Acer Extensa 500 User Manual Download Page 121

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Error Messages

Chapter 6 Troubleshooting

101

Error Messages

If you receive an error message, note the message and take
the corrective action. The following table lists the error
messages in alphabetical order together with the
recommended course of action.

Error Messages

Corrective Action

CMOS Battery Bad

Contact your dealer or an authorized
service center.

CMOS Checksum Error

Contact your dealer or an authorized
service center.

Disk Boot Failure

Insert a system (bootable) diskette in
the floppy drive (A:), then press

Enter

to reboot.

Diskette Drive
Controller Error or No
Controller Present

Contact your dealer or an authorized
service center.

Diskette Drive Error

Contact your dealer or an authorized
service center.

Diskette Drive Type
Mismatch

Press

(during POST) to enter the

Setup Utility; then press

Esc

to exit and

reconfigure the computer.

Equipment
Configuration Error

Press

(during POST) to enter the

Setup Utility; then press

Esc

to exit and

reconfigure the computer.

Hard Disk 0 Error

Contact your dealer or an authorized
service center.

Hard Disk 0 Extended
Type Error

Contact your dealer or an authorized
service center.

I/O Parity Error

Contact your dealer or an authorized
service center.

500-e.book : 500-6e.fm Page 101 Monday, August 17, 1998 9:36 PM

Summary of Contents for Extensa 500

Page 1: ......

Page 2: ...the computer All correspondence concerning your unit should include the serial number model number and date of purchase No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopy recording or otherwise without the prior written permission of Acer Incorporated Extensa Notebook Computer Model___________Serial ...

Page 3: ... your Computer 26 Chapter 2 Operating on Battery Power 29 Battery Pack 30 Power Management 36 Chapter 3 Peripherals and Options 41 External Monitor 42 External Keyboard 43 External Keypad 44 External Pointing Device 45 Printer 47 Audio Devices 48 Port Replicator 49 PC Cards 50 USB Devices 51 Miscellaneous Options 52 Key Component Upgrades 54 Chapter 4 Moving with your Computer 57 Disconnecting fro...

Page 4: ...ionally with the Computer 63 Chapter 5 Software 65 System Software 66 Sleep Manager 67 Notebook Manager 74 BIOS Utility 84 Chapter 6 Troubleshooting 95 Frequently Asked Questions 96 Error Messages 101 Appendix A Specifications 105 Index 109 ...

Page 5: ...mined by turning the device off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the device and receiver 3 Connect the device into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio television...

Page 6: ...e following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice Canadian Users This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Remarque à l intention des utilisateurs canadiens Cet appareil numérique de...

Page 7: ...not be blocked or covered The openings should never be blocked by placing the product on a bed sofa rug or other similar surface This product should never be placed near or over a radiator or heat register or in a built in installation unless proper ventilation is provided 7 This product should be operated from the type of power indicated on the marking label If you are not sure of the type of pow...

Page 8: ... exposed to rain or water d If the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition e If the product has been dropped or the...

Page 9: ...r type of power supply cord set provided in your accessories box for this unit It should be a detachable type UL listed CSA certified type SPT 2 rated 7A 125V minimum VDE approved or its equivalent Maximum length is 15 feet 4 6 meters ...

Page 10: ...EXPOSITION AUX RAYONS LUOKAN 1 LASERLAITE LASER KLASSE 1 VORSICHT UNSICHTBARE LASERSTRAHLUNG WENN ABDECKUNG GEÖFFNET NICHT DEM STRAHLL AUSSETZEN PRODUCTO LÁSER DE LA CLASE I ADVERTENCIA RADIACIÓN LÁSER INVISIBLE AL SER ABIERTO EVITE EXPONERSE A LOS RAYOS ADVARSEL LASERSTRÅLING VEDÅBNING SE IKKE IND I STRÅLEN VARO LAVATTAESSA OLET ALTTINA LASERSÅTEILYLLE VARNING LASERSTRÅLNING NÅR DENNA DEL ÅR ÖPPN...

Page 11: ...g skifte av batteri Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten Brukte batterier kasseres i henhold til fabrikantens instruksjoner VARNING Explosionsfara vid felaktigt batteribyte Anvãnd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren Kassera anvãnt batteri enligt fabrikantens instruktion VAROITUS Päristo voi räjähtää jos se o...

Page 12: ...TL Hardware Tested Year 2000 Compliant logo This model has been tested both by Acer s internal test labs and NSTL using NSTL s YMARK2000 certification test These tests certify that this model will successfully make the year 2000 transition For more details check the Acer Year 2000 Resource Center at http www acer com year2000 ...

Page 13: ...l features This manual should answer most of the questions you have about the day to day operation of your Extensa notebook computer Use the Just for Starters instructions that came with your computer to get your computer running for the first time You should also take advantage of the online help files that are available with almost all of the programs shipped with your computer We hope you enjoy...

Page 14: ...rtment cover in place 2 Connect one end of the AC adapter to the DC in port on the computer s rear panel and the other end to a properly grounded power outlet Note When using a battery pack for the first time fully recharge the battery then disconnect the adapter to use up the battery before recharging again Perform this action twice to condition the battery pack ...

Page 15: ...ower The POST Power On Self Test routine executes and Windows begins loading Note To turn off the power slide and hold the power switch for more than four seconds If you are using Windows 98 we recommend that you use the Shutdown command to turn off the computer If you turn off the computer and want to turn it on again wait at least two seconds before powering up ...

