Acer Extensa 5220 Service Manual Download

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Chapter 4

System timer error

RTC battery

Run BIOS Setup Utility to reconfigure system time, then
reboot system.

System board

Real time clock error

RTC battery

Run BIOS Setup Utility to reconfigure system time, then
reboot system.

System board

Previous boot incomplete - Default
configuration used

Run “Load Default Settings” in BIOS Setup Utility.

RTC battery

System board

Memory size found by POST differed from
CMOS

Run “Load Default Settings” in BIOS Setup Utility.

DIMM

System board

Diskette drive A error

Check the drive is defined with the proper diskette type in
BIOS Setup Utility

See “External Diskette Drive Check” on page 102.

Incorrect Drive A type - run SETUP

Check the drive is defined with the proper diskette type in
BIOS Setup Utility

System cache error - Cache disabled

System board

CPU ID:

System board

DMA Test Failed

DIMM

System board

Software NMI Failed

DIMM

System board

Fail-Safe Timer NMI Failed

DIMM

System board

Device Address Conflict

Run “Load Default Settings” in BIOS Setup Utility.

RTC battery

System board

Allocation Error for device

Run “Load Default Settings” in BIOS Setup Utility.

RTC battery

System board

Failing Bits: nnnn

DIMM

BIOS ROM

System board

Fixed Disk n

None

Invalid System Configuration Data

BIOS ROM

System board

I/O device IRQ conflict

Run “Load Default Settings” in BIOS Setup Utility.

RTC battery

System board

Operating system not found

Enter Setup and see if fixed disk and drive A: are properly
identified.

Diskette drive

Hard disk drive

System board

Error Message List

Error Messages

FRU/Action in Sequence

SG_Columbia.book Page 108 Thursday, April 19, 2007 10:49 AM

Summary of Contents for Extensa 5220

Page 1: ...elMate 5720 5320 Series Extensa 5620 5220 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer co...

Page 2: ...II Revision History Please refer to the table below for the updates made on TravelMate 5720 5320 and Extensa 5620 5220 Series service guide Date Chapter Updates...

Page 3: ...ect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or license...

Page 4: ...bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures...

Page 5: ...NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN OR...

Page 6: ...VI...

Page 7: ...t 20 Acer eDataSecurity Management 21 Acer eLock Management 22 Acer eRecovery Management 23 Acer eSettings Management 24 Windows Mobility Center 25 Using the System Utilities 26 NTI Shadow 26 Acer Gri...

Page 8: ...rd 84 Removing theTouch Pad Board Module 85 Removing the main board 88 Removing the Speaker Modules 90 Removing the USB Board 91 LCD Module Disassembly Process 93 LCD Module Disassembly Flowchart 93 M...

Page 9: ...720 5320 and Extensa 5620 5220 Exploded Diagram 126 Model Definition and Configuration 138 TravelMate 5720 5320 Series 138 Extensa 5620 5220 Series 160 Test Compatible Components 165 Microsoft Windows...

Page 10: ...X Table of Contents...

Page 11: ...less 3945ABG dual band tri mode 802 11a b g Wi Fi CERTIFIED network connection supporting Acer SignalUp wireless technology for selected models K Up to 2 GB of DDR2 667 MHz memory upgradeable to 4 GB...

Page 12: ...meric keypad international language support independent Euro and US dollar sign keys K Easy launch buttons Acer Empowering Key Internet email user progammable K Productivity keys Lock Presentation Syn...

Page 13: ...R port for selected models K External display VGA port K S video TV out NTSC PAL port K Headphones speaker line out jack K Line in jack K Microphone jack K Ethernet RJ 45 port K Modem RJ 11 port K DC...

Page 14: ...L 32 KBC Touch Pad INT KB SYSTEM DC DC 33 33 DDR2 HOST BUS X4 DMI 3 533 667 MHz 400MHz 667 800MHz 1 05V CLK GEN 16 17 18 19 12 13 6 7 8 9 10 11 4 5 2 0G 71 MEROM A0U 2 33G 71 MEROM B0U Mobile CPU ICH8...

Page 15: ...lays computer output 4 Easy launch buttons Buttons for launching frequently used programs 5 Palmrest Comfortable support area for your hands when you use the computer 6 Touchpad Touch sensitive pointi...

Page 16: ...time 3 Line in jack Accepts audio line in devices e g audio CD player stereo walkman mp3 player Microphone jack Accepts inputs from external microphones Headphones speaker line out jack Connects to a...

Page 17: ...eo connections 5 S Video TV out NTSC PAL port Connects to a television or display device with S video input 6 USB 2 0 port Connects to USB 2 0 devices e g USB mouse USB camera 7 IEEE 1394 port Connect...

Page 18: ...the optical drive tray when the computer is turned off Icon Item Description 1 Three USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 2 Modem RJ 11 port Connects to a phone line 3 DC...

Page 19: ...eleases the battery to remove the battery pack 4 Battery bay Houses the computer s battery pack 5 Hard disk bay Houses the computer s hard disk secured with screws 6 Ventilation slots Enable the compu...

Page 20: ...ut If the laptop is equipped with Acer BioProtect you only need to swipe your finger to log into Windows again K Presentation key minimizes open application windows and prepares the display for impres...

Page 21: ...se the 4 way scroll 3 button to scroll up or down and move left or right a page This button mimics your cursor pressing on the right scroll bar of Windows applications Function Left Button 1 Right But...

