Acer AW2000h-AW170h User Manual Download | Manualshive

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Verifying the condition of the storage devices

As POST determines the system configuration, it tests for the presence
of each mass storage device installed in the system. As each device is
checked, its activity indicator should turn on green briefly. Check the
activity indicators for the hard drive(s), DVD-ROM drive, and any other
device you may have installed.

If any of these indicators fail to light up, refer to related problems
listed in the “HDD activity indicator does not light” on page 88.

Confirming loading of the operating system

Once the system boots up, the operating system prompt appears on
the screen. The prompt varies according to the operating system. If the
operating system prompt does not appear, see “No characters appear
on the display monitor” on page 91.

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Summary of Contents for AW2000h-AW170h

Page 1: ...AW2000h Series User Guide AW170h F1 AW170hd F1 AW170hq F1 ...

Page 2: ...Model Number Serial Number Purchase Date Place of Purchase Copyright 2009 All Rights Reserved Acer AW2000h Series User Guide Acer AW2000h AW170h F1 AW170hd F1 AW170hq F1 ...

Page 3: ...ing power to the power supply unit Install the power supply unit before connecting the power cord to the AC power outlet Unplug the power cord before removing the power supply unit from the computer If the system has multiple sources of power disconnect power from the system by unplugging all power cords from the power supplies CAUTION for accessibility Be sure that the power outlet you plug the p...

Page 4: ...h Visual Display Units Using electrical power This product should be operated from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where people will walk on the cord If an extension cord is used with this product make sure that th...

Page 5: ... the wall outlet and refer servicing to qualified service personnel when the power cord or plug is damaged cut or frayed liquid was spilled into the product the product was exposed to rain or water the product has been dropped or the case has been damaged the product exhibits a distinct change in performance indicating a need for service the product does not operate normally after following the op...

Page 6: ...on check www lamprecycle org Tips and information for comfortable use Computer users may complain of eyestrain and headaches after prolonged use Users are also at risk of physical injury after long hours of working in front of a computer Long work periods bad posture poor work habits stress inadequate working conditions personal health and other factors greatly increase the risk of physical injury...

Page 7: ...wearing incorrect glasses or contact lenses glare excessive room lighting poorly focused screens very small typefaces and low contrast displays could stress your eyes The following sections provide suggestions on how to reduce eyestrain Eyes Rest your eyes frequently Give your eyes regular breaks by looking away from the monitor and focusing on a distant point Blink frequently to keep your eyes fr...

Page 8: ...periods of time Developing good work habits Develop the following work habits to make your computer use more relaxing and productive Take short breaks regularly and often Perform some stretching exercises Breathe fresh air as often as possible Exercise regularly and maintain a healthy body Warning We do not recommend using the computer on a couch or bed If this is unavoidable work for only short p...

Page 9: ...ent or relocate the receiving antenna Increase the separation between the device and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with F...

Page 10: ...n to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services 2 This equipment is not capable under all...

Page 11: ... other equipment may give rise to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT contact the telecom Fault Service 8 This equipment may not provide for the effective hand over of a call to another device connected to the same line 9 Under power failure conditions this appliance may not operate Please ensure that a separate telephone ...

Page 12: ...wireless LAN and or Bluetooth only General This product complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use Depending on configurations this product may or may not contain wireless radio devices such as wireless LAN and or Bluetooth modules Below information is for products with such devices Declaration of Conformity for EU...

Page 13: ...ng the system OS 20 Turning off the system 21 3 System upgrades 23 Installation precautions 24 ESD precautions 24 Pre installation instructions 24 Post installation instructions 25 Configuring the storage devices 26 Accessing the drive bays 26 Hard disk drive configuration guidelines 26 Installing and removing the power supply 30 Power supply failure 31 Replacing a server node 33 Installing an exp...

Page 14: ... Server Management Settings 77 Product Information 77 IP Address 78 Remote Access Configuration 78 Event Log Configuration 79 Boot 80 Boot Device Priority 80 Hard Disk Drives 81 Removable Drives 81 CD DVD Drive 81 Retry Boot Devices 81 Exit Options 82 5 System troubleshooting 83 Resetting the system 84 Initial system startup problems 84 Initial troubleshooting checklist 85 Hardware diagnostic test...

Page 15: ...on 100 System rack installation 102 Vertical mounting hole pattern 103 Installing the system into the rack 104 Appendix C Acer Smart Console 111 Using Acer Smart Console 112 Software requirements 112 Accessing Acer Smart Console 113 Acer Smart Console user interface 114 System Information 114 Server Health 115 Configuration 117 Remote Control 127 Launch SOL 129 Virtual Media 130 Maintenance 132 KV...

Page 16: ...xvi ...

Page 17: ...1 System tour ...

Page 18: ...ode is a hot pluggable unit that may be removed from the rear of the chassis The nodes are connected to the server backplane by means of an adapter card System power A single power supply provides the power for two serverboards Each serverboard however can be shut down independently of the other using the power button on its own control panel An additional power supply module is needed for a fully...

Page 19: ...ator 4 System ID button indicator 5 Three 3 5 inch hot plug drive bays A0 to A2 for node A 6 Three 3 5 inch hot plug drive bays B0 to B2 for node B 7 Three 3 5 inch hot plug drive bays C0 to C2 for node C 8 Three 3 5 inch hot plug drive bays D0 to D2 for node D 9 Hot plug HDD activity indicator 10 Hot plug HDD status indicator 11 Server node D control panel 12 Server node C control panel ...

Page 20: ...ower indicator Green On S0 Power ON Green Blinking 1 Hz at 50 duty cycle S1 Sleep N A Off S4 N A Off S5 Status fault indicator Red On Overheat Red Flashing 1 Hz Fan fail Red Off Normal LAN activity indicator Green On LAN Link No Access Green Blinking LAN Access N A Off Disconnect Idle System ID indicator Blue On System ID button pressed Blue Blinking IPMI activated system ID Item Icon Component ...