Page 16: ...hese steps to access the online documentation 1 Press the Windows logo button or click on the Start button 2 Select Programs 3 Click on Extensa Online The online help is easy to navigate with hypertext and hypergraphics Clear illustrations help describe notebook operation as well Getting Online If you are connected to the Internet and have World Wide Web access visit our home page http www acer co...

Page 17: ...offices worldwide For technical assistance and support in the United States and Canada you can call 1 800 816 2237 You can also contact a local dealer or distributor in the country you are traveling in for assistance To view support information follow these steps 1 Click on Start Settings Control Panel 2 Double click on System 3 Click on Support Information Note Always have your ITW passport on ha...

Page 18: ... water or any liquid on the computer Do not subject the computer to heavy shock and vibration Do not expose the computer to dust and dirt Never place objects on top of the computer to avoid damaging the computer Never place the computer on uneven surfaces Taking Care of your AC Adapter Here are some ways to take care of your AC adapter Do not connect the adapter to any other device Do not step on ...

Page 19: ...re removing or replacing batteries Do not tamper with batteries Keep them away from children Dispose of used batteries according to local regulations Recycle if at all possible Cleaning and Servicing When cleaning the computer follow these steps 1 Power off the computer and remove the battery pack 2 Disconnect the AC adapter 3 Use a soft cloth moistened with water Do not use liquid or aerosol clea...

Page 20: ...xx ...

Page 21: ...uter s many features Contents Features 2 Display 4 Indicators 6 Keyboard 8 Special Keys 8 Lock Keys 8 Embedded Numeric Keypad 9 Windows 98 Keys 10 Hot Keys 11 Keyboard Ergonomics 13 Touchpad 14 Touchpad Basics 14 Storage 16 Hard Disk 16 Floppy Drive 16 CD ROM Drive 17 Ports 18 Front Ports 18 Rear Ports 19 Universal Serial Bus 20 Right Ports 20 Fax Data Modem 22 PC Card Slots 20 Audio 23 Securing y...

Page 22: ...acceleration Internal CD ROM drive Internal 3 5 inch floppy drive High capacity Enhanced IDE hard disk Nickel metal hydride battery pack Power management system with standby and hibernation power saving modes Multimedia 16 bit high fidelity stereo audio with 3 D sound and wavetable synthesizer Built in dual speakers Compact disc player control feature Ultra slim high speed CD ROM drive Connectivit...

Page 23: ...n Full sized keyboard Wide and curved palm rest Ergonomically centered touchpad pointing device Compact disc player control Expansion CardBus PC card formerly PCMCIA slots two type II I or one type III with ZV Zoomed Video port support Mini docking station option for one step connect disconnect from peripherals Upgradeable memory and hard disk ...

Page 24: ...reat for giving presentations If you prefer you can also connect an external monitor when giving presentations This computer supports simultaneous LCD and CRT display Simultaneous display allows you to control the presentation from your computer and at the same time face your audience You can also connect other output display devices such as LCD projection panels for large audience presentations P...

Page 25: ...dby mode to conserve power when you close the display cover and turns it back on when you open the display cover To close the display cover fold it down gently until the display cover latch clicks into place Note If an external monitor is connected the computer turns off the display but does not enter standby mode when you close the display cover Caution To avoid damaging the display do not slam i...

Page 26: ...he display cover so you can see the status of the computer while the cover is closed Icon Function Description 1 Power Lights when the computer is on Blinks when a battery low condition occurs 2 Standby Lights when the computer enters Standby mode 3 Media Activity Lights when the floppy drive hard disk or CD ROM drive is active 4 Battery Charge Lights when the battery is being charged ...

Page 27: ...Indicators Chapter 1 Getting Familiar with your Computer 7 5 Caps Lock Lights when Caps Lock is activated 6 Num Lock Lights when Numeric Lock is activated Icon Function Description ...

Page 28: ...ck is on all alphabetic characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up ...

Page 29: ...on the keys Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold Shift while using cursor control keys Hold Fn while using cursor control keys Main keyboard keys Hold Fn while typing letters on embedded keypad Type the letters in a normal manner Note If an external keyboard or keypad is connected to the c...

Page 30: ...tion Windows logo key Start button Combinations with this key performs special functions Below are a few examples Tab Activate next Taskbar button E Explore My Computer F Find Document M Minimize All Shift M Undo Minimize All R Display Run dialog box Application key Opens the application s context menu same as right click ...

Page 31: ... and brightness volume output and the BIOS setup utility Hot Key Icon Function Description Fn F1 Hot key help Displays a list of the hotkeys and their functions Fn F2 Setup Accesses the notebook configuration utility See Notebook Manager on page 74 Fn F3 Standby Puts the computer in Standby mode Press any key to return See Standby Mode on page 37 to learn more about Standby mode ...

Page 32: ...play output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad on off Turns the internal touchpad on and off When you connect an external PS 2 mouse the computer automatically disables the touchpad Fn F8 Speaker on off Turns the speak...

Page 33: ...rd Ergonomics Located below the keyboard the wide and curved palm rest is ergonomically designed to provide you with a very comfortable place to rest your hands while you type Fn Contrast down Decreases the screen contrast available only for models with HPA displays Fn Brightness up Increases the screen brightness Fn Brightness down Decreases the screen brightness Hot Key Icon Function Description...