Page 22: ...h the better the response Tapping too hard will not increase the touchpad s responsiveness NOTE By default vertical and horizontal scrolling is enabled on your touchpad It can be disabled under Mouse...

Page 23: ...ercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot o...

Page 24: ...inimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT...

Page 25: ...Acer ePower Management Launches Acer ePower Management in Acer Empowering Technology Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen...

Page 26: ...nd then press the 5 key at the upper center of the keyboard The US dollar sign 1 Open a text editor or word processor 2 Either directly press the key at the bottom right of the keyboard or hold Shift...

Page 27: ...function Empowering Technology password Before using Acer eLock Management and Acer eRecovery Management you must initialize the Empowering Technology password Right click on the Empowering Technolog...

Page 28: ...to the appropriate profile when you move from one location to another Settings stored include network connection settings IP and DNS settings wireless AP details etc as well as default printer settin...

Page 29: ...ou can also create customized power plans You can create switch between edit delete and restore power plans as described below View and adjust settings for On Battery and Plugged In modes by clicking...

Page 30: ...want to delete the active power plan switch to another one first 1 Select the power plan you wish to delete from the drop down list 2 Click the Delete Power Plan icon Battery status For real time bat...

Page 31: ...at is not supported by Acer ePresentation Management adjust your display settings using Display Properties or the utility provided by the graphics vendor Acer eDataSecurity Management Acer eDataSecuri...

Page 32: ...no way to decrypt your encrypted file Be sure to safeguard all related passwords Acer eLock Management Acer eLock Management is simple yet effective utility that allows you to lock removable storage o...

Page 33: ...ment is a versatile backup utility It allows you to create full or incremental backups burn the factory default image to optical disc and restore from previously created backups or reinstall applicati...

Page 34: ...o CD or DVD To ensure the best results when recovering your system using a CD or Acer eRecovery Management detach all peripherals except the external Acer ODD if your computer has one including your A...

Page 35: ...power plan volume wireless networking on off external display settings display orientation and synchronization status Windows Mobility Center also includes Acer specific settings like Bluetooth Add De...

Page 36: ...vious version of the file The file versions are stored in a Revisions folder in the backup destination Users can configure how many versions of a file to maintain Shadow supports backups on local hard...

Page 37: ...displays to be partitioned indepently Acer Gridvista is dual display compatible allowing two displays to be partitioned independently AcerGridVista is imple to set up 1 Run Acer GridVista and select y...

Page 38: ...Double click the Norton Internet Security icon on the Windows desktop 2 Select Tasks Scans 3 Select Run Scan to scan your system 4 When the scan is complete review the results of the scan NOTE For op...

Page 39: ...Chipset CPU package Socket M FCPGA6 CPU core voltage 1 0375V to 1 3V CPU Fan True Value Table DTS degree C Fan Speed rpm Acoustic Level dBA 45 50 0 3000 29 55 66 0 3300 33 68 74 3300 3800 38 78 83 380...

Page 40: ...ocket number 2 sockets Supports memory size per socket 2048MB Supports maximum memory size 4G for 64bit OS with two 2GB SODIMM Supports DIMM type DDR 2 Synchronous DRAM Supports DIMM Speed 533 677 MHz...

Page 41: ...048MB 2560MB 1024MB 0MB 1024MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB 1024MB 2048MB 3072MB 2048MB 0MB 2048MB 2048MB 256MB 2304MB 2048MB 512MB 2560MB 2048MB 1024MB 3072MB 2048MB 2...

Page 42: ...Vendor Model Name HGST 2 5 HTS541680J9SA00 SURUGA B SEAGATE 2 5 ST9120822AS 9S1133 190 Venus SATA WD 2 5 WD1600BEVS 22RSTO ML80 SATA HGST 2 5 HTS541616J9SA00 SURUGA B Capacity MB 80000 120000 160000 1...

Page 43: ...VD R DVD RW Multi Border DVD R DVD RW Multi session DVD R DVD RW and DVD RAM optional Applicable CD Formats Read CD CD DA CD ROM Mode 1 CD ROM XA Mode Mode 2 Form 1 and Mode 2 Form 2 CD i Ready Video...

Page 44: ...DVD DVD ROM Book 1 02 DVD Dual DVD Video Book 1 1 DVD R Book 1 0 3 9G DVD R Book 2 0 4 7G General Authoring DVD R Version 1 0 DVD RW DVD RW Non CPRM CPRM DVD R Dual Loading mechanism Load Manual Rele...

Page 45: ...n the rear side Serial port function control Enable Disable by BIOS Setup PCMCIA Port Item Specification PCMCIA controller ENE CB714 1410 Supports card type Type II Number of slots One type II Access...

Page 46: ...Panasonic 8cell 2 4 4800 mAH Sanyo 8cell 2 4 4800 mAH SMP 8cell 2 4 Number of battery cell 6 8 Package configuration 3 cells in series 2 series in parallel 4 cells in series 2 series in parallel Norma...

Page 47: ...degree Horizontal Right Left Vertial Upper Lower 45 45 15 35 45 45 15 35 Temperature Range C Operating Storage shipping 0 to 50 20 to 60 0 to 50 20 to 60 LCD Inverter Item Specification Vendor model...

Page 48: ...may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD ROM Power Down Super I O Low Power mode Save to Disk S4 Also...