Page 21: ...Power supply module handle 7 Server management port RJ 45 10 100 Mbps 8 PCI expansion slot 9 Server node B 10 Server node A 11 System ID switch 12 InfiniBand port QSFP connector only available for AW170hd F1 and AW170hq F1 13 Monitor port 14 Serial port COM 1 15 Gigabit LAN ports 10 100 1000 Mbps 16 USB 2 0 ports 17 Power socket 18 Server node C 19 Server node D ...

Page 22: ...s System ID LED N A Off Normal Blue On System ID button pressed Blue Blinking IPMI activated system ID LED indicator LED color LED state Status RJ45 LED Left N A Off No connection or 10 Mbps Green On 100 Mbps Amber On 1000 Mbps RJ45 LED Right Yellow On Active connection Yellow Blinking Transmit Receive activity ...

Page 23: ...7 Internal components No Component 1 Hard disk drives 2 System fan modules 3 Memory modules 4 Air duct 5 PCI riser board bracket assembly 6 Mainboard 7 Power supply module ...

Page 24: ... quad data rate speeds respectively InfiniBand is a scalable serial communications link intended for connecting processors with high speed peripherals InfiniBand requires a QSFP connector Model Variations AW170h F1 AW170hd F1 AW170hq F1 InfiniBand Connector No Yes Yes DDR InfiniBand No Yes No QDR InfiniBand No No Yes ...

Page 25: ...9 The mainboard becomes accessible once you open the system It should look like the figure shown below ...

Page 26: ... buzzer header 6 COM1 COM1 serial port 7 LAN1 2 Gigabit Ethernet RJ45 ports 8 USB0 1 USB 2 3 Universal Serial Bus USB ports 0 1 2 3 9 IPMI LAN Dedicated IPMI LAN port 10 JPL1 JPL2 LAN1 2 Enable Disable 11 JPG1 VGA Enable Disable 12 IPMB IPMB header for an IPMI card 13 JBAT1 CMOS battery 14 P2 DIMM1B P2 DIMM1A P2 DIMM2B P2 DIMM2A P2 DIMM3B P2 DIMM3A DDR3 sockets for processor 2 15 FAN 1 Cooling fan...

Page 27: ...for processor 1 18 JWR 12 V 20 pin power connectors 19 JF2 Proprietary slot for power FP control and I SATA connections 20 CPU2 Processor 2 socket 21 Slot 1 PCI expansion slot 22 JNMI1 NMI Non Masked Interrupt header 23 JWD1 Watch Dog Enable Disable Reset No Connector Description ...

Page 28: ...e Reset Watch Dog Pins 1 2 Reset 2 JBT1 Clear CMOS Instead of pins this jumper consists of contact pads to prevent accidental clearing of the CMOS contents To clear CMOS disconnect the power and short the CMOS pads with a metal object such as a small screwdriver 3 JPG1 Enable Disable VGA Pins 1 2 Enabled 4 JPL1 JPL2 Enable Disable LAN1 2 Pins 1 2 Enabled ...

Page 29: ...LEB1 InfiniBand link LED indicator only available for AW170hd F1 and AW170hq F1 3 LEB2 InfiniBand activity LED indicator only available for AW170hd F1 and AW170hq F1 4 LE2 BMC Heartbeat LED Indicator 5 LE3 HDD SATA LED Indicator 6 LE1 Onboard standby PWR warning LED Indicator ...

Page 30: ...1 System tour 14 ...

Page 31: ...2 System setup ...

Page 32: ...ed power outlet Clean and dust free Stable surface free from vibration Well ventilated and away from sources of heat Protected from electromagnetic fields produced by electrical devices such as air conditioners radio and TV transmitters etc Package contents Ensure you have the following items Acer AW2000h system Acer AW2000h accessory box If any of the above items is damaged or missing contact you...

Page 33: ...only Do not connect the system to an incorrect voltage source Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system Note Consult the operating system manual for information on how to configure the network setup ...

Page 34: ...system starts up and displays a welcome message on the monitor After that a series of POST messages appears The POST messages indicate if the system is running well or not Note If the system does not turn on or boot after pressing the power button s go to the next section for the possible causes of the boot failure Aside from the POST messages you can determine if the system is in good condition b...

Page 35: ... to the power source and to the AC input connector No power comes from the grounded power outlet Have an electrician check your power outlet Loose or improperly connected internal power cables Check the internal cable connections If you are not confident to perform this step ask a qualified technician to assist you Warning Make sure all power cords are disconnected from the electrical outlet befor...

Page 36: ... label or title side of the disc facing upward Note When handling the disc hold it by the edges to avoid smudges or fingerprints 4 Gently press the disc down to make sure that it is properly inserted Caution While pressing the disc be careful not to bend the disc tray Make sure that the disc is properly inserted before closing the disc tray Improper insertion may damage both the disc and the CD RO...

Page 37: ...elated user documentation To turn off the system via software 1 Press Ctrl Alt Delete on the attached keyboard or click Start on the Windows taskbar 2 Select Shut Down 3 Select Shut down from the drop down window then click on OK To turn off the system via hardware If you cannot shut down the server using the software press and hold the power button for at least four seconds Quickly pressing the b...

Page 38: ...2 System setup 22 ...

Page 39: ...3 System upgrades ...

Page 40: ...t grounding strap and attach it to a metal part of the server before handling components If a wrist strap is not available maintain contact with the server throughout any procedure requiring ESD protection Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and foam packing Pre installation instructions Perform the steps below before you open the server or bef...

Page 41: ...uctions Perform the steps below after installing a server component 1 See to it that all components are installed according to the described step by step instructions 2 Reinstall all components or cable that have been previously removed 3 Reinstall the top cover 4 Reconnect the necessary cables 5 Turn on the system ...