Page 34: ...fort and support Touchpad Basics The following items teach you how to use the touchpad Move your finger across the touchpad to move the cursor Press the left and right buttons located on the edge of the touchpad to do selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad produces similar results Note When you connect an ext...

Page 35: ...drag the cursor on the touchpad Tap twice at the same speed as double clicking the mouse button and hold finger to the touchpad on the second tap to drag the cursor Accesses context menu Click once Note Keep your fingers dry and clean when using the touchpad Also keep the touchpad dry and clean The touchpad is sensitive to finger movements Hence the lighter the touch the better the response Tappin...

Page 36: ... inch floppy drive High speed ultra slim CD ROM drive Hard Disk The hard disk can be upgraded when you need more storage space Consult your dealer for details Floppy Drive The ultra slim internal floppy drive reads and writes on standard 3 5 inch diskettes Ejecting a Floppy Disk Press the floppy disk eject button to eject a floppy disk from the floppy drive ...

Page 37: ...ccess Ejecting the CD ROM Tray To eject the CD ROM drive tray when the computer is turned on press the CD ROM eject button Note When power is off you can eject the CD ROM drive tray using the emergency eject hole see page 98 You can also eject the CD ROM drive tray when using the compact disc player control feature see page 24 ...

Page 38: ...t panel contains ports for external audio connections Note See Chapter 3 on how to connect external devices to the computer Icon Port Connects to 1 Speaker out jack Speakers or headphones 2 Audio line in jack Audio line in device with a 3 5mm minijack e g audio CD player stereo walkman 3 Microphone in jack 3 5mm minijack condenser microphone ...

Page 39: ...tlet 2 PS 2 port PS 2 compatible device e g PS 2 keyboard mouse keypad 3 Serial port Serial device e g serial mouse 4 Parallel port Parallel device e g parallel printer 5 Port replicator connector Port replicator 6 External monitor port Display monitor up to 1024x768 resolution 64K colors 7 USB port USB device e g USB mouse ...

Page 40: ...at enhance the usability and expandability of the computer PC Cards formerly PCMCIA are add on cards for portable computers giving you expansion possibilities long afforded by desktop PCs Popular type II cards include flash memory SRAM fax data modem LAN and SCSI cards Common type III cards are 1 8 inch ATA drives and cellular modems CardBus improves on the 16 bit PC card technology by expanding t...

Page 41: ...er connections e g network cable if necessary See your card manual for details For type III cards insert the card into the lower slot For ZV cards insert the card into the upper slot Ejecting a Card Before ejecting a PC card Exit the application using the card Left click on the PC card icon on the taskbar and stop the card operation Note Refer to your card s manual for details on how to install an...

Page 42: ...ta modem available in select countries To use the fax data modem port connect a phone cable from the modem port to a telephone jack Start your communications software program See your communications manual for instructions Caution This modem port is not compatible with digital phone lines Plugging this modem into a digital phone line will damage the modem ...

Page 43: ...ments that include 3D sound for true audio immersion Front dual speakers direct sound towards you to further enhance sound output A sensitive microphone is located above the display screen Besides the built in speakers there are audio ports on the front panel of the computer See Audio Devices on page 48 for more information on connecting external audio devices ...

Page 44: ...us track in the audio CD 2 Volume Control Adjusts the volume level 3 Next Track Jumps to the next track in the audio CD 4 Status LCD Displays the current track number displays if no audio CD is in the CD ROM drive 5 Play Pause Plays pauses the audio CD 6 Stop Eject Stops playing the audio CD When CD playback is stopped press again to eject the CD ROM drive tray 7 Power Turns the audio CD player on...

Page 45: ...tus LCD turns on 2 Press the CD eject button to eject the CD ROM drive tray 3 Firmly place an audio compact disc on the CD ROM drive tray spindle until you hear it click in place 4 Close the CD ROM drive tray 5 Use the front panel buttons to play the CD 6 Use the volume control knob to adjust the volume level Turn the knob to the right to increase the volume turn it to the left to decrease the vol...

Page 46: ...ter security lock cable around an immovable object such as a table or locked drawer handle Insert the lock into the notch and turn the key to secure the lock Passwords A two level password scheme protects your computer from unauthorized access When set no one can access the computer without entering the correct password There are two types of passwords you can set Setup Password secures your compu...

Page 47: ...r Computer 27 See BIOS Utility on page 84 for details Setting a Password You can set the password using Notebook Manager go to page 78 BIOS Utility go to page 91 Important Do not forget your password If you forget your password you need to contact your dealer ...

Page 48: ...28 User s Guide ...

Page 49: ...tery Pack Characteristics 30 Installing and Removing the Battery Pack 31 Charging the Battery 32 Charging Modes 32 Checking the Battery Level 33 Using the Windows Battery Meter 33 Optimizing Battery Life 33 Battery low Warning 34 Power Management 36 Power Management Modes 36 Display Standby Mode 36 Hard Disk Standby Mode 37 Peripheral Standby Modes 37 Standby Mode 37 Hibernation Mode 38 Advanced P...

Page 50: ...ls This tells you that the battery power is critically low and you should save your work You can correct this situation by recharging the battery pack Whenever possible use the AC adapter The battery will come in handy when you travel or during a power failure It is advisable to have an extra fully charged battery pack available as backup Using a Battery Pack for the First Time When using a batter...