Page 49: ...lity please set the parameter to enabled Press F12 during POST to enter multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility Phoenix TrustedCore tm Setup Utilit...

Page 50: ...m K Press Esc while you are in any of the menu options to go to the Exit menu K In any menu you can load default settings by pressing F9 You can also press F10 to save any changes made and exit the BI...

Page 51: ...stem KBC Ver This field shows the keyboard Serial Number This field displays the serial number of this unit Asset Tag Number This field displays the asset tag number of the system Product Name This fi...

Page 52: ...ore tm Setup Utility Main Item Specific Help Tab Shift Tab or Enter selects field System Time System Date System Memory Extended Memory Video Memory Quiet Boot Network Boot F12 Boot Menu D2D Recovery...

Page 53: ...d Memory This field reports the memory size of the extended memory in the system Extended Memory size Total memory size 1MB VGA Memory Shows the VGA memory size VGA Memory size 128 256 MB Quiet Boot D...

Page 54: ...ield reports the memory size of the system Memory size is fixed to 640MB ASF Configuration Configure Alert Standard Format ASF parameters A standard for how alerting and remote control capabilities on...

Page 55: ...ion Main Boot Item Specific Help Supervisor Password Is Clear User Password Is HDD 0 Password Clear Clear Set Supervisor Password Set User Password Set HDD 0 Password Password on Boot Disabled Supervi...

Page 56: ...Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press u to save the changes and exit the BIOS Setup Utility Parameter Description Option User Password is Show...

Page 57: ...BIOS Setup Utility Changing a Password 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears 2 Type the current password in the En...

Page 58: ...urrent password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not match the screen will display...

Page 59: ...igure device Use Up and Down arrows to select a device and moves the device up or down f and r specifies the device fixed or removable x exclude or include the device to boot Shift 1 enables or disabl...

Page 60: ...data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS PhoenixBIOS Setup Utility...

Page 61: ...ry Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utilit...

Page 62: ...key in wrong HDD password for three time HDD password error code would display on the screen See the image below K If you need to solve HDD password locked problem you can run HDD_PW EXE 1 Key in hdd...

Page 63: ...Chapter 2 53 Remove BIOS Password K If you key in wrong Supervisor Password for three time System Disabled would display on the screen See the image below...

Page 64: ...er 2 K If you need to solve BIOS password locked problem you can run BIOS_PW EXE 1 Key in bios_pw 14452 0 2 Choose one upper case string K Reboot the system and key in qjjg9vy or 07yqmjd to BIOS user...

Page 65: ...Chapter 2 55...

Page 66: ...56 Chapter 2...

Page 67: ...Wrist grounding strap and conductive mat for preventing electrostatic discharge K Flat screwdriver K Philips screwdriver K Hex screwdriver K Plastic flat screwdriver K Plastic tweezers NOTE The screw...

Page 68: ...unit disassembly LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to a...

Page 69: ...move the main board you must first remove the keyboard then disassemble the inside assembly frame in that order Screw List Screw Part No A M2 5 x L6 86 00E33 736 B M2 x L4 86 00A02 140 C M2 x L4 86 9A...

Page 70: ...2 Slide the battery lock unlock latch to the unlock position 1 3 Slide and hold the battery release latch to the release position 2 then remove the battery from the main unit 3 Removing the SD dummy...

Page 71: ...1 2 Pull it out from the slot 2 Removing the PC and ExpressCard dummy cards 1 Press the eject button to pop out the button 2 Press it again 1 to pop out the PC dummy card 2 Remove the PC dummy card fr...

Page 72: ...the slot Removing the Lower Cover 1 See Removing the Battery Pack on page 60 2 See Removing the SD dummy card on page 60 3 See Removing the PC and ExpressCard dummy cards on page 61 4 Remove the seve...

Page 73: ...from the lower case Removing the DIMM 1 See Removing the Battery Pack on page 60 2 See Removing the SD dummy card on page 60 3 See Removing the PC and ExpressCard dummy cards on page 61 4 See Removin...

Page 74: ...emoving the Battery Pack on page 60 2 See Removing the SD dummy card on page 60 3 See Removing the PC and ExpressCard dummy cards on page 61 4 See Removing the Lower Cover on page 62 5 Remove the tape...

Page 75: ...antenna back to the WLAN board make sure the cable are arranged properly Removing the Hard Disk Drive Module 1 See Removing the Battery Pack on page 60 2 See Removing the SD dummy card on page 60 3 Se...

Page 76: ...n the hard disk module 7 Remove the hard disk module NOTE To prevent damage to device avoid pressing down on it or placing heavy objects on top of it 8 Remove the hard disk from the hard disk rubber e...

Page 77: ...emove the one screw A on the bottom side of the unit 3 Carefully use a plastic screw driver 1 to eject the optical drive tray 2 4 Pull the optical drive module out from the main unit Step Size Quantit...

Page 78: ...68 Chapter 3 5 Remove the one screw C securing the locker bracket and remove the locker bracket from the optical disk drive module Step Size Quantity Color Torque 1 M2 x L4 1 Silver 1 6 kgf cm...

Page 79: ...L8 86 00E34 738 MAIN UNIT KEYBOARD MAIN BOARD Cx2 MAIN UNIT DISASSEMBLY MIDDLE COVER LCD MODULE H x 2 A x 2 UPPER CASE A x 14 LEFT AND RIGHT SPEAKER MODULE Cx4 MODEM BOARD Cx2 Cx2 CPU VGA THERMAL MOD...

