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Acer Aspire 8930Q Series Service Manual Download Page 82

76

Chapter 4

Error Message List

I/O device IRQ conflict

Run “Load Default Settings” in BIOS Setup 
Utility.
RTC battery
System board

Operating system not found

Enter Setup and see if fixed disk and drive A: 
are properly identified.
Diskette drive
Hard disk drive
System board

No beep Error Messages

FRU/Action in Sequence

No beep, power-on indicator turns off and LCD 
is blank.

Power source (battery pack and power 
adapter). See “Power System Check” on page 
71. 
Ensure every connector is connected tightly 
and correctly. 
Reconnect the DIMM.
LED board.
System board.

No beep, power-on indicator turns on and LCD 
is blank.

Power source (battery pack and power 
adapter). See “Power System Check” on page 
71. 
Reconnect the LCD connector
Hard disk drive
LCD inverter ID
LCD cable
LCD Inverter
LCD
System board

No beep, power-on indicator turns on and LCD 
is blank. But you can see POST on an external 
CRT. 

Reconnect the LCD connectors.
LCD inverter ID
LCD cable 
LCD inverter
LCD
System board

No beep, power-on indicator turns on and a 
blinking cursor shown on LCD during POST.

Ensure every connector is connected tightly 
and correctly.
System board

No beep during POST but system runs 
correctly.

Speaker
System board

Error Messages

FRU/Action in Sequence

Summary of Contents for Aspire 8930Q Series

Page 1: ...Aspire 8930Q Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on Aspire 8930Q service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...ork connection System memory Dual Channel DDR3 SDRAM support Up to 2 GB of DDR3 800 1066 MHz memory upgradeable to 4 GB using two soDIMM modules Display and graphics 18 4 WUXGA NVIDIA GeForce 9650M GS with up to 1280 MB of TurboCache or NVIDIA GeForce 8600M GT with up to 1280 MB of TurboCache TV tuner Digital TV tuner supporting DVB T Audio Dolby certified surround sound system with five built in ...

Page 8: ...ork connection or Intel PRO Wireless network connection I O Ports ExpressCard 54 slot 6 in 1 card reader SD MMC MMCplus MS MS PRO xD USB 2 0 ports HDMI port with HDCP support Consumer infrared CIR port External display VGA port Headphone speaker line out jack with S PDIF support Microphone in jack Line in jack Ethernet RJ 45 port Modem RJ 11 port DC in jack for AC adapter Environment Temperature z...

Page 9: ...Chapter 1 3 System Block Diagram ...

Page 10: ...Description 1 CN2 LCM Cable CNTR 2 CN6 Power Board FFC CNTR 3 CN3 LED Board Cable CNTR 4 CN1 LED Board Cable CNTR 5 CN4 Power Cable CNTR 6 U6 South Bridge 7 CN12 I O Board CNTR 8 CN15 Speaker Cable CNTR 9 CN14 MDC CNTR 10 CN13 BT Cable CNTR 11 CN11 Touch Pad FFC CNTR 12 CN9 Media consle Board CNTR ...

Page 11: ...3 VGA Port 6 CN507 HDMI Port 7 CN510 HDMI Port 8 CN513 USB Port 9 CN515 USB Port 10 Jack501 SPDIF 11 Jack502 MIC jack 12 Jack503 Line in jack 13 CN511 Speaker Cable CNTR 14 U510 North Bridge 15 CN516 HDD Socket 16 CN517 HDD Socket 17 CN505 506 DIMM Socket 18 CN512 ODD CNTR 19 CN508 PCI E Socket 20 CN504 PCI E Socket 21 CN509 VGA Card Socket ...

Page 12: ...6 Chapter 1 Your Acer Notebook tour After knowing your computer features let us show you around your new Aspire computer Front View ...

Page 13: ...ur hands when you use the computer 8 Touchpad Touch sensitive pointing device which functions like a computer mouse 9 Click buttons left center and right The left and right buttons function like the left and right mouse buttons The center button serves as Acer BioProtect fingerprint reader supporting Acer FingerNav 4 way control function for selected models 10 Status indicators Light Emitting Diod...

Page 14: ...re Digital SD MultiMediaCard MMC MultiMediaCard Plus MMCplus Memory Stick MS Memory Stick Pro MS PRO xD Picture Card xD 3 CIR receiver Receives signals from a remote control No Icon Item Description 1 Tuba The dedicated Tuba CineBass subwoofer pumps out earthshaking movie house audio 2 Ventilation slots Enable the computer to stay cool even after prolonged use ...

Page 15: ...PLAY port Supports high definition digital video connections 7 2 USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 8 USB 2 0 eSATA port Connects to USB 2 0 or eSATA devices only for certain models Note If you plug an eSATA device you will have three USB ports available in the mean time 9 Headphones speaker line out jack with S PDIF support Connects to audio line out devices e g spe...

