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Chapter 4

41

This chapter provides instructions on how to troubleshoot system hardware problems.

Hardware Diagnostic Procedure

The system’s diagnostic function monitors system activity and performs

IMPORTANT:

The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer
products, prototype cards, or modified options can give false errors and invalid system
responses.

1.

Obtain the failing symptoms in as much detail as possible.

2.

Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the
same operation. Refer to the “System Diagnosis” on page 43 for more information.

3.

Refer to the table below to determine which corrective action to perform.



System Check Procedures



System Diagnosis



Checkpoints



Undertermined Problems

System Troubleshooting

Chapter 4

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Summary of Contents for Aspire EASYSTORE H341

Page 1: ...Aspire easyStore H341 H342 Service Guide PRINTED IN TAIWAN ...

Page 2: ...ii Revision History Please refer to the table below for the updates made on Aspire easyStore H341 342 service guide Date Chapter Updates ...

Page 3: ...ublication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated ...

Page 4: ...re described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered tr...

Page 5: ...ditional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 6: ...h cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SE...

Page 7: ...ckplane Board 30 Removing the Power Supply 33 Removing the Fan 36 Removing the Memory Module 37 Removing the Mainboard 39 Removing the HDD Access LED cables 40 System Troubleshooting 41 Hardware Diagnostic Procedure 41 System Check Procedures 42 Power system check 42 System external inspection 42 System internal inspection 42 System Diagnosis 43 Hardware diagnostic program 43 Debug card 44 POST Co...

Page 8: ...viii FRU Field Replaceable Unit List 59 Exploded Diagram 60 FRU List 62 Technical Specifications 65 ...

Page 9: ... unbuffered SDRAM Media storage Up to four 3 5 inch hot swappable SATA hard disk drives Networking One Gigabit Ethernet LAN port RJ 45 I O ports USB 2 0 ports 1 front and 4 rear Gigabit LAN port eSATA port Power supply 220 watts 100 240 Vac Energy Star compliant power supply Operating system and software Operating system Windows Home Server Applications Windows Home Server Connector Lights Out Cli...

Page 10: ...omponents Front Panel No Icon Component 1 Power button power indicator 2 Network indicator 3 Hard disk drive HDD status indicator 4 System status indicator 5 USB backup button USB backup indicator 6 USB 2 0 port 7 Front door Open the door to access the hot swappable HDDs 8 HDD access indicators ...

Page 11: ...Chapter 1 3 Rear Panel No Icon Component 1 Recovery reset button 2 eSATA port 3 Gigabit Ethernet port 4 USB ports 5 Power connector 6 Power fan ...

Page 12: ...4 Chapter 1 Internal Components No Component 1 Backplane board 2 Power supply 3 Memory module 4 Mainboard ...

Page 13: ...ration in progress 2 Network Blue On Link between system and network Random blink Network access None Off Network disconnected 3 HDD status Purple On System not initialized HDD is not mounted into the drive bay Random blink HDD is mounted into the drive bay and is in the process of being manually added into the server storage HDD is in the process of being removed from the server storage Blue On H...

Page 14: ...ller failure USB controller failure LAN controller failure Fan failure Memory failure Boot device not found Refer to System Status Error Codes on page 50 for more information Random blink System recovery or reset is in progress 5 USB device backup Blue On USB storage device is connected to the USB port Backup completed Random blink System is backing up files from a USB storage device None Off USB ...

Page 15: ...ion 1 LAN port network speed LED Amber On 1000 Mbps network access Green On 100 Mbps link network access None Off 10 Mbps link network access 2 LAN port activity LED Green On Active network link Random blink Transmit or receive activity None Off No network connection ...

Page 16: ...8 Chapter 1 ...

Page 17: ...ssage to make changes to the BIOS setup NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance BIOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows configuration data to...

Page 18: ...rd cable to the debug card cable connector on the mainboard 4 Locate the JP1 Debug User mode jumper on the mainboard 5 Close the jumper to enable system for debug mode 6 Connect the power cable to the rear panel 7 Connect a PS 2 keyboard to the PS 2 keyboard port on the debug card 8 Connect a monitor to the VGA port on the debug card 9 Restart the system 10 Turn on the monitor 11 During POST press...