Page 42: ...le the hot plug capability of the SATA drives Caution When working around the SATA backplane do not touch the backplane with any metal objects and make sure no cables touch the backplane Also regardless of how many SATA drives are installed all eight drive carriers must remain in the chassis to maintain proper airflow Hard disk drive configuration guidelines Observe these guidelines when replacing...

Page 43: ...rs Bay no Description Node A HDD A0 to A2 Three 3 5 inch hot plug drive bays controlled by node A Node B HDD B0 to B2 Three 3 5 inch hot plug drive bays controlled by node B Node C HDD C0 to C2 Three 3 5 inch hot plug drive bays controlled by node C Node D HDD D0 to D2 Three 3 5 inch hot plug drive bays controlled by node D Node B control panel Node D control panel Node A control panel Node C cont...

Page 44: ...scribed on page 24 2 Remove the carrier with failed HDD 1 Unlock the HDD carrier latch 2 Slide the HDD carrier latch to release the lever 3 Pull the lever and slide the carrier from the chassis 3 Observe the post installation instructions described on page 25 Description Blue Red HDD present no access Off Off HDD access Blink Off ...

Page 45: ...th carrier 1 Slide the HDD carrier all the way into the drive bay 2 Close the HDD carrier lever and push the HDD carrier until it locks into place 3 Lock the HDD carrier 4 Observe the post installation instructions described on page 25 ...

Page 46: ...isk of personal injury from hot surfaces observe the thermal labels on each power supply module You can also consider wearing protective gloves WARNING To reduce the risk of personal injury from electric shock hazards do not open the power supply modules There are no serviceable parts inside the module Caution Electrostatic discharge can damage electronic components Make sure that you are properly...

Page 47: ...ns on the front of the chassis and then unplug the AC power cord to completely remove power from the system before removing the power supply 1 Remove the AC power cord from the power supply 2 Remove the power supply module 1 Press the power supply release latch to release the failed or dummy power supply module from the chassis 2 Use the handle to pull the power supply module out of the server 3 I...

Page 48: ...3 System upgrades 32 5 Plug the AC power cord back into the module and power up the server by pushing the power on buttons for all nodes ...

Page 49: ... replace a server node module follow these steps 1 Turn off the power to the node module 2 Press the tabs 1 on both sides and use the handles 2 to pull out and remove the node module 3 Insert a new node module into the vacated server node bay ...

Page 50: ...low two low profile PCI Express x16 cards to fit inside the chassis Installing a PCI add on card A riser card has already been preinstalled into each serverboard Perform the following steps to add a PCI add on card 1 Remove the server node see steps 1 and 2 in Replacing a server node on page 33 2 Open the locking tab 1 on the PCI slot shield 3 Remove the PCI slot shield 2 ...

Page 51: ...35 4 Insert the add on card 3 into the PCI slot 5 Secure the add on card with the locking tab 4 ...

Page 52: ... to open the server before you can install additional components or access the system s internal components Refer to the following sections for instructions Removing the top cover Note Observe the ESD precautions and pre installation instructions described on page 24 1 Remove the two screws securing the cover to the chassis 2 Lift the cover off the chassis 3 Put the top cover aside for reinstallat...

Page 53: ... your server with the air duct installed to ensure reliable and continued operation You need to remove the air duct to perform the following procedures Removing and installing a processor Removing and installing a memory module Installing the air duct 1 Perform the pre installation instructions described on page 24 2 Place the air duct on the chassis so that the tabs on the air duct align with the...

Page 54: ...peed may be controlled by a setting in BIOS see Chapter 4 To replace a fan module 1 Perform the pre installation instructions described on page 24 Warning The system fan becomes very hot when the system is on Allow it to cool off first before handling 2 Remove the top chassis cover while the system is still running to determine which of the fans has failed 3 Remove the fan module 1 Disconnect the ...

Page 55: ...dware components Make sure that you install the processor into the CPU socket before you install the CPU heatsink If you buy a CPU separately make sure that you use an Intel certified multidirectional heatsink and fan only Make sure to install the serverboard into the chassis before you install the CPU heatsinks When receiving a serverboard without a processor pre installed make sure that the plas...

Page 56: ... if you do need to uninstall the heatsink please follow the instructions below to prevent damage to the CPU or the CPU socket 1 Remove power from the system and unplug the AC power cord from the power supply 2 Using a screwdriver loosen the heatsink screws from the mainboard 3 Lift the heat sink away from the processor ...

Page 57: ...e Use caution so that you do not damage the TIM If a protective film is installed on the TIM remove it 1 Remove power from the system and unplug the AC power cord from the power supply 2 Do not apply any thermal grease to the heatsink or the CPU die the required amount has already been applied 3 Place the heatsink on top of the CPU so that the four mounting holes are aligned with those on the prei...

Page 58: ...Screw in two diagonal screws i e the 1 and the 2 screws until just snug Do not fully tighten the screws or you may damage the CPU 5 Add the two remaining screws then finish the installation by fully tightening all four screws ...

Page 59: ...the system will fail to boot Before removing a processor make sure to back up all important system files When installing a second processor make sure it has same stepping and frequency specifications as the default processor Handle the processor and the heat sink carefully Damage to either may prevent the system from functioning properly Replacing the processor Warning The processor becomes very h...

Page 60: ...rom its protective packaging 5 Install the new processor 1 Hold the processor by its edges Make sure the alignment tabs on the socket fit the two notch located on the edge of the processor The pins are keyed in such a way that you cannot install the processor in the wrong orientation without bending the pins 2 Insert the new processor in the socket 3 Close the retention plate ...

Page 61: ...etention plate 2 Apply a thin layer of an approved thermal interface material before installing the heat sink Make sure that only a very thin layer is applied so that both contact surfaces are still visible 7 Install the heatsink see Installing a heatsink on page 41 8 Observe the post installation instructions described on page 25 9 Repeat the steps above to replace the second processor ...

