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Troubleshooting

4-3

Troubleshooting

Introduction

0

This chapter contains information about troubleshooting common problems associated with
the computer.

General Information

0

The following procedures are a guide for troubleshooting computer problems. The step by
step procedures are designed to be performed as described.

NOTE:

NOTE

:

The diagnostic tests are intended for Acer products only. Non-Acer products, prototype
cards, or modified options can give false errors and invalid system responses.

1. Obtain as much detailed information as possible about the problem.
2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or

repeating the operation that led to the problem.

3. Refer to

for a list of verified symptom category to determine the solution.

4. If the issue is still not resolved, refer to the

Online Support Information

on page

.

Table 4-1. Common Problems

Symptoms (Verified)

Power On Issues

No Display Issues

LCD Picture Failure

Touchscreen Failure

Internal Speaker Failure

Internal Microphone Failure

Front Camera Failure

Rear Camera Failure

Device Vibration Failure

Card Reader Failure

Wireless and Bluetooth Function Test Failure

GPS Function Failure

Other Functions Failure

Intermittent Problems

Undetermined Problems

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Summary of Contents for Iconia A1-810

Page 1: ...Iconia A1 810 SERVICE GUIDE ...

Page 2: ...d or licensed as is Should the programs prove defective following their purchase the buyer not the manufacturer distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Copyright 2013 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted tran...

Page 3: ...rocess names are shown in italics Example the DRS5 User s Guide usr local bin fd the TPH15spool_M program Computer output text that represents information displayed on a computer screen such as menus prompts responses to input and error messages are shown in constant width Example 01 The server has been stopped User input text that represents information entered by a computer user such as command ...

Page 4: ...These localized features are not covered in this generic service guide In such cases contact your regional office or the responsible personnel channel to provide you with further technical details When ordering FRU parts Check the most up to date information available on your regional Web or channel If for whatever reason a part number change is made it may not be noted in this printed service gui...

Page 5: ...ystem 1 6 Power Adapter and Battery 1 6 I O Ports 1 6 Accessories 1 7 Dimensions and Weight 1 7 Environment 1 7 Tablet Tour 1 8 Front View 1 8 Right View 1 9 Top View 1 10 Bottom View 1 11 Back View 1 12 Touchscreen Basics 1 13 System Block Diagram 1 13 Specification Tables 1 14 CHAPTER 2 Diagnostic Utilities PQAA Tool 2 3 Requirements 2 3 Installing the PQAA Tool 2 3 Running the PQAA Tool 2 9 ...

Page 6: ...Camera Module 3 18 Removing the Mainboard 3 19 Removing the Front Camera Module 3 22 Removing the LCD and Middle Frame Assembly 3 23 Reassembly Process 3 24 Replacing the Front Camera Module 3 24 Replacing the LCD and Middle Frame Assembly 3 25 Replacing the Mainboard 3 26 Replacing the Rear Camera Module 3 29 Replacing the Audio and USB Boards 3 30 Replacing the Speaker Module 3 33 Replacing the ...

Page 7: ...eless and Bluetooth Function Test Failure 4 15 GPS Function Failure 4 16 Other Functions Failure 4 17 Intermittent Problems 4 18 Undetermined Problems 4 19 CHAPTER 5 Jumper and Connector Locations Mainboard Layout 5 3 Top View 5 3 Bottom View 5 4 CHAPTER 6 FRU List Iconia A1 810 Exploded Diagrams 6 4 Main Assembly 6 4 FRU List 6 6 CHAPTER 7 Test Compatible Components Android OS Environment Test 7 ...

Page 8: ...4 ...

Page 9: ...CHAPTER 1 Hardware Specifications ...

Page 10: ...ront View 1 8 Right View 1 9 Top View 1 10 Bottom View 1 11 Back View 1 12 Touchscreen Basics 1 13 System Block Diagram 1 13 Specification Tables 1 14 Tablet Specifications 1 14 System Board Major Chips 1 16 Processor 1 16 Processor Specifications 1 17 System Memory 1 17 System Memory eMMC 1 17 Graphics Controller 1 17 Card Reader 1 17 LCD 1 17 Supported LCD Resolutions 1 18 Audio Codec 1 18 Audio...

Page 11: ...1 3 AC Adapter 1 20 System Power Management 1 20 ...

Page 12: ...1 4 ...

Page 13: ...4 x 768 resolution display with IPS technology NOTE NOTE All brands and product names mentioned herein include trademarks of their respective companies and are used solely to describe or identify the products Audio Subsystem 0 3 5 mm audio jack Mono speaker Built in microphone Formats supported Audio recording AAC LC AMR WB Audio playback AAC LC AAC AAC not raw AAC AMR NB AMR WB MP3 OGG Vorbis WAV...

