Acer ET110-31W-C1C2 User Manual Download

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20 - Recovery

ECOVERY

If you are having trouble with your computer, and the frequently asked
questions (

see Got a question? on page 57

) do not help, you can

recover your computer.
This section describes the recovery tools available on your computer.
Acer provides

Acer ControlCenter

, which allows you to reset your PC,

refresh your PC, or create a factory default backup. If you cannot
access

Acer ControlCenter

, click

Settings

in the Start menu, select

Update & Security

and then click

Recovery.

Creating a factory default backup

Recovery Management allows you to quickly and easily back up your
operating system, installed apps and data.

Note

Acer ControlCenter vary depending on model or Operating System.

Important

We recommend that you create a Factory Default Backup as soon as
possible. In certain situations a full recovery will require a USB
recovery backup.

Note

Since the recovery backup requires at least 8 GB of storage after formatting,
it is recommended to use a USB drive with a capacity of 16 GB or larger.

Summary of Contents for ET110-31W-C1C2

Page 1: ...USER S MANUAL ...

Page 2: ...n in or sign up for an Acer ID 4 Enter S N or SNID of your device to register it Important This manual contains proprietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Some features described in this manual may not be supported depending on the Operating System version Images provided herein are for reference only and...

Page 3: ...ng passwords 40 Power management 41 Saving power 41 Battery pack 43 Battery characteristics 43 Charging the battery 43 Optimizing battery life 44 Checking the battery level 45 Battery low warning 45 Traveling with your computer 46 Disconnecting from the desktop 46 Moving around 46 Preparing the computer 46 What to bring to meetings 47 Taking the computer home 47 Preparing the computer 47 What to t...

Page 4: ...4 Table of contents Protecting your computer 68 Choose an Internet Service Provider 68 Network connections 70 Surf the Net 71 Internet security software 72 ...

Page 5: ...g for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a network and using Bluetooth Information on using Acer s bundled software ...

Page 6: ...es for your computer from http go acer com id 17883 1 The link will open the Acer Support webpage 2 Scroll down to Drivers and Manuals and search for your model by pasting in or manually entering the serial number SNID or product model 3 From this page you can also download and install the Acer identification utility that will automatically detect your computer s serial number and SNID and allow y...

Page 7: ...eat such as a radiator Do not expose the computer to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the computer to magnetic fields Do not expose the computer to rain or moisture Do not spill water or any liquid on the computer Do not subject the computer to heavy shock or vibration Do not expose the computer to dust or dirt Never place objects on top of the computer Do not sla...

Page 8: ...plugged in should not exceed the ampere rating of the cord if you are using an extension cord Also the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating Cleaning and servicing When cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If your...

Page 9: ...a Camera for video communication or taking photos 3 Touchscreen Displays computer output supports multi touch input 4 Power button Press to turn the computer on and off NOTE Do not press the power button repeatedly Only press it to activate the device after the current function is completed 5 Volume buttons Adjust the system volume 6 P F Programmable keys Assign a function to a key configuration m...

Page 10: ...escription Icon Item Description 1 USB port Connects to USB devices 2 MICRO SD Micro SD card reader Accepts one Secure Digital microSD card Only one card can operate at a time 3 Headset jack Connects to audio devices e g speakers headphones Note Your computer comes with port covers The port covers protect your computer and reduce dust accumulation Lift the edge of the port cover to access the slot...

Page 11: ...SB 3 2 Gen 1 and earlier devices For optimal performance use USB 3 2 Gen 1 certified devices Defined by the USB 3 2 Gen 1 specification SuperSpeed USB Icon Item Description 1 USB Type C port with DC in Connects to the provided USB Type C power adapter and to USB devices with a USB Type C connector Supports DisplayPort over USB C 2 USB port Connects to USB devices 3 Micro HDMI port Supports high de...

Page 12: ...ription 1 Hang buckles Align the two hooks of the accessory with the two corresponding holes on the tablet Icon Item Description 1 Location holes Attach the tablet to the dock and keep the tablet secured in place 2 Keyboard connector Connects to the keyboard 1 1 2 ...

Page 13: ...rcode scanner 2 Rear camera Camera for video communication or taking photos 3 Speaker Delivers stereo audio output 4 NFC transmitter optional Communicates with another NFC enabled device 5 Metal buckles Align the two hooks of the accessory with the two corresponding holes on the tablet 1 2 3 4 5 ...