Page 19: ... it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu NOTE Grayed out fields are not user configurable Enter key Display a submenu screen NOTE Availability of submenu screen is indicated by a Esc If you press this key On one of the primary menu screens the Exit menu displays On a submenu screen the previous screen displays...

Page 20: ... Menus The Setup Main menu includes the following main setup categories Main Advanced Boot Chipset Exit In the descriptive table following each of the menu screenshots settings in boldface are the default and suggested settings ...

Page 21: ... Build Date ID Version number of the BIOS Setup Utility Date when the BIOS Setup Utility was created Processor Speed Displays the processor speed in MHz System Memory Total size of system memory detected during POST System Time Set the system time following the hour minute second format System Date Set the date following the month day year format ...

Page 22: ...ted submenu screen Parameter Description IDE Configuration Press Enter to select options for the IDE Configuration settings Hardware Health Configuration Press Enter to select options for the Hardware Health Configuration ACPI Configuration Press Enter to select options for ACPI Configuration settings AHCI Configuration Press Enter to select options for AHCI Configuration settings ...

Page 23: ...Chapter 2 15 Boot Use the Boot menu to specify the boot sequence from available devices Select a submenu item then press Enter to access the related submenu screen ...

Page 24: ...t menu to configure the south bridge chipset Select the submenu item then press Enter to access the submenu screen Parameter Description South Bridge Configuration Press Enter to select options for the South Bridge Configuration settings ...

Page 25: ...s changes made and closes the utility Discard Changes Discards all changes made to the utility and load previous configuration settings Load Optimal Defaults Loads the factory default settings for all setup parameters Keyboard shortcut F9 Setup Defaults are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you...

Page 26: ...18 Chapter 2 ...

Page 27: ...g tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 Syst...

Page 28: ...cedure perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Page 29: ...0 TURN OFF POWER MAIN UNIT DISASSEMBLY SYSTEM COVER HOUSING FRAME HARD DISK DRIVE MODULE DRIVE CARRIER HARD DISK DRIVE BACKPLANE BOARD BRACKET FRONT BEZEL FRONT I O BRACKET MAINBOARD CARRIER MEMORY MODULE MAINBOARD FRONT I O BOARD B x 4 C x 4 A x 3 BACKPLANE BOARD C x 7 POWER SUPPLY SYSTEM FAN A x 4 A x 4 C x 4 HDD ACCESS LED CABLES ...

Page 30: ...22 Chapter 3 Removing the Hard Disk 1 Open the front panel 2 Press to release the hard drive carrier handle ...

Page 31: ...Chapter 3 23 3 Flex the carrier handle 4 Slide the hard drive carrier out of the HDD bay ...

Page 32: ...24 Chapter 3 5 Remove the carrier by gently prying open the left rail of the carrier 1 and lift the hard disk off the carrier 2 ...

Page 33: ...ews A that secure system cover 3 Slide the system cover toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis 4 Lift the side panel away from the server and put it aside for reinstallation later Screw Quantity Color Torque Part No M3 0 5 4 3 Silver 5 1 to 6 9 kgf cm 86 1A524 4R0 ...

Page 34: ...Front Bezel 1 Remove the system cover Refer to the previous section for instructions 2 Release the front bezel retention tabs from the chassis interior 3 Pull the bezel slightly outward then disconnect the front I O board cable ...

Page 35: ...Chapter 3 27 4 Pull the bezel away from the chassis ...

Page 36: ...ee Removing the System Cover on page 25 2 See Removing the Front Bezel on page 26 3 Remove the four screws B that secures the front I O bracket 4 Remove the bracket Screw Quantity Color Torque Part No M3 6L 4 Silver 5 1 to 6 9 kgf cm 86 VA524 6R0 ...

Page 37: ...Chapter 3 29 5 Remove the four screws C that secure the front I O board 6 Remove the front I O board Screw Quantity Color Torque Part No M3 0 5 4L 4 Silver 5 1 to 6 9 kgf cm 86 19534 4R0 ...