Page 14: ...er Battery 0 Rechargeable Li ion prismatic battery Panasonic UF426080 2 1S2P 18 6Wh 4960mAh Rechargeable Li ion polymer battery LGC ICP426080 2 1S2P 20Wh 5340mAh NOTE NOTE Length of battery operation will depend on power consumption which is based on system resource use For example constantly using the backlight or using power demanding applications will shorten battery life between charges I O Po...

Page 15: ...onal Pouch optional Bluetooth keyboard optional Dimensions and Weight 0 Dimensions 0 Width Depth Height 145 7 11 1 208 7 mm 5 7 0 5 8 2 in Weight 0 WiFi 410 g 0 90 lbs 3G 430 g 0 95 lbs Environment 0 Temperature Operating 0 to 35 C Non operating 20 to 60 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 ...

Page 16: ...s an overview of the features and functions of the tablet Front View 0 Figure 1 1 Front View Table 1 1 Front View No Item Description 1 Front facing camera A 0 3 megapixel camera for video chats and self portrait images 2 Touchscreen 7 9 inch 1024 x 768 pixel capacitive touchscreen ...

Page 17: ... control key Increases and decreases the tablet volume 2 microSD Card slot Insert a microSD Card into the slot 3 Microphone Receives audio for video chats and Internet calls 4 Shutdown pinhole Insert a small thin object such as a paperclip to shut down the tablet 5 Micro HDMI port Supports high definition digital video connections ...

Page 18: ...d Configurations Top View 0 Figure 1 3 Top View Table 1 3 Top View No Item Description 1 Power button Long press to turn the tablet on press briefly to turn the screen on off or enter sleep mode press and hold to turn the tablet off ...

Page 19: ...igure 1 4 Bottom View Table 1 4 Bottom View No Item Description 1 Micro USB port Connects to a computer via a USB cable Supports OTG function and also serves as the charging port for the AC adapter 2 Headphone jack Connects to audio devices e g speakers headphones ...

Page 20: ...are Specifications and Configurations Back View 0 Figure 1 5 Back View Table 1 5 Back View No Item Description 1 Rear camera A 5 megapixel camera for taking high resolution images and video 2 Speaker Emits audio ...

Page 21: ...t options Drag Hold your finger on the screen and drag across the screen to select text and images Tap and hold Tap and hold an item to see a list of actions available for that item On the pop up menu that appears tap the action you want to perform Scroll To scroll up or down the screen simply drag your finger up or down the screen in the direction that you want to scroll System Block Diagram 0 Fi...

Page 22: ...12 Hrs transition 2hrs 25 C 50 R H 2hr 77 F 50 R H 2hrs transition 2hrs 22 F No R H 12hrs transition 4hrs 109 4 F 80 R H 12hrs transition 3hrs 158 F 20 R H 12 Hrs transition 2hrs 77 F 50 R H 2hr Relative humidity Operating 0 C 40 C 20 R H 32 C 80 R H 32 F 104 F 20 R H 89 6 F 80 R H Nonoperating 25 C 50 R H 2hrs transition 2hrs 30 C No R H 12hrs transition 4hrs 43 C 80 R H 12hrs transition 3hrs 70 ...

Page 23: ...Operating Frequency 10 500 Hz Strength 1 644 g Spectrum 10Hz 2 4 10 2g2 Hz 14Hz 4 2 10 1g2 Hz 20Hz 2 9 10 2g2 Hz 47Hz 6 4 10 3g2 Hz 115Hz 5 3 10 3g2 Hz 162Hz 1 8 10 3g2 Hz 192Hz 3 9 10 3g2 Hz 264Hz 7 5 10 4g2 Hz 500Hz 7 5 10 4g2 Hz Test Duration 2 hours in each axis X Y Z Function test after each axis NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer...

Page 24: ... Wireless Bluetooth GPS Azurewave AW NH520T SiP chipset MT6628T WLAN BT FM GPS 4 in 1 RF MT6167 for MT8389W COB GPS MediaTek MT3332 Camera Front camera Chicony 0 3M FPC CH_7675 Rear camera Chicony 5M FF LT_OV5648 Liteon 5M FF LT_OV5648 Card reader MediaTek MT8125 Item Specification CPU type Mediatek MT8125 1 2 GHz quad cortex A7 processor CPU core 4x ARM Cortex A9 MPcore Instruction set ARMv7 Cloc...

