Defaults in BIOS Setup Utility 2 DIMM 3 Main board 02B0 Diskette driver A error 1 Check the drive is defined wit...

Page 71: ... Utility 2 Backup battery RTC 3 Main board Operating system not found 1 Diskette drive 1 Hard Disk 2 Main board No Beep Symptoms Symptom Error Spare Part Action in Sequence No beep power on indicator on and a blank LCD not POST 1 Ensure every connector correctly 2 DIMM 3 Main board No beep power on indicator not on and a blank LCD during POST 1 Reconnector LCD connectors 2 LCD inverter ID 3 LCD FP...

Page 72: ...as extra horizontal or vertical lines displayed 1 LCD inverter ID 2 LCD inverter 3 LCD FPC Cable 4 LCD 5 Main board Keyboard TouchPad Related Symptoms Symptom Error Spare Part Action in Sequence Keyboard one or more keys does not work 1 Reconnector the keyboard cable 2 Keyboard 3 Main board TouchPad does not work 1 Reconnector TouchPad cable 2 TouchPad board 3 Main board Indicator Related Symptoms...

Page 73: ...rror Spare Part Action in Sequence Speakers have noise or no sound comes from system 1 Speaker 1 LCD FPC cabler 2 Main board Power Management Related Symptoms Symptom Error Spare Part Action in Sequence The system will not enter hibernation 1 Keyboard if control is from the keyboard 2 Hard disk 3 Main board The system will not wake up from hibernation 1 Keyboard if control is from the keyboard 2 H...

Page 74: ... Part code Rerun the test to verify that no more errors exist Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed installed devices are incorrect a short circuit is suspected or System configuration does not match the installed devices 1 Enter BIOS Utility to execute load setup default settings then reboot system System hangs intermittent...

Page 75: ...ny problems are found replace the Spare Part 3 Remove or disconnect all of the following devices a Non Acer devices b Devices attached to the port replicator c Printer mouse and other external devices d Battery pack e Hard disk drive f DIMM g Diskette drive h PC Cards 4 Power on the computer 5 Determine if the problem has changed 6 If the problem does not recur reconnect the removed devices one at...

Page 76: ... Out Test 4 Infrared ray test 5 USB Register and Connect Disconnect Test Utility Program Diskette Create a bootable diskette C sys A Copy HIMEM SYS Copy all files to diskette 1 Panel ID bright and contrast utility 2 Thermal sensor utility Thermal Sensor Utility The system is equipped with a sensor to protect against system overheating By setting System and processor thermal thresholds the system w...

Page 77: ... are Diag Resoult SysInfo Option and Exit The Diag option lets you select testing items and times The following screen appears when you select Diag from the main menu This screen allows you to specify the number of tests to perform The options are as follows Manual Test Performs a single test and Manual checks the selected test items in sequence PQA Vx_x xx xx xx Diag Result SysInfo Option Exit PQ...

Page 78: ...ve the highlight bar from one item to another Press Space to enable or disable the item Press Enter to view the available suboptions of each selected item Press Esc to close the close the submenu PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag MANUAL TEST AUTO TEST TEST COUNT VALUE 1 9999 1 PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag MANUAL TEST AUTO TEST Test Items Sytem Board M...

Page 79: ...ckup battery error Backup battery 1XXX CPU or Main board error 1 Reload BIOS default setting 2 CPU 3 Main board 2XXX Memory error 1 Reconnector CPU IMM module 2 DIMM 3 Main board 3XXX Keyboard error 1 Reconnector Keyboard 2 Keyboard 3 Main board 4XXX Video error 1 Main board 5XXX Parallel Port error 1 Main board 6XXX Serial port or Main board error 1 Main board 7XXX Diskette drive error 1 Diskette...

Page 80: ...74 TravelMate 310 Service Guide ...

Page 81: ... Port CN15 Mic in Connector CN7 HDD Connector CN18 Modem Connector CN8 PS 2 Connector CN19 DC DC Charger CN9 Keyboard Row CN20 Battery Connector CN10 SoDIMM Socket CN21 LID SW Cover SW BT1 Battery On Off 1 2 2 1 STN TFT SW1 US On Off UK JP SW2 CN4 CN8 CN3 CN13 CN12 CN6 CN21 CN10 CN19 CN20 CN7 BT1 CN14 CN15 CN18 CN11 CN9 CN1 Check password Bypass On Off CN2 Jumpers and Connectors C h a p t e r 5 ...

