Acer Aspire 5920G Series Service Manual Download | Manualshive

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Chapter 4

83

Intermittent Problems

Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement
should be considered only when a recurring problem exists.

When analyzing an intermittent problem, do the following:

1.

Run the advanced diagnostic test for the system board in loop mode at least 10 times.

2.

If no error is detected, do not replace any FRU.

3.

If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.

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Summary of Contents for Aspire 5920G Series

Page 1: ...Aspire 5920G Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on Aspire Chapla service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...s technology T Core logic Intel Santa Rose Platform Crestline 965GM ICH8M north bridge south bridge T Up to 2GB of DDR2 533 677 MHz memory upgradeable to 4GB using two soDIMM modules dual channel support Display and graphics T 15 4 WXGA high brightness Acer CrystalBriteTM TFT LCD 1680 x 1050 pixel resolution 6 lamps T 16 ms typical of off and 8 ms average gray to gray response time T Simultaneous ...

Page 8: ... easy launch buttons Communication T Acer Video Conference featuring Voice and Video over Internet Protocol VVoIP support via Acer OrbiCamTM and optional Acer Bluetooth VoIP phone T Acer OrbiCamTM 0 3 megapixel CMOS camera featuring t 30 degree ergonomic rotation t Acer VisageOnTM technology t Acer PrimaLiteTM technology T Modem 56K V 90 V 92 WWDAA modem wake on ring ready support by S3 T LAN giga...

Page 9: ...t T S video TV out NTSC PAL port T Headphones speaker line out port with S PDIF support T Microphone in jack T Line in jack T Ethernet RJ 45 port T Modem RJ 11 port T DC in jack for AC adaptor T 3G SIM Card slot optional T TV in port optional T RF in port optional ...

Page 10: ...4 Chapter 1 Environment T Temperature t Operating 5ºC to 35ºC t Non operating 20ºC to 65ºC T Humidity non condensing t Operating 20 80 t Non operating 20 80 ...

Page 11: ...Chapter 1 5 System Block Diagram ...

Page 12: ...ector 23 CN39 9 CN25 DIMM Socket 24 CN35 Speaker Connector 10 CN23 DIMM Socket 25 VR1 Volume Dial 11 U29 North Bridge 26 CN30 Headphones Speaker Line out Jack 12 U30 27 CN37 Microphone in Jack 13 CN21 HDMI Connector 28 CN36 Line in Jack 14 CN22 S Video Connector 29 CN38 5 in 1 Card Reader 15 CN23 USB Connector 30 U37 Infrared Sensor 1 1 2 3 4 2 3 4 5 7 8 9 6 5 7 8 9 10 10 14 14 12 12 13 13 15 15 1...

Page 13: ...4 Power Board Connector 16 CN16 Subwoofer Connector 6 CN6 Keyboard Connector 17 CN11 MSC Connector 7 U4 Audio Codec 18 U19 8 U6 DDR2 SDRAM IC 19 CN12 9 CN7 Bluetooth Connector 20 LED2 HDD LED 10 CN8 Wireless Connector 21 LED3 Battery LED 11 U8 1 1 2 3 4 2 3 4 5 7 8 9 6 5 7 8 9 10 10 14 14 12 12 13 13 15 15 16 16 11 11 10 14 12 13 15 16 17 17 18 18 19 19 17 18 19 11 6 20 20 20 21 21 21 ...

Page 14: ...around your new Aspire computer Front View Icon Item Description 1 Built in camera 0 3 megapixel web camera for video communication 2 Microphone Internal microphone for sound recording 3 Power button Turns the computer on and off 4 Speaker Left and right speakers deliver stereo audio output ...

Page 15: ...f the computer s functions and components 12 Click buttons left and right The left and right buttons function like the left and right mouse buttons 13 Display screen Also called Liquid Crystal Display LCD displays computer output 14 Empowering button Launches the Empowering Technology toolbar 15 Media buttons To play pause record rewind fast forward or stop playback recording 16 Palmrest Comfortab...

Page 16: ...cts to a display device e g external monitor LCD projector 2 Ethernet RJ 45 Connects to an Ethernet 10 100 1000 based network for selected models 3 Modem RJ 11 port Connects to a phone line 4 2 USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 5 HDMI port Connects to a television or display device with HDMI input 6 S video TV out NTSC PAL port Connects to a television or display de...

Page 17: ...up when the optical drive is active 3 Optical drive eject button Ejects the optical disk from the drive 4 Emergency eject hole Ejects the optical drive tray when the computer is turned off 5 USB 2 0 port Connect to USB 2 0 devices e g USB mouse USB camera 6 Kensington lock slot Connects to a Kensington compatible computer security lock Icon Item Description 1 DC in jack Connects to an AC adapter ...