Page 25: ... 1600 4Gb H5TC4G63AFR PBA Memory size 4 GB DDR3L Item Specification Chipset Kingston NAND 16GB KE4CN4K6A Samsung NAND 8GB KLM8G1WE4A A001 Capacity 16 GB 8 GB Item Specification Chipset Embedded in the processor Item Specification Controller Embedded in the processor Cards supported MicroSD card Capacity Up to 32 GB Manufacturing technology 20 nm Item Specification Vendor and models AUO 8 XGA None ...

Page 26: ...rs 1024x768 60 Hz 16 9 Item Specification Controller MediaTek MT6320 Item Specification Controller MediaTek MT6320 Audio onboard Yes Audio channel Stereo Compatibility High Definition Audio Specification Sampling rate 1 Hz resolution VSR Variable Sampling Rate Internal microphone Yes Internal speaker quantity Yes one speaker Item Specification Vendor and models Front camera Chicony 0 3M FPC CH_767...

Page 27: ... support with PA integration FM Rx with RDS RBDS support Antennae WiFi and GPS antenna cables connected to the mainboard Item Specification Core logic Embedded in the processor Number and location of USB port One USB 2 0 bottom EHCI 1 Output current Item Specification Vendor and models LGC AC13F Polymer 1S2P LGC 2 Cell 5280mAH Sanyo AC13F Prismatic 1S2P SANYO 2 Cell 5280mAH Panasonic UF426080 2 1S...

Page 28: ...ut rating 10 W Input AC current max 100 240 V 0 3 A 50 60 Hz Output 5 35 V 2 A Item Specification G3 Mechanical Off Only EC working G2 S5 Soft Off Only EC working G0 Working Individual devices such as the CPU and eMMC may be power managed in this state S3 Suspend to RAM CPU suspend Audio Power Down eMMC Power Down LCD power off MIC power off S4 Save to Disk N A ...

Page 29: ...CHAPTER 2 Diagnostic Utilities ...

Page 30: ...2 2 PQAA Tool 2 3 Requirements 2 3 Installing the PQAA Tool 2 3 Running the PQAA Tool 2 9 ...

Page 31: ...gned to diagnose problems with its hardware components PQAA Tool 0 Requirements 0 PC with Windows 7 x64 USB cable to connect the tablet to PC Installing the PQAA Tool 0 1 Install the USB driver in your PC 2 Connect the tablet to your PC using the USB cable Figure 2 1 Connecting Tablet to PC ...

Page 32: ...ct the Driver_Auto_Installer_v1 1236 00 rar file to your computer to install the Device drivers 6 Locate the Install bat file in the Driver_Auto_Installer_v1 1236 00 folder Run the Install bat file to install the tablet drivers After the installation is complete the Install complete message appears on the screen Figure 2 3 Tablet Driver Installation ...

Page 33: ..._Build20130505_V1 01 rar file to your computer 9 Copy all the files in the Mango_PQAA_Build20130505_V1 01 folder to the Platform_tools folder Figure 2 4 Platform Tools Folder 10 Open the MS DOS command prompt window by clicking Start Run enter cmd and then click OK Figure 2 5 MS DOS Command Prompt Window ...

Page 34: ...atform tools Folder 12 Enter the adb devices command prompt to check if the tablet is connected to the PC If the tablet is successfully connected to the PC the tablet serial number displays on the screen Close the MS DOS command prompt window Figure 2 7 Tablet Serial Number Serial number ...

Page 35: ...ick the push bat file to push or transfer tools to the tablet Figure 2 8 Push Installation 15 Locate the install bat file in the platform tools folder 16 Double click the install bat file to install the APK files If you want to uninstall the APK files run the uninstall bat file Figure 2 9 APK Files Installation ...

Page 36: ...lities 17 After the installation is complete the following diagnostic tools appear on the Application menu Mango_Button Mango_Display Mango_PQAA Mango_SD Card Mango_TouchPanel Mango_Vibration Figure 2 10 Diagnostic Tools ...

Page 37: ...he Application menu 2 Tap the Mango_PQAA icon to run the tool on the tablet The diagnostic tool tests the touch panel display SD card tablet buttons and vibration functionality Figure 2 11 Diagnostic Tool Main Menu 3 Select the functions you want to test and then tap Start ...

Page 38: ...2 10 Diagnostic Utilities ...

Page 39: ...CHAPTER 3 Machine Maintenance ...

Page 40: ...ving the Audio and USB Boards 3 13 Removing the Rear Camera Module 3 16 Removing the Mainboard 3 17 Removing the Front Camera Module 3 20 Removing the Display Assembly 3 21 Reassembly Process 3 22 Replacing the Display Assembly 3 22 Replacing the Front Camera Module 3 23 Replacing the Mainboard 3 24 Replacing the Rear Camera Module 3 27 Replacing the Audio and USB Boards 3 28 Replacing the Speaker...

