Acer LIQUID LEAP ACTIVE, User Manual, Page: 27 / 457

Troubleshooting - 25
T
ROUBLESHOOTING
Is there a video tutorial available?
Yes, you can view the video tutorial at
https://www.youtube.com/watch?v=kePL0CZ7MQE
I can’t connect my Leap device to my phone
Try closing Acer Leap Manager and turning off your Bluetooth
connection. Launch Acer Leap Manager and turn Bluetooth on again.
My Leap device has been disconnected from my phone
Tap the blue bar at the top of Acer Leap Manager and double-tap the
Leap device’s display to wake it.
If this fails to reconnect the Leap device to your phone, please unpair
the device from
Acer Leap Manager and pair the devices again.
I can’t control music playback
Try launching Google Play Music or Apple Music and start playing a
song. Now you should be able to control the music playback from the
Leap device.
How do I wake my Leap device up?
If you are having trouble waking your Leap device up, try removing it
from the cradle and then replacing it.
If it has been fully charged or still has power, double-tap the screen.
I can't see the code
If your Leap device is awake (screen is lit up) but you don't see a
code, try swiping the screen. If you see icons and/or activity stats but
not a code, you will need to perform a factory reset.
1. To factory reset your Leap device swipe to the Apps screen.
2. Tap to enter the app carousel.
3. Tap on the settings icon (looks like a gear).
4. Swipe until you see
Factory reset , tap on that and again to confirm.