Page 82: ...76 TravelMate 310 Service Guide ...

Page 83: ...ription Part No Min order Q ty Mainboard TITANIUM MB TILLAMOOK 200 55 42B01 011 1 TITANIUM MB TILLAMOOK 233 55 42B01 021 1 PCB CHARGER DC DC T62 092 C 00 19 21030 221 1 MODEM 56K T62 108 C 00 TITANIUM 54 09011 201 1 LCD 8 0 DSTN ASSY 8 0 DSTN LCD MODULE TM310 6M 42B04 001 1 DIAPER LED BD AL PC TITANIUM 34 42B21 001 50 Spare Parts List C h a p t e r 6 ...

Page 84: ...5 C 00 v 3 TITA 19 21030 401 5 SPK 0 2W 78DB 20CS07F W CABLE 23 40025 031 5 TITANIUM LED BOARD 55 42B02 001 5 C A FPC 8 0 DSTN SANYO TITANIUM 50 42B03 001 1 ASSY LCD PNL 8 0 DSTN TITANIUM 60 42B05 001 5 ASSY LCD BZL 8 0 DSTN TITANIUM 60 42B04 001 5 Picture Description Part No Min order Q ty ...

Page 85: ...02 001 5 LCD 8 4 TFT ASSY 8 4 TFT LCD MODULE TM310 6M 42B07 001 1 DIAPER LED BD AL PC TITANIUM 34 42B21 001 50 LCD TFT HLD0804 010310 TITANIUM 56 07B01 001 1 INVER T62 105 C 00 v 3 TITA 19 21030 401 5 SPK 0 2W 78DB 20CS07F W CABLE 23 40025 031 5 Picture Description Part No Min order Q ty ...

Page 86: ...NIUM 50 42B02 001 1 ASSY LCD PNL 8 4 TFT TITANIUM 60 42B07 001 5 ASSY LCD BZL 8 4 TFT TITANIUM 60 42B08 001 5 PLT LCD HINGE REIN 8 4TFT TITA 31 42B02 001 5 ASSY HINGE PACK TM310 6M 42B02 001 5 Mechanical parts ASSY DOOR BATTERY TITANIUM 60 42B09 001 50 Picture Description Part No Min order Q ty ...

Page 87: ...01 001 1 CVR DIMM AL TITANIUM 34 42B06 001 50 PLT CPU SHIELDING TITANIUM 31 42B04 001 50 PLT CARD BUS GND TITANIUM 34 42B23 001 50 HEAT SINK CPU AL TITANIUM 34 42B01 001 5 ASSY U CASE TITANIUM 60 42B03 001 5 Picture Description Part No Min order Q ty ...

Page 88: ...5 W A CVR SW 2P 40MM TITANIUM 50 42B04 001 50 ASSY L CASE TITANIUM 60 42B02 001 5 Miscellaneous ASSY CUSHION FOOT MODEM DOOR PACK 6M 42B01 001 5 ASSY HINGE COVER PACK TM310 6M 42B03 001 50 ASSY NAME PLATE PACK TM310 6M 42B05 001 50 ASSY CSREW PACK TM310 6M 42B06 001 5 CD ROM Picture Description Part No Min order Q ty ...

Page 89: ...CD II PCMCIA TITANIUM 50 42B05 001 ADT 5V 2A DSA 0101 05 EUR 25 10074 001 ADT 5V 2A DSA 0101 05 US 25 10074 011 ADT 5V 2A DSA 0101 05 UK 25 10074 021 ADT 5V 2A DSA 0101 05 SINGAPORE 25 10074 031 DIMM DIMM EDO 16MB 3 3V 60NS 55 46804 011 1 SO DIMM M5M4V16S30BTP 10 16MB 72 54163 00N 1 SO DIMM M5M4V64S40ATP 10L 32MB 72 54644 00N 1 SO DIMM 252519 64MB EDO SPD4 16 72 25519 00E 1 SO DIMM 253509 10 64MB ...

Page 90: ... 40B11 001 1 C A 25 26P 320MM FDD C440329 1 50 40B05 001 5 HDD HDD 2 1GB IBM DYKA 22160 IDE 56 02756 051 1 HDD 3 2G IBM DKLA23240 56 02971 021 1 TITANIUM HDD BOARD 55 42B03 001 5 BKT HDD AL TITANIUM 33 42B04 001 50 Keyboard Picture Description Part No Min order Q ty ...