Page 62: ...slots 2 Memory population guide Independent mode For all memory modes slot A in each channel should be populated first and then slot B If slot A is empty then slot B cannot be used For a single processor server configuration install the processor in CPU1 socket and the memory modules in slots P1DIMM 1A to P1DIMM 3B If there is a processor installed in CPU2 socket the system will enable the slots P...

Page 63: ...es 3 DIMM modules support 1 GB 2 GB 4 GB and 8 GB DIMMS 4 The size of each DIMM must be the same across the configuration 5 Do not mix UDIMMs with RDIMMs Single processor Processor 1 P1DIMM slots Channel 1 Channel 2 Channel 3 Configuration 1B 1A 2B 2A 3B 3A A X B X X C X X X D X X X X E X X X X X X Dual processors Processor 1 P1DIMM slots Processor 2 P2DIMM slots Channel 1 Channel 2 Channel 3 Chan...

Page 64: ... channel The same rule applies to processor 2 Memory population for mirroring mode Single processor configuration Dual processor configuration Notes 1 Place DIMMs in X location 2 DIMM population must correspond to the above tables 3 DIMM modules support 1 GB 2 GB 4 GB and 8 GB DIMMS 4 The size of each DIMM must be the same across the configuration 5 Do not mix UDIMMs with RDIMMs Single processor P...

Page 65: ...ze and manufacturer However it is not necessary for slot A to have the same memory module as slot B within a channel The same rule applies to processor 2 Memory population for lockstep mode Single processor configuration Dual processor configuration Notes 1 Place DIMMs in X location 2 DIMM population must correspond to the above tables 3 DIMM modules support 1 GB 2 GB 4 GB and 8 GB DIMMS 4 The siz...

Page 66: ...ion rules described in the independent mode Sparing mode requires that all three channels use identical DIMMs 1A 2A and 3A should be the same type size and manufacturer likewise for 1B 2B and 3B The same rule applies to processor 2 Intel Xeon Processor 5500 Series CPUs do NOT support the memory sparing mode Memory population for sparing mode Single processor configuration Dual processor configurat...

Page 67: ...different formats but the convention is usually like this Item Description Density 1 GB 2 GB 4 GB 8 GB Intel Xeon Processor 5500 Series CPUs support DIMM organized by 1Gb or 2Gb DRAM chips Rank 1R Single Rank 2R Dual Rank 4R Quad Rank Note If quad rank DIMM is used a maximum of only two DIMMs per channel can be supported Bit Organization This platform supports x4 and x8 Note It is not recommend to...

Page 68: ...he socket b Push the DIMM to the socket until the retaining clips snap inward Note The DIMM slot is slotted to ensure proper installation If you insert a DIMM but it does not fit easily into the socket you may have inserted it incorrectly Reverse the orientation of the DIMM and insert it again 3 Observe the post installation instructions described on page 25 4 Reconfigure the system memory See To ...

Page 69: ...clips on both sides of the DIMM slot outward to release the DIMM b Gently pull the DIMM upward to remove it from the DIMM slot 2 If you intend to install a new memory module refer to the previous section To reconfigure the system memory The system automatically detects the amount of memory installed Run the BIOS setup to view the new value for total system memory and make a note of it ...

Page 70: ...3 System upgrades 54 ...

Page 71: ...4 System BIOS ...

Page 72: ... has two main frames The left frame displays all the options that can be configured Grayed out options cannot be configured Options in blue can be configured by you The right frame displays the key legend Above the key legend is an area reserved for a text message When an option is selected in the left frame it is highlighted in white Often a text message will accompany it Note the BIOS has defaul...

Page 73: ...he BIOS unless your system has a BIOS related issue Flashing the wrong BIOS can cause irreparable damage to the system In no event shall Acer be liable for direct indirect special incidental or consequential damages arising from a BIOS update If you have to update the BIOS do not shut down or reset the system while the BIOS is updating This is to avoid possible boot failure Main setup When you fir...

Page 74: ...essor used in your system and indicate the CPU type used Speed This item displays the speed of the CPU detected by the BIOS Physical Count This item displays the number of processors installed in your system as detected by the BIOS Logical Count This item displays the number of CPU cores installed in your system as detected by the BIOS System Memory This displays the size of memory available in th...

Page 75: ...sks If this item is set to Disabled the ROM BIOS of the host adaptors will not capture Interrupt 19 and the drives attached to these adaptors will not function as bootable devices Power configuration Power Button Function If set to Instant_Off the system will power off immediately when you press the power button If set to 4_Second_Override the system will power off when you press the power button ...

Page 76: ...s or on your keyboard to change this value Note if an invalid ratio is entered the BIOS will restore the setting to the previous state C1E Support Select Enabled to use the feature of Enhanced Halt State C1E significantly reduces the CPU s power consumption by reducing the CPU s clock cycle and voltage during a Halt State Important The following feature is only available if supported by the proces...

Page 77: ... applications in independent partitions creating multiple virtual systems in one physical computer Important The following feature is only available if supported by the processor and or operating system Execute Disable Bit Capability Set to Enabled to enable the Execute Disable Bit which will allow the processor to designate areas in the system memory where an application code can execute and wher...

Page 78: ...itionally demote C3 C6 or C7 requests to C1 based on un core auto demote information C3 Auto Demotion When Enabled the CPU will conditionally demote C6 or C7 requests to C3 based on un core auto demote information Clock Spread Spectrum Select Enable to use the feature of Clock Spectrum which will allow the BIOS to monitor and attempt to reduce the level of Electromagnetic Interference caused by th...