Page 41: ...n size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components The product previews seen in the disassembly procedures may not represent the final product color or configuration Recommended Equipment 0 To disassemble the computer the following tools are suggested Wrist grounding strap and conductive mat for preventing ele...

Page 42: ...g 1 Unplug the AC adapter and all cables from the tablet Figure 3 1 AC Adapter 2 Turn off power to the tablet even when locked by pressing and holding the power button for one second 3 Tap Power Off and confirm the shut down 4 To force a shutdown press and hold the power button for four seconds 5 Place the tablet on a flat stable surface ...

Page 43: ...r of the sequence to avoid damage to any of the hardware components For example if you want to remove the mainboard you must first remove the keyboard then disassemble the inside assembly frame in that order Disassembly Flowchart 0 Figure 3 2 Disassembly Flowchart Table 3 1 Main Screw List Screw Quantity Part Number M1 6 x L6 2 86 9A55P 6R0 M1 6 x L3 5 6 86 9AS6P 3R5 ...

Page 44: ...ne Maintenance Removing the MicroSD Card 0 1 Remove the MicroSD card that is present 2 Push against the MicroSD card as if you were pushing it further into the slot and pull the card out Figure 3 3 MicroSD Card ...

Page 45: ...elow the MicroSD card slot to create a small gap 2 Gently pry the cover away to unlock the locking latches on the back cover from the middle frame Figure 3 4 Gaps and Back Cover Locking Latches MicroSD Card Slot Side 3 Starting from the top gently pry the cover away from the middle frame Figure 3 5 Back Cover Locking Latches Top Side ...

Page 46: ...e 3 6 Back Cover Locking Latches Bottom Side 5 Grasp the back cover with your right hand use your left thumb to push up the cover from the middle frame 6 Slowly and gently lift the top edge of the cover and rotate the cover up to release the latch on the right side of the back cover Figure 3 7 Back Cover Locking Latches Right Side Locking latch ...

Page 47: ...Machine Maintenance 3 9 7 Once the first latch is unlocked grasp the cover by its rear edge and rotate the cover off the tablet Figure 3 8 Back Cover Locking Latches Right Side Figure 3 9 Back Cover ...

Page 48: ...y cable from the mainboard connector Figure 3 10 Battery Cable 3 The battery is attached to the middle frame with double sided adhesive tapes Slowly and gently pry the battery off the middle frame NOTE NOTE If a plastic pull tab is included with battery use the plastic pull tab to gently lift the battery out of the tablet Figure 3 11 Battery NOTE NOTE The battery module in Figure 3 11 is highlight...

Page 49: ...er procedure described on page 3 7 2 Disconnect the GPS and WLAN antenna cables from the mainboard Figure 3 12 GPS and WLAN Antenna Cables 3 Strip off the tapes securing the GPS and WLAN antenna cables and release the cables from the tablet Figure 3 13 GPS and WLAN Antenna Cables GPS antenna WLAN antenna ...

Page 50: ...e 4 Carefully peel off tin foil tapes securing the GPS and WLAN antenna cables to the middle frame Figure 3 14 GPS and WLAN Antenna Cable Tapes 5 Remove the cables from the middle frame Figure 3 15 GPS and WLAN Antenna Cables ...

Page 51: ...he Back Cover procedure described on page 3 7 2 Disconnect the vibration motor cable from the mainboard connector Figure 3 16 Vibration Motor Cable 3 Release the vibration motor cable from the cable guides and then remove the module from the middle frame Figure 3 17 Vibrator Motor Module ...

Page 52: ...procedure described on page 3 7 2 Disconnect the speaker cable from the mainboard connector Figure 3 18 Speaker Module Cable 3 The speaker module is secured to the middle frame with a double sided adhesive tape Carefully detach the speaker module from the middle frame Figure 3 19 Speaker Module ...

Page 53: ... to disconnect the audio and USB board connector cable from the mainboard connector Figure 3 20 Audio and USB Board Connector Cable 3 Remove the two screws securing the audio board bracket Figure 3 21 Audio Board Bracket Screws Table 3 2 Screws Step Screw Quantity Torque Screw Type Audio Board Bracket Disassembly M1 6 x L6 2 0 7 15 to 0 7 15 Kgf cm ...

Page 54: ...he audio board Figure 3 22 Audio Board Bracket 5 Remove the one screw securing the USB board to the middle frame Figure 3 23 USB Board Screw Table 3 3 Screw Step Screw Quantity Torque Screw Type USB Board Disassembly M1 6 x L3 5 1 0 7 15 to 0 7 15 Kgf cm ...