Page 51: ...d battery pack depletes in roughly a day with the computer in Standby mode a month in Hibernation mode or when power is off Installing and Removing the Battery Pack To install a battery pack slide it into the battery compartment then latch the battery compartment cover Reverse the steps to remove the battery pack Warning Do not expose battery packs to temperatures below 0ºC 32ºF or above 60ºC 140º...

Page 52: ...When the computer is in use with the AC adapter plugged in the computer also charges the battery pack if installed This mode will take longer to fully charge a battery than rapid mode In charge in use mode a fully depleted battery gets fully charged in approximately three to four hours Trickle mode When the battery is fully charged the adapter changes to trickle mode to maintain the battery charge...

Page 53: ...on Optimizing battery life prolongs the charge recharge cycle and improves recharge efficiency Follow these suggestions to optimize and maximize battery power Purchase an extra battery pack Use Sleep Manager to reserve hard disk space for the Hibernation function See Sleep Manager on page 67 Use the AC adapter whenever possible so that the battery is reserved for on the go computing Keep the batte...

Page 54: ... power pay extra attention to the warning beeps and the power indicator on the display panel The following signals indicate a battery low condition The buzzer generates four short beeps every minute if you enabled the Battery low Warning Beep parameter in Setup The power indicator flashes at regular intervals until battery power is depleted When you receive a battery low warning you have around tw...

Page 55: ...er to the computer 2 Save all necessary files 3 Resume work Power off the computer if you wish to recharge the battery rapidly An extra fully charged battery pack available 1 Save all necessary files 2 Exit the application 3 Power off the computer 4 Replace the battery pack 5 Power on the computer and resume work or 1 Save all necessary files 2 Enter Hibernation mode press Fn F4 3 Install the extr...

Page 56: ...The problem with this is that no two users are alike Each of us has his or her own habits when using the computer which makes timer based power management ineffective This computer manages its power according to the way you use your computer This means the computer delivers maximum power when you need it and saves power when you don t need the maximum all without your intervention There are no tim...

Page 57: ...plied to the hard disk is reduced to a minimum The hard disk returns to normal once the computer accesses it Peripheral Standby Modes The peripheral connections in your computer also power down to save power if there is no activity within the period of time specified by the computer s power management system for these devices These include audio serial ports floppy drive and parallel port Standby ...

Page 58: ...er set and let it be matched Open the display cover Experience an incoming PC card modem event Hibernation Mode In Hibernation mode all power shuts off the computer does not consume any power The computer saves all system information onto the hard disk before it enters Hibernation mode Once you turn on the power the computer restores this information and resumes where you left off upon leaving Hib...

Page 59: ...puter s power management system elapses without any system activity If a battery low condition occurs and the Battery Low Suspend parameter in Setup is set to ENABLED Invoked by the operating system power saving modes To exit Hibernation mode press the power switch The computer also resumes from Hibernation mode if the resume timer is set and matched Note If the computer beeps but does not enter H...

Page 60: ...er consumption APM is a power management approach defined jointly by Microsoft and Intel An increasing number of software packages support APM to take advantage of its power saving features and allows greater system availability without degrading performance For more information about APM under Windows refer to your Windows user s manual ...

Page 61: ...on how to upgrade key components Key component upgradeability helps keep your computer in step with the latest technology Contents External Monitor 42 External Keyboard 43 External Keypad 44 External Pointing Device 45 External PS 2 Mouse 45 External Serial Mouse 46 Printer 47 Audio Devices 48 Port Replicator 49 PC Cards 50 USB Devices 51 Miscellaneous Options 52 Additional Power Packs 52 Battery ...

Page 62: ...r To show graphical effects on a larger display connect an external monitor to the CRT port Read the monitor manual for additional instructions Note If an external monitor is not connected closing the display cover puts the computer into standby mode ...

Page 63: ...yboard This computer has a keyboard with full sized keys and an embedded keypad If you feel more comfortable using a desktop keyboard you can install a PS 2 compatible external keyboard To connect an external keyboard plug the external keyboard into the PS 2 connector ...

Page 64: ...External Keypad 44 User s Guide External Keypad You can also use a 17 key numeric keypad for number sensitive data entry applications To connect the keypad plug the keypad connector into the PS 2 port ...

Page 65: ...mpatible or serial mouse or similar pointing device External PS 2 Mouse The built in touchpad works alternately with an external PS 2 mouse which is hot pluggable To use a PS 2 compatible mouse simply plug it into the PS 2 port Note When using an external mouse you may choose to disable the internal touchpad by pressing Fn F7 ...

Page 66: ...Pointing Device 46 User s Guide External Serial Mouse If you use a serial mouse plug it into the serial port To enable the serial mouse use the Add New Hardware tool in the Windows 95 or Windows 98 Control Panel ...

Page 67: ...al printer plug the printer cable into the serial port For a parallel printer plug the printer cable into the parallel port See your printer manual for operating instructions Note If the printer does not function enter Setup and verify that the parallel port is enabled See Startup Configuration on page 87 for assistance ...

Page 68: ...sy to connect with the audio ports accessible from the front of the computer You can plug in an external microphone to the microphone in jack or audio line in device to the audio line in jack Amplified speakers or headphones connect to the speaker headphone out jack ...

Page 69: ...w more With the port replicator you can easily use external devices such as an external monitor a printer a keyboard a mouse with your computer without connecting and disconnecting these devices to your computer You only need to connect these devices to the port replicator then dock your computer to the port replicator to make use of these devices Refer to the easy to use quick reference and insta...