Page 14: ...oard connector Connects to the keyboard 3 Keyboard For entering data into your computer See Using the keyboard on page 15 4 Touchpad Touch sensitive pointing device The touchpad and selection buttons form a single surface Press down firmly on the touchpad surface to perform a left click Press down firmly on the lower right corner to perform a right click 2 1 3 4 ...

Page 15: ...e in uppercase Scroll Lock When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work with some applications Hotkey Icon Function Description Fn F1 Speaker toggle Turns the speakers on and off Fn F2 Volume down Decreases the sound volume Fn F3 Volume up Increases the sound volume Fn F4 Play Pause Plays or pauses a sel...

Page 16: ...ases the screen brightness Fn F11 Mail Activates the default email Fn F12 Scroll Lock Scroll Lock Turns Scroll Lock on or off Fn Home Home Scrolls to the beginning of a document Fn End End Scrolls to the end of a document Fn PgUp Page up Scrolls up a page in a document Fn PgDn Page down Scrolls down a page in a document Hotkey Icon Function Description ...

Page 17: ...Slide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger to perform a click which will select or start an item Quickly repeat the tap to perform a double tap or double click Two finger press Lightly tap the touchpad with two fingers to perform a right click In the Start screen this will toggle the app comm...

Page 18: ...ipe down to minimize all open windows and show Desktop swipe upwards to restore the minimized windows Swipe left or right to switch between open windows Four finger press Lightly tap the touchpad with four fingers to open the Action Center Four finger swipe Swipe across the touchpad with four fingers Swipe up to open Task View Move the cursor over a window and tap the touchpad to select that windo...

Page 19: ...in the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 2 Select All settings 3 Select Devices Touchpad 4 Now you can adjust the settings to suit your personal needs You can switch off the touchpad if you prefer to use a mouse Or you can adjust the touchpad sensitivity to suit your needs Scroll down to see more settings ...

Page 20: ... click Settings in the Start menu select Update Security and then click Recovery Creating a factory default backup Recovery Management allows you to quickly and easily back up your operating system installed apps and data Note Acer ControlCenter vary depending on model or Operating System Important We recommend that you create a Factory Default Backup as soon as possible In certain situations a fu...

Page 21: ... Center then Recovery Management 2 Select the Backup tab and click Get started for Create backup to open the Backup window 3 If you would like to backup not only your files but also the entire system select Go to Backup and Restore Windows 7 ...

Page 22: ...22 Recovery 4 Select Security and Maintenance in the left pane 5 Select Recovery to open the Advanced recovery tools window ...

Page 23: ...Recovery 23 6 Select Create a recovery drive to open the Recovery Drive window 7 Make sure Back up system files to the recovery drive is selected and click Next ...

Page 24: ...the wireless and LAN drivers if you install another operating system 1 From Start select Control Center then Recovery Management 2 Select the Backup tab and click Get started for Backup wireless and LAN drivers Choose a folder to save your drivers and select OK Restoring your computer Recovery Management allows you to quickly and easily restore your computer back to its default status You can choo...

Page 25: ... 25 Reset this PC and keep my files 1 From Start select Control Center then Recovery Management 2 Select the Restore tab and click Get started to open the Recovery window 3 Click Get started under Reset this PC ...

Page 26: ...hown the reset progress on the screen The screen will turn off during the reset process 7 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 8 Follow the process until it completes 9 When your PC has completed the reset process Windows will have been reset back to its factory default settings without removing your personal files R...

Page 27: ...started to open the Recovery window 3 Click Get started under Reset this PC 4 Select Remove everything to reset your PC back to its factory default This process will reinstall your operating system and remove all of your personal files apps and settings ...

Page 28: ...y still be recovered with a file recovery program Select Data erasure On if you are not keeping your computer This process will take longer but will be more secure Click Confirm then Next to continue 7 Click Reset to continue Warning Selecting Data erasure On will remove all of your personal files and accounts along with pre existing drivers that may affect your Windows installation ...

Page 29: ...urn off during the reset process 9 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 10 Follow the process until it completes 11 When your PC has completed the reset process Windows will use factory default settings ...

Page 30: ...ter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only need to pair once After that simply turning on the Bluetooth adapter of both devices will connect them Bluetooth on your computer is disabled by default To enable your computer s Bluetooth adapter do...

Page 31: ... icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to Settings to enter the Bluetooth settings Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN In the case of one of the devices not having any inputs as in a headset the passcode is hardco...

Page 32: ... local area network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Your computer s wireless connection is turned on by default and Windows will detect and display a list of available networks during setup Select your network and enter the password if required...