Page 80: ...64 5 Remove the 2 screws C securing the modem card 6 Lift partially to detach the modem board from the main board NOTE The modem cable is still attached to the modem board 7 Disconnect the modem cable...

Page 81: ...he two screws C securing the heatsink fan module 5 Remove the heatsink fan module from the main board Removing the CPU and VGA Heatsink Module 1 See Removing the Battery Pack on page 60 2 See Removing...

Page 82: ...nine screws C securing the CPU and VGA heatsink module in place NOTE There are only five 5 screws for the UMA module 4 Slide out and remove the heatsink module Step Size Quantity Color Torque 1 9 M2...

Page 83: ...flat screwdriver turn the CPU socket latch counter clockwise to release the CPU then remove the CPU NOTE When installing the CPU make sure to install the CPU with PIN 1 at the corner as shown Removin...

Page 84: ...Pack on page 60 2 Open the LCD screen all the way to facilitate the easy removal of the middle cover 3 To remove the Middle Cover carefully insert the plastic flat screwdriver under the side of the m...

Page 85: ...Chapter 3 75 4 Detach the cover and turn it over on the keyboard 5 Disconnect the Power board cable from the main board and disconnect the Power board cable...

Page 86: ...ew F securing the Power board to the middle cover and remove the Power board from the middle cover Removing the Keyboard 1 See Removing the Battery Pack on page 60 2 See Removing the Middle Cover and...

Page 87: ...the two screws F securing the keyboard to the upper case 4 Carefully pry the keyboard out of the latch and slide it out then turn it over on the touchpad area Step Size Quantity Color Torque 1 2 M2 x...

Page 88: ...the keyboard Removing the LCD Module 1 See Removing the Battery Pack on page 60 2 See Removing the Lower Cover on page 62 3 See Removing the WLAN Board Modules on page 64 4 See Removing the Middle Co...

Page 89: ...Remove the acetic tape and disconnect the LCD coaxial cable from the LCD1 connector on the main board and release it from the latch 7 Remove the internal microphone cable from the INTMIC1 connector on...

Page 90: ...ve the two screws H from the left and right hinge of the LCD module 11 Carefully remove the LCD module from the base unit NOTE When connecting the cable back to the unit please note that the cable sho...

Page 91: ...on page 65 8 See Removing the Optical Drive Module on page 66 9 See Removing the Modem Board on page 70 10 See Removing the Heatsink Fan Module on page 70 11 See Removing the CPU and VGA Heatsink Modu...

Page 92: ...82 Chapter 3 19 Disconnect the Launch board cable from the SWITCHCN1 from the main board 20 Disconnect the fingerprint cable select model only from the FPCN1 connector on the main board...

Page 93: ...the touchpad cable from the TOUCHPAD1 on the main board 22 Remove the fourteen screws A on the bottom panel 23 Gently raise the upper case from the main unit Step Size Quantity Color Torque 1 14 M2 5...

Page 94: ...ng the Optical Drive Module on page 66 9 See Removing the Modem Board on page 70 10 See Removing the Heatsink Fan Module on page 70 11 See Removing the CPU and VGA Heatsink Module on page 71 12 See Re...

Page 95: ...ee Removing the Hard Disk Drive Module on page 65 8 See Removing the Optical Drive Module on page 66 9 See Removing the Modem Board on page 70 10 See Removing the Heatsink Fan Module on page 70 11 See...

Page 96: ...86 Chapter 3 18 Remove the fingerprint cable from the fingerprint board 19 Remove the touch pad cable from the touch pad board...

Page 97: ...the touch pad bracket from the upper case 21 Remove the two screws F from the fingerprint board 22 Remove the fingerprint board from the upper case Step Size Quantity Color Torque 1 2 M2 x L3 2 Silver...

Page 98: ...s on page 64 7 See Removing the Hard Disk Drive Module on page 65 8 See Removing the Optical Drive Module on page 66 9 See Removing the Modem Board on page 70 10 See Removing the Heatsink Fan Module o...

Page 99: ...in board 20 Remove the two screws C holding the main board 21 Carefully detach the main board and turn it over to access the USB board cable 22 Detach the USB board cable from the USBCN1 on the main b...

Page 100: ...age 66 9 See Removing the Modem Board on page 70 10 See Removing the Heatsink Fan Module on page 70 11 See Removing the CPU and VGA Heatsink Module on page 71 12 See Removing the CPU on page 73 13 See...

Page 101: ...ard Disk Drive Module on page 65 8 See Removing the Optical Drive Module on page 66 9 See Removing the Modem Board on page 70 10 See Removing the Heatsink Fan Module on page 70 11 See Removing the CPU...

Page 102: ...Remove the one screw C securing the USB board to the lower case 20 Partially lift the USB Board from the lower case 21 Detach the cable from the USB board Step Size Quantity Color Torque 1 M2 x L4 1 S...

Page 103: ...No A M2 5 x L6 86 00E33 736 E M2 5 x L5 86 00F87 735 F M2 x L3 86 00C07 220 LCD MODULE LCD BEZEL LEFT HINGE RIGHT HINGE A x 8 E x 1 Ex 1 LCD ASSEMBLY LEFT LCD BRACKET Fx4 RIGHT LCD BRACKET Fx4 LCD FP...