Page 55: ...Boards NOTE NOTE A circuit board that is 10cm2 has been highlighted with a yellow rectangle in Figure 3 24 Follow the local regulations for disposing this type of circuit board 7 Disconnect the audio and USB board cable from the two boards Figure 3 25 Audio and USB Board Connector Cable USB board Audio board ...

Page 56: ...form the Removing the Back Cover procedure described on page 3 7 2 Open the camera cable s connector latch and then disconnect the cable from the mainboard Figure 3 26 Camera Cable 3 Remove the rear camera module from the middle frame Figure 3 27 Rear Camera Module ...

Page 57: ...Back Cover procedure described on page 3 7 2 Open the LCD cable s connector latch and then disconnect the cable from the mainboard Figure 3 28 LCD Cable 3 Open the touchscreen cable s connector latch and then disconnect the cable from the mainboard Figure 3 29 Touchscreen Cable ...

Page 58: ...ed on the top right corner of the mainboard Figure 3 30 Mylar Tape 5 Remove the five screws securing the mainboard Figure 3 31 Mainboard Screws Table 3 4 Screws Step Screw Quantity Torque Screw Type Mainboard Disassembly M1 6 x L3 5 5 0 7 15 to 0 7 15 Kgf cm ...

Page 59: ...ainboard from the LCD and middle frame assembly Figure 3 32 Mainboard NOTE NOTE A circuit board that is 10 cm2 has been highlighted with a yellow rectangle in Figure 3 32 Follow the local regulations for disposing this type of circuit board ...

Page 60: ...ving the Back Cover procedure described on page 3 7 2 Perform the Removing the Mainboard procedure described on page 3 19 3 Disconnect the camera cable from the mainboard Figure 3 33 Camera Cable 4 Remove the front camera module from the mainboard Figure 3 34 Front Camera Module ...

Page 61: ...Removing the LCD and Middle Frame Assembly 0 1 Perform the Removing the Back Cover procedure described on page 3 7 2 Perform the Removing the Mainboard procedure described on page 3 19 Figure 3 35 LCD and Middle Frame Assembly ...

Page 62: ...ly Process 0 Replacing the Front Camera Module 0 1 Slide the front camera module into the corner of the mainboard Figure 3 36 Front Camera Module 2 Connect the camera connector cable to the mainboard Figure 3 37 Camera Connector Cable ...

Page 63: ...ure that the LTE main and auxilliary rubber foams are attached to the middle frame Figure 3 38 LCD and Middle Frame Assembly 3 Ensure that the two washers are attached to the middle frame Figure 3 39 Washers 4 Install the mainboard Perform the Replacing the Mainboard procedure described on page 3 26 LTE auxilliary rubber foam LTE main rubber foam ...

Page 64: ...oard into the LCD and middle frame assembly Figure 3 40 Mainboard 2 Secure the mainboard to the middle frame with the five screws Figure 3 41 Mainboard Screws Table 3 5 Screws Step Screw Quantity Torque Screw Type Mainboard Reassembly M1 6 x L3 5 5 0 7 15 to 0 7 15 Kgf cm ...

Page 65: ...tenance 3 27 3 Attach the mylar tape to the top right corner of the mainboard Figure 3 42 Mylar Tape 4 Connect the touchscreen cable to the mainboard and then close the connector latch Figure 3 43 Touchscreen Cable ...

Page 66: ...3 28 Machine Maintenance 5 Connect the LCD cable to the mainboard and then close the connector latch Figure 3 44 LCD Cable ...

Page 67: ...9 Replacing the Rear Camera Module 0 1 Insert the rear camera module into the middle frame Figure 3 45 Rear Camera Module 2 Connect the camera cable to the mainboard and then close the connector latch Figure 3 46 Camera Cable ...

Page 68: ...ds 0 1 Connect the audio cable to the audio board and then connect the USB cable to the USB board Figure 3 47 Audio and USB Board Connector Cable 2 Position the audio and USB boards into the middle frame Figure 3 48 Audio and USB Boards USB board Audio board ...

Page 69: ...iddle frame with one screw Figure 3 49 USB Board Screw 4 Place the audio board bracket on top of the audio board Figure 3 50 Audio Board Bracket Table 3 6 Screw Step Screw Quantity Torque Screw Type USB Board Reassembly M1 6 x L3 5 1 0 7 15 to 0 7 15 Kgf cm ...

Page 70: ...ws Figure 3 51 Audio Board Bracket Screws 6 Connect the audio and USB board connector cable to the mainboard Figure 3 52 Audio and USB Board Connector Cable Table 3 7 Screws Step Screw Quantity Torque Screw Type Audio Board Bracket Reassembly M1 6 x L6 2 0 7 15 to 0 7 15 Kgf cm ...