Page 33: ... name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 Click Network icon in the notification area 3 You will see a list of available wireless networks Select the one you wish to use Note Please refer to your ISP or router documentation for details on connecting to the internet Note If Wi Fi is turne...

Page 34: ...34 Connecting to the Internet 4 Once you select a wireless network select Connect 5 If required enter the network s password ...

Page 35: ...cated on the right of the touchpad on your computer To use the NFC do the following 1 Press the Windows key or select the Windows Start button click Settings in the Start menu 2 Select the Network Internet to continue 3 Select Flight mode on the left click the toggle under NFC to enable it 4 Make sure NFC is enabled if the other device is a smartphone and bring the NFC transmitters on both devices...

Page 36: ... to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the LED backlit screen by 26 to 45 to protect your eyes 3 High Reduction Reduces blue light emission from the LED backlit screen by 46 to 65 for maximum protection 4 Long Hour Mode Professionally tuned to...

Page 37: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery ...

Page 38: ...resume from Hibernation if available for maximum security Password on Boot secures your computer against unauthorized use Combine the use of this password with password checkpoints on boot up and resume from Hibernation if available for maximum security Entering passwords When a password is set a password prompt appears in the center of the display screen When the Supervisor Password is set a prom...

Page 39: ...correctly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three tries the system halts Press and hold the power button for four seconds to shut down the computer Then turn on the computer again and try again ...

Page 40: ...layed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the top of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security from the categories listed on the left of the screen Find Set Supervisor Password and enter a password to enable this feature Once you have entered a...

Page 41: ...artup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Press the Windows key or select the Windows Start button then select Settings System Power sleep 2 Select Addition...

Page 42: ...42 Power management 4 Select Change settings that are currently unavailable 5 Scroll down and disable Turn on fast startup 6 Select Save changes ...

Page 43: ...nnect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully charge the battery 2 Turn on the computer and complete setting up the operating system 3 Disconnect the AC adapter 4 Operate the computer using battery power 5 Fully deplete the battery until the bat...

Page 44: ...fective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging the charge recharge cycle and improving recharging efficiency You are advised to follow the suggestions set out below Use AC power whenever possible reserving battery for mobile use Remove accessories ...

Page 45: ...portant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recommended Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the main power supply 2 Save all necessary files 3 Resume work Turn off the co...

Page 46: ...sconnect the Kensington Noble lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your office desk to a meeting room Preparing the computer Before moving the computer close and latch the display cover to place it in Sleep mode You can now safely take the computer anywhere you go within the building To wake the computer fro...

Page 47: ... the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to your home or vice versa Preparing the computer After disconnecting the computer from your desktop follow these steps to prepare the computer for the trip home Pack the computer in a protective case that can prevent the computer from sliding around and cushion it if i...

Page 48: ...greater than 10 C 18 F allow the computer to come to room temperature slowly If possible leave the computer for 30 minutes in an environment with a temperature between outside and room temperature Setting up a home office If you frequently work on your computer at home you may want to purchase a second AC adapter for use at home With a second AC adapter you can avoid carrying the extra weight to a...

Page 49: ...he computer home follow these guidelines to protect your computer while traveling Always take the computer as carry on luggage If possible have the computer inspected by hand Airport security X ray machines are safe but do not put the computer through a metal detector Traveling internationally When you are moving from country to country Preparing the computer Prepare the computer as you would norm...

Page 50: ...h the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the AC adapter power cord specifications are compatible If not purchase a power cord that is compatible with the local AC voltage Do not use converter kits sold for appliances to power the computer If you are using the modem check if the modem and co...

Page 51: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors ...

Page 52: ...e devices to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 2 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the port while USB 3 2 ports have a blue tongue For best performance USB 3 2 devices should always be plugged into USB 3 2 ports Consult your device s documentation to see which standard it supports ...

Page 53: ... USB Type C ports support up to USB 3 2 SuperSpeed USB 5 Gbps Other USB devices with a USB Type C connector are supported but transfer speed may be reduced and certain functions will be disabled such as Thunderbolt video support Important When removing a USB storage device you should right click on the USB icon in the Windows task bar and select Eject device to tell the operating system to stop us...

Page 54: ...pear this depends on the contents of the card and ask you if you wish to use a program to access the contents of the card SD SDHC and SDXC cards Different types of SD cards cover different capacities while using the same overall design SD cards contain up to 4 GB SDHC cards contain up to 32 GB and SDXC cards can contain up to 2048 GB 2 TB Your computer provides an SDHC or SDXC compatible card read...