Page 104: ...oving the Middle Cover and the Power Board on page 74 6 See Removing the Keyboard on page 76 7 See Removing the LCD Module on page 78 8 Remove the four upper bezel screw caps and the four lower bezel...

Page 105: ...See Removing the Middle Cover and the Power Board on page 74 6 See Removing the Keyboard on page 76 7 See Removing the LCD Module on page 78 8 See Removing the LCD Bezel on page 94 9 Disconnect the c...

Page 106: ...page 74 6 See Removing the Keyboard on page 76 7 See Removing the LCD Module on page 78 8 See Removing the LCD Bezel on page 94 9 See Removing the LCD module with the Brackets on page 95 10 Disconnec...

Page 107: ...Removing the Inverter Board and FPC Cable on page 96 11 Remove the eight screws F securing the left and right LCD brackets to remove the brackets Removing the Left and Right Hinge 1 See Removing the...

Page 108: ...DIMM on page 63 4 See Removing the WLAN Board Modules on page 64 5 See Removing the Middle Cover and the Power Board on page 74 6 See Removing the Keyboard on page 76 7 See Removing the LCD Module on...

Page 109: ...oard Modules on page 64 5 See Removing the Middle Cover and the Power Board on page 74 6 See Removing the Keyboard on page 76 7 See Removing the LCD Module on page 78 8 See Removing the LCD Bezel on p...

Page 110: ...100 Chapter 3 14 Remove the internal microphone from the back cover 15 Remove the Web camera from the back cover...

Page 111: ...h page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 103 POST does not complete No beep or error codes are indicated Power On...

Page 112: ...to it The label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if...

Page 113: ...structions in the message window NOTE Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power...

Page 114: ...following K Replace the System board K If the problem is not corrected see Undetermined Problems on page 120 K If the voltage is not correct go to the next step NOTE An audible noise from the power a...

Page 115: ...that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re ins...

Page 116: ...xt possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 120 The following lists the error messages that the BIOS displays on the screen...

Page 117: ...ixed Disk Reconnect hard disk drive connector Load Default Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 102 Keyboard error...

Page 118: ...he drive is defined with the proper diskette type in BIOS Setup Utility System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM Sy...

Page 119: ...source battery pack and power adapter See Power System Check on page 103 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep power on indicator...

Page 120: ...ialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interru...

Page 121: ...splay service 5Ah Display prompt Press F2 to enter SETUP 5Bh Disable CPU cache 5Ch Test RAM between 512 and 640 KB 60h Test extended memory 62h Test extended memory address lines 64h Jump to User Patc...

Page 122: ...ump to UserPatch2 93h Build MPTABLE for multi processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1 2 Search for option ROMs One long tw...

Page 123: ...Force check optional C9h Extended checksum optional D2h Unknown interrupt Code Beeps E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Ini...

Page 124: ...114 Chapter 4 F5h Boot to Mini DOS F6h Clear Huge Segment F7h Boot to Full DOS Code Beeps...

Page 125: ...r ID LCD cable LCD inverter LCD System board LCD has extra horizontal or vertical lines displayed LCD inverter ID LCD inverter LCD cable LCD System board Indicator Related Symptoms Symptom Error Actio...

Page 126: ...system DIMM System board Speaker Related Symptoms Symptom Error Action in Sequence In Windows multimedia programs no sound comes from the computer Audio driver Speaker System board Internal speakers...

Page 127: ...devices Enter BIOS Setup Utility to execute Load Default Settings then reboot system Reconnect hard disk CD ROM diskette drives External display does not work correctly Press Fn F5 LCD CRT Both displ...

Page 128: ...ed Problems on page 120 Touchpad does not work Reconnect touchpad cable Touchpad board System board Modem Related Symptoms Symptom Error Action in Sequence Internal modem does not work correctly Modem...

Page 129: ...discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for t...

Page 130: ...perating correctly See Power System Check on page 103 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following de...

Page 131: ...iption No Description 1 Power Cable Connector 5 Fingerprint Touchpad Connector 2 LCD Cable Connector 6 Bluetooth Connector 3 Touchpad Board Connector 7 Speaker Connector 4 Keyboard Connector Jumper an...

Page 132: ...5 Bottom View No Description No Description 1 CPU 7 USB Connector 2 SATA Connector 8 Card Reader 3 PC Card Reader 9 Line out jack 4 LAN Connector 10 Mic in jack 5 CRT Connector 11 Headphone jack 6 139...

Page 133: ...k of BIOS It is used to boot up the system with minimum BIOS initialization The user can enable this feature to restore the BIOS to a successful one if previous BIOS flashing process fails 1 DIP Locat...

Page 134: ...tached to the failed machine c While the system is turned off press and hold Fn ESC then press Power Button The system should be powered on with Crisis Recovery process d BootBlock BIOS starts to rest...

Page 135: ...ber change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of th...

Page 136: ...d Extensa 5620 5220 is not ready as the service guide released We will update the FRU list as soon as we got the latest FRU list TravelMate 5720 5320 and Extensa 5620 5220 FRU List Category No Part Na...

Page 137: ...I 9CELL 2 4MAH SANYO BT 00903 004 Boards WIRELESS LAN BOARD 802 11BG FOXCONN ATHEROS EU 54 A74V1 001 WIRELESS LAN BOARD 802 11BG FOXCONN BCM4318 54 A74V1 002 MODEM BOARD FOXCONN T60M845 01 54 TCZV1 00...