Page 79: ...the same set of operations in parallel Demand Scrubbing A memory error correction scheme where the processor writes corrected data back into the memory block from where it was read by the processor Patrol Scrubbing A memory error correction scheme that works in the background looking for and correcting resident errors Throttling Closed Loop Throttling Open Loop Throttling improves reliability and ...

Page 80: ...s above or below sea level the system is located DIMM Pitch This is the physical space between each DIMM module Each step is 1 1000 of an inch The default is 400 Press or on your keyboard to change this value NorthBridge configuration This feature allows you to configure the settings for the Intel NorthBridge chip Intel I OAT Significantly reduces CPU overhead by leveraging CPU architectural impro...

Page 81: ...I Express L0 and L1 Links Select Enabled to configure PCI Express L0 and L1 Link power states IOH PCIE Max Payload Size Some add on cards perform faster with the coalesce feature which limits the payload size to 128 MB Others perform better with a payload size of 256 MB which inhibits the coalesce feature Please refer to your add on card user guide for the desired setting SouthBridge configuration...

Page 82: ...er Interface support to provide a workaround solution for an operating system that does not have EHCI Hand Off support When enabled the EHCI Interface will be changed from BIOS controlled to OS controlled IDE SATA configuration When this submenu is selected the BIOS automatically detects the presence of the IDE devices and displays the following items SATA 1 configuration If Compatible is selected...

Page 83: ...33 IDE controller card that supports 48 bit LBA mode Block Multi Sector Transfer Block Mode boosts the IDE drive performance by increasing the amount of data transferred Only 512 bytes of data can be transferred per interrupt if Block Mode is not used Block Mode allows transfers of up to 64 KB per interrupt Select Disabled to allow data to be transferred from and to the device one sector at a time...

Page 84: ...DMA mode 1 It has a data transfer rate of 13 3 MBs MWDMA2 Use Multi Word DMA mode 2 It has a data transfer rate of 16 6 MBs UDMA0 Use Ultra DMA mode 0 It has a data transfer rate of 16 6 MBs It has the same transfer rate as PIO mode 4 and Multi Word DMA mode 2 UDMA1 Use Ultra DMA mode 1 It has a data transfer rate of 25 MBs UDMA2 Use Ultra DMA mode 2 It has a data transfer rate of 33 3 MBs UDMA3 U...

Page 85: ...ystem boot The options are No and Yes Plug Play OS Selecting Yes allows the OS to configure Plug Play devices This is not required for system boot if your system has an oerating system that supports Plug Play Select No to allow the BIOS to configure all devices in the system PCI Latency Timer This feature sets the latency timer of each PCI device installed on a PCI bus SR IOV Supported Select Enab...

Page 86: ...I Option ROM to boot the computing using a network device Select PXE to use the PXE Option ROM to boot the computer using a network device Boots Graphic Adapter Boot Priority This feature allows you to select the graphics adapter to be used as the primary boot device Super IO Device configuration Serial Port1 Address Serial Port2 Address This option specifies the base I O port address and the Inte...

Page 87: ...en the CPU temperature reaches this predefined threshold the CPU and system cooling fans will run at full speed The options are The Early Alarm Select this setting if you want the CPU overheat alarm including the LED and the buzzer to be triggered as soon as the CPU temperature reaches the CPU overheat threshold as predefined by the CPU manufacturer The Default Alarm Select this setting if you wan...

Page 88: ...nderstand the CPU s temperature status rather than by just simply seeing a temperature reading i e 25 C The CPU Temperature feature will display the CPU temperature status as detected by the BIOS Low This level is considered as the normal operating state The CPU temperature is well below the CPU Temperature Tolerance The motherboard fans and CPU will run normally as configured in the BIOS Fan Spee...

Page 89: ... fan speed are correlated When the CPU on die temperature increases the fan speed will also increase for effective system cooling Select Full Speed FS to allow the onboard fans to run at full speed for maximum cooling The FS setting is recommended for special system configuration or debugging Select Performance PF for better system cooling The PF setting is recommended for high power consuming and...

Page 90: ...ions are ACPI v1 0 ACPI v2 0 and ACPI v3 0 Please refer to ACPI s website for further explanation http www acpi info ACPI APIC Support Select Enabled to include the ACPI APIC Table Pointer in the RSDT pointer list Note Only available when ACPI is enabled on an ACPI aware operating system APIC ACPI SCI IRQ When this item is set to Enabled APIC ACPI SCI IRQ is supported by the system Headless Mode E...

Page 91: ...is used to replace the 8254 Programmable Interval Timer General WHEA Windows Hardware Error Architecture Configuration WHEA Support Select Enabled to enable Windows Hardware Error Architecture WHEA support which will provide a common infrastructure for handling hardware errors on Windows platforms in order to reduce system crashes due to hardware errors and to improve system recovery and health mo...

Page 92: ...w Only allows access to the Setup Utility but the fields cannot be changed Limited allows only limited elfis to be changed such as Date and Time No Access prevents User access to the Setup Utility Change User Password Select this feature and press Enter to access the submenu and then type in a new User Password Clear User Password Available only if User Password has been set This item allows you t...

Page 93: ...assigned to a client computer or network device Select DHCP Dynamic Host Configuration Protocol to allow a client computer or device to obtain an IP address from a DHCP server that manages a pool of IP addresses and network information on a request and grant basis Select Static Static Allocation to allow the host server to allocate an IP address based on a table containing MAC Address IP Address p...

Page 94: ... 253 The value of each three digit number separated by dots should not exceed 255 Gateway Address The BIOS will automatically display the Gateway address of this machine This should be in decimal and in dotted quad form i e 192 168 10 253 The value of each three digit number separated by dots should not exceed 255 Mac Address The BIOS will automatically enter the Mac address of this machine Mac ad...

Page 95: ...T or Always to keep Console Redirection active all the time after POST Select Boot Loader to keep Console Redirection active during POST and Boot Loader Note Some settings may not be supported by some operating systems Terminal Type Allows you to select the target terminal type for Console Redirection VT UTF8 Combo Key Support Select Enabled to enable VT UTF8 Combination Key support for ANSI VT100...