Page 70: ...er s Guide PC Cards The computer has two CardBus PC card slots that accommodate two type I II or one type III PC card s Please consult your dealer for PC card options available that you can purchase for your computer ...

Page 71: ...r has a USB Universal Serial Bus port that allows you to connect peripherals without occupying too many resources Common USB devices include the mouse and keyboard Most USB devices also include a built in USB port connector which allows you to daisy chain other USB devices ...

Page 72: ... with more power on the go AC Adapter The compact AC adapter charges your battery pack and supplies power to your computer You can order a spare AC adapter so you do not need to carry it from the office to your home or destination Cables PS 2 Y Bridge Cable The PS 2 Y bridge cable allows you to connect two PS 2 devices mouse and keyboard to your computer simultaneously Note The keyboard must be co...

Page 73: ... s PS 2 port and the double connector ends to the two PS 2 devices File Transfer Cable Besides using the infrared port you can also transfer files between computers using a file transfer cable Connect the file transfer cable between the parallel ports of the two computers and use your file transfer utility to perform the transfer ...

Page 74: ...from 16 to 128 MB employing 16 32 64 MB 64 bit soDIMMs Small Outline Dual Inline Memory Modules Memory Configurations The following table lists the possible memory configurations Note Contact your authorized dealer if you decide to perform a key component upgrade Important DIMMs in both slots should be of the same type Do not mix different DIMM types EDO and SDRAM together Slot 1 Slot 2 Total Memo...

Page 75: ...rn the computer over to access its base 2 Remove the screws from the memory door then lift up and remove the memory door 3 Insert the memory module diagonally into the slot then gently press down until it clicks into place 16 MB 64 MB 80 MB 32 MB 0 MB 32 MB 32 MB 16 MB 48 MB 32 MB 32 MB 64 MB 32 MB 64 MB 96 MB 64 MB 0 MB 64 MB 64 MB 16 MB 80 MB 64 MB 32 MB 96 MB 64 MB 64 MB 128 MB Slot 1 Slot 2 To...

Page 76: ...r automatically detects and reconfigures the total memory size Hard Disk Upgrade You can upgrade your hard disk with a higher capacity drive when you need more storage space The computer uses a 12 7mm or 9 5mm 2 5 inch Enhanced IDE hard disk Please consult your dealer if you need to upgrade your hard disk ...

Page 77: ... 59 What To Bring to Long Meetings 59 Taking the Computer Home 60 Preparing the Computer 60 What To Bring with You 60 Special Considerations 60 Setting Up a Home Office 61 Traveling with the Computer 62 Preparing the Computer 62 What To Bring with You 62 Special Considerations 62 Traveling Internationally with the Computer 63 Preparing the Computer 63 What To Bring with You 63 Special Consideratio...

Page 78: ...f the computer 4 Disconnect the cord from the AC adapter 5 Disconnect the keyboard pointing device printer external monitor and other external devices If your external devices are connected to the optional port replicator disconnect the notebook from the port replicator You do not need to disconnect the external devices from the port replicator 6 Disconnect the Kensington lock if you are using one...

Page 79: ...harged battery runs the computer for 2 3 hours under most circumstances If your meeting is shorter than that you probably do not need to bring anything with you other than the computer What To Bring to Long Meetings If your meeting will last longer than 3 hours or if your battery is not fully charged you may want to bring the AC adapter with you to plug in your computer in the meeting room If the ...

Page 80: ... computer in a protective case that can prevent the computer from sliding around and cushion it if it should fall What To Bring with You Unless you already have some items at home bring the following items with you AC adapter and power cord The printed user s manual Special Considerations Follow these guidelines to protect your computer while traveling to and from work Minimize the effect of tempe...

Page 81: ...rning on the computer If the temperature change is greater than 18 F 10 C allow the computer to come to room temperature slowly If possible leave the computer for 30 minutes in an environment with a temperature between outside and room temperature Setting Up a Home Office If you frequently work on your computer at home it may be worthwhile purchasing a second AC adapter for use at home With a seco...

Page 82: ... it into the gate area What To Bring with You Bring the following items with you AC adapter Spare fully charged battery packs Additional printer driver files if you plan to use another printer Special Considerations In addition to the guidelines for taking the computer home follow these guidelines to protect your computer while traveling Always take the computer as carry on luggage If possible hav...

Page 83: ...ry packs Additional printer driver files if you plan to use another printer Proof of purchase in case you need to show it to customs officials International Traveler s Warranty passport Special Considerations Follow the same special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When traveling in another country check that the lo...

Page 84: ...Traveling Internationally with the Computer 64 User s Guide If you are using the modem check if the modem and connector is compatible with the telecom system of the country you are traveling in ...

Page 85: ...ager 74 Information Viewer 75 POST 76 Boot Sequence 77 Password 78 Setting the Power On Password 79 Setting the Setup Password 80 Power Management 81 Display Device 82 BIOS Utility 84 Navigating the BIOS Utility 84 Basic System Settings 85 Startup Configuration 87 Onboard Devices Configuration 89 System Security 90 Setting a Password 91 Changing a Password 92 Removing a Password 92 Power Managemen...

