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Acer Aspire X3475, Service Manual

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Acer Aspire X3475 Service Manual Download Page 109

101

Chapter 6

288-9E145-X03A8 AMD HD7470 2GB sDDR3 
64bit UEFI DVI-I + HDMI LP

VG.PCU74.702

Wireless LAN Card

WN7601R, Ralink RT3090, 802.11b/g/n 1x1 
WLAN PCI-E x1 card (Low-profile)

NI.10200.038

N/A

Modem

D-1156E#/A10A (Low-profile), Modem PCI-Ex1 
card, LSI Universal Modem (PCI-E) 56K V.92 - 
Concorde (C40) 

FX.10100.003

Power Supply

Non-PFC 220W (8.5L) EuP

PY.2200B.009

N/A

Non-PFC 220W (8.5L) EuP

PY.22009.009 

PFC 220W (8.5L) EuP

PY.2200B.010

PFC 220W (8.5L) EuP

PY.22009.010

FR 220W (8.5L) EuP 82+ 

PY.2200B.011

FR 220W (8.5L) EuP 82+ 

PY.22009.011

Non-PFC 220W (8.5L) EuP

PY.2200F.004

PFC 220W (8.5L) EuP

PY.2200F.005

FR 220W (8.5L) EuP 82+ 

PY.2200F.006

Speaker

JS speaker USB MS1238UA with new acer logo

SP.10600.048

N/A

JS speaker USB MS1238UA with new acer logo ( 
meet AJC spec)

SP.10600.049

Neosonica speaker USB 9M-20A200-000 with new 
acer logo

SP.10600.051

Neosonica speaker USB 9M-20A200-000 with new 
acer logo (meet AJC Spec.)

SP.10600.052

Category

Description

Part Number

Exploded 

Diagram Item

 

Summary of Contents for Aspire X3475

Page 1: ...Acer Aspire X3475 Service Guide SG V1 01 PRINTED IN TAIWAN ...

Page 2: ... to the table below for the updates made on this service guide Date Version Chapter Updates 04 25 2012 First Draft 04 26 2012 V1 00 08 18 2012 V1 01 1 2 6 Phase in Win8 operation system and update related information on page1 15 16 99 ...

Page 3: ...ublication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated ...

Page 4: ...y Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporatio...

Page 5: ...ditional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 6: ...h cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SE...

Page 7: ...ng the Heat Sink Fan Assembly 31 Removing the Processor 34 Removing the HDD ODD Bracket 36 Removing the Optical Drive and the Hard Disk Drive 37 Detaching the Front Bezel 41 Removing the Wireless Lan Card 42 Removing the VGA Card 43 Removing the Memory Modules 44 Removing the Power Supply 45 Removing the Mainboard 47 Removing the USB Audio and Card Reader Boards 50 Assembly Requirements 54 Assembl...

Page 8: ...ware Diagnostic Procedure 80 System Check Procedures 81 Power System Check 81 System External Inspection 81 System Internal Inspection 81 Beep Codes 82 Checkpoints 83 BIOS Recovery 86 Jumper and Connector Information 87 M B Placement 87 Jumper Setting 89 Internal Header Pin Definition 90 Connector Pin Definition 93 FRU Field Replaceable Unit List 96 Aspire X3475 Exploded Diagram 97 Aspire X3475 FR...

Page 9: ...inpus Xwindows FreeDOS Processor Socket Type AMD FM2 Socket Quantity 1 Processor Type AMD Virgo 65W and 100W CPU which supports AMD Turbo Core 3 0 Technology Chipset FCH AMD A75 PCB DTX as small as better 4 layer Acer Inc logo printed on the PCB Memory subsystem Socket Type DDR III connector Socket Quantity 4 2 channels 2 DIMMs per channel Different colors for DIMM 0 and DIMM 1 Support DDR3 1 5V 1...

Page 10: ... up to one SATA ports 3 5 Capacity and models are listed on AVLC Optical disk drive Support up to one SATA 5 25 standard ODD Capacity and models are listed on AVLC Audio Chip HD audio codec ALC662 HD codec 5 1 Rear 3 jack follow HD audio definition Front IO 1 Microphone in 1 headphone jack Serial ATA controller Connector Type SATAIII connector Connector Quantity 3 3 6Gb s Storage Type support 3 5 ...

Page 11: ...ludes USB ODD USB HDD USB FDD and etc All USB ports must provide the over current protection Enable the USB EHCI Debug Ports Buzzer 1 on board buzzer Rear I O connectors 1 PS2 KB MS 1 HDMI port 1 VGA connector 2 USB 2 0 ports 1 RJ45 2 USB 2 0 ports 2 USB 3 0 ports 1 3 ports Audio jack On board connectors 1 FM2 CPU socket 4 DDR3 DIMM Socket 1 PCI Express x16 slot 1 PCI Express x 1 slot 3 SATAIII po...