Page 18: ...ry in position 3 Battery release latch Releases the battery for removal 4 Ventilation slots and cooling fan Enable the computer to stay cool even after prolonged use Note Do not cover or obstruct the opening of the fan 5 System fan Enables the motheboard to stay cool even after prolonged use Note Do not cover or obstruct the opening of the fan 6 Memory compartment Houses the computer s main memory...

Page 19: ... and Web browser buttons are pre set to email and Internet programs but can be reset by users To set the Web browser mail and programmable buttons run the Acer Launch Manager Icon Function Description HDD Indicates when the hard disc or optical drive is active Num lock Lights when Num Lock is activated Cap lock Lights when Cap Lock is activated Power Lights up when the computer is on Battery Light...

Page 20: ...ive to finger movements hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiveness Launch key Default application Acer Empowering Technology user programmable Web browser Internet browser user programmable Mail Email application user programmable P User programmable Function Left Button 1 Right Button 4 Main touchpad 2 Fingerprinter 3 Execu...

Page 21: ...l alphabetic characters typed are in uppercase Num lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock Fn F12 When Scroll Lock is on the screen moves one line up or down whe...

Page 22: ...nction Tab Activates next taskbar button E Opens the My Computer window F1 Opens Help and Support F Opens the Search All Files dialog box R Opens the Run dialog box M Minimizes all windows Shift M Undoes the minimize all windows action Application key This key has the same effect as clicking the right mouse button it opens the application s context menu Hot Key Icon Function Description Fn F1 Hot ...

Page 23: ...nd then press the 4 key at the upper center of the keyboard NOTE This function varies by the operating system version Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn F8 Speaker ...

Page 24: ...ngs For more information press the key to launch the Empowering Technology toolbar then click on the appropriate utility and select the Help or Tutorial function Empowering Technology password Before using Acer eLock Management and Acer eRecovery Management you must initialize the Empowering Technology password Right click on the Empowering Technology toolbar and select Password Setup to do so If ...

Page 25: ...h to the appropriate profile when you move from one location to another Settings stored include network connection settings IP and DNS settings wireless AP details etc as well as default printer settings Security and safety concerns mean that Acer eNet Management does not store username and password information ...

Page 26: ...Bluetooth CardBus FireWire 1394 Wired LAN and Optical Device if supported DC Mode Battery mode There are three pre defined profiles Balanced Power Saver and High Performance You can also define the power plan optimized for your needs To create new power plan 1 Select a predefined power plan and click the icon shown on the lower left hand side 2 Enter the name for the newly created power plan 3 Sel...

Page 27: ...al power options click More Power option Acer ePresentation Management Acer ePresentation Management lets you project your computer s display to an external device or project using the hot key Fn F5 If auto detection hardware is implemented in the system your system display will be automatically switched out when an external display is connected to the system ...

Page 28: ...utlook The Acer eDataSecurity Management setup wizard will prompt you for a supervisor password and default encryption This encryption will be used to encrypt files by default or you can choose to enter your won file specific password when encrypting a file NOTE The password used encrypt a file is the unique key that the system needs to decrypt it If you lose the password the supervisor password i...

Page 29: ...Chapter 1 23 ...

Page 30: ...plugged into the system T Optical drive devices includes any kind of CD ROM or DVD ROM drives T Floppy disk drives 3 5 inch disks only T Interfaces includes serial ports parallel port infrared IR and Bluetooth To activate Acer eLock Management a password must be set first Once set you can apply locks to any of the devices Lock s will immediately be set without any reboot necessary and will remain ...

Page 31: ... set recovery point T Back up to CD DVD T Image data recovery tools T Recover from a hidden partition factory defaults T Recover from the HDD most recent user defined recovery point T Recover from CD DVD For more information please refer to Acer eRecovery Management NOTE If your computer did not come with a Recovery CD or System CD please use Acer eRecovery Management s System backup to optical di...

Page 32: ...us Furthermore Acer eSettings Management enables you to optimize your Windows operating system so your computer runs faster smoother and better Acer eSettings Management also T Provides a simple graphical user interface for navigating T Displays general system status and advanced monitoring for power users Getting to know your Acer OrbiCam 1 2 3 3 ...

Page 33: ...re resolution click the displayed resolution button to select the desired resolution Using the Acer OrbiCam as webcam The Acer OrbiCam is automatically selected as the capture device of any instant messenger IM application To use the Acer OrbiCam as a webcam open the IM service then select the video webcam feature You can now broadcast from your location to an IM partner anywhere in the world No I...

Page 34: ...ss this function please go to Start All Programs and click on Acer GridVista You may choose any one of the four display settings indicated below Double vertical Triple primary at left Triple primary at right or Quad Acer Gridvista is dual display compatible allowing two displays to be partitioned independently Acer Gridvista is dual display compatible allowing two displays to be partitioned indepe...