Page 86: ... hardware BIOS utility LDCM LANDesk Client Manager support System utilities drivers and application software Note To access Windows 98 software applications click on the Start button and select the application folder Then click on the application icon to run the selected application To learn about the software and utility make use of the online help provided by the software ...

Page 87: ... and Windows APM Advanced Power Management to manage the hibernation operation This includes creating the hibernation file which contains the current state of the computer checking if the hibernation file is valid saving and loading the contents of the hibernation file when entering to and resuming from hibernation The hibernation file resides in a contiguous area on your hard disk Sleep Manager c...

Page 88: ...if enabled to bring up the main Sleep Manager program The Sleep Manager icon may or may not appear on the taskbar A checkbox in the Sleep Manager main screen determines whether to enable or disable the icon on the taskbar This icon shows the current status of the hibernation feature The icon changes to tell you if the feature is valid or not Resting your cursor on the icon also shows the status St...

Page 89: ... resources need to be stored before the computer can enter hibernation mode so that the computer can resume successfully These resources are the contents of Onboard memory DRAM or dynamic memory Video RAM VRAM or video memory SMRAM static memory and Others The total size of these resources shows as the recommended size in the dialog box Recommended Size Displays the minimum size of the contiguous ...

Page 90: ... to automatically create the hibernation file Sleep Manager displays the recommend size based on onboard system information You can also choose Advance to manually set the space settings and size The advanced screen shows below Enable Indicator on the Taskbar When this checkbox is checked the Sleep Manager status appears on the taskbar Double click on the Sleep Manager status icon on the taskbar t...

Page 91: ... required space on the hard disk during the space creation process it shows a message box to inform the user Not Enough Space for Allocation This is an error message that may appear when Sleep Manager is creating the hibernation file There are several different reasons that may cause this error One reason is that the size of the free disk space on your hard disk is less than the required size For ...

Page 92: ...be compressed The free space on the host drive is usually very small so the compression software needs to be run again to enlarge the size of the host uncompressed drive for Sleep Manager Remove If you want to use or take back the reserved space click on the Remove button This will disable the hibernation feature Instead the computer will only be able to enter standby mode Minimize Minimize Sleep ...

Page 93: ...nager Chapter 5 Software 73 Note Do not deactivate remove or exit or uninstall Sleep Manager Do not remove or delete the hibernation file Hibernation will not work without Sleep Manager and the hibernation file ...

Page 94: ...r 2 Select the Notebook Manager application to run the program Notebook Manager consists of six sections Information Viewer POST Boot Sequence Password Power Management Display Device To select a section click on the tab of the section you want to view Note Certain hot key functions are disabled when you access the notebook manager because these functions are also found in the notebook manager Not...

Page 95: ...r Note Items in this table may differ slightly from the ones onscreen Item Description CPU Brand type and clock speed of the CPU Central Processing Unit Total Memory Total amount of main memory in megabytes Video RAM Total amount of video memory in megabytes Hard Disk Size of hard disk in megabytes CD ROM Detects presence of the CD ROM drive Serial Port 1 Resource settings of serial port 1 ...

Page 96: ...st at system startup Parallel Port Resource settings of the parallel port Internal Cache Detects presence and total amount of internal cache memory in kilobytes External Cache Detects presence and total amount of external cache memory in kilobytes TouchPad Detects the presence and setting of the internal pointing device Pointing Device Type s of the pointing device s detected internal and external...

Page 97: ...ROM as a bootable device Enable to tell the computer to search for a bootable CD ROM in the CD ROM drive and boot from there before following the boot sequence setting Sequence Specifies the boot sequence or order to follow Options include Drive A then C The computer searches for a bootable diskette in the floppy drive If no bootable diskette is found the computer boots from the hard disk Drive A ...

Page 98: ...e and boot from there Make your selection and click on Apply to accept Password Password is used to set modify or delete the password s for your computer There are two passwords used in the system Power On Password The power on password prevents unauthorized access to the computer during system startup and at resume from standby hibernation modes or an elapsed system resume timer Setup Password Th...

Page 99: ...Power On Password checkbox 3 Click in the New Password textbox and type in up to seven alphanumeric characters A Z a z 0 9 which you want to be your Power On Password 4 Click in the Confirm Password textbox and retype the password 5 Click on OK to accept Note To change a password follow the same steps used to set a password To remove a password follow the same steps used to set a password but leav...

Page 100: ...box 3 Click in the New Password textbox and type in up to seven alphanumeric characters A Z a z 0 9 which you want to be your Setup Password 4 Click in the Confirm Password textbox and retype the password 5 Click on OK to accept Note To change a password follow the same steps used to set a password To remove a password follow the same steps used to set a password but leave both fields blank ...

Page 101: ...tic power management This option is available only for Windows 95 Enabled display always on Select to leave your display always turned on useful when you need to make presentations on your computer We recommend you disable this feature to save battery power This option is available only for Windows 95 Enable hotkey beep Select to enable the computer to give off beeps when a hot key or key combinat...

Page 102: ...e system resume timer Select to allow the computer to wake up from standby mode if the resume timer is set and matched System Resume Timer When Enable system resume timer is selected click on the button to set the System Resume Timer Display Device Display Device is used to control various settings related to display device s such as the display brightness contrast levels ...

Page 103: ...s and contrast levels Click on the radio button of the desired item then click on Apply to accept To modify the brightness and or contrast levels click and hold the slider control and move to the right to increase move to the left to decrease the setting You can also click on the item and use the cursor keys to set the desired level Note Make sure an external monitor is connected before External m...