Page 12: ...ne H3X1 Jumper for clear CMOS One 3 pin IR receiver header to super I O One on board buzzer Two reserved 2pin GPIO connector System BIOS Type Use SPI Flash System BIOS 8MBytes BIOS ROM Size 8MBytes Kernel AMI Kernel with Acer skin copyright Power supply Non PFC 220W PFC 220W Full range PFC 220W Support models are listed on AVLC ...

Page 13: ...Chapter 1 5 Block Diagram ...

Page 14: ... Panel No Component 1 HDD activity indicator 7 CF I II CompactFlash Type I II slot 2 Acer logo 8 XD XD Picture SD Secure Digital PRO slot 3 Optical drive eject button 9 USB 2 0 ports 4 Microphone in jack 10 USB 3 0 ports 5 Headphone Speaker out line out jack 11 Optical drive 6 USB 2 0 ports 12 Power button indicator ...

Page 15: ...anel No Component 1 Line in jack 2 USB 3 0 ports 3 RJ45 LAN connector 4 PS2 mouse port 5 Power connector 6 PS2 keyboard port 7 HDMI port 8 D sub port 9 USB 2 0 ports 10 Line out jack 11 Microphone jack 12 Expansion slot ...

Page 16: ...h Acer skin BIOS version P01 A0 or P11 A0 BIOS ROM type SPI Flash BIOS ROM size 32Mbit Support protocol SMBIOS DMI 2 7 Device Boot Support 1st priority SATA HDD 2nd priority CD ROM 3rd priority USB device 4th priority LAN Support to LS 120 drive YES Support to BIOS boot block feature YES Hotkey Function Description Del Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup ...

Page 17: ...y combination as long as they match the above specifications Item Specification Audio controller AMD Hudson D2 D3 D4 Audio controller type ALC662 VD Audio channel codec 5 1 Audio function control Enable disable by BIOS Setup Mono or stereo Stereo Compatibility The ALC662 VD supports host audio from Intel chipsets and also from any other HDA compatible audio controller With EAX Direct Sound 3D I3DL...

Page 18: ... 0 1 1 USB Class Support legacy keyboard for legacy mode USB Connectors Quantity USB2 0 Rear IO 4 ports Internal Header 6 ports three 2X5 USB2 0 headers USB3 0 Rear IO 2 ports Internal Header 2 ports one 2X10 USB3 0 headers Item Specification Temperature Operating 5 C 35 C Non operating 20 60 C Storage package Humidity Operating 15 to 80 RH Non operating 10 to 90 RH Vibration Operating unpacked 5 ...

Page 19: ...d be less than Devices wake up from S5 should be less than 10 seconds Devices S1 S3 S4 S5 Power Button V V V V USB Keyboard Mouse V V N A N A PME Disabled Disabled Disabled Disabled RCT Disabled Disabled Disabled Disabled WOR Disabled Disabled Disabled Disabled ...

Page 20: ...external switch Button modem ring in keyboard an mouse for APM mode Resume recovery time 7 10sec Suspend Mode Independent power management timer 2 120minutes time step 10minute or pushing extern switch button CPU goes into SMM CPU asserts STPCLK and goes into the Stop Grant State LED on panel turns amber colour Hard disk drive goes into SLEEP mode for ATA standard interface Disable H sync and V sy...

Page 21: ...rompted Run Setup message to make changes to the CMOS setup NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance CMOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows c...

Page 22: ...page of a multiple page menu Home Move the cursor to the first page of a multiple page menu End Move the cursor to the last page of a multiple page menu and keys Select a value for the currently selected field only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu NOTE Grayed out fields are not user configurable Ente...

Page 23: ... Type of CPU installed on the system Core Frequency Core speed of the CPU installed on the system Count Physical CPU count Memory Size Total size of system memory installed on the system Product Name Product name of the system System Serial Number Serial number of the system Asset Tag Number Asset tag number of this system System Date Set the date following the weekday month day year format System...

Page 24: ...ity was built Processor Type of CPU installed on the system Core Frequency Core speed of the CPU installed on the system Count Physical CPU count Memory Size Total size of system memory installed on the system Product Name Product name of the system System Serial Number Serial number of the system Base Board Serial Number Serial number of the motherboard Asset Tag Number Asset tag number of this s...

Page 25: ...ccess the Miscellaneous submenu Advanced Chipset Configuration Press Enter to access the Advanced Chipset Configuration submenu Integrated Peripherals Press Enter to access the Integrated Peripherals submenu PC Health Status Press Enter to access the PC Health Status submenu ...

Page 26: ...rd s EMI Note Remember to disable the Spread Spectrum feature if you are overclocking A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up Enabled Disabled Bootup Num lock Selects power on state for Num Lock On Off USB Beep Message Enables or disables BIOS to display error beeps or messages during USB device enumeration Enabled Disabled ...