Page 71: ... Replacing the Speaker Module 0 1 Align the speaker to the mounting pins on the middle frame and then push down to lock in place Figure 3 53 Speaker Module 2 Connect the speaker cable to the mainboard Figure 3 54 Speaker Cable ...

Page 72: ...tor Module 0 1 Position the vibration motor module into the middle frame 2 Route the cable to the cable guides on the middle frame Figure 3 55 Vibration Motor Module 3 Connect the vibration motor cable to the mainboard Figure 3 56 Vibration Motor Cable ...

Page 73: ...LAN Antenna Cables 0 1 Place the GPS and WLAN antenna cables on the middle frame Figure 3 57 GPS and WLAN Antenna Cables 2 Secure the cables to the middle frame with the tin foil tapes Figure 3 58 GPS and WLAN Antenna Cables GPS antenna WLAN antenna ...

Page 74: ...o the cable guides on the middle frame and then use mylar tapes to secure in place Figure 3 59 GPS and WLAN Antenna Cables 4 Connect the GPS and WLAN antenna cables to the mainboard Figure 3 60 GPS and WLAN Antenna Cables GPS antenna WLAN antenna ...

Page 75: ...ve tape to the middle frame so that the battery can be attached to the frame Figure 3 61 Adhesive Tapes 2 Position the battery into the tablet 3 Rotate the battery down until it meets the middle frame and then press down firmly to adhere to the middle frame Figure 3 62 Battery ...

Page 76: ...3 38 Machine Maintenance 4 Connect the battery cable to the mainboard If necessary secure the cable connection with a black tape Figure 3 63 Battery Cable ...

Page 77: ...Machine Maintenance 3 39 Replacing the Back Cover 0 1 Place the left side of the back cover on the middle frame aligning the back cover with the middle frame latches Figure 3 64 Back Cover ...

Page 78: ...ress down on the left and right and then the top and bottom sides of the back cover with your thumbs Push it in until it clicks and locks into place Figure 3 65 Back Cover Left and Right Sides Figure 3 66 Back Cover Top and Bottom Sides ...

Page 79: ...Machine Maintenance 3 41 Replacing the MicroSD Card 0 1 Insert the MicroSD card into the slot until it clicks into place Figure 3 67 MicroSD Card ...

Page 80: ...3 42 Machine Maintenance ...

Page 81: ...CHAPTER 4 Troubleshooting ...

Page 82: ...ernal Speaker Failure 4 8 Internal Microphone Failure 4 9 USB Failure 4 10 Front Camera Failure 4 11 Rear Camera Failure 4 12 Device Vibration Failure 4 13 Card Reader Failure 4 14 Wireless and Bluetooth Function Test Failure 4 15 GPS Function Failure 4 16 Other Functions Failure 4 17 Intermittent Problems 4 18 Undetermined Problems 4 19 ...

Page 83: ...ible about the problem 2 If possible verify the symptoms by re creating the failure through diagnostic tests or repeating the operation that led to the problem 3 Refer to Table 4 1 for a list of verified symptom category to determine the solution 4 If the issue is still not resolved refer to the Online Support Information on page 8 3 Table 4 1 Common Problems Symptoms Verified Power On Issues No D...

Page 84: ...4 4 Troubleshooting Power On Issues 0 If the tablet does not power on perform the following one at a time to correct the problem Do not replace a non defective FRU Figure 4 1 Power On Issue ...

Page 85: ... same goes for when there is extensive pixel damage i e different colored spots in the same locations on the screen Perform the Removing the LCD and Middle Frame Assembly procedure described on pages 3 23 2 Adjust the brightness to its highest level Refer to the User Manual for instructions on adjusting the settings If the display is too dim at the highest brightness setting the LCD is faulty and ...

Page 86: ...4 6 Troubleshooting LCD Picture Failure 0 If the LCD picture fails perform the following one at a time Do not replace a non defective FRU Figure 4 3 LCD Picture Failure ...

Page 87: ...Troubleshooting 4 7 Touchscreen Failure 0 If the touchscreen fails to respond perform the following one at a time Do not replace a non defective FRU Figure 4 4 Touchscreen Failure ...

Page 88: ...4 8 Troubleshooting Internal Speaker Failure 0 If internal speakers fail perform the following one at a time Do not replace a non defective FRU Figure 4 5 Internal Speaker Failure ...

Page 89: ...Troubleshooting 4 9 Internal Microphone Failure 0 If internal microphones fail perform the following one at a time Figure 4 6 Internal Microphone Failure ...

Page 90: ...4 10 Troubleshooting USB Failure 0 If the USB fails perform the following one at a time Do not replace a non defective FRU Figure 4 7 USB Failure ...