Page 96: ...Boot This submenu allows you to configure boot settings for the system Boot Device Priority This feature allows you to specify the sequence of priority for the Boot Device 1st Boot Device 2nd Boot Device 3rd Boot Device ...

Page 97: ...been detected 1st Drive 2nd Drive 3rd Drive Removable Drives This feature allows you to specify the boot sequence from all available removable drives CD DVD Drive This feature allows you to specify the boot sequence from all available removable drives Retry Boot Devices Select Enabled to allow the BIOS to attempt to reboot the system from all bootable devices after a boot failure ...

Page 98: ...ation and reboot the computer Select Discard Changes and Exit from the Exit menu and press Enter Discard Changes Select this option and press Enter to discard all the changes and return to the BIOS Setup Utility Load Optimal Defaults To set this feature select Load Optimal Defaults from the Exit menu and press Enter Then select OK to allow the BIOS to automatically load optimal defaults to the BIO...

Page 99: ...5 System troubleshooting ...

Page 100: ...t installation or configuration Hardware failure is a less frequent cause If the problem you are experiencing is with a specific software application see There is problem with the application software on page 90 To do this Press Soft boot reset to clear the system memory and reload the operating system Ctrl Alt Del Cold boot reset Turn the system power off and then on This clears system memory res...

Page 101: ...d and configured Are the BIOS configuration settings in the BIOS setup utility correct Is the operating system properly loaded Refer to the operating system documentation Are all hardware components compliant with the tested components lists Are all internal cables correctly connected and secured Are the processors fully seated in their mainboard sockets Are all standoffs in the proper location an...

Page 102: ...e sure the system power cord is plugged into a properly grounded AC outlet and in the power supply module cord socket 4 Make sure the display monitor and keyboard are correctly connected to the system 5 Turn on the display monitor 6 Set the display brightness and contrast controls to at least two thirds of their maximum range Refer to the documentation that came with your display monitor 7 If the ...

Page 103: ... the hard drive s DVD ROM drive and any other device you may have installed If any of these indicators fail to light up refer to related problems listed in the HDD activity indicator does not light on page 88 Confirming loading of the operating system Once the system boots up the operating system prompt appears on the screen The prompt varies according to the operating system If the operating syst...

Page 104: ...move all add in cards and see if the system boots If reboot is successful install the cards back in one at a time with a reboot between each addition to determine if one of them is causing the problem Make sure that you have properly installed system compliant memory modules and that they are populated according to the system guidelines Make sure that you have installed system compliant processors...

Page 105: ...the disc ODD drive cannot read a disc Do the following Make sure you are using the correct type of disc Make sure the disc is properly seated in the drive Make sure the disc is unscratched Make sure the ODD drive is properly connected to your system Hard drives are not recognized Do the following Make sure the disk controller is not disabled in the BIOS setup Make sure the drive is compatible Boot...

Page 106: ...vity indicator does not light Do the following Make sure the correct network drivers are loaded on the system Network might be idle Peripheral device connected to a USB connector does not work Do the following Reduce the number of external devices connected to a USB hub Refer to the documentation that came with the device There is problem with the application software Do the following Verify that ...

Page 107: ...n If you are using a switch box is it switched to the correct system Are the brightness and contrast controls on the video monitor properly adjusted Is the display monitor signal cable properly connected Does this display monitor work correctly if plugged into a different system Remove all add in cares and see if the system boots If reboot is successful install the cards back in one at a time with...

Page 108: ...system for the changes to take effect 4 If there are still no characters on the screen after you reboot the system reboot it again Take note of the beep codes emitted during POST This information may be required if you seek technical assistance If POST does not emit any beep code and characters still does not appear the display monitor or the video controller may be defective Contact your local re...

Page 109: ...Appendix A Server management tools ...

Page 110: ... on how to install and use this utility please refer to the Acer Smart Server Manager User Guide Acer Smart Setup Allows you to install your choice of operating system for the server clone system to set up multiple identical servers update the system BIOS and firmware set up BMC and configure RAID for the system hard drivers For detailed instructions on this utility please refer to the Acer Smart ...

Page 111: ...f the Configure SATA 1 as field from IDE to RAID 5 Select Intel of ICH Raid CodeBase option 6 Press F10 7 Select Ok to save the setting and close the Setup Utility Entering Intel onboard SATA RAID Configuration Utility To start Intel onboard SATA RAID Configuration Utility press CTRL I when you see the RAID BIOS during POST After POST finished the Intel R Matrix Storage Manager option ROM will dis...

Page 112: ...e display monitor If the server is already turned on please close all open applications and then restart the server 2 During POST press F2 to access the BIOS Setup Utility 3 Select the Advanced IDE SATA Configuration submenu 4 Change the setting of the Configure SATA 1 as field from IDE to RAID 5 Select Adaptec of ICH Raid CodeBase option 6 Press F10 7 Select Ok to save the setting and close the S...

Page 113: ...Assigning Hot Spare drive A hot spare is a hard disk drive that automatically replaces any failed drive in a RAID volume and can subsequently be used to rebuild the RAID volume 1 Select Array Configuration Utility option 2 Select Add Delete Hotspare 3 The screen displays Select drives to assign Spare 4 Select desired hard drive disk and then press INS to add it in Assigned Hotspare drives area 5 P...

Page 114: ...Appendix A Server management tools 98 ...

Page 115: ...Appendix B Rack mount configuration ...

Page 116: ...ight of any other devices installed in the rack assembly The equipment rack must be installed according to the manufacturer s instructions Main AC power disconnect You are responsible for installing an AC power disconnect for the entire rack unit This main disconnect must be readily accessible and it must be labeled as controlling power to the entire unit not just to the system s Earth ground the ...