Page 27: ...isabled AMD V Enables or disables the Virtualization Technology VT availability If enabled a virtual machine manager VMM can utilize the additional hardware virtualization capabilities provided by this technology Note A full reset is required to change the setting Enabled Disabled UMA Free Buffer Size Select the amount of system memory used by the Intel graphics device Auto 64MB 128MB 256MB 512MB ...

Page 28: ...age Emulation If Auto USB device equal or less than 2GB will be emulated as Floppy and remaining as harddrive Forced FDD option can be used to force a HDD formatted drive to boot as FDD Ex ZIP drive Auto Floppy Hard Disk Onboard Graphics Controller Enables or disables the onboard Graphics Controller Enabled Disabled Onboard Audio Controller Enables or disables the onboard audio controller Enabled ...

Page 29: ...Chapter 2 21 PC Health Status Parameter Description Option Smart Fan Enables or disables the smart system fan control function Enabled Disabled ...

Page 30: ...omatically resume if there is an incoming call on the PCIE LAN card You must use an ATX power supply in order to use this feature Use this item to dowake up action if inserting the PCIE card Enabled Disabled Wake Up by PS 2 KB Mouse Enables or disables to wake up the system from a power saving mode using a PS2 keyboard or mouse Enabled Disabled Wake Up by USB KB Mouse If enabled press any key or c...

Page 31: ...r Description Option Secure Boot Secure boot flow control secure boot is possible only if system rens in user mode Enabled Disabled Secure Boot Mode When standard fixed secure boot policy When custom changeable secure boot key databases Standard Custom ...

Page 32: ...rd then press Enter 4 Retype the password to verify the first entry then press Enter again 5 Press F10 6 Select Yes to save the new password and close the Setup Utility Removing a supervisor password 1 Use the up down arrow keys to select Change Supervisor Password menu then press Enter 2 Enter the current password then press Enter 3 Press Enter twice without entering anything in the password fiel...

Page 33: ...ess the Optical Disk Drive Priority submenu and specify the boot device priority sequence from available optical drives Removable Device Priority Press Enter to access the Removable Device Priority submenu and specify the boot device priority sequence from available removable drives Network Device Priority Press Enter to access the Network Device Priority submenu and specify the boot device priori...

Page 34: ...nu and press Enter Save Changes Select this option and press Enter to save all the changes and return to the BIOS Setup Utility Discard Changes Use this item enables you to discard any changes that you have made Load Default Settings To set this feature select Load Default Settings from the Exit menu and press Enter Then select OK to allow the BIOS to automatically load optimal defaults to the BIO...

Page 35: ...g tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components System Disasse...

Page 36: ...cedure perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Page 37: ...screws located on the rear edge of the side panel 2 Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis 3 Lift the side panel away from the server and put it aside for reinstallation later ...

Page 38: ...l from the chassis interior 5 Pull the bezel away from the chassis NOTE The power button and LED cable from the front bezel is still connected to its connector on the mainboard To detach the front bezel completely you have to remove the hard disk and optical drive ...

Page 39: ...n Assembly WARNING The heat sink becomes very hot when the system is on NEVER touch the heat sink with any metal or with your hands 1 Loosen the hook of heat sink as shown below 2 Disconnect tache of heat sink away from the retention frame ...

Page 40: ...f heat sink away from the retention frame 4 Lift the heat sink fan assembly away from the mainboard Note CPU Fan has been highlighted with the yellow rectangle as above image shows Please detach the CPU Fan and follow local regulations for disposal ...

Page 41: ...n cable from the mainboard connector 6 Remove the heat sink fan assembly from the chassis then lay it down in an upright position with the thermal patch facing upward Do not let the thermal patch on the heat sink fan assembly touch the work surface 7 Use an alcohol pad to wipe off the thermal grease from both the heat sink and the processor ...

Page 42: ...ocessor from the mainboard make sure to create a backup file of all important data WARNING The processor becomes very hot when the system is on Allow it to cool off first before handling 1 Release the load lever 2 Lift the load lever to the fully open upright position ...

Page 43: ...Chapter 3 35 3 Pull out the processor from the socket IMPORTANT If you are going to install a new processor note the arrow on the corner to make sure the processor is properly oriented over the socket ...

Page 44: ...36 Chapter 3 Removing the HDD ODD Bracket 1 Remove the two screws that secure the HDD ODD bracket to the chassis 2 Lift the bracket up ...

Page 45: ...apter 3 37 Removing the Optical Drive and the Hard Disk Drive 1 Disconnect the SATA 1 and power 2 cables from the rear of the optical drive 2 Disconnect the other end of the SATA cable from the mainboard ...

Page 46: ...38 Chapter 3 3 Disconnect the SATA 2 and power 1 cables from the rear of the hard disk drive 4 Disconnect the other end of the SATA cable from the mainboard ...