Page 91: ... 90 42B07 00I 1 KEYBOARD SPAIN TITANIUM 90 42B07 00S 1 Power CORD SPT 2 18 2C 7A125V1830MM US 27 01618 001 50 CORD T MARK 2P 7A125V JAPAN 27 03518 001 5 CORD H03VVH2 F 2G 2 5A 250V UK 27 01218 031 5 CORD H03VVH2 F 18 2C 2 5A250V Eur 27 01218 021 50 CORD SAA 2C 7 5A 250V AUS 2LDF 27 01318 021 50 CORD H03VVH2 F 2G 2 5A250V S A South Africa 27 01418 021 5 ADT 90 264V ADP 36NB V A3 TITA 25 10037 051 1...

Page 92: ...1 Stands for Field Replaceable Units FRU and Customer Replaceable Units CRU for system level 1 service repair use BTY LI 3V CR1220 36MAH 23 20004 091 50 SKT CARDBUS 150P ST 1123088 1 62 10024 031 5 Picture Description Part No Min order Q ty ...

Page 93: ...e 31xD T xx as consideration like 31x D T 64 310 Model Number Define Model Number LCD CPU Memory HDD Battery Modem 31xD 8 0 STN Intel T 200MHz 32MB 2 GB 9 5mm Li Ion 56K modem 31xT 8 4 TFT Intel T 233MHz 32MB 3 2 GB 9 5mm Li Ion 56K modem Model Definition A p p e n d i x A ...

Page 94: ...88 EXTENSA 700 710 Service Guide ...

Page 95: ...stem Chipsets Intel 430TX 82371AB PIIX4E System BIOS BIOS Version 1 0 R01 A0 Flash ROM MXIC 28F200 IDE Include by 82371AB PIIX4E SIO NS 97338 KBC Mitsubishi M38867 VGA NeoMagic NM2097 PCMCIA Ctrl OZ6833 Audio YAMAHA 715E Keyboard Internal Keyboard Mouse Interface TrackPoint 3 0 LCD TFT 800x600 STN640x480 S P S Delta Electronics Inc Model ADP 36NB Compatibility Test A p p e n d i x B ...

Page 96: ... function test this model has been tested under different Operating Systems with different PCMCIA LAN Card PCMCIA Modem Card and External Modem Box via COM port etc During test we combined system basic feature such as Power Management function Hot Keys etc ...

Page 97: ...ell Netware Client 32 driver replace Microsoft Client for Netware Networks Install NSTEST program Run NSTEST program more than one hour Microsoft Windows NT Server Environment Test Connect to the Microsoft Windows NT Server 3 51 and Microsoft Windows NT Server 4 0 Microsoft Windows 95 OSR2 Test Insert PCMCIA card into PCMCIA socket Check the beep sound Check the PC Card PCMCIA properties Check the...

Page 98: ... the beep sound Check the PC Card PCMCIA Properties Check the System Properties Run Phone Dialer Run HyperTerminal Run Dial Up Networking External Modem Box Test Microsoft Windows Environment Test Microsoft Windows 95 OSR2 Test Connect external modem to COM port Add New Hardware Check the System Properties Run Phone Dialer Run HyperTerminal Run Dial Up Networking ...

Page 99: ...m CE 10A Corporate Series Credit Cart Ethernet Adapter Pass Pass Pass Pass Xircom Credit Card Ethernet Adapter IIPS Pass Pass Pass Pass Xircom Credit Card Ethernet 10 100 CE3 10100 Pass Pass Pass Pass CardBus Card NW 3 12 NW 4 11 NT3 51 NT4 0 3COM Fast Etherlink XL 3C575 TX Pass Pass Pass Pass Xircom CardBus Ethernet 10 100 Card Bus Pass Pass Pass Pass TOSHIBA CardBus 100BASE TX Card Bus Pass Pass...

Page 100: ... 4 Credit Card Adapter Pass Pass Pass Pass Olicom Token Ring Go Card Pass Pass Pass Pass Token Ring Modem COMBO Card NW 3 12 NW 4 11 NT 3 51 NT4 0 Olicom OC 3232 Go Card Token Ring Modem 336 Ref to 6 1 1 Ref to 6 1 1 Ref to 6 1 1 Ref to 6 1 1 PCMCIA MODEM Card MODEM Driver Installed Phone Dialer Hyper Terminal Dial Up Networking AT T KeepIn Touch Card 14 4 Datd 14 4 Fax Pass Pass Pass Pass ActionT...