Page 91: ...Troubleshooting 4 11 Front Camera Failure 0 If the front camera fails perform the following one at a time Do not replace a non defective FRU Figure 4 8 Front Camera Failure ...

Page 92: ...4 12 Troubleshooting Rear Camera Failure 0 If the rear camera fails perform the following one at a time Do not replace a non defective FRU Figure 4 9 Rear Camera Failure ...

Page 93: ...Troubleshooting 4 13 Device Vibration Failure 0 If the vibrating alarm fails perform the following one at a time Do not replace a non defective FRU Figure 4 10 Device Vibration Failure ...

Page 94: ...4 14 Troubleshooting Card Reader Failure 0 If the card reader fails perform the following one at a time Do not replace a non defective FRU Figure 4 11 Card Reader Failure ...

Page 95: ...ubleshooting 4 15 Wireless and Bluetooth Function Test Failure 0 If the wireless function fails perform the following one at a time Do not replace a non defective FRU Figure 4 12 Wireless Function Failure ...

Page 96: ...4 16 Troubleshooting GPS Function Failure 0 If the GPS function test fails perform the following one at a time Do not replace a non defective FRU Figure 4 13 GPS Function Failure ...

Page 97: ...ailure 0 1 Check if the Apps and Android operating system are functioning correctly 2 Check if external modules are functioning correctly 3 Check component connection to the mainboard 4 Change mainboard to check if current one is defective ...

Page 98: ...tic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem perform the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If an error is detected replace the FRU Rerun the test to verify that there are no more errors...

Page 99: ... NOTE Verify that the power supply being used at the time of the failure is operating correctly 1 Remove power from the device 2 Visually check the components for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices MicroSD Card Battery pack 4 Apply power to the device 5 Determine if the problem has changed 6 If the problem does not ...

Page 100: ...4 20 Troubleshooting ...

Page 101: ...CHAPTER 5 Jumper and Connector Locations ...

Page 102: ...5 2 Mainboard Layout 5 3 Top View 5 3 Bottom View 5 4 ...

Page 103: ...0 Top View 0 Figure 5 1 Mainboard Top Table 5 1 Mainboard Top No Code Component 1 CCDF8 Rear camera cable connector 2 PSWSW1 Power button 3 VOLSW1 Volume up button 4 VOLSW2 Volume down button 5 CARD1 MicroSD card reader 6 DMIC1 Microphone 7 RSTSW1 Reset switch 8 HDMI1 Micro HDMI port ...

Page 104: ...IFI1 WLAN antenna connector 2 GPS1 GPS antenna connector 3 BATCN1 Battery connector 4 LCDTH8 Touchscreen cable connector 5 Q4 Vibration motor cable connector 6 LCM8 LCD cable connector 7 USBCN1 Audio and USB board cable connector 8 SPK1 Speaker cable connector 9 LTE1 LTE antenna connector 10 CCDR1 Rear camera cable connector ...

Page 105: ...CHAPTER 6 FRU List ...

Page 106: ...6 2 Iconia A1 810 Exploded Diagrams 6 4 Main Assembly 6 4 FRU List 6 6 ...

Page 107: ...eb or channel Part number changes will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS the Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines NOTE NOTE To scrap or to retur...

Page 108: ...loded Diagram Table 6 1 Main Assembly Exploded Diagram No Description Part Number 1 LCD display assembly 2 Middle frame 3 Battery KT 00203 004 4 Rear camera module 56 18006 771 5 Front camera module NC 21411 01G 6 GPS antenna 50 L1DN1 005 7 Mainboard NB L1D11 001 8 Back cover 60 L1DN1 001 9 Audio board 55 L1DN1 002 ...

Page 109: ...FRU Field Replaceable Unit List 6 5 10 USB board 55 L1DN1 001 11 Audio board bracket 33 L1DN1 001 12 Speaker module 23 40ABV 011 Table 6 1 Main Assembly Exploded Diagram No Description Part Number ...

Page 110: ...US RPA AWS R AP 0050P 004 AC PLUG PHIHONG AU RPS N AWS R AP 0050P 005 AC PLUG PHIHONG CN RPC AWS R AP 0050P 006 AC PLUG PHIHONG BZ RPB ACE R XZ 70200 143 AC PLUG PHIHONG AR RPN ACE R XZ 70200 142 ADAPTER ADP 10W 5V2A PSAI10R 050Q A1 R LF KP 0100P 002 BATTERY BTY PACK LI SANYO 2C 2 64AH SANYO KT 00203 004 BOARDS MANGO USB BD 13732 1 6L D 55 L1DN1 001 MANGO AUDIO BD 13733 1 6L D 55 L1DN1 002 ...