Page 47: ...Chapter 3 39 5 Remove the screws that secure the optical drive to the HDD ODD bracket 6 Pull the optical drive out of the drive bay ...

Page 48: ...40 Chapter 3 7 Remove the four screws that secure the hard disk drive to the HDD bracket 8 Slide the hard disk drive out of the bracket ...

Page 49: ...Chapter 3 41 Detaching the Front Bezel 1 Disconnect the power button LED cable from its mainboard connector 2 Pull out the power button LED cable from the chassis ...

Page 50: ...ket opposite the PCIE1X 1 slot 2 Gently pull up the expansion board 1 move it slightly to the left and remove 2 from the slot Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Page 51: ...at secures the card to the chassis 2 Gently pull the card to remove it from the mainboard Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Page 52: ... on both sides of the DIMM slot outward to release the DIMM 1 2 Gently pull the DIMM upward to pull it away from the M B 2 Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal 3 Repeat steps 1 and 2 to remove the second memory module from the DIMM2 DIMM3 DIMM4 slot ...

Page 53: ...TX power supply cables from its mainboard connector a Squeeze on the retaining latch 1 attached to the cable end of the connector b Grasp the cable end of the connector and pull it straight up 2 2 Remove the screw that secures the power supply to the chassis ...

Page 54: ...3 Remove the three screws that secure the power supply to the rear panel 4 Pull the the power supply module toward the right 5 Tilt the power supply module slightly to the outside 1 and lift it out of the chassis 2 ...

Page 55: ...Chapter 3 47 Removing the Mainboard 1 Release card reader USB and audio cable from plastic clip 2 Dsconnect the card reader USB and audio cable from their mainboard connectors ...

Page 56: ...at secure the mainboard to the chassis Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal 4 Lift the board from the chassis ...

Page 57: ...ching in IO Shield then you can remove it 6 Remove the RTC battery Note RTC battery has been highlighted with the yellow circle as above image shows Please detach the RTC battery and follow local regulations for disposal ...

Page 58: ...50 Chapter 3 Removing the USB Audio and Card Reader Boards 1 Release the USB audio card reader and HDD data cable from the metal clip 2 Remove the screw that secure the bracket to the chassis ...

Page 59: ...Chapter 3 51 3 Pull the bracket out from the chassis 4 Remove the card reader board a Remove the two screws that secure the card reader board to the bracket ...

Page 60: ...rcuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal 5 Remove the USB and audio board a Remove the two screws that secure the USB and audio board to the bracket ...

Page 61: ...Pull the USB and audio board out of the bracket Note Circuit boards 10 cm has been highlighted with the yellow rectangle as above image shows Please detach the Circuit boards and follow local regulations for disposal ...

Page 62: ...or preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the assembly process group the screws with the corresponding components to avoid mismatch when putting back the components ...

Page 63: ...e perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Page 64: ...screws located on the rear edge of the side panel 2 Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis 3 Lift the side panel away from the server and put it aside for reinstallation later ...

Page 65: ...Chapter 3 57 Removing the Front Bezel 4 Release the front bezel from the chassis interior 5 Pull the bezel away from the chassis ...

Page 66: ...58 Chapter 3 Removing the HDD ODD Bracket 1 Remove the two screws from chassis 2 Lift the cage up and turn it over 3 Punching in PCI Shelf slice then you can remove it ...

Page 67: ...Chapter 3 59 Reinstalling the I O Shielding 1 Install I O shielding into chassis ...

Page 68: ...e mainboard into the chassis with the I O ports of the mainboard extruding from their port holes then lower the mainboard in place 2 Make sure the screw holes on the mainboard are aligned with those on the chassis Secure the mainboard with four screws ...

Page 69: ...Chapter 3 61 3 Connect the card reader USB and audio cable to their mainboard connectors 4 Install the card reader USB and audio cable into the plastic clip ...

Page 70: ...ply 1 Slide the power supply module into the chassis and tilt to the inside 2 Push the power supply module toward the left with the power connector extruding from the rear panel 3 Secure the power supply to the rear panel using three screws ...

Page 71: ...Chapter 3 63 4 Secure the power supply to the chassis using the screw 5 Connect the ATX 24Pin Power cable and ATX 4Pin Power cable to main board ...

Page 72: ...64 Chapter 3 Reinnstalling the Memory 1 Open the holding clips on both sides of the DIMM slot outward 2 Insert the memory module into the DIMM1 slot 1 and then press it down until it clicks into place 2 ...

Page 73: ...module is available install it in the DIMM2 slot by repeating step 1 NOTE Install memory rule as table shown below DIMM1 DIMM3 DIMM2 DIMM4 A A A A B B A B A A A A B A A A A A A B A B Remark A and B show different size of memory size A B ...

Page 74: ...66 Chapter 3 Reinstalling the Front Bezel Power Button LED Cable 1 Insert the power button LED cable through the front of the chassis 2 Connect the power button LED cable to its mainboard connector ...