Page 104: ...efer to Chapter 6 Troubleshooting when a problem arises To activate the BIOS Utility press F2 during POST while the Extensa logo is being displayed Navigating the BIOS Utility There are six menu options Basic System Settings Startup Configuration Onboard Devices Configuration System Security Power Management and Load Default Settings To enter a menu highlight the item using the keys then press Ent...

Page 105: ...he menu options to return to the main menu Basic System Settings The Basic System Settings screen contains parameters involving basic computer settings and hardware information Note You can change the value of a parameter if it is enclosed in square brackets Note Navigation keys for a particular menu are shown on the bottom of the screen ...

Page 106: ...Sets the system time Format HH MM SS hour minute second Floppy Drive A Shows the floppy disk drive type 1 44MB 3 5 inch Hard Disk Sets the hard disk type Options Auto User or None When set to Auto the computer automatically detects the hard disk information cylinders heads sectors tracks and maximum capacity When set to User you need to input these information manually Note We suggest you set Hard...

Page 107: ...ameter Description Boot Display Sets the display on boot up When set to Auto the computer automatically determines the display device If an external display device e g monitor is connected it becomes the boot display otherwise the computer LCD is the boot display When set to Both the computer outputs to both the computer LCD and an external display device if one is connected Options Auto or Both M...

Page 108: ... Options Drive A Then C Drive A Drive C Drive C Then A Boot from CD ROM Enables boot up from the CD ROM drive When enabled the computer attempts to boot from the CD ROM drive looks for a bootable CD ROM before following the boot sequence specified inthe System Boot Drive parameter Options Enabled or Disabled Operating System Specifies the operating system installed in the computer This parameter h...

Page 109: ...re the default and suggested parameter settings Caution The parameters in this screen are for advanced users only You do not need to change the values in this screen because these values are already optimized Parameter Description Serial Port Enables or disabled the serial port Options Enabled or Disabled Base Address Sets the I O address of the serial port Options 3F8h 2F8h 3E8h or 2E8h IRQ Sets ...

Page 110: ...r Disabled Base Address Sets the I O address of the parallel port Options 378h 278h or 3BCh IRQ Sets the interrupt request of the parallel port Options 7 or 5 Operation Mode Sets the operation mode of the parallel port Options Bi directional ECP or Standard ECP DMA Channel Sets a DMA channel for the printer to operate in ECP mode This parameter is enabled only if Operation Mode is set to ECP Optio...

Page 111: ...st of up to seven characters A Z a z 0 9 Parameter Description Disk Drive Control Diskette Drive Determines the level of operation of the floppy drive Options Normal or Disabled Disk Drive Control Hard Disk Drive Determines the level of operation of the hard disk Options Normal or Disabled Setup Password When set this password protects the this BIOS Utility from unauthorized entry Options None or ...

Page 112: ...c to return to the main menu 6 Press Esc The following dialog box appears 7 Select Yes and press Enter to save the password and exit the BIOS Utility Changing a Password To change a password follow the same steps used to set a password Removing a Password To remove a password use the and keys to highlight a password parameter and press the or key Important Be very careful when typing your password...

Page 113: ...t Mode Enables or disables heuristic power management Windows 95 only See Power Management on page 36 for more information on power management modes Options Enabled or Disabled Display Always On When enabled the computer display is always on Windows 95 only You may want to set this if you are making a presentation on your computer Options Disabled or Enabled Hotkey Beep When enabled the computer g...

Page 114: ...at if System Resume Timer Mode is enabled Format MM DD YYYY month day year System Resume Time Sets the time the computer resumes at if System Resume Time Mode is enabled Format HH MM SS hour minute second Battery Low Warning Beep Enables or disables warning beeps during a battery low condition Options Enabled or Disabled Sleep on Battery low Enables or disables the hibernation function during a ba...

Page 115: ...ing a technician if a problem occurs Solutions to more serious problems require opening up the computer Do not attempt to open the computer by yourself Contact your dealer or an authorized service center for assistance Contents Frequently Asked Questions 96 Error Messages 101 Troubleshooting 6 ...

Page 116: ... AC adapter is plugged in properly to the computer and to the power outlet If it is lit check the following If the Standby indicator is lit the computer is in standby mode Press any key or tap on the touchpad to resume Is a non bootable non system diskette in the floppy drive Remove or replace it with a system diskette and press Ctrl Alt Del to restart the system The operating system files may be ...

Page 117: ...bring up the Display Properties dialog box Then click on the Settings tab to make sure the resolution is set to the appropriate resolution Resolutions lower than the specified resolution is not full screen on the computer or on an external monitor No audio from the computer Check the following The volume may be muted In Windows 98 look at the volume control icon on the taskbar If it is crossed out...

Page 118: ...to the microphone in jack and or the audio line in device is connected to the audio line in jack on the computer s front panel If you cannot hear playback the speakers may be muted I want to eject the CD ROM tray without turning on the power I cannot eject the CD ROM drive tray There is a mechanical eject button on the CD ROM drive Simply insert the tip of a pen or paperclip and push to eject the ...

Page 119: ...tartup Configuration on page 87 for details I prefer using an external keyboard and mouse but both have PS 2 connectors and there is only one PS 2 port on the computer To connect two PS 2 type devices to the computer you need to use a PS 2 Y bridge connector See PS 2 Y Bridge Cable on page 52 for details The printer does not work Check the following Make sure that the printer is connected to a pow...