Page 138: ...2PIN JAPEN 27 01518 551 POWER CORD 10A 3PIN BK 27 01518 561 POWER CORD 10A 250V 3PIN ITALY 27 01518 611 POWER CORD 10A 250V 3PIN BK SOUTH AFRICA 27 01518 571 POWER CORD 10A 250V SWISS 27 01518 581 POW...

Page 139: ...L GBASE FOR COMBO 42 TB2V1 003 COMBO MODULE 24X HLDS GCC 4244N LF 1 00AB W O BEZEL KO 0240A 005 COMBO MODULE 24X LITEON SOSC 2485K W O BEZEL KO 02409 015 CPU Processor CPU CEL M370 1 5GMHZ INTEL KC NV...

Page 140: ...W O BEZEL KU 0080D 017 DVD RW DRIVE 8X DUAL LITEON SOSW 833S W O BEZEL KU 00804 012 DUAL PIO DVR K16RA AG1 NOBZ LF KU 00805 019 DUAL PAN UJ 850 AG1 NOBZL LF KU 00807 022 DUAL HLD GWA 4082N MORAR GCP03...

Page 141: ...GATE ST980829A KH 08001 013 HDD 80G SEAGATE ST98823A KH 08001 014 HDD 80G TOSHIBA MK8026GAX KH 08004 004 HDD 80G HGST HTS541280H9AT00 KH 08007 012 HDD 80G WD WD800UE 22HCT0 KH 08008 027 HDD MODULE 100...

Page 142: ...G KB A2707 017 KEYBOARD 88KEY DARFON NSK H3M0R RUSSIAN KB A2707 025 KEYBOARD 89KEY DARFON NSK H3M0S SP KB A2707 003 KEYBOARD 89KEY DARFON NSK H3M0T TURKISH KB A2707 020 KEYBOARD 89KEY DARFON NSK H3M0U...

Page 143: ...SP KB T5007 003 KEYBOARD 89KEY DARFON NSK AEK0T TURKISH KB T5007 020 KEYBOARD 89KEY DARFON NSK AEK0U UK KB T5007 007 KEYBOARD 89KEY DARFON NSK AEK0W SWEDEN KB T5007 015 KEYBOARD 89KEY DARFON NSK AEK1...

Page 144: ...005 HINGE PACK LEFT RIGHT 6K TB2V1 001 LCD 14 1 WXGA AU B141EW01 V 1 NONE GLARE LK 14105 013 LCD 14 WXGA SAMSUNG LTN141W1 L01 NONE GLARE LK 14106 004 LCD 14 1 WXGA LG LP141WX1 TL02 NONE GLARE LK 14108...

Page 145: ...A SLOT RTC BATTERY MB TCZV1 001 Battery RTC BATTERY 23 TCZV1 004 PCMCIA Slot PC Card Slot PCMCIA SLOY 22 TB2V1 001 Memory SDIMM 256M INFINEON HYS64T32000HDL 3 7 A KN 25602 023 DIMM 256M NANYA NT256T64...

Page 146: ...HEAD 86 5A353 120 SCREW M2 5 6 86 9A323 6R0 WCH MSN CBZ SCREW M2X2 5 86 9A352 2R5 SCREW M2 3 NYLON 1JMCPC 420325 86 9A352 3R0 SCREW 86 9A352 4R0 SCREW M2 5 4L NYLOCK BLACK ZN 86 9A353 4R0 SRW M2 5 8L...

Page 147: ...Chapter 6 137...

Page 148: ...14 1 WXGA G SO512 MBII5 N N80G B5 4K NSM8 X ABT_ ATH54 13BG N N AS505 1ANW XMi AAP Philippines LX AV 30C 0 04 AS5051AN WXMi LINPUSPH 1 UMAC 1 512 80 6L 5R CB_bg_0 3 C_AN ATMK 36 N14 1 WXGA G SO512 MBI...

Page 149: ...AWX Mi PA ACLA Spanish LX AV 305 01 0 AS5051AW XMi XPHES1 UMAC 1 512 120 6L 5R CB_bg_0 3 C_AN ATMK 36 N14 1 WXGA G SO512 MBII5 N N120 GB5 4 K NSM8 X ABT_ ATH54 13BG N N AS505 1AWX Mi PA USA Canada LX...

Page 150: ...C 2 512 120 BT 6L 5R CB_bg_0 3 C_AN ATMK 36 N14 1 WXGA G SO512 MBII6 SO512 MBII6 N120 GB5 4 K NSM8 X ABT_ ATH54 13BG FOX_ BRM_ 2 0 N AS505 2WXM i TWN GCTWN S2 AV 305 00 2 AS5052WX Mi XPHTC1 UMAC 2 512...

Page 151: ...X Mi AAP Singapore LX AV 30J 01 2 AS5051AW XMi MCESG1 UMAC 1 1G 120 6L 5R CB_bg_0 3 C_AN ATMK 36 N14 1 WXGA G SO1G BII6 N N120 GB5 4 K NSM8 X ABT_ ATH54 13BG N N AS505 1AWX Mi AAP India LX AV 30J 01 3...