Page 75: ... the PCIE16X 1 slot and move it slightly to the right 1 making sure the card guide is aligned with the slot guide on the chassis Insert the expansion card properly connector into PCIE16X 1 slot 2 2 Secure the expansion board bracket opposite the PCIE16X 1 slot using one screw ...

Page 76: ...d over the PCIE1X 1 slot and move it slightly to the right 1 making sure the card guide is aligned with the slot guide on the chassis Insert the expansion card connector properly into PCIE1X 1 slot 2 2 Secure the expansion board bracket opposite the PCIE1X 1 slot using one screw ...

Page 77: ...Chapter 3 69 Reinstalling the Optical Drive and the Hard Disk Drive 1 Slide the hard disk drive into the drive bay 2 Secure the hard disk drive to the HDD ODD bracket using four screws ...

Page 78: ...70 Chapter 3 3 Slide the optical drive into the drive bay 4 Secure the optical drive to the HDD ODD bracket using two screws 5 Let HDD SATA data cable pass through the two metal clip ...

Page 79: ...Chapter 3 71 6 Connect one end of the SATA cable to the SATA connector on the mainboard 7 Connect the SATA 1 and power 2 cables to their connectors on the rear of the hard disk drive ...

Page 80: ...72 Chapter 3 8 Connect one end of the SATA cable to the SATA connector on the mainboard 9 Connect the SATA 1 and power 2 cables to their connectors on the rear of the optical drive ...

Page 81: ...Chapter 3 73 Reinstalling the HDD ODD Bracket 1 Install the HDD ODD bracket into the chassis 2 Secure the HDD ODD bracket to the chassis using two screws ...

Page 82: ...RTANT If you are going to install a new processor note the arrow on the corner to make sure the processor is properly oriented over the socket 1 Release the load lever lift the load lever to the fully open gently put the processor into the socket ...

Page 83: ...Chapter 3 75 2 Close the load lever to its latch ...

Page 84: ...ling the Heat Sink Fan Assembly 1 Connect the cooler cable to the main board connector 2 Position the heat sink fan assembly on top of the processor making sure the screws are aligned with the screw holes on the main board ...

Page 85: ...Chapter 3 77 3 Connect tache of heat sink to the retention frame 4 Secure the hook of heat sink as shown below ...

Page 86: ... Bezel 1 Insert the tabs on the front bezel into the notches on the left side of the chassis and attach the front bezel in the direction indicated 2 Make sure the front bezel retention tabs are securedly fastened to the chassis interior ...

Page 87: ...Chapter 3 79 Reinstalling the Side Panel 1 Push the side panel toward the front of the chassis until it is firmly closed 2 Secure the side panel to the rear edge of the chassis using two screws ...

Page 88: ...Acerproducts prototype cards or modified options can give false errors and invalid systemresponses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating thesame operation 3 Refer to Power System check on page 81 and Beep Codes on page 82 to determine which corrective action to perform Sys...

Page 89: ...stem Internal Inspection System Internal Inspection 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface 6 Remove the system covers For instructions on removing system covers refer to System Disassembly on pa...

Page 90: ...rd has been activated Not all computers using AMIBIOS enable this feature In most cases a checkpoint card is the best tool for viewing AMIBIOS checkpoints Beep Symptom Cause and Description One short beep System is ready System is OK Continuous one long beep Memory not installed or memory error One long beep and two short beeps then repeat VGA not installed or VGA error Graphics card error not ins...

Page 91: ... critical initialization Early chipset initialization is done D1 Early super I O initialization is done including RTC and keyboard controller Serial port is enabled at this point if needed for debugging NMI is disabled Perform keyboard controller BAT test Save power on CPUID value in scratch CMOS Go to flat mode with 4GB limit and GA20 enabled D2 Verify the boot block checksum System will hang her...

Page 92: ...Checkpoints section of document for more information DC System is waking from ACPI S3 state E1 E8 EC EE OEM memory detection configuration error This range is reserved for chipset vendors system manufacturers The error associated with this value may be different from one platform to the next Checkpoint Description ...

Page 93: ...floppy EA Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM EB Disable ATAPI hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB F0 Search for pre defined recovery file name in root directory F1 Recovery file not found F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file F3 Start reading the recovery ...

Page 94: ... The following is the process that user should follow to flash BIOS ROM 1 Put the AMIBoot ROM to a bootable USB flash drive Disk on Key DOK 2 Install the DOK to the system 3 Press power button to boot the system and then press Ctrl Home 4 The BIOS recovery function will be executed 5 After BIOS is updated completely the system will auto reboot 6 Please enter the setup menu to load default after sy...