Page 101: ...ass Pass Pass USR Megahertz 56K PC Card Modem XJ1560 Pass Pass Pass Pass 3COM Etherlink III 3C563D Pass Pass Pass Pass 3COM Etherlink III LAN 336 Modem 3C562C 3C563C Pass Pass Pass Pass D Link DME 336T Lan Fax Modem Combo Pass Pass Pass Pass Megahertz CC XJEM 3288 Multifunction Card Pass Pass Pass Pass Motorola Maniner 28 8 Modem Fax Lan Adapter Pass Pass Pass Pass Olicom GoCard Combo Eth Modem 33...

Page 102: ... INTERNAL MODEM Phone Dialer Hyper Terminal Dial Up Networking Sent Receive FAX Lucent 56K FAX MODEM Pass Ref to 6 1 3 Pass Pass EXTERNAL MODEM BOX Phone Dialer Hyper Terminal Dial Up Networking Sent Receive FAX USRobotics Sportster 28800 FAX MODEM Pass Pass Pass Pass ADI 33600 SVD Modem Pass Pass Pass Pass PCMCIA MODEM Card ...

Page 103: ...ial problems but our preliminary research has revealed that the following potential limitations may exist 1 Setup difficulties may be incurred when using the Olicom TRN Modem Combo Card OC3232 2 If a 3COM CB chip is installed and the computer has only 16MB of RAM difficulty may occur when booting Win95 It may boot Win95 repeatedly 3 The internal modem Modem driver version 4 16 1 may be unable to r...

Page 104: ... Service Guide Windows 95 In this Windows 95 environment test the system is tested under Microsoft Windows 95 At the same time the system will be tested under many application packages PCMCIA cards peripherals and so on ...

Page 105: ...m 233 Pass Memory SIMM Size MB Type Vendor Test Result 8 EDO Mitsubishi Pass 16 SDRAM NEC Pass 32 EDO Mitsubishi Pass 64 SDRAM NEC Pass Main Setting Item Test Results Date Pass Time Pass Floppy Driver A Pass Hard Disk Pass Boot Sequence Diskette Drive A Hard Disk 0 Pass Advanced Setting Item Test Result Serial Port Pass Parallel Port Pass Speaker Enable Disable Pass Boot Display Device Auto Both P...

Page 106: ...ass Resume On Modem Ring Ref to 13 1 8 Resume On Time Ref to 13 1 6 Battery Low Warning Beep Pass Default Settings Item Test Result Load Setup Defaults Pass Load Previous Value Pass Special Function System Setup Test Result Lid Closure Microswitch Pass Battery charge LED On Pass Battery low LED blinking Pass Suspend to Disk on Battery Low Pass Modem Ring Wake Up Ref to 13 1 8 Drive in Use LED Pass...

Page 107: ... Fn Pass Fn Pass Fn H Pass Fn Pass Ports Built in Mic Mic in Pass Built in Speakers Speaker Out Pass FIR Pass Built in Modem Ref to 13 1 8 USB Port Pass Year 2000 Issue Test Test Utility Test Result DOSCHK EXE for Year 2000 Issue Pass 2000 EXE for Year 2000 Issue Pass Special Function System Setup Test Result ...

Page 108: ...ss Word Powerpoint Excel Access Schedule Communication Test Env Application Package Name Version Vendor Test Result Windows 95 Laplink v7 5 Travelling Software Pass Diagnostic Test Env Application Package Name Version Vendor Test Result Windows 95 QAPlus Win R7 1 Diagsoft Ref to 13 1 2 CD Titles Class CD Name Test Result Education Great Cities of the World Pass Encyclopedia Pass Microsoft Bookshel...

Page 109: ...s Zoombini Pass Video CD 1 x 2 0 Karaoke CD Pass Movie CDs Pass ATA Drive Model Name Vendor Test Result VIPER 170E 170 MB VIPER Pass SunDisk ST72P5 2 5 MB Seagate Pass SunDisk ST75P5 5 MB Seagate Pass SunDisk ST710P5 10 MB Seagate Pass SunDisk ST720P5 20 MB Seagate Pass ATA Flash Card FL4M5VA 4 MB Viking Pass ATA Flash Card FL8M5VA 8 MB Viking Pass ATA Flash Card FL16M5VA 16 MB Viking Ref to 13 1 ...