Page 16: ...tical drive is active 4 Optical drive eject button Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off 6 2 USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 7 TV in port Accepts input signals from analog digital TV tuner devices for selected models 8 Kensington lock slot Connects to a Kensington compatible comp...

Page 17: ...ent Houses the computer s main memory 3 Ventilation slots and cooling fan Enable the computer to stay cool even after prolonged use Note Do not cover or obstruct the opening of the fan 4 Battery bay Houses the computer s battery pack 5 Battery release latch Releases the battery for removal 6 Battery lock Locks the battery in position ...

Page 18: ...es an ultra smooth surface inviting to the touch Total media control including instant access to Acer Arcade Deluxe provides a new exciting way to launch and control entertainment Functions are activated by simply tapping the function with your finger while you can adjust volume by sliding your finger around the volume meter ...

Page 19: ...ight arrow Select next item Select next menu item Select next item 10 Play Pause Play pause slideshow Play pause video Play pause movie Play pause music 11 Stop 1 Stop slideshow 2 Stop playing music 1 Stop playing videofullscreen 2 Stop playing music Stop movie Stop playing music 12 Next Jump to next image in slideshow Jump to next video and play fullscreen Jump to next chapter title and play full...

Page 20: ...g The light shows amber when the battery is charging 2 Fully charged The light shows green when in AC mode No Icon Item Description 1 Power Indicates the computer s power status 2 Battery Indicates the computer s battery status 3 HDD Indicates when the hard disk drive is active 4 Num Lock Lights up when Num Lock is activated 5 Caps Lock Lights up when Caps Lock is activated ...

Page 21: ...browser mail and programmable buttons run the Acer Launch Manager No Icon Item Description 1 Empowering Technology Lanuch Acer Empowering Technology user programmable 2 Wireless communication button Indicator Enable disables the wireless function Indicates the status of wireless LAN communication 3 Web browser Internet browser user Programmable 4 Mail Email application user Programmable 5 Bluetoot...

Page 22: ...keep it and your infers dry and clean The touchpad is sensitive to finger movements hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiveness Function Left Button 1 Right Button 4 Main touchpad 2 Center button 3 Execute Quickly click twice Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click a...

Page 23: ...ion Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the separate keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down ...

Page 24: ...in M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT M Restore minimized windows to the desktop TAB Cycle through programs on the taskbar by using Windows Flip 3 D SPACEBAR Bring all gadgets to the front and select Windows Sidebar CTRL F Search fo...

Page 25: ...3 Acer ePower Management Launches Acer ePower Management in Acer Empowering Technology Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off F...

Page 26: ...ld Alt Gr and then press the 5 symbol at the upper center of the keyboard NOTE Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more information The US dollar sign 1 Open a text editor or word processor 2 Either directly press the key at the bottom right of the keyboard or hold Shift and then press the 4 key at the upper center o...

Page 27: ...powering Technology toolbar then select Help For help with a particular utility launch the utility and click the icon at the buttom of the active window Launching Acer Empowering Technology To launch Acer Empowering Technology Press the Empowering Key to display the Acer Empowering Technology toolbar on the desktop To hide the toolbar press the Empowering Key again or click the hide button on the ...

Page 28: ...er on your system Select Movie or Game mode to experience the awesome realism of 5 1 channel surround sound from just two speakers via Dolby Virtual Speaker technology Music mode lets you enjoy your favorite tunes in vivid detail To choose your playback device click the icon on the upper right side ofthe Acer eAudio Management window ...

Page 29: ...a personalized set of power options 1 Click the New power plan option or icon 2 Enter a name for your new power plan 3 Choose a predefined power plan to base your customized plan on 4 If necessary change the display sleep and hibernation settings you want your computer to use 5 Click OK to save your new power plan To switch between power plans 1 Mouse over the Acer ePower Management application on...

Page 30: ...ased on current usage You can also launch the Acer ePower Management application and refer to the Battery status panel located just below the power plans Click the Battery tab to view remaining battery life battery status and remaining battery life in standby and hibernate modes ...

Page 31: ...tion decryption and also supports on the fly file encryption for Lotus Notes and Microsoft Outlook On first use the Acer eDataSecurity Management setup wizard will prompt you to create the Master Pas word You will use this password to access the Personal Secure Disk PSD The Master Password may also be used to encrypt decrypt files by default If you set a different password to encrypt a file but yo...