Page 95: ... FM2 2 DIMM1 4 240 pin DDR3 SDRAM slots 3 CPU_FAN CPU cooling fan connector 4 PWMIC Firmware download header 5 ATX_12V Auxiliary 4 pin power connector 6 PCIEX1 PCI Express X1 slot 7 PCIEX16 PCI Express X16 slot 8 AUDIO Front panel audio header Jumper and Connector Information Chapter 5 ...

Page 96: ...t panel switch LED header 12 SATA1 3 Serial ATA connectors 13 GPIO GPIO 1x2 pin 14 CLR_CMOS Clear COMS jumper 15 Debug Port Debug card 16 ATX_POWER Standard 24 pin ATX power connector 17 System FAN System cooling fan connector 18 IR Reciever Infrared header No Label Description No Label Description ...

Page 97: ...d on the correct pins The following illustration shows the location of CLR_CMOS The following table shows the settings of the 3 pin CLR_CMOS jumper Place the jumper cap on pins 1 and 2 to close or short the jumper Place the jumper cap on pins 2 and 3 to open or clear CMOS Jumper Type Description Setting default CMOS1 3 pin Clear CMOS 1 2 Close default 2 3 Open Before clearing the CMOS make sure to...

Page 98: ...Header Name Function Definition CPU Fan Header 1 GND 2 12V 3 SENSE 4 PWM CONTROL System Fan Header 1 GND 2 12V 3 SENSE 4 PWM CONTROL Front Panel Audio Header 1 MIC_L 2 GND 3 MIC_R 4 PWR 5 FRONT_R 6 MIC_JD 7 FRONT_SENCE 8 NC 9 FRONT_L 10 FRONT_JD ...

Page 99: ...10 PWR BTN CONTROL 11 SATA LED 12 GND 13 VCC 14 VCC5 for HDD LED Front USB Header 1 NC 2 GND 3 GND 4 GND 5 USB0_XP 6 USB1_XP 7 USB0_XN 8 USB1_XN 9 USBVCC_0 10 USBVCC_0 Front USB Header 1 NC 2 GND 3 GND 4 GND 5 USB0_XP 6 USB1_XP 7 USB0_XN 8 USB1_XN 9 USBVCC_1 10 USBVCC_1 Header Name Function Definition ...

Page 100: ...P 6 USB1_XP 7 USB0_XN 8 USB1_XN 9 USBVCC_2 10 USBVCC_2 Front USB3 0 Header 1 USB PWR 2 RXN1 3 RXP1 4 GND 5 TXN1 6 TXP1 7 GND 8 USB_N1 9 USB_P1 10 OC 11 USB_P2 12 USB_N2 13 GND 14 TXP2 15 TXN2 16 GND 17 RXP2 18 RXN2 19 USB PWR 20 NC Header Name Function Definition ...

Page 101: ...2 7 MDI2 8 MDI3 9 MDI3 10 GND 11 LAN_ACT_LED 12 LAN_ACT_LED 13 LINK_100_LEDJ 14 LINK_1000_LEDJ 15 USB PWR 16 USB_N1 17 USB_P1 18 GND 19 USB PWR 20 USB_N0 21 USB_P0 22 30 GND ADUIO JACK 1 GND 2 MIC_R 3 GND 4 MIC_JD 5 MIC_L 22 LINE_IN_R 23 GND 24 LINE_IN_JD 25 LINE_IN_L 32 LINE_OUT_R 33 GND 34 LINE_OUT_JD 35 LINE_OUT_L G1 4 GND NP1 NC ...

Page 102: ..._P0 4 GND 5 RXN1 6 RXP1 7 GND 8 TXN1 9 TXP1 10 USB PWR 11 USB_N1 12 USB_P1 13 GND 14 RXN2 15 RXP2 16 GND 17 TXN2 18 TXP2 19 22 GND D SUB 1 RED 2 GREEN 3 BLUE 4 NC 5 6 7 8 GND 9 5V_VGA 10 GND 11 NC 12 DDC_DATA 13 HSYNC 14 VSYNC 15 DDC_CLK 16 GND 17 GND ...

Page 103: ...GND 3 HDMI_N0 4 HDMI_P1 5 GND 6 HDMI_N1 7 HDMI_P2 8 GND 9 HDMI_N2 10 HDMI_CLK_P 11 GND 12 HDMI_CLK_N 13 NC 14 NC 15 CTRL_CLK 16 CTRL_DATA 17 GND 18 5V_PWR 19 DDSP_HPD 20 21 22 23 GND PS2 KB MS 1 MS_DATA 2 NC 3 GND 4 KBMS_PWR 5 MS_CLK 6 NC 7 8 GND 9 KB_DATA 10 NC 11 GND 12 KBMS_PWR 13 KB _CLK 14 NC 15 16 17 GND ...

Page 104: ...on the printed Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service To scrap or to return the defective parts follow the local government ordinance or regulations on how to dispose i...

Page 105: ...97 Chapter 6 Aspire X3475 Exploded Diagram NOTE This section will be updated when more information becomes available ...