Page 117: ...w The amount of airflow required for the safe operation of the equipment should not be compromised when installing the system in a rack Mechanical loading Exercise care when mounting the system in a rack to avoid any accidents Circuit overloading Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload The system name plate rating sho...

Page 118: ... configuration 102 System rack installation The server should be mounted into a rack A tool less rack rail kit is available for installing system to a rack cabinet The figure below shows the server in a rack mount position ...

Page 119: ...o the center of the next pair is equivalent to 1U Note The unit of measurement used in this guide is U 1U 1 75 inches or 44 45 mm The total sum of the heights of all components in the rack measured in U cannot exceed the height of the rack For more information refer to the documentation that came with the system rack When installing components you must start your measurement from the center of the...

Page 120: ...hat the left and right inner rails have been correctly identified 2 Remove the inner rails from the mounting rails a Extend the inner rail from the mounting rail until the rail release latch clicks 1 b Press the release latch 2 and slip the inner rail out c Do the same thing to the other mounting rail Caution To avoid personal injury care should be taken when pressing the inner rail release latche...

Page 121: ...ls to both sides of the server a Align the holes on the left and right inner rails to the hooks on the left and right sides of the server b Slide the inner rails to the front until the rails lock into place with an audible click ...

Page 122: ...a Align and insert the tabs and latches on the left and right mounting rails to the front and rear rack post mounting holes 1 Make certain the proper mounting holes on rack post are selected b Push down the latches 2 to make sure the mounting rails are securely attached to the rack posts ...

Page 123: ...ll out the server mounting rails from the left and right mounting rails Caution To avoid personal injury care should be taken when pressing the inner rail release latches and sliding the component into the rack ...

Page 124: ...the server into the rack a Insert the inner rails into the server mounting rails then push the server into the rack 1 until you hear a click sound b Press the release latch 2 and continue to push the server 3 into the rack until you hear a click sound ...

Page 125: ...109 7 For security purposes tighten the right and left thumbscrews on the front panel to secure the server to the front of the rack as illustrated below ...

Page 126: ...Appendix B Rack mount configuration 110 ...

Page 127: ...Appendix C Acer Smart Console ...

Page 128: ...he CD DVD ROM drive and floppy drive This feature enables remote installation of the operating system or applications Notification Via SNMP trap and email to inform a person or management software when system status changes Platform neutrality Acer Smart Console uses the standard HTTP protocols You can easily use a web browser to remotely manage servers running different operating systems Acer Sma...

Page 129: ...rname and password 2 Enter the root username and password in the login screen Username root Password superuser 3 Click Login The Acer Smart Console page appears Note The default username is root and the default password is superuser Both the username and password are case sensitive and should be entered in lower case each time Important Logging into the console allows you full administrative right...

Page 130: ... statuses that may be displayed on the console Normal The system is in good health and no alerts were detected on the sensors Warning At least one sensor has a warning alert Critical At least one sensor has a critical alert System Information The System Information menu includes options that allow you to view general system information and the system FRU field replaceable units Selecting the Syste...

Page 131: ... in a box displayed before each sensor category Green Indicates the system is in good health and no alerts were detected on the sensors Amber Indicates at least one sensor has a warning alert Red Indicates at least on sensor has a critical alert Threshold Click Show Thresholds to view the threshold parameters of each sensor It displays the Low Non Critical NC High Non Critical NC High Critical Thr...

Page 132: ...ick Refresh Event Log Provides a record of system events related to critical hardware components It logs the events when the sensor triggers an abnormal state or is recovering from an abnormal state When the log matches a pre defined alert the system will send out a notification automatically if pre configured ...

Page 133: ...RADIUS settings configure the mouse mode settings configure the network settings configure the Dynamic DNS configure the remote session settings configure the SMTP email server settings create an SSL certificate and manage users The Configuration menu has the following options Alerts Date and Time LDAP RADIUS Mouse mode Network Dynamic DNS Remote Session SMTP SSL Certificate Users ...

Page 134: ...il address or the destination server Send Test Alert Send a test alert to the designated email address Delete Remove pre set alert destination settings Setting up alerts You can set up notifications to be sent via SNMP trap or via email Setting up SNMP traps 1 On the Alerts page click Modify 2 Specify the event severity such as Critical or Warning 3 Enter the IP information 4 Click Save Setting up...

Page 135: ... and Time The Date and Time option allows you to set the BMC date and time LDAP if available The LDAP option allows you to download the user account list and authentication from the LDAP server and create Acer Smart Console user accounts from this list ...

Page 136: ...le LDAP Authentication 2 Enter the required information to access the LDAP server 3 Click Save RADIUS The RADIUS option allows you to configure the RADIUS option Configuring RADIUS 1 On the RADIUS Settings page check Enable RADIUS 2 Enter the required information to access the RADIUS server 3 Click Save ...

Page 137: ...ct a mouse mode from the Mouse Mode page Absolute Select this setting when using a Microsoft Windows operating system Relative Select this setting when using a Linux operating system 2 Click Save Network The Network option allows you to configure and change the management network parameters You can configure the network ...

Page 138: ...ocol or manually Configuring network settings 1 On the Network Settings page select whether to obtain an IP address automatically or configure the network settings manually 2 Click Save Dynamic DNS The Dynamic DNS option allows you to configure and change the management network parameters ...

Page 139: ...ver 3 Click Save Remote Session The following options allow you to enable or disable encryption on KVM or Media data during a redirection session Select the remote session then press Save Configuring Remote Session settings 1 On the Remote Session page select whether to enable KVM or Media Encryption 2 Select a Virtual Media Attach Mode 3 Click Save ...

Page 140: ...il Transfer Protocol mail server settings Configuring the SMTP settings 1 On the SMTP Setting page select a LAN channel number 2 Enter the IP address of the SMTP server 3 Enter the username and password 4 Enter the email address for sending email notifications 5 Enter the machine name 6 Click Save ...