Page 32: ...nd drivers Image data backup z Back up to HDD set recovery point z Back up to CD DVD Image data recovery tools Recover from a hidden partition factory defaults Recover from the HDD most recent user defined recovery point Recover from CD DVD For more information please refer to Acer eRecovery Management NOTE If your computer did not come with a Recovery CD or System CD please use Acer eRecovery Man...

Page 33: ... the system health status Furthermore Acer eSettings Management enables you to optimize your Windows operating system so your computer runs faster smoother and better Acer eSettings Management also Provides a simple graphical user interface for navigating Displays general system status and advanced monitoring for power users ...

Page 34: ...wireless networking on off external display settings display orientation and synchronization status Windows Mobility Center also includes Acer specific settings like Bluetooth Add Device if applicable sharing folders overview sharing service on or off and a shortcut to the Acer user guide drivers and utilities To launch Windows Mobility Center Use the shortcut key X Start Windows Mobility Center f...

Page 35: ...sic player launching with Acer MusicLaunch secure Internet favorites via Acer MyLaunch and fast application website launching and login with Acer FingerLaunch while Acer ProfileLaunch can launch up to three applications websites from a single finger swipe Acer Bio Protection Fingerprint Solution also allows you to navigate through web browsers and documents using Acer FingerNav With Acer Bio Prote...

Page 36: ... process Acer GridVista is a handy utility that offers four pre defined display settings so you can view multiple windows on the same screen To access this function please go to Start All Programs and click on Acer GridVista You may choose any one of the four display settings indicated below Double verticle Triple primary at left Triple primary at right or Quad Acer Gridvista is dual display compa...

Page 37: ...solution setting of the second monitor is set to the manufacturer s recommended value Launch Manager Launch Manager allows you to set the four easy launch buttons located above the keyboard You can access the Launch Manager by clicking on Start All Programs Launch Manager to start the application ...

Page 38: ...abled Cache scheme control Fixed in write back Item Specification Memory controller Intel PM975 Memory size 0MB no on board memory DIMM socket number 2 sockets Supports memory size per socket 2GB Supports maximum memory size 4GB Supports DIMM type DDR 3 Synchronous DRAM Supports DIMM Speed 800 1066 MHz Supports DIMM voltage 1 8V and 0 9V Supports DIMM package 200 pin soDIMM Item Specification Chip...

Page 39: ...S541680J9SA00 WD WD800BEVS 22RST0 Seagate ST9120822AS Toshiba MK1237GSX HGST HTS541612J9SA00 WD WD1200BEVS 22RST0 TOSHIBA MK1637GSX SEAGATE ST9160821AS HGST HTS541616J9SA00 WD WD1600BEVS 22RST0 Capacity MB 80000 120000 160000 Bytes per sector 512 Data heads 2 4 for Toshiba and HGST 4 Drive Format Disks 1 Spindle speed RPM 5400 RPM Performance Specifications Buffer size 8M Interface SATA Max media ...

Page 40: ...s and writes US US RW 7 Reads data in each DVD ROM and DVD Dual 8 Reads and writes in each DVD R Ver 2 0 for general DVD RW and DVD R RW Ver1 1 9 Reads and writes DVD R Dual 10 Reads and writes DVD RAM Loading mechanism Load Manual Release a Electrical Release Release Button b Release by ATAPI command c Emergency Release Power Requirement Input Voltage 5 V 5 Operating Item Specification Audio Cont...

Page 41: ...hree on the right side Serial port function control Enable Disable by BIOS Setup Item Specification Express card controller Built in ICH8M Supports card type 75mmx54mm W x5mm Number of slots One Access location Left Side Interface PCI Express Item Specification Core logic Intel PM975 ICH8M VGA Acer MXM compatible LAN ATHEROS_AR8121 USB 2 0 Built in ICH8M CardReader Jmicro JMB385 MODEM Foxconn T60M...

Page 42: ...voltage 14 8V Charge voltage 16 8 0 2V Item Specification Vendor model name Samsung LNT184HT01 A01 Screen Diagonal mm 18 4 inches Active Area mm 353 45 H x 198 72 V mm Display resolution pixels 1920x1080 WUXGA Pixel Pitch 0 213 H x 0 213 V mm Pixel Arrangement R G B Vertical Stripe Display Mode Normally White Typical White Luminance cd m2 also called Brightness 300 Luminance Uniformity N A Contras...

Page 43: ...Inrush current 50A 115VAC 100A 230VAC Efficiency 85 min 115VAC input full load ACPI mode Power Management Mech Off G3 All devices in the system are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in the system are turned off completely Working G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA Su...

Page 44: ...38 Chapter 1 ...

Page 45: ...ration problems you may need to run Setup Please also refer to Chapter 4 Troubleshooting when problem arises To activate the BIOS Utility press F2 to enter Setup Menu The default parameter of F12 Boot Menu is set to disabled If you want to change boot device without entering BIOS Setup Utility please set the parameter to enabled Press F12 during POST to enter multi boot menu In this menu user can ...