Page 35: ...Manager allows you to set the four easy launch buttons see their locations mentioned in Easy Launch Buttons You can access the Launch Manager by clicking Start All Programs Launch Manager to start the application Note Easy launch buttons on page 24 Start All Programs Launch Manager Note Easy launch buttons on page 24 Start All Programs Launch Manager ...

Page 36: ... 31 BIOS Item Specification BIOS vendor Phoenix BIOS Version BIOS ROM type Flash ROM BIOS ROM size 1MB BIOS package 8 pin SOIC Supported protocols ACPI 1 0b 2 0 3 0 PCI 2 2 System HDD Password Security Control INT 13h Extensions PnP BIOS 1 0a SMBIOS 2 4 Simple Boot Flag 1 0 Boot Block PCI Bus Power Management Interface Specification USB1 1 2 0 IEEE 1394 1 0 USB 1394 CD ROM Boot Up support PC Card ...

Page 37: ...voltage 1 8V and 0 9V Supports DIMM package 200 pin soDIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications Memory Combinations Slot 1 Slot 2 Total Memory 0MB 128MB 128MB 0MB 256MB 256MB 0MB 512MB 512MB 0MB 1024MB 1024MB 0MB 2048MB 2048MB 128MB 128MB 256MB 128MB 256MB 384MB 128MB 512MB 640MB 128MB 1024MB 1152MB 128MB 2048M...

Page 38: ...roughput 723 bps full speed data rate Protocol Bluetooth 2 0 EDR Interface USB 1 1 Connector type USB Wireless Module 802 11a b g n Item Specification Chipset Kedron n 3945abg Data throughput 11 54 Mbps Protocol 802 11b g abgn Interface PCI Hard Disk Drive Interface Item Vendor Model Name Seagate 40G ST9402112A Toshiba MK4025GAS Hitachi HTS421240H9AT00 WD WD400UE 22HCT0 Samsung M40MP0402H Seagate ...

Page 39: ...3 6Mbytes sec Sustained Max 10 8Mbytes sec Buffer Memory 2MB Interface Enhanced IDE ATAPI compatible Applicable disc format Support disc formats 1 Reads data in each CD ROM CD ROM XA CD 1 Video CD CD Extra and CD Text 2 Reads data in Photo CD single and Multi session 3 Reads standard CD DA 4 Reads and writes CD R discs 5 Reads and writes CD RW discs 6 Reads and writes in each DVD R RW Ver 1 1 7 Re...

Page 40: ...tion One on the left side three on the rear side Serial port function control Enable Disable by BIOS Setup PCMCIA Port Item Specification PCMCIA controller TI PCI 7412 Supports card type Type II Number of slots One type II Access location Left side Supports ZV Zoomed Video port No ZV support Supports 32 bit CardBus Yes System Board Major Chips Item Controller Core logic IIntel PM965 Chipset LAN Br...

Page 41: ...YPE Screen Diagonal mm 19 1 inches 19 1 inches 19 1 inches 19 1 inches Active Area mm 304 1x228 1 304 1x228 1 304 1x228 1 Display resolution pixels 1440x900 WXGA 1440x900 WXGA 1440x900 WXGA 1440x900 WXGA Pixel Pitch 0 297x0 297 0 099x0 297 0 297x0 297 Pixel Arrangement R G B Vertical Stripe R G B Vertical Stripe R G B Vertical Stripe R G B Vertical Stripe Display Mode Normally White Normally White...

Page 42: ...m Specification Input rating 90V AC to 264V AC 47Hz to 63Hz Maximum input AC current 1 7A Inrush current 220A 115VAC 220A 230VAC Efficiency 82 min 115VAC input full load System Power Management ACPI mode Power Management Mech Off G3 All devices in the system are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in the system are turned off completely Working G0 S0 Individual d...

Page 43: ...o change boot device without entering BIOS Setup Utility please set the parameter to enabled Press F12 during POST to enter multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility Phoenix TrustedCore tm Setup Utility CPU Type Intel R Core TM 2 Duo CPU T7300 2 00GHz CPU Speed System BIOS Version v0 2412 VGA BIOS Version nVidia 0 84 41 00 08 Serial Number xxxxxxx...

Page 44: ...tem T Press while you are in any of the menu options to go to the Exit menu T In any menu you can load default settings by pressing t You can also press u to save any changes made and exit the BIOS Setup Utility NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found ...

Page 45: ... Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this system UUID Number This will be visible only when an internal LAN device is presenting UUID 32bytes Phoenix TrustedCore tm Setup Utility CPU Type Intel R Core TM 2 Duo CPU T7300 2 00GHz CPU Speed System BIOS Version v...

