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Q: My system freezes. How can I restore normal operation?
A: Sometimes Windows experiences problems that cause the
operating system to "hang". Usually these problems arise
from conflicts with the application software you are running.
Press the Alt-Ctrl-Del keys simultaneously for on-screen
instructions. If Windows is unable to resolve the problem, you
should press Alt-Ctrl-Del again to reboot. In extreme cases
where the keyboard fails to respond, you might need to press
and hold the power button to perform a "hard" reboot.
If an application continually causes problems, see its online
help file for advice. You might need to uninstall and then
reinstall the software using the program's Uninstall utility or,
if it does not have one, by using the Windows Add/Remove
Programs facility. See the Windows online help file for more
information.
Q: Windows continually "hangs" or "crashes". How can I use my
computer normally again?
A: If your operating system has become corrupted you might
need to return your computer to a previous "clean"
configuration. See the Windows online help for advice on
returning your system settings to a previous configuration.
In extreme cases, you might want to return your computer to
the factory default settings. The included recovery CD allows
you to restore the software to the state it was in when you
first purchased your Aspire computer system. However, all
your additional programs, data and settings will be lost when
you use the recovery CD.
To restore the factory defaults, follow the instructions on the
recovery CD. Back up your data on another drive before you
begin this procedure.
Q: I've tried the suggestions provided in this user guide, but I am
still unable to get my Aspire computer system to work
normally. What can I do now?
A: If you are unable to solve a problem after reading these
troubleshooting tips, take your computer to qualified
personnel for servicing. Do not attempt to service your
computer yourself.