Page 46: ...ser to specify standard IBM PC AT system parameters Security Provides security settings of the system Boot Allows the user to specify the boot options Exit Allows the user to save CMOS setting and exit Setup NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in t...

Page 47: ...ard disk drive or optical drive model name is automatically detected by the system IDE2 Serial Number This field shows the serial number of devices installed on secondary IDE master System BIOS ver Displays system BIOS version VGA BIOS Ver This field displays the VGA firmware version of the system Serial Number This field displays the serial number of this unit Asset Tag Number This field displays...

Page 48: ...isplays a summary of your computer hardware information and also includes basic setup parameters It allows the user to specify standard IBM PC AT system parameters NOTE The screen above is for your reference only Actual values may differ ...

Page 49: ...he total memory in the system VGA Memory Shows the VGA memory size VGA Memory size 64 128MB Quiet Boot Determines if Customer Logo will be displayed or not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not displayed and Summary Screen is enabled Option Enabled or Disabled Network Boot Enables disables the sys...

Page 50: ...rd Clear or Set Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters Set Supervisor Password Press Enter to set the supervisor password When set this password protects the BIOS Setup Utility from unauthorized...

Page 51: ... Press e After setting the password the computer sets the User Password parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press u to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears 2 T...

Page 52: ...ng the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on boot parameter 6 When you are done press u to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses u If the current password entered does not match the actual current passw...

Page 53: ...7 Boot This menu allows the user to decide the order of boot devices to load the operating system Bootable devices includes the distette drive in module bay the onboard hard disk drive and the CD ROM in module bay ...

Page 54: ...he parameters in this screen Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Exit utility without saving setup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS ...

Page 55: ... system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a bootable diskette 2 Copy the flash utilities to the bootable diskette 3 Then boot the system from the bootable diskette The flash utility has auto execution function BIOS Crisis Recovery Fellow the steps below to run the BIOS Crisis Recovery 1 Download the BIOS image 2 Copy the BIOS image file XX...

Page 56: ... If you key in wrong HDD password for three times error code would display on the screen See the image below If you need to solve HDD password locked problem you can run UNLOCKHD EXE to generate unlock password Key in generate unlock password ...

Page 57: ...ive mat for preventing electrostatic discharge Small Philips screw driver hilips screwdriver Plastic flat head screw driver Tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not to scrape the cover C...

Page 58: ... Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack ...

Page 59: ... representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order Main unit disassembly flow chart ...

Page 60: ...54 Chapter 3 LCM module disassembly flow chart ...

Page 61: ...Chapter 3 55 Removing the Battery Pack 1 Release the battery 2 Slide the battery latch then remove the battery ...

Page 62: ... the 7 screws fastening the CTO cover 2 Detach the CTO cover from the notebook Removing the Wireless Cover RAM Module 3 Remove the wireless antenna and remove the wireless screws then remove the wireless card 4 Pop out the memory module from the DIMM socket then remove it If the notebook has two memory modules then repeat this step ...

Page 63: ...under Card and System Fan 5 Disconnect the main and auxiliary antennae from the TV card 6 Loose two screws from the TV card 7 Remove the TV card from the machine 8 Remove HDD module as shown 9 Remove FAN cable from the machine 10 Loose the FAN screw ...

Page 64: ... the CPU 12 Remove the two screws holding the finger heatsink 13 Detach the finger heatsink from the main board 14 Then take out the CPU heatsink from the main board 15 Use a flat screwdriver to release the CPU lock Turn counter clock wise then remove the CPU carefully 16 Remove the Express dummy card ...

Page 65: ...18 Remove the screw fastening the optical disk drive module on the bottom 19 Use a tool to push the optical disk drive module outwards and remove the ODD module Removing the Hinge cover 20 Remove two hinge cover screws 21 Then detach the Hinge cover from both side ...

Page 66: ...60 Chapter 3 Removing the BTCB screws 22 Loose 31 screws from BTCB 23 Detach Switch cover 24 Disconnect Media board FFC from the Switch cover ...

Page 67: ...Chapter 3 61 25 Then remove the switch cover from the machine ...

Page 68: ...from the main board 3 Then remove the keyboard from the main unit 4 Disconnect the FFC from the main board 5 Loose One screws from the TPCB 6 Disconnect the LCM cable 7 Pull out the Power cable 8 Pull out the Wireless antenna 9 Release four TPCB locker then remove the TCB from machine 10 Disassembling the LED boards ...

Page 69: ...Chapter 3 63 11 Loose the LED boards four screws 12 Loose four LCM hinge screws 13 Then remove LCM module from the machine ...

