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FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of your
DA222HQL, and gives easy answers and solutions to these questions.
Aspect
Question
Answer
Audio
Why is there no
sound coming from
the device?
If a headset is plugged into the device,
the speaker is automatically shut off.
Disconnect the headset.
Check that the device volume setting is
not muted.
Check that the volume control is not at its
lowest setting.
Multimedia files
Why can’t I view my
picture files?
You may be trying to view an image that is
not supported. Refer to "Supported
formats" on page 25 for more information.
Why can’t I view my
video files?
You may be trying to view a video that is
not supported. Refer to "Multimedia" on
page 53 for more information.
Why can’t I play my
music files?
You may be trying to play a file that is not
supported. Refer to "Multimedia" on page
53 for more information.
System
information and
performance
How do I check the
OS version of my
device?
Tap APPS > Settings > About to check
the OS version (Kernel/build number) and
other hardware and software information.
Storage
How do I check
memory status?
To check storage status, go to Settings >
Storage.
Unlock pattern
I forgot my unlock
pattern.
After five wrong entries, you can reset
your unlock pattern. Tap Forgotten
pattern? and enter your Google account
username and password.
Note: You must have an active Google
account on the DA222HQL and an
Internet connection.
If this option is not available please
contact you local service center.