Page 38: ...rd 1 See Removing the Hard Disk on page 22 2 See Removing the System Cover on page 25 3 Disconnect the fan 1 LED 2 and power 3 cables from their backplane board connectors 4 Disconnect the four HDD SATA cables from their mainboard connectors ...

Page 39: ...racket out of the chassis 6 Detach the four HDD SATA cables from their backplane board connectors 7 Remove the seven screws C that secure the backplane board Screw Quantity Color Torque Part No M3 0 5 4L 7 Silver 5 1 to 6 9 kgf cm 86 19534 4R0 ...

Page 40: ...32 Chapter 3 8 Lift the backplane board off the bracket ...

Page 41: ...e Removing the Hard Disk on page 22 2 See Removing the System Cover on page 25 3 See Removing the Backplane Board on page 30 4 Release the power cables from the cable ties as shown 5 Disconnect the 4 pin power cable from its mainboard connector ...

Page 42: ... four screws A that secure the power supply 7 With the thumb in the thumb hole press the tab to release the mainboard carrier from the chassis Screw Quantity Color Torque Part No M3 0 5 4 4 Silver 5 1 to 6 9 kgf cm 86 1A524 4R0 ...

Page 43: ...lide the mainboard carrier out slightly until you have access to the power cable 9 While pressing the tab on the 24 pin power cable pull the cable off the mainboard connector 10 Pull the power supply out of the chassis ...

Page 44: ... Disk on page 22 2 See Removing the System Cover on page 25 3 See Removing the Backplane Board on page 30 4 Remove the four screws A that secure the fan 5 Remove the fan Screw Quantity Color Torque Part No M3 0 5 4 3 Silver 5 1 to 6 9 kgf cm 86 1A524 4R0 ...

Page 45: ...ystem Cover on page 25 3 See Removing the Front Bezel on page 26 4 See Removing the Backplane Board on page 30 5 See Removing the Power Supply on page 33 6 See Removing the Fan on page 36 7 Disconnect the HDD access LED cable from its mainboard connector 8 Pull the mainboard carrier out of the chassis ...

Page 46: ...38 Chapter 3 9 Press the holding clips on both sides of the DIMM slot outward to release the DIMM 1 10 Gently pull the DIMM upward to remove it from the DIMM slot 2 ...

Page 47: ...the Front Bezel on page 26 4 See Removing the Backplane Board on page 30 5 See Removing the Power Supply on page 33 6 See Removing the Fan on page 36 7 Remove the four screws C that secure the mainboard 8 Lift the mainboard off the mainboard carrier Screw Quantity Color Torque Part No M3 0 5 4L 4 Silver 5 1 to 6 9 kgf cm 86 19534 4R0 ...

Page 48: ...e System Cover on page 25 3 See Removing the Front Bezel on page 26 4 See Removing the Backplane Board on page 30 5 See Removing the Power Supply on page 33 6 See Removing the Fan on page 36 7 See Removing the Mainboard on page 39 8 Press the release tabs on the HDD access LED cables then detach the cables ...

Page 49: ...rototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation Refer to the System Diagnosis on page 43 for more information 3 Refer to the table below to determine which corrective action to p...

Page 50: ...tem Internal Inspection System internal inspection 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface 6 Remove the system cover For instructions on removing system cover refer to Removing the System Cover o...

Page 51: ...dicator blinks blue 5 Immediately press and release the Recovery reset button with the paper clip end The system status indicator blinks red and immediately starts the diagnostic process a Onboard memory flash check b HDD account check c Memory size check 1024 or 2048 MB d Fan speed check e CPU temperature check f MB voltage check g Backplane board temperature check h PQAF system test i PQAF memor...

Page 52: ...of errors during system operations The debug card connects to the system via its debug card cable connector It includes a VGA port for connecting an external monitor to view BIOS output checkpoints The debug card also provides a PS 2 mouse port PS 2 keyboard port and a serial port Identifying the components For more information on how to connect the debug card to the system refer to Entering the B...