Page 70: ...ve the daughter board from the machine 15 Loose two Modem card screws 16 Disconnect Modem card cable 17 Remove Modem card from the M B 18 Disconnect Speaker cable from the MB and loose the MB screw 19 Remove M B from the BTCB 20 Remove RJ11 from the BTCB ...

Page 71: ...Chapter 3 65 21 Remove the USB board from BTCB ...

Page 72: ... Remove six LCM bezel mylar 2 Loose 10 LCM bezel screws 3 Remove LCM bezel 4 Disconnect Inverter cable and Back LED board cable 5 Remove Inverter from BTCB 6 Loose four LCD scrws from the hinge 7 Disconnect CCD cable 8 Remove the LCD panel ...

Page 73: ...ws then remove two hinges from LCD panel Disassembling the External Modules Disassembling the HDD Module 1 Remove the four screws holding the HDD hard disk drive foil two on each side 2 Carefully take out the hard disk drive from the HDD foil ...

Page 74: ...68 Chapter 3 Disassembling the ODD Module 1 Remove the two screws holding the optical bracket 2 Then remove the optical bracket from the optical disk drive ...

Page 75: ... which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 71 POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page 73 Undetermined Problems on page 88 POST detects an error and displayed messages on screen Error Message List on page 74 Other symptoms i e LCD display problem...

Page 76: ...e the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if CD ROM Test is passed when the program runs to CD ROM Test 3 Follow the instructions in the message window If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Repl...

Page 77: ...k the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable See the following figure 1 If the voltage is not correct replace the power adapter 2 If the voltage is within the range do the following z Replace the System board z If the problem is not corrected see Undetermined Problems on page 88 z If the voltage is not co...

Page 78: ...rature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the sy...

Page 79: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 88 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 80: ...stem not show message Error Messages FRU Action in Sequence Failure Fixed Disk Reconnect hard disk drive connector Load Default Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 70 Keyboard error see Keyboard or Auxiliary Input Device Check on page 70 Keyboard Controller Failed see Keyboard or Auxiliary Input Device Check on ...

Page 81: ...m board Diskette drive A error Check the drive is defined with the proper diskette type in BIOS Setup Utility See External Diskette Drive Check on page 70 Incorrect Drive A type run SETUP Check the drive is defined with the proper diskette type in BIOS Setup Utility System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System ...

Page 82: ...econnect the DIMM LED board System board No beep power on indicator turns on and LCD is blank Power source battery pack and power adapter See Power System Check on page 71 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD in...

Page 83: ...e MCH 0x09 Determine the memory frequency and CAS latency to program 0x10 Determine the smallest common TRAS for all DIMMs 0x11 Determine the smallest common TRP for all DIMMs 0x12 Determine the smallest common TRCD for all DIMMs 0x13 Determine the smallest refresh period for all DIMMs 0x14 Verify burst length of 8 is supported by all DIMMs 0x15 Determine the smallest tWR supported by all DIMMs 0x...

Page 84: ...fy pci bus driver starts to program the resource 0x58 Reset the host controller 0x5A IdeBus begin initialization 0x70 Simple Text Output Protocol Functions VGA class reset 0x71 Report that VGA Class driver is being disabled 0x72 Report that VGA Class driver is being enabled 0x78 Terminal Console In reset and Console Out reset 0x79 Report that the remote terminal is being disabled 0x7A Report that ...

Page 85: ... 0x0B 0x0C PEI_SB_INIT PEI_CAPSULE 0x0D PEI_PLATFORM_STAGE2 0x0E PEI_SB_SMBUS_ARP_DISABLED 0x0F PEI_HOST_TO_SYSTEM 0x10 PEI_MEMORY_INIT 0x11 PEI_S3_RESUME 0x12 PEI_CLOCK_GEN 0x13 PEI_OP_PRESENCE 0x14 PEI_TPM_TCG 0x15 PEI_FIND_FV 0x16 PEI_H2O_DEBUG_IO 0x17 PEI_H2O_DEBUG_COMM 0x18 PEI_SMM_CONTROL 0x19 0x1F PEI_RESERVED 0x20 0x2E PEI_OEM_DEFINED 0x2F PEI_DXE_IPL Code POST Routine Description 0x30 RES...