Page 111: ...BLE WS NCONN 50 4VL08 201 C A MANGO TP FPC CABLE ICT 50 4VL04 011 C A MANGO TP FPC CABLE CMI 50 4VL04 001 C A MICRO USB TO USB MANGO ICT 50 L1DN1 004 CAMERA CAMERA 0 3M CIFC01920004970LH CHICONY NC 21411 01G CAMERA 5M_FF CJFD51520004970LH CHICONY 56 18006 771 CAMERA 5M_FF 13P2BF505 LITEON 56 18007 C71 CASE COVER BRACKET ASSEMBLY BRKT MANGO AUDIO BKT 33 L1DN1 001 ASSY BACK COVER MANGO WIFI 60 L1DN1...

Page 112: ...GO GPS ANT 50 L1DN1 005 ANTENNA MANGO WIFI ANT 50 L1DN1 006 LCD LCD 7 85 XGA AUO B079XAT02 0 MAINBOARD MANGO MB WIFI NH520 MT8125 8GB 13206 1 D NB L1D11 001 MANGO MB WIFI NH520 MT8125 16GB13206 1 D NB L1C11 001 MISCELLANEOUS BAG OPP W P_WIFI MANGO 47 L1DN1 001 RUB MANGO CCD RUBBER 47 4VL05 101 RUB MANGO CCD RUBBER JIN 47 4VL05 001 Category Description Part No ...

Page 113: ...IN RUBBER 47 4VL03 101 RUB MANGO LTE MAIN RUBBER JIN 47 4VL03 001 RUB MANGO LTE AUX RUBBER 47 4VL04 101 RUB MANGO LTE AUX RUBBER JIN 47 4VL04 001 SPEAKER SPEAKER MANGO SPK 23 40ABV 011 SPEAKER MANGO SPK FG 23 40ABV 001 SCREWS SCRW MACH WAFER M1 6 L6 NI NYL 86 L1DN1 001 SCRW M1 6 L3 5 86 L1DN1 002 Category Description Part No ...

Page 114: ...6 10 FRU Field Replaceable Unit List ...

Page 115: ...CHAPTER 7 Test Compatible Components ...

Page 116: ...7 2 Android OS Environment Test 7 4 ...

Page 117: ... department All of its system functions are tested under Android OS environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Compatibility Test Report released by the Acer Mobile System Testing Department ...

Page 118: ...ry Chip HYNIX DDR3L 1600 4Gb H5TC4G63AFR PBA LF HF 256 16 29nm KN 0040G 007 Nanya DDR3L Memory Chip NANYA DDR3L 1600 4Gb NT5CC256M16BP DI LF HF 256 16 42nm KN 00403 002 DDR3L Memory Chip NONE DDR3L 1600 1GB dummy LF HF KN 1GB00 010 eMMC Kingston eMMC 8G main eMMC KINGSTON NAND 8GB KE4CN3K6A FW v4 5 LF HF KN 8GB07 009 Hynix eMMC 8G EMMC HYNIX NAND 8GB H26M42002GMR LF 20nm KN 8GB0G 010 Samsung eMMC ...

Page 119: ...1 002 Antenna WNC Wi Fi antenna PIFA LZ 23500 006 Panel TP TTS AUO 7 85 total solution LED Touch Panel AUO 8 XGA Glare B079XAT02 0 00 LF 250nit 25ms 600 1 MIPI KL 00805 001 LED Touch Panel AUO 8 XGA None Glare B080XAT01 1 HW 0A 00 LF 220nit 25ms 500 1 MIPI A B with ASF KL 00805 002 Front Camera Chicony 0 3M Camera Module CHICONY OV7675 VGA Parallel SoC Sensor NC 21411 01G Rear Camera LiteOn 5M Lit...

Page 120: ... 2A Adapter Chicony Power 10W 5V 2A W010R010L AC01 LF Fix AC for China KP 0100H 003 Battery Sanyo Sanyo 426080 2 1S2P 20Wh Battery SANYO AC13F Prismatic 1S2P SANYO 2 Cell 5280mAh Main COMMON KT 00203 004 LGC LGC 426080 2 1S2P 20Wh Battery LGC AC13F Polymer 1S2P LGC 2 Cell 5280mAh Main COMMON KT 0020G 002 Sensor Invensense G and Gyro sensor Gyro G sensor Invensense MPU 6050 NC 25111 003 Vendor Type...

Page 121: ...CHAPTER 8 Online Support Information ...

Page 122: ...8 2 ...

Page 123: ...n section users can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on ...

Page 124: ...8 4 Online Support Information ...

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