Page 55: ...solution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers connecting an audio device to the headphone port disables the built in speakers Use the microphone port ...

Page 56: ...box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality HDMI Micro delivers the same high quality playback as standard HDMI with a slimmer connector ideal for use in slim and light notebooks an...

Page 57: ...uestion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact information ...

Page 58: ...is being supplied to the computer check the following Do you have a USB storage device USB drive CD drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blanks the screen to save power Press any key to turn the display back on If pressing a key does not turn the displ...

Page 59: ...t the printer is connected to a power outlet and that it is turned on Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer I want to restore my computer to its original settings This recovery process helps you restore the C drive with the original software content that is installed when you purchased your computer Before performing a restor...

Page 60: ...o the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you call Please have the following information available when you call Acer for online service and please be at your computer when you call With your support we can reduce the amount of time a call takes an...

Page 61: ...leave your computer running but not be disturbed by notifications Tap the Windows Start button and tap Settings System Notifications actions From here you can enable disable notifications for all of your apps or choose which apps to enable disable How do I unlock my computer Swipe the lock screen upwards and tap a user account icon to unlock the computer If your account has a password set you will...

Page 62: ...n Start that you want it to appear Other tiles will be moved to accommodate the tile in its new location Can I arrange tiles in groups Yes you can Tap and hold a tile until you see the screen dim Drag the tile to arrange Start to your liking Can I make tiles bigger or smaller Yes you can Tap and hold a tile until you see the screen dim Tap Resize and select a size from the menu that appears Can I ...

Page 63: ... alarm 8 Select On or Off to activate or deactivate the alarm Where are my apps Tap search box and type the name of the app you would like to open using the pop up keyboard To view the complete list of apps tap the Windows Start button How do I make an app appear on Start If you re in all apps list and you want to make an app appear on Start tap and hold the app until you see the screen dim When y...

Page 64: ...ist and scroll to Windows Accessories to see the list of legacy programs What is a Microsoft ID account A Microsoft account is an email address and password that you use to sign in to Windows You can use any email address but it is best if you choose the one you already use to communicate with friends and sign in to your favorite websites When you sign in to your PC with a Microsoft account you ll...

Page 65: ... the Windows Start button Settings Update Security Windows Update Tap Advanced options to configure the settings Where can I get more information For more information please visit the following pages Windows 10 information www microsoft com Support FAQs support acer com ...

Page 66: ... be resolved contact your dealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized...

Page 67: ... O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Page 68: ...et Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how to connect to the internet you may need additional software or a special box that connects ...

Page 69: ...es fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the internet Cellular A cellular connection allows you to use cellular networks such as those used by a mobile phone to connect to the internet while away from home The socket for a SIM card may be...

Page 70: ...k Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an internet connection with other computers in your home Installation speed and simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceili...

Page 71: ...ser Microsoft Edge provides an easy and secure web browsing experience As soon as you have your internet access installed and you are connected from the Start Menu click the Microsoft Edge tile or the icon located in the taskbar and take your internet experience to a new level Acer website To get you started why not visit our website www acer com Acer is dedicated to provide you with on going pers...

Page 72: ...sometimes with little action on the user s part Immediately after a software manufacturer announces an update hackers are ready with malware that can breach holes in the software that would have been patched if the update was installed How to stay safe Perform any and all software updates as soon as they are available Keep a lookout for fake or phishing emails Beware of emails that appear to be fr...

Page 73: ...they ve got into a device and what to do if you re ever infected Ransomware A form of malware that will encrypt personal data files on your computer and attached devices Encryption converts files into another format that can only be opened with a specific decryption key Once the ransomware installs itself it will display a warning message that the computer is now locked The user is given a specifi...

Page 74: ... a virus is just one type of malicious threat A virus is classified as a self replicating piece of malicious code that travels by inserting itself into files or programs What to do if you re infected Take steps to avoid infection by staying protected with internet security software like Norton Security If you subscribed to Norton Security and think you may have a virus contact Norton s on call tec...

Page 75: ...0 uppercase and lowercase letters symbols and numbers Don t click on random links or open unsolicited messages and attachments particularly from people you don t know Don t access any personal information or social media accounts over unprotected Wi Fi networks Use security software on your devices to help protect yourself from the latest threats Protect your computer with Windows security tools W...

Page 76: ...ine security However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and anti spyware software ...

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