Page 86: ...B_INIT 0x49 IDE_CONTROLLER 0x4A 0x4B SATA_CONTROLLER SB_SM_BUS 0x4C ISA_ACPI_DRIVER 0x4D ISA_BUS 0x4E ISA_SERIAL 0x4F IDE_BUS 0x50 PCI_BUS 0x51 BOOT_PRIORITY 0x52 FVB_SERVICE 0x53 ACPI_PLATFORM 0x54 PCI_HOT_PLUG 0x55 DXE_PLATFORM 0x56 PLATFORM_IDE 0x57 SMBIOS 0x58 MEMORY_SUB_CLASS 0x59 MISC_SUB_CLASS 0x5A CON_PLATFORM 0x5B SAVE_MEMORY_CONFIG 0x5C ACPI_SUPPORT 0x5D CON_SPLITTER_UGA_VGA CON_SPLITTER...

Page 87: ..._UHCI 0x74 USB_MOUSE 0x75 USB_BUS 0x76 SETUP_UTILITY 0x77 FW_BLOCK_SERVICE 0x78 0x79 USB_LEGACY_PLATFORM GRAPHICS_CONSOLE 0x7A TERMINAL 0x7B DATA_HUB_STD_ERR 0x7C FAT 0x7D PARTITION 0x7E ENGLISH 0x7F FRENCH 0x80 HII_DATABASE 0x81 SETUP_BROWSER 0x82 OEM_SETUP_BROWSER 0x83 OEM_BADGING_SUPPORT 0x84 LEGACY_MOUSE 0x85 BIOS_SNP16 0x86 BUS_PCI_UNDI 0x87 SETUP_MOUSE 0x88 OEM_SETTING 0x89 MONITOR_KEY 0x8A ...

Page 88: ...PCI_SERIAL 0xA9 DXE_LAN_IDER_CONTROLLER 0xAA DXE_LAN_AMT 0xAB DXE_ SECURITY_SYSTEM_PASSWORD_SERVICE 0xAC DXE_ SECURITY_ PASSWORD_CONSOLE 0xAD DXE_ DATA_HUB_RECORD_POLICY 0xAE DXE_TPM_DRIVER 0xAF RESERVED 0xB0 0xB1 JAPANESE DXE_UNICODE_COLLACTION Code POST Routine Description 0xC0 SMM_ACCESS 0xC1 SMM_CONTROL 0xC2 SMM_BASE 0xC3 SMMAP 0xC4 SMMCORE 0xC5 SMM_DISPATCH 0xC6 SMM_START 0xC7 SMM_RUNTIME 0xC...

Page 89: ...0xD1 SMM_INT15_MICROCODE 0xD2 SMM_PNP 0xD3 SMM_USB_LEGACY 0xD4 SMM_INT13_HDD 0xD5 SMM_INIT_PPM 0xD6 SMM_OHCI1394 0xD7 SMM_ SECURITY_HDD_PASSWORD_SERVICE 0xD8 SMM_OEM_SERVICE 0xD9 SMM_PPM 0xDA SMM_DIGITAL_THERMAL_SENSOR Code POST Routine Description ...

Page 90: ...or displayed Reconnect the LCD connector LCD inverter ID LCD cable LCD inverter LCD System board LCD has extra horizontal or vertical lines displayed LCD inverter ID LCD inverter LCD cable LCD System board Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Reconnect the inverter board Inverter board System board Symptom Error Action in Sequence Power...

Page 91: ...equence Memory count size appears different from actual size Enter BIOS Setup Utility to execute Load Default Settings then reboot system DIMM System board Symptom Error Action in Sequence In Windows multimedia programs no sound comes from the computer Audio driver Speaker System board Internal speakers make noise or emit no sound Speaker System board Symptom Error Action in Sequence The system wi...

Page 92: ...y Reconnect hard disk CD ROM drives Hard disk connection board System board Symptom Error Action in Sequence System configuration does not match the installed devices Enter BIOS Setup Utility to execute Load Default Settings then reboot system Reconnect hard disk CD ROM diskette drives External display does not work correctly Press Fn F5 LCD CRT Both display switching System board USB does not wor...

Page 93: ... when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors Symptom Error Action in Sequence Keyboard one or more keys does not work Reco...

Page 94: ...operating correctly See Power System Check on page 71 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices z Non Acer devices z Printer mouse and other external devices z Battery pack z Hard disk drive z DIMM z CD ROM Diskette drive Module z PC Cards 4 Power on the computer 5 Determine if the problem...

Page 95: ...e CNTR 2 CN6 Power Board FFC CNTR 3 CN3 LED Board Cable CNTR 4 CN1 LED Board Cable CNTR 5 CN4 Power Cable CNTR 6 U6 South Bridge 7 CN12 I O Board CNTR 8 CN15 Speaker Cable CNTR 9 CN14 MDC CNTR 10 CN13 BT Cable CNTR 11 CN11 Touch Pad FFC CNTR 12 CN9 Media consle Board CNTR Jumper and Connector Locations Chapter 5 ...