Page 106: ...DD Button 1 5 HDD Bracket 1 21 F IO Door 1 6 HDD 1 22 F IO Mylar 1 7 Side Plate 1 23 Spring IO Door 1 8 ODD Bracket Link 1 24 Front Bezel 1 9 Top Cover 1 25 Spring ODD Door1 1 10 HDD Lens 1 26 Spring ODD Door2 1 11 Power Switch 1 27 F IO 1 12 Deco Belt 1 28 ODD 1 13 Spring Button 1 29 ODD Bracket 1 14 Power Button 1 30 Power Supply 1 15 LED 1 31 Rubber 2 16 Acer Logo 1 ...

Page 107: ... O shielding DC 13111 018 Bezel Hon Hai Aspire Bezel AX360U3 w USB 4 1port with U3x2 bezel w HX097O chassis DC 11911 01J N A Hon Hai Aspire Bezel AX361U3 w o CR w USB 4 1port with U3x2 bezel w HX097P chassis DC 11911 01K CPU CPU AMD A10 5700 FM2 3 4G 4M 65W A 1 Quad Core KC A1002 570 N A CPU AMD A8 5500 FM2 3 2G 4M 65W A 1 Quad Core KC AA802 550 CPU AMD A6 5400K FM2 3 6G 1M 65W A 1 Quad Core KC KA...

Page 108: ...ATA III 16MB LF F W 17 01H17 KH 50008 025 HDD WD 3 5 5400rpm 1000GB WD10EARX 22N0YB0 GP667 SATA III 64MB LF F W 51 0AB51 KH 01K08 020 ODD ODD HLDS Super Multi DRIVE HH 16X GH80N LF HF Black Bezel SATA Win7 KO 0160D 002 N A ODD PLDS Super Multi DRIVE HH DL 16X DH 16ACSH LF Black Bezel HF Win7 SATA KU 0160F 013 ODD PIONEER Super Multi DRIVE HH DL 16X DVR 219RS LF Black Bezel SATA Win7 HF KU 01605 00...

Page 109: ...Y 22009 009 PFC 220W 8 5L EuP PY 2200B 010 PFC 220W 8 5L EuP PY 22009 010 FR 220W 8 5L EuP 82 PY 2200B 011 FR 220W 8 5L EuP 82 PY 22009 011 Non PFC 220W 8 5L EuP PY 2200F 004 PFC 220W 8 5L EuP PY 2200F 005 FR 220W 8 5L EuP 82 PY 2200F 006 Speaker JS speaker USB MS1238UA with new acer logo SP 10600 048 N A JS speaker USB MS1238UA with new acer logo meet AJC spec SP 10600 049 Neosonica speaker USB 9...

Page 110: ...68 Keyboard LITE ON SK 9660B RF2 4 Black Simplified Chinese with new acer logo KB RF40B 169 Keyboard LITE ON SK 9660B RF2 4 Black US International with new acer logo KB RF40B 170 Keyboard LITE ON SK 9660B RF2 4 Black Arabic English with new acer logo KB RF40B 171 Keyboard LITE ON SK 9660B RF2 4 Black Thailand with new acer logo KB RF40B 172 Keyboard LITE ON SK 9660B RF2 4 Black Spanish with new ac...

Page 111: ...board LITE ON SK 9660B RF2 4 Black Slovenian with new acer logo KB RF40B 190 Keyboard LITE ON SK 9660B RF2 4 Black Slovak with new acer logo KB RF40B 191 Keyboard LITE ON SK 9660B RF2 4 Black Russian with new acer logo KB RF40B 192 Keyboard LITE ON SK 9660B RF2 4 Black Hungarian with new acer logo KB RF40B 193 Keyboard LITE ON SK 9660B RF2 4 Black Greek with new acer logo KB RF40B 194 Keyboard LIT...

Page 112: ... 145 Keyboard PRIMAX KBRF36211 RF2 4 Black Simplified Chinese with new acer logo KB RF40P 146 Keyboard PRIMAX KBRF36211 RF2 4 Black US International with new acer logo KB RF40P 147 Keyboard PRIMAX KBRF36211 RF2 4 Black Arabic English with new acer logo KB RF40P 148 Keyboard PRIMAX KBRF36211 RF2 4 Black Thailand with new acer logo KB RF40P 149 Keyboard PRIMAX KBRF36211 RF2 4 Black Spanish with new ...

Page 113: ...eyboard PRIMAX KBRF36211 RF2 4 Black Slovak with new acer logo KB RF40P 168 Keyboard PRIMAX KBRF36211 RF2 4 Black Russian with new acer logo KB RF40P 169 Keyboard PRIMAX KBRF36211 RF2 4 Black Hungarian with new acer logo KB RF40P 170 Keyboard PRIMAX KBRF36211 RF2 4 Black Greek with new acer logo KB RF40P 171 Keyboard PRIMAX KBRF36211 RF2 4 Black Danish with new acer logo KB RF40P 172 Keyboard PRIM...