Page 110: ...104 TravelMate 310 Service Guide CD ROM Model Name Vendor Test Result TORISON 24X Addonics Pass KXL D740 X20 SCSI Panasonic Pass ZV Card Model Name Vendor Test Result Margi Margi Pass ...

Page 111: ...icrosoft Pass Mouse Device Name Type Vendor Test Result Microsoft PS 2 Mouse PS 2 Microsoft Pass Microsoft IntelliMouse PS 2 Microsoft Pass Acer S 34 PS 2 Mouse PS 2 Acer Pass Logitech PS 2 Mouse PS 2 Logitech Pass Addonics PRO 5 Serial Addonics Pass Microsoft Home Mouse Serial Serial Microsoft Pass Internal TouchPad TouchPad Synaptics Pass ECP EPP and Printer Device Name Type Vendor Test Result L...

Page 112: ...E1100 DDC2B NEC Pass Compaq V70 DDC2B Compaq Pass USB Device Device Name Type Vendor Test Result Camera YC76 USB Intel Pass USB Logitech USB Logitech Ref to 13 1 7 Genius NICHE USB Mouse USB KYE Ref to 13 1 7 Acer 6511 M USB API Pass Monitor Device Name Type Vendor Test Result ...

Page 113: ...ram Zdbench Battery Mark 2 0 With Zdigit Test Result Type CPU Test Result TFT 8 4 Pentium 233 02 10 00 Battery Function Test Test Item Test Result Battery Low Condition Battery Low Warning Beep Pass Battery low LED Blinking Pass Battery Replacements Battery Low System Hibernation Resume Pass Battery High System Hibernation Resume Pass Power Supply Transition System Hibernation plug AC Resume Pass ...

Page 114: ...0 256 Pass 640x480 High Color Pass 640x480 True Color Pass 800x600 256 Pass 800x600 High Color Pass LCD STN VGA 600x480 640x480 256 Pass 640x480 High Color Pass 640x480 True Color Pass 800x600 256 Pass 800x600 High Color Pass Windows 95 Windows 95 Media Player PMU Standby Hibernation Midi files Pass Pass Pass WAV files Pass Pass Pass AVI files Pass Pass Pass Sound Record Pass Pass Pass Audio CD Pa...

Page 115: ...e Pass Normal Working without AC Adapter Check CMOS Time Date Pass Stand without power on for Overnight Check CMOS Time Date Pass The drivers and utilities will be intalled and tested on the system Name Result NeoMagic NM2097 Display Driver V6 11Q for Windows 95 Pass YAMAHA Audio Driver V4 03 8335 for Windows 95 Pass YAMAHA Audio Rack V3 11E for Windows 95 Pass IntelliSync 97 V1 2 for Windows 95 N...

Page 116: ...by timer may function improperly 6 In BIOS the Resume on time date setting may function improperly The system might resume when the time is matched even when the date is unmatched 7 After pressing the STD hotkey to enter standby mode plugging or unplugging the USB mouse may cause a fatal exception 8 The internal modem Modem driver version 4 16 1 may be unable to receive ring in calls The Resume on...

Page 117: ...ou need them In the Technical Information section you can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Main manuals Bios updates Software utilities Schematics Spare parts lists Chips TABs Technical Advisory Bulletin The service repair section provides you with downloadable information on Troublesh...

Page 118: ...turned material authorization procedures An overview of all the support services we offer accompanied by a list of telephone fax and email contacts for all your technical queries We are always looking for ways to optimize and improve our services so if you have any suggestions or comments please do not hesitate to communicate these to us ...

Page 119: ...r 15 N num lock 17 P password changing in Setup Utility 27 checking during boot 26 checking during resume 26 removing in Setup Utility 27 setting in Setup Utility 27 power managing in Setup Utility 28 S serial port setting in Setup Utility 24 Setup Utility 20 Boot Device Priority submenu 23 entering 20 Exit menu 29 Hard Disk 0 submenu 22 Main menu 21 navigating 20 Power Saving menu 28 Security men...

Page 120: ...114 Index T Time setting in Setup Utility 21 U Utility BIOS Setup 20 ...

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