Page 152: ...dia LX AV 30J 00 5 AS5052WX Mi MCEIL1 UMAC 1 1G 120 6L 5R CB_bg_0 3 C_AN ATTL5 0 N14 1 WXGA G SO1G BII6 N N120 GB5 4 K NSM8 X ABT_ ATH54 13BG N N AS505 2WXM i AAP Indonesia LX AV 30J 00 6 AS5052WX Mi...

Page 153: ...WXMi LINPUSVN 1 UMAC 1 512 60 6L 5R CB_bg_0 3 C_AN ATMK 36 N14 1 WXGA G SO512 MBII5 N N60G B5 4K NSM8 X ABT_ ATH54 13BG N N AS505 1ANW XMi AAP Thailand LX AV 30C 0 16 AS5051AN WXMi LINPUSTH 2 UMAC 1 5...

Page 154: ...2 AS5051AW XMi MCEBE6 UMAC 2 512 100 6L 5R_bg_0 3 C_AN ATMK 36 N14 1 WXGA SO512 MBII6 SO512 MBII6 N100 GB5 4 K NSM8 X ABT_ BRM4 318BG N N AS505 1AWX Mi EMEA Middle East LX AV 30J 04 3 AS5051AW XMi MC...

Page 155: ...2 8 AS5051AW XMi MCEDEB UMAC 2 512 100 6L 5R_bg_0 3 C_AN ATMK 36 N14 1 WXGA SO512 MBII6 SO512 MBII6 N100 GB5 4 K NSM8 X ABT_ BRM4 318BG N N AS505 1AWX Mi EMEA Holland LX AV 30J 03 3 AS5051AW XMi MCENL...

Page 156: ...X AV 30J 04 5 AS5051AW XMi MCESW8 UMAC 2 512 100 6L 5R_bg_0 3 C_AN ATMK 36 N14 1 WXGA SO512 MBII6 SO512 MBII6 N100 GB5 4 K NSM8 X ABT_ BRM4 318BG N N AS505 1AWX Mi EMEA UK LX AV 30J 04 6 AS5051AW XMi...

Page 157: ...AV 305 02 3 AS5051AW XMi XPHDE7 UMAC 2 512 100 6L 5R_bg_0 3 C_AN ATMK 36 N14 1 WXGA SO512 MBII6 SO512 MBII6 N100 GB5 4 K NSM8 X ABT_ BRM4 318BG N N AS505 1AWX Mi EMEA Greece LX AV 305 03 3 AS5051AW X...

Page 158: ...3 0 AS5051AW XMi XPHSLO2 UMAC 2 512 100 6L 5R_bg_0 3 C_AN ATMK 36 N14 1 WXGA SO512 MBII6 SO512 MBII6 N100 GB5 4 K NSM8 X ABT_ BRM4 318BG N N AS505 1AWX Mi EMEA Eastern Europe LX AV 305 02 9 AS5051AW X...

Page 159: ...S5051AW XMi XPHWFRB 1W UMAC 2 512 100 6L 5R_bg_0 3 C_AN ATMK 36 N14 1 WXGA SO512 MBII6 SO512 MBII6 N100 GB5 4 K NSM8 X ABT_ BRM4 318BG N N AS505 1AWX Mi EMEA Italy LX AV 305 03 7 AS5051AW XMi XPHWIT21...

Page 160: ...2 UMAC 1 512 80 6L 5R CB_bg_0 3 C_AN ATMK 36 N14 1 WXGA G SO512 MBII5 N N80G B5 4K NCB2 4X ABT_ BRM4 318BG N N AS505 1ANW XCi AAP Malaysia LX AV 30C 0 18 AS5051AN WXCi LINPUSMA 2 UMAC 1 512 80 6L 5R C...

Page 161: ...05 3 AS5051AW XMi MCESI1 UMAC 1 512 100 BT 6L 5R_bg_VP _0 3C_AN ATMK 36 N14 1 WXGA SO512 MBII6 N N100 GB5 4 K NSM8 X ABT_ BRM4 318BG FOX_ BRM_ 2 0 BT VoIP PCMC IA AS505 2NWX Mi AAP Thailand LX AV 30C...

Page 162: ...12 100 BT 6L 5R_bg_VP _0 3C_AN ATMK 36 N14 1 WXGA SO512 MBII6 N N100 GB5 4 K NSM8 X ABT_ BRM4 318BG FOX_ BRM_ 2 0 BT VoIP PCMC IA AS505 1AWX Mi EMEA Russia LX AV 305 04 5 AS5051AW XMi XPHRU1 UMAC 1 51...

Page 163: ...AS5051AW XMi MCEDEB UMAC 2 512 120 6L 5R_bg_0 3 C_AN ATMK 36 N14 1 WXGA SO512 MBII5 SO512 MBII5 N120 GB5 4 K NSM8 X ABT_ BRM4 318BG N N AS505 1AWX Mi EMEA Middle East LX AV 30J 07 0 AS5051AW XMi MCEAR...

Page 164: ...3 AS5051AW XMi MCENO5 UMAC 1 512 80 6L 5R_bg_0 3 C_AN ATMK 36 N14 1 WXGA SO512 MBII6 N N80G B5 4K NSM8 X ABT_ BRM4 318BG N N AS505 1AWX Mi EMEA Norway LX AV 30J 07 5 AS5051AW XMi MCENO5 UMAC 2 512 12...