Page 114: ... acer logo KB USB0B 449 Keyboard LITE ON SK 9621B USB Black Simplified Chinese with new acer logo KB USB0B 450 Keyboard LITE ON SK 9621B USB Black US International with new acer logo KB USB0B 451 Keyboard LITE ON SK 9621B USB Black Arabic English with new acer logo KB USB0B 452 Keyboard LITE ON SK 9621B USB Black Thailand with new acer logo KB USB0B 453 Keyboard LITE ON SK 9621B USB Black Spanish ...

Page 115: ... Keyboard LITE ON SK 9621B USB Black Slovak with new acer logo KB USB0B 472 Keyboard LITE ON SK 9621B USB Black Russian with new acer logo KB USB0B 473 Keyboard LITE ON SK 9621B USB Black Hungarian with new acer logo KB USB0B 474 Keyboard LITE ON SK 9621B USB Black Greek with new acer logo KB USB0B 475 Keyboard LITE ON SK 9621B USB Black Danish with new acer logo KB USB0B 476 Keyboard LITE ON SK 9...

Page 116: ...ew acer logo KB USB0P 220 Keyboard PRIMAX KB36211 USB Black Arabic English with new acer logo KB USB0P 221 Keyboard PRIMAX KB36211 USB Black Thailand with new acer logo KB USB0P 222 Keyboard PRIMAX KB36211 USB Black Spanish with new acer logo KB USB0P 223 Keyboard PRIMAX KB36211 USB Black Portuguese with new acer logo KB USB0P 224 Keyboard PRIMAX KB36211 USB Black Canadian French with new acer log...

Page 117: ...board PRIMAX KB36211 USB Black Hungarian with new acer logo KB USB0P 243 Keyboard PRIMAX KB36211 USB Black Greek with new acer logo KB USB0P 244 Keyboard PRIMAX KB36211 USB Black Danish with new acer logo KB USB0P 245 Keyboard PRIMAX KB36211 USB Black Czech with new acer logo KB USB0P 246 Keyboard PRIMAX KB36211 USB Black Romanian with new acer logo KB USB0P 247 Keyboard PRIMAX KB36211 USB Black T...

Page 118: ...acer logo KB PS20B 161 Keyboard LITE ON SK 9611 PS 2 Black Thailand with new acer logo KB PS20B 162 Keyboard LITE ON SK 9611 PS 2 Black Spanish with new acer logo KB PS20B 163 Keyboard LITE ON SK 9611 PS 2 Black Portuguese with new acer logo KB PS20B 164 Keyboard LITE ON SK 9611 PS 2 Black Canadian French with new acer logo KB PS20B 165 Keyboard LITE ON SK 9611 PS 2 Black Brazilian Portuguese with...

Page 119: ...oard LITE ON SK 9611 PS 2 Black Greek with new acer logo KB PS20B 184 Keyboard LITE ON SK 9611 PS 2 Black Danish with new acer logo KB PS20B 185 Keyboard LITE ON SK 9611 PS 2 Black Czech with new acer logo KB PS20B 186 Keyboard LITE ON SK 9611 PS 2 Black Romanian with new acer logo KB PS20B 187 Keyboard LITE ON SK 9611 PS 2 Black Turkish with new acer logo KB PS20B 188 Keyboard LITE ON SK 9611 PS ...

Page 120: ...r logo KB PS20P 210 Keyboard PRIMAX KB36111 PS 2 Black Portuguese with new acer logo KB PS20P 211 Keyboard PRIMAX KB36111 PS 2 Black Canadian French with new acer logo KB PS20P 212 Keyboard PRIMAX KB36111 PS 2 Black Brazilian Portuguese with new acer logo KB PS20P 213 Keyboard PRIMAX KB36111 PS 2 Black Japanese with new acer logo KB PS20P 214 Keyboard PRIMAX KB36111 PS 2 Black German with new acer...

Page 121: ...rd PRIMAX KB36111 PS 2 Black Czech with new acer logo KB PS20P 233 Keyboard PRIMAX KB36111 PS 2 Black Romanian with new acer logo KB PS20P 234 Keyboard PRIMAX KB36111 PS 2 Black Turkish with new acer logo KB PS20P 235 Keyboard PRIMAX KB36111 PS 2 Black Turkish Q with new acer logo KB PS20P 236 Keyboard PRIMAX KB36111 PS 2 Black Arabic French with new acer logo KB PS20P 237 Keyboard PRIMAX KB36111 ...

Page 122: ...d PRIMAX KB36111 PS 2 Black Spanish Latin with new acer logo KB PS20P 245 Keyboard PRIMAX KB36111 PS 2 Black US with India Rupee Symbol with new acer logo KB PS20P 290 Category Description Part Number Exploded Diagram Item ...

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