Page 53: ...ints may appear on the bottom right corner of the screen during POST POST code checkpoints list Bootblock initialization code checkpoint The following table describes the Award common tasks carried out by POST An unique checkpoint number denotes each task Checkpoint Description Before D1 Early chipset initialization is done Early super I O initialization is done including RTC and keyboard controll...

Page 54: ...alized DMA controller is initialized 8259 interrupt controller is initialized L1 cache is enabled E9 Set up floppy controller and data Attempt to read from floppy EA Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM EB Disable ATAPI hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB E9 no EA Determine information about root directory of rec...

Page 55: ...ence of PS 2 mouse 0C Detects the presence of Keyboard in KBC port 0E Testing and initialization of different Input Devices Also update the Kernel Variables Traps the INT09h vector so that the POST INT09h handler gets control for IRQ1 Uncompress all available language BIOS logo and Silent logo modules 13 Early POST initialization of chipset registers 24 Uncompress and initialize any platform speci...

Page 56: ...2 Takes care of runtime image preparation for different BIOS modules Fill the free area in F000h segment with 0FFh Initializes the Microsoft IRQ Routing Table Prepares the runtime language module Disables the system configuration display if needed A4 Initialize runtime language module A7 Displays the system configuration screen if enabled Initialize the CPU s before boot which includes the program...

Page 57: ...l device initialization on the BUS concerned 6 func 6 error reporting for the BUS concerned 7 func 7 add on ROM initialization for all BUSes 8 func 8 BBS ROM initialization for all BUSes The lower nibble Y indicates the BUS on which the different routines are being executed Y can be from 0 to 5 0 Generic DIM Device Initialization Manager 1 On board System devices 2 ISA devices 3 EISA devices 4 ISA...

Page 58: ... computer Do not replace a non defective FRU The error messages in the following table indicate the error signals on the HDD access LED indicators on the front panel and the error symptoms Operating condition HDD LED error codes Description 1 2 3 4 System is booting SATA controller failed USB controller failed LAN controller failed Fan failed Memory failed Boot device not found System has booted D...

Page 59: ...e BIOS Recovery disk as described in the previous section 2 Connect the BIOS Recovery disk on the USB port on the system 3 Depending on the current state of the system do either of the following If the system has crashed Power on the system The system initializes the BIOS recovery process and the system will reboot automatically after the flash update is completed If the system has not crashed or ...

Page 60: ... Locate the JP3 Clear CMOS jumper on the mainboard 4 Remove the jumper from the default position 5 Replace the jumper to connect the 2nd and 3rd pins 6 Access the BIOS Setup Utility by connecting a debug card keyboard and a monitor to the system Perform steps 3 and 7 through 10 of the Entering the BIOS Setup Utility on page 10 7 Press F9 to load the system default values 8 Press F10 to save the ch...

Page 61: ... 42 Follow procedures below to isolate the failing FRU Do not isolate non defective FRU 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Hard disk drive DIMM CD DVD ROM drive Adapter cards 4 Power on the computer 5 Determine if the problem...

Page 62: ...54 Chapter 4 ...

Page 63: ...Chapter 5 55 System Block Diagram System Block Diagram and Board Layout Chapter 5 ...

Page 64: ...r cable connector 5 USB ports 17 Front I O board cable connector 6 Gigabit Ethernet port top USB ports bottom 18 System type select jumper 7 eSATA port 19 Clear CMOS jumper 8 Recovery reset button 20 Battery 9 Debug card cable connector 21 Debug user mode jumper 10 Backplane board LED cable connector 22 x1 PCI Express slot 11 4 pin power cable connector 23 Intel ICH9R chipset south bridge 12 Fan c...

Page 65: ...me Location Settings Clear CMOS jumper JP3 1 2 Normal default 2 3 Clear CMOS System type select jumper JP2 1 2 Aspire system default 2 3 Other model Debug user mode jumper JP1 Open User mode enabled default Closed Debug mode enabled ...

Page 66: ...58 Chapter 5 ...