Page 165: ...07 2 AS5051AW XMi MCETR5 UMAC 2 512 120 6L 5R_bg_0 3 C_AN ATMK 36 N14 1 WXGA SO512 MBII5 SO512 MBII5 N120 GB5 4 K NSM8 X ABT_ BRM4 318BG N N AS505 1AWX Mi EMEA Italy LX AV 30J 07 6 AS5051AW XMi MCEWIT...

Page 166: ...05 05 2 AS5051AW XMi XPHCS2 UMAC 2 512 120 6L 5R_bg_0 3 C_AN ATMK 36 N14 1 WXGA SO512 MBII5 SO512 MBII5 N120 GB5 4 K NSM8 X ABT_ BRM4 318BG N N AS505 1AWX Mi EMEA UK LX AV 30J 08 3 AS5051AW XMi MCEWUK...

Page 167: ...5 05 3 AS5051AW XMi XPHPL6 UMAC 2 512 120 6L 5R_bg_0 3 C_AN ATMK 36 N14 1 WXGA SO512 MBII5 SO512 MBII5 N120 GB5 4 K NSM8 X ABT_ BRM4 318BG N N AS505 1AWX Mi EMEA Holland LX AV 305 06 7 AS5051AW XMi XP...

Page 168: ...zerland LX AV 305 06 4 AS5051AW XMi XPHSW5 UMAC 2 512 120 6L 5R_bg_0 3 C_AN ATMK 36 N14 1 WXGA SO512 MBII5 SO512 MBII5 N120 GB5 4 K NSM8 X ABT_ BRM4 318BG N N AS505 1AWX Mi EMEA UK LX AV 305 06 5 AS50...

Page 169: ...052N WXMi LINPUSIL1 UMAC 1 512 80 BT 6L 5R CB_bg_0 3 C_AN ATTL5 0 N14 1 WXGA G SO512 MBII5 N N80G B5 4K NSM8 X ABT_ ATH54 13BG FOX_ BRM_ 2 0 N Model RO Country Acer Part no Descriptio n CPU LCD DIMM 1...

Page 170: ...8B G N AS305 3NWX Mi AAP India LX AV 20C 0 02 AS3053N WXMi LINPUSIL1 UMAC 1 512 60 6L 5R CB_bg_0 3 C_AN SMP64342 5W N14 1W XGAG SO512 MBII5 N N60GB5 4K NSM8 X ABT_BR M4318B G N AS305 3NWX Mi AAP Singa...

Page 171: ...PA USA Canad a LX AV 205 00 9 AS3053WX Mi XPHFR1 UMAC 1 512 80 6L 5R CB_bg_0 3 C_AN SMP64342 5W N14 1W XGAG SO512 MBII5 N N80GB5 4K NSM8 X ABT_BR M4318B G N AS305 3WXM i PA ACLA Spanis h LX AV 205 01...

Page 172: ...AS3053WX Mi XPHWSG2 1W UMAC 1 512 60 6L 5R CB_bg_0 3 C_AN SMP64342 5W N14 1W XGAG SO512 MBII5 N N60GB5 4K NSM8 X ABT_BR M4318B G N AS305 3WXM i PA ACLA Portug uese LX AV 205 01 1 AS3053WX Mi XPHXC1 UM...

Page 173: ...PA ACLA Spanis h LX AV 20J 00 7 AS3053WX Mi MCEES1 UMAC 1 512 60 6L 5R CB_bg_0 3 C_AN SMP64342 5W N14 1W XGAG SO512 MBII5 N N60GB5 4K NSM8 X ABT_BR M4318B G N AS305 3WXM i PA USA Canad a LX AV 206 00...

Page 174: ...key LX AV 20C 0 10 AS3053N WXMi LINPUSTR 1 UMAC 1 512 60 6L 5R_bg_0 3 C_AN SMP64342 5W N14 1W XGA SO512 MBII5 N N60GB5 4K NSM8 X ABT_BR M4318B G N AS305 3WXM i EMEA Turkey LX AV 205 01 6 AS3053WX Mi X...

Page 175: ...ows XP Pro environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to t...

Page 176: ...peaker EAB MPC57USB USB Storage Drive Iomega USB Zip 250MB Transcend 80G HDD Plextor DVD R RW LG DVD R RW Sony DVD R RW USB Camera Intel Easy PC Camera A20953 001 Orange Micro USB 2 0 Web Cam USB HUB...

Page 177: ...S card Sony Ericsson GC89 GPRS card ExpressCard Test Express Card Abcom 5 in 1 Adapter ExpressCard Reader Abcom GigaLan ExpressCard Sunix ECF2400 2 Ports 1394A ExpressCard Memory Card Test SD MS MMC S...

Page 178: ...168 Appendix B...

Page 179: ...sktop and Server models including K Service guides for all models K User s manuals K Training materials K Bios updates K Software utilities K Spare parts lists K TABs Technical Announcement Bulletin F...

Page 180: ...170 Appendix C...

Page 181: ...CPU Fan True Value Table 29 D DIMM Module 63 Display 4 display hotkeys 15 E Error Symptom to Spare Part Index 106 Euro 16 External CD ROM Drive Check 102 External Module Disassembly Flowchart 59 F Fe...

Page 182: ...ion 169 optical drive module 66 P Panel 5 Bottom 8 left 5 PC Card 9 35 PCMCIA 35 Power System Check 103 Battery Pack 105 Power Adapter 104 Processor 29 S Screw List 58 59 69 93 Speaker Module 90 speak...

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