Page 96: ...3 VGA Port 6 CN507 HDMI Port 7 CN510 HDMI Port 8 CN513 USB Port 9 CN515 USB Port 10 Jack501 SPDIF 11 Jack502 MIC jack 12 Jack503 Line in jack 13 CN511 Speaker Cable CNTR 14 U510 North Bridge 15 CN516 HDD Socket 16 CN517 HDD Socket 17 CN505 506 DIMM Socket 18 CN512 ODD CNTR 19 CN508 PCI E Socket 20 CN504 PCI E Socket 21 CN509 VGA Card Socket ...

Page 97: ...made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you shoul...

Page 98: ...92 Chapter 6 Aspire 8930Q Exploded Diagram ...

Page 99: ...Chapter 6 93 ...

Page 100: ...94 Chapter 6 ...

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Page 103: ...Chapter 6 97 ...

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Page 105: ...Chapter 6 99 ...

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Page 107: ...Chapter 6 101 ...

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Page 109: ...Chapter 6 103 ...

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Page 112: ...EL4 AP 09001 013 ADAPTER 90W LITE ON PA 1900 24AR BLUE 1 7X5 5X11 LF LEVEL4 AP 09003 011 ADAPTER 90W HIPRO HPOL093B13P BLUE 1 7X5 5X11 LF LEVEL4 AP 0900A 001 ADAPTER DELTA 120W 19V 1 7X5 5X11 BLACK ADP 120ZB BBW FOR PB LF AP 12001 007 Category Part Name and Description Acer Part No BATTERY LI ION 8CELL SANYO AS 2007B 4S2P 4800MAH BT 00803 024 BATTERY LI ION 8CELL SONY AS 2007B 4S2P 4800MAH BT 0080...

Page 113: ... FX 22500 023 TOUCHPAD SYNAPTICS TM 00372 012 56 APQ0N 001 POWER BUTTON BOARD 55 ASY0N 002 HOTKEY BOARD 55 AP50N 001 TOUCHPAD BUTTON BAORD 55 ASY0N 001 I O BOARD 55 ASY0N 003 USB BOARD W O TV CABLE 55 AP50N 005 LED BOARD RIGHT 55 AP50N 006 LED BOARD LEFT 55 AP50N 007 FINGER PRINT BOARD 55 APQ0N 001 Category Part Name and Description Acer Part No ...

Page 114: ...DRIII 512M 800MHz 32 32 MXM III w HDCP VG 9EG06 001 YUAN VGA CARD NVIDIA NB9P GS DDRII 1024M 400MHZ 64 16 MXM II W HDCP W MPS POWERIC VG 9PG0Y 007 Category Part Name and Description Acer Part No POWER CORD 3PIN USA 27 AAMVN 001 POWER CORD 3PIN EUR 27 AAMVN 002 POWER CORD 3PIN SOUTH AFRICA 27 AAMVN 008 POWER CORD 3PIN DENMARK 27 AAMVN 010 POWER CORD ISRAEL 27 AAMVN 011 POWER CORD 3PIN ITALIAN 27 AA...

Page 115: ...MEDIA BOARD CABLE 50 AP50N 004 USB BOARD CABLE 50 ASY0N 002 TOUCHPAD CABLE 50 AP50N 006 DC IN CABLE 50 AP50N 007 DC IN CABLE 120W 50 AFC0N 001 BLUETOOTH BOARD CABLE 50 AP50N 008 MODEM CABLE 50 AP50N 009 MODEM CABLE WITH RJ11 50 AP50N 010 FINGER PRINT BOARD CABLE 50 APQ0N 001 Category Part Name and Description Acer Part No ...

Page 116: ...BN30V4O7 010 57 ASY0N 001 CAMERA 1 0M SUYIN CN1014 S36B OV01 57 ASY0N 002 Category Part Name and Description Acer Part No TOUCHPAD BRACKET 33 ASY0N 001 UNILOAD COVER 42 AP50N 002 UNILOAD COVER FOR 2ND HDD WITH 12 5MM 42 ASY0N 002 MINI DUMMY CARD 42 AP50N 003 SD DUMMY CARD 42 APQ0N 009 LOWER CASE WITH TV PORT 60 AT20N 001 LOWER CASE W O TV PORT 60 ASY0N 001 UPPER CASE WITH FINGERPRINT HOLE 60 ASY0N...

Page 117: ...VGA BRACKET TOP 33 APQ0N 003 VGA BRACKET BOTTOM 33 AKE0N 005 LCD COVER 18 4 60 AP50N 005 LCD BEZEL 18 4 60 ASY0N 003 LCD BRACKET RIGHT 33 AP50N 001 LCD BRACKET LEFT 33 AP50N 002 HINGE COVER ASSEMBLY LEFT 42 APQ0N 007 HINGE COVER ASSEMBLY RIGHT 42 APQ0N 006 KENSINGTON BRACKET 33 APQ0N 006 Category Part Name and Description Acer Part No ...