Page 120: ...the internal modem To properly use your communications software e g HyperTerminal you need to set up your location 1 Open the Windows 98 Control Panel and double click on the Modems icon 2 Click on Dialing Properties and begin setting up your location Refer to the Windows 98 manual ...

Page 121: ...rive A then press Enter to reboot Diskette Drive Controller Error or No Controller Present Contact your dealer or an authorized service center Diskette Drive Error Contact your dealer or an authorized service center Diskette Drive Type Mismatch Press F2 during POST to enter the Setup Utility then press Esc to exit and reconfigure the computer Equipment Configuration Error Press F2 during POST to e...

Page 122: ...s F2 during POST to enter the Setup Utility 2 Enter the Hard Disk 0 submenu and correct the Hard Disk 0 type See the specification label attached to hard disk drive We suggest you set the Hard Disk 0 type to Auto for hard disk drive auto detection 3 Exit the Setup Utility saving the changes Non system disk or disk error Replace and strike any key when ready Insert a system bootable diskette in the...

Page 123: ...e Some problems may be solved using the BIOS Setup Utility See BIOS Utility on page 84 RAM BIOS Bad Contact your dealer or an authorized service center RAM Parity Error Contact your dealer or an authorized service center Real Time Clock Error Press F2 during POST to reconfigure the computer Video RAM BIOS Bad Contact your dealer or an authorized service center Error Messages Corrective Action ...

Page 124: ...104 User s Guide ...

Page 125: ...nous Dynamic Random Access Memory 64 bit dual memory banks 256KB Flash ROM BIOS Data Storage One 2 5 inch 12 7mm removable hard disk One 3 5 inch internal floppy drive One 5 25 inch internal CD ROM drive Display and Video 12 1 inch fast response high contrast true color High Performance Addressing HPA LCD or 12 1 inch high color Thin Film Transistor TFT LCD 800x600 SVGA resolution Integrated 128 b...

Page 126: ...ce 85 86 89 key Windows 95 Windows 98 keyboard Ergonomically centered touchpad pointing device I O Ports Two type II I or one type III CardBus socket s One RJ 11 phone jack One DC in jack AC adapter One RS 232 serial port UART16550 compatible One parallel port ECP compliant One external monitor port DDC 2 0 compliant One keyboard mouse port PS 2 compatible One port replicator connector One speaker...

Page 127: ...0 C 35 C Non operating 20 C 60 C Humidity non condensing Operating 20 80 RH Non operating 20 80 RH System Windows 98 operating system DMI compliant LDCM support Battery Pack 34 WattHour Nickel Metal Hydride battery pack Smart battery management technology 2 hour rapid charge 3 4 hour charge in use AC Adapter 45 Watt Auto sensing 100 240Vac 50 60Hz ...

Page 128: ...Specifications 108 User s Guide Options 16 32 64 MB SDRAM memory upgrade module Higher capacity hard disk drive PS 2 Y cable Full function port replicator Additional AC adapter and battery pack ...

Page 129: ...ving 31 using the first time 30 BIOS Utility 84 94 Basic System Settings menu 85 entering 84 Load Default Settings menu 94 navigating 84 Onboard Devices Configuration menu 89 Power Management menu 93 Startup Configuration menu 87 System Security menu 90 boot order setting in Notebook Manager 77 brightness hot keys 13 setting in Notebook Manager 83 C caps lock 8 on indicator 7 care AC adapter xviii...

Page 130: ...ot keys 12 setting in Notebook Manager 83 D date setting in BIOS Utility 86 diskette ejecting 16 diskette drive 16 display 4 auto dim feature 37 hot keys 12 opening and closing 5 performance 4 power management 4 36 setting boot device in BIOS Utility 87 setting boot device in Notebook Manager 83 setting in Notebook Manager 82 simultaneous 4 switching device in Notebook Manager 83 troubleshooting 9...

Page 131: ...necting externally 44 L LEDs 6 M media access on indicator 6 media bay 17 memory installing 55 56 size configurations 54 upgrading 54 messages error 101 microphone troubleshooting 98 modem 22 monitor connecting 42 mouse connecting externally 45 troubleshooting 99 N Notebook Manager 74 83 Boot Sequence 77 Display Device 82 hot key 11 Information Viewer 75 Password 78 Power Management 81 starting 74...

Page 132: ... management advanced 40 heuristic 36 power management modes display standby mode 36 hard disk standby mode 37 Hibernation mode 38 39 peripheral standby modes 37 Standby mode 37 38 printer connecting 47 troubleshooting 99 problems 96 audio 97 98 CD ROM 98 display 96 97 keyboard 99 printer 99 serial mouse 99 startup 96 troubleshooting 95 PS 2 mouse connecting 45 PS 2 y bridge cable connecting 52 Q q...

Page 133: ...us indicators 6 storage 16 floppy drive 16 hard disk 16 support information xvii T time setting in BIOS Utility 86 touchpad 14 hot key 12 using 14 15 travel international flights 63 local trips 62 troubleshooting 95 U Universal Serial Bus 20 USB connecting 51 USB See Universal Serial Bus utility BIOS Setup 84 94 Notebook Manager 74 83 Sleep Manager 67 V volume adjusting 25 W warranty International...

Page 134: ...114 User s Guide ...

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