Page 141: ... Upload The SSL Certificate option allows you to upload a SSL certificate manually Uploading an SSL certificate 1 On the SSL Upload page click Browse to locate the SSL certificate on your system 2 Click Upload ...

Page 142: ... Users can be configured to have certain access permissions such as administrator privilege operator privilege no access The BMC Baseboard Management Controller maintains a local database of remote access users and their privileges When the user logs in to the console BMC determines the user s privileges and executes commands according to the privilege level The table below lists the privilege lev...

Page 143: ...s to all BMC commands including configuration commands for disabling a communication channel Modifying a user account 1 On the Users page click Modify User 2 Enter the username 3 Enter the password 4 Re enter the password 5 Select a privilege level from the drop down menu 6 Click Modify Remote Control The Remote Control menu allows you to start a Remote Console session with the host system and man...

Page 144: ... Console Redirection page click Launch Console The web browser downloads and automatically launches the remote console application The KVM Remote Console screen appears For more information about the KVM Remote Console application refer to KVM function description on page 133 Server Power Control The Server Power Control option allows you to perform a remote power on power off power cycle and rese...

Page 145: ...k Launch SOL Select the Baud rate from the pull down menu as your SOL transfer rate Make sure that the Baud rate selected here matches the Baud Rate set in the BIOS Once you have selected the Baud rate and press Start to start the session You can also press Stop to stop the SOL connection ...

Page 146: ... disk option allows you to upload and share images via the BMC These images will then be emulated to the host server as USB applications Perform the floppy disk operation On the floppy disk page select an image file then click Upload to upload your image file to the server ...

Page 147: ...he BMC These images will then be emulated to the host server as USB applications Perform the CD ROM operation 1 On the CD ROM Setting page enter the share host server 2 Enter the path to the CD ROM image file 3 Enter the user name optional and password optional 4 Click Save ...

Page 148: ...ter Update Mode The Firmware Upload page appears 2 Click Browse to locate the firmware image file 3 Click Upload to upload the image file to the server Unite reset Unite reset allows you to reboot the BMC IPMI Controller IP reset IP reset allows you to reset the settings for virtual media keyboard and mouse on the host server Factory default Factory Default allows you to reset IPMI to the factory ...

Page 149: ... this item to select a virtual storage device for your console redirection USB Floppy Flash Devices Click this item to use a USB floppy device or a flash device for your console redirection CDROM ISO Click this item to use a CDROM or an ISO device for your console redirection Logical Drive Type Click this item to select a logical drive type from the pull down menu for your console redirection Imag...

Page 150: ... media recording playback Play Pause Click this item to continue with media recording playback or to stop media recording playback Macro This feature allows you to configure Macro settings for your console redirection Hold Right ALT Key This item performs the same function as you holding down the Right Alt key Hold Left ALT Key This item performs the same function as you holding down the Left Alt ...

Page 151: ...irection Set Hotkey Click this item to configure your hotkey settings for your console redirection The Hotkey Settings screen displays the following information Hotkeys Hotkeys Ctrl 1 to Ctrl 7 are displayed on the right side of the screen Actions Click a hotkey to show the action corresponding to this hotkey on the left of the screen Keyboard Monitor Click this item to enable keyboard monitor sup...

Page 152: ...p by you Input Mouse Settings Click Input to configure mouse settings including the following Enable Mouse Input Check this box to use your mouse as an input device for your console redirection Once mouse support is enabled select Absolute Mouse Mode if you use Windows select Relative Mouse for Linux Keyboard Settings Check this box to use the keyboard as an input device for your console redirecti...

Page 153: ...creen mode This feature allows you to set the video display to the full screen mode for your console redirection OSD UI style This feature allows you to configure the OSD UI style settings for console redirection The OSD UI Style Screen This screen provides shortcuts to the main features provided by the firmware for console redirection Click an OSD UI Style icon to change the settings Move OSD UI ...

Page 154: ...port and use the Macro settings features Video Recording Click this item to access the Video Recording submenu and to use video recording Video Playback Click this item for video playback Hotplug Keyboard Mouse Hotplug Keyboard Mouse Click the item enable keyboard mouse hotplug support for your console redirection User List This feature allows you to access the user list Session ID This item displ...

Page 155: ...139 Exit Yes At the prompt click Yes to exit from remote redirection No Click No to return to the current session ...

Page 156: ...Appendix C Acer Smart Console 140 ...

Page 157: ...moving 28 hard disk drive with carrier installing 29 hard disk drives 7 hard drive RAID configuration 95 HDD configuration guidelines 26 header alarm reset 10 heatsink installing 45 removing 40 41 Hot Spare drive assigning Adaptec 97 Intel 96 hot plug drive bays node A 3 node B 3 node C 3 node D 3 hot plug HDD activity indicator status 28 I indicator front system ID 4 hot plug HDD activity 3 hot p...

Page 158: ...dules 7 O opening the system 36 installing the top cover 37 removing the top cover 36 P PCI riser board bracket assembly 7 peripherals 17 population sequence lockstep configuration dual processor 52 mirrored configuration single processor 48 port InfiniBand 5 LAN 5 monitor 5 serial 5 server management 5 USB 2 0 5 power cord 18 Power supply module 7 processor installing 44 removing 43 upgrade guide...

Page 159: ...4 installation precautions 24 post installation instructions 25 preinstallation instructions 24 T top cover installing 37 removing 36 troubleshooting 83 confirming loading of the OS 87 display problems 91 DVD CD problems 89 DVD ROM drive problems 89 hardware diagnostics 86 HDD indicator problem 88 HDD problem 89 initial checklist 85 initial system installation prob lems 84 memory problem 90 networ...

Page 160: ...150 ...

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