Page 118: ...4001 DTP CPU INTEL CORE2DUAL T9600 PGA 2 8G 6M 1066 35W KC 96001 DTP CPU INTEL CORE2QUAD Q9000 PGA 2 0G 6M 1066 45W KC 90001 QQP Category Part Name and Description Acer Part No ODD SONY BD COMBO 12 7MM TRAY DL 2X BC 5500S LF W O BEZEL SATA KO 0020E 002 ODD PIONEER SUPER MULTI DRIVE 12 7MM TRAY DL 8X DVR TD08RS LF W O BEZEL SATA KU 00805 044 ODD SONY SUPER MULTI DRIVE 12 7MM TRAY DL 8X AD 7580S LF ...

Page 119: ...5400RPM SATA WD WD1600BEVT 22ZCTO ML160 LF F W 11 01A11 KH 16008 022 HDD 250GB 5400RPM SATA SEAGATE ST9250827AS CORSAIR LF F W 3 AAA KH 25001 011 HDD 250GB 5400RPM SATA TOSHIBA MK2552GSX LF F W LV010J KH 25004 002 HDD 250GB 5400RPM SATA HGST HTS543225L9A300 LF F W C40C KH 25007 013 HDD 250GB 5400RPM SATA WD WD2500BEVS 22UST0 ML125 LFF W 01 01A01 KH 25008 018 HDD 320GB 5400RPM SATA SEAGATE ST932032...

Page 120: ...ACK UK GLOSSY KB INT00 299 KEYBOARD 17_18KB FV1 89KS BLACK TURKISH GLOSSY KB INT00 300 KEYBOARD 17_18KB FV1 88KS BLACK THAILAND GLOSSY KB INT00 301 KEYBOARD 17_18KB FV1 89KS BLACK SWISS G GLOSSY KB INT00 302 KEYBOARD 17_18KB FV1 89KS BLACK SWEDISH GLOSSY KB INT00 303 KEYBOARD 17_18KB FV1 89KS BLACK SPANISH GLOSSY KB INT00 304 KEYBOARD 17_18KB FV1 89KS BLACK SLOVAK GLOSSY KB INT00 305 KEYBOARD 17_1...

Page 121: ... FRENCH GLOSSY KB INT00 320 KEYBOARD 17_18KB FV1 89KS BLACK FINNISH GLOSSY KB INT00 321 KEYBOARD 17_18KB FV1 89KS BLACK DUTCH GLOSSY KB INT00 322 KEYBOARD 17_18KB FV1 89KS BLACK DANISH GLOSSY KB INT00 323 KEYBOARD 17_18KB FV1 89KS BLACK CZECH GLOSSY KB INT00 324 KEYBOARD 17_18KB FV1 88KS BLACK TRADITIONAL CHINESE GLOSSY KB INT00 325 KEYBOARD 17_18KB FV1 89KS BLACK CANADIAN FRENCH GLOSSY KB INT00 3...

Page 122: ...Description Acer Part No SO DIMM 1GB DDRIII1066 MICRON MT8JSF12864HY 1G1D1 LF KN 1GB04 003 SO DIMM 1GB DDRIII1066 ELPIDA EBJ11UE6BAU0 AE E LF KN 1GB09 009 SO DIMM 1GB DDRIII1066 SAMSUNG M471B2874DZ1 CF8 LF KN 1GB0B 019 SO DIMM 1GB DDRIII1066 HYNIX HMT112S6AFP6C G7N0 LF KN 1GB0G 019 SO DIMM 2GB DDRIII1066 MICRON MT16JSF25664HY 1G1D1 LF KN 2GB04 004 SO DIMM 2GB DDRIII1066 ELPIDA EBJ21UE8BAU0 AE E LF...

Page 123: ... No SCREW I M2 6MM M 4 5MM 0 8MM PHIL BK PATCH 86 APQ0N 004 SCREW M2 5X0 45 86 APQ0N 001 SCREW I M2 5 3MM M 4 5MM 0 8MM NI PATCH 86 AP50N 001 SCREW BNI PAT 86 TLT0N 002 SCREW PAN M2 0 4 6 0MM MACH 3 0MM 0 7MM CROSS NI 86 AP50N 002 SCREW 86 TCXVN 006 SCREW 86 AAMVN 001 Category Part Name and Description Acer Part No SPEAKER SET W SUB WOOFER 23 AP50N 002 SPEAKER SET FRONT 23 AP50N 003 Category Part ...

Page 124: ...118 Chapter 6 ...

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