Page 67: ...inted Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service To scrap or to return the defective parts follow the local government ordinance or regulations on how to dispose it properl...

Page 68: ...60 Chapter 6 Exploded Diagram ...

Page 69: ...04 001 C A HDD LED B R HT 361 1 15 33 60P09 001 BRKT PCI LP dummy HT 361 1 16 33 60P05 001 BRKT BP HT 361 1 17 30 60P02 001 CAS UP HT 361 1 18 86 1A524 4R0 SCRW MACH PAN M3 0 5 4 NI 4 19 60 60P14 001 ASSY rear I O cover HT 361 1 20 86 1A524 4R0 SCRW MACH PAN M3 0 5 4 NI 4 21 60 60P11 001 ASSY fan 120x120x25 S15 1 22 33 60P04 001 BRKT fan HT 361 2 23 60 60P02 001 ASSY main chassis HT 361 1 24 45 00...

Page 70: ... 27 R3601 003 2 POWER CORD 1800MM BLACK EUR CORD PWR AC LINE EUR 1 8M BLK 27 R3601 002 POWER CORD 7A 125V 1800MM BLACK US CORD SVT 10A 125V 1800MM BLK 27 R3601 001 POWER CORD 7A 125V JAPAN CORD VCTF 3G 7A 125V JAPAN 27 01518 181 POWER CORD 250V 10A 1800MM SWISS CORD 250V 10A 1800MM SWISS 27 01518 251 EXTERNAL ETHERNET CAT5E CABLE BLACK 2M C A CAT5E STRAI BLACK_2M BIZ 50 R3601 005 Case Cover Bracke...

Page 71: ...KEY HT 361 33 R3601 004 Fan FAN W FAN RUBBER ASSY FAN 120X120X25 S15 23 R3601 001 Hard disk drive 1 HDD SEAGATE 3 5 7200RPM 1000GB ST31000333AS BRINKS SATA II LF F W SD45 HDD 1TB SGT ST31000333AS 7 2KR KH 01K01 005 1 HDD SEAGATE 3 5 7200RPM 640GB ST3640623AS BRINKS SATA II 16MB LF F W SD43 HDD 640GB 3 5 SGT ST3640623AS KH 64001 001 Mainboard 1 MAINBOARD S15I INTEL ATOM D410 D510 ICH9R V1 0 LF FOR ...

Page 72: ... GU341G0ALEPR6B2C6CE KN 1GB0H 009 Power supply 1 PSU DELTA GPS 200AB B 200W 100 240V S1 SPS 200W 1U DELTA GPS 200AB B PY 20009 001 Screws 1 SCRW TAP PAN M3 6L 2LEAD NI SCRW TAP PAN M3 6L 2LEAD NI 86 VA524 6R0 1 SCRW MACH P WS M3 0 5 4L NI SCRW MACH P WS M3 0 5 4L NI 86 19534 4R0 1 SCRW MACH PAN M3 0 5 4 NI SCRW MACH PAN M3 0 5 4 NI 86 1A524 4R0 Component QTY Part Name Description Acer Part Number ...

Page 73: ...facturing tech CMOS 45 nm 45 nm Max TDP W 10 13 Socket type Micro FCBGA8559 Micro FCBGA8559 Embedded Yes Yes Item Specification System core logic Intel Atom D410 D510 processor Intel ICH9R Storage controller Intel ICH9R Graphics memory controller Integrated in the Intel Atom D410 D510 processor Flash disk controller Intel ICH9R SM321 LAN controller Intel ICH9R Marvell Yukon 88E8071 Hardware sensor...

Page 74: ...odel name GU341G0ALEPR6B2C6CE GU342G0ALEPR692C6CE Item Specification BIOS vendor AMI BIOS version D05 Flash memory 256 MB Item Specification PCI Express controller Intel ICH9R Number of slots One PCI Express x 1 slot Item Specification LAN controller Intel ICH9R Marvell Yukon 88E8071 Supports LAN protocol 10 100 1000 Mbps LAN connector type RJ45 Item Specification SATA controller SATA Intel ICH9R ...

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