Page 46: ... Setup Utility Item Specific Help System Time 19 03 49 System Date 04 25 2007 Video Memory 512MB Quiet Boot Enabled Power On Display Auto Network Boot Enabled F12 Boot Menu Disabled Tab Shift Tab or Enter selects field F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit System Memory 640 KB Shows system base memory size Extended Me...

Page 47: ...omer Logo will be displayed or not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not displayed and Summary Screen is enabled Option Enabled or Disabled Power on display Auto During power process the system will detect if any display device is connected on external video port If any external display device is ...

Page 48: ...r Password Is Clear User Password Is Clear Set Supervisor Password Set User Password Password on boot Disabled Supervisor Password controls accesses to the setup utility F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit Enter Enter Set Hard Disk Password Enter Hard Disk Password Status Clear Information Main Security Boot Exit ...

Page 49: ...the changes and exit the BIOS Setup Utility Parameter Description Option Supervisor Password is Shows the setting of the Supervisor password Clear or Set User Password is Shows the setting of the user password Clear or Set Hard Disk Password Status Shows the setting of the hard disk password Clear or Set Set Supervisor Password Press Enter to set the supervisor password When set this password prot...

Page 50: ...s to highlight the Set Supervisor Password parameter and press the e key The Set Supervisor Password box appears 2 Type the current password in the Enter Current Password field and press e 3 Type a password in the Enter New Password field Retype the password in the Confirm New Password field 4 Press e After setting the password the computer sets the Supervisor Password parameter to Set 5 If desire...

Page 51: ...Chapter 2 45 If the new password and confirm new password strings do not match the screen will display the following message ...

Page 52: ...s Up and Down arrows select a device and moves the device up or down f and r specifies the device fixed or removable x exclude or include the device to boot Shift 1 enables or disables a device 1 4 Loads default boot sequence F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select Sub Menu F10 Save and Exit 1 PCI BEV MBA v9 4 5 Slot 0800 2 USB FDC 3 IDE HDD ST98...

Page 53: ... data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS Phoenix TrustedCore tm Setup Utility Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Exit System Setup and save your changes to CMOS F1 Help Select Item F5 F6 Change Values F9 Setup Default...

Page 54: ...ery Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Follow the steps below to run the Phlash 1 Prepare a boo...

Page 55: ...r preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver T Tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not to scrape the cover Ch...

Page 56: ... Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack ...

Page 57: ...tart Thermal Door HDD Door LCD Module Middle Cover HDD Bracket Keyboard Battery Pack F 2 D 5 F 1 B 4 C 2 LCD hinges to logic D 2 LCD hinges to logic C 2 on bottom side C 8 upper case assembly to lower case assembly on bottom side C 2 upper case assembly to lower case assembly on upper side Lower Case Assembly Modem Board Switch Board for AS models Upper Case Assembly Main Board H 4 Speaker Set ODD...

Page 58: ...M2 5 15 NL 86 TAVV5 004 E SCREW M2 2 2 86 TAVV5 005 F SCREW M2 3 NL 86 TAVV5 006 G SCREW M2 4 86 TAVV5 007 H SCREW M3 4 NL 86 TAVV5 008 I SCREW D SUB 4 X40 1 5 NI NL 86 TAVV5 009 LCD Module LCD Inverter LCD Panel Wireless Antenna Set LCD Bezel G 1 for 15 G 2 for 15 4 B 4 B 2 G 2 for 15 4 F 8 4 on left 4 on right LCD Assembly LCD Cable LCD Bracket Sets LCD ...

Page 59: ...Chapter 3 55 Removing the Battery Pack 1 Unlock the battery lock move the battery lock to the right 2 Slide the battery release latch then remove the battery ...

Page 60: ...ing the back panel 2 Lift the back panel up as shown Removing the HDD Module 3 Pull out the HDD tab 4 Pull up the HDD module by the two brackets as shown 5 Pull out the HDD module as shown Removing the ODD Module 6 Remove the screw fastening the ODD module 7 Use a flat screwdriver to gently push out the ODD module Removing the Memory and Wireless LAN Card 8 Pull out the snaps securing the memory i...

Page 61: ...auxiliary antenna from the wireless LAN card 11 Remove the two screws fastening the wireless LAN card 12 Take out the wireless LAN card from the main unit Removing the VGA Board and Thermal Module 13 Remove the four screws fastening the VGA board 14 Take out the VGA board from the main unit 15 Disconnect the system fan cable as shown ...

Page 62: ... Unscrew the four spring screws and remove the two screws fastening the thermal module 17 Remove one screw from inside the battery compartment 18 Lift the lower case and take out the thermal module from the main unit ...

Page 63: ...d up and towards you 4 Disconnect the keyboard cable from the main board and remove the keyboard from the main unit 5 Disconnect the media button Bluetooth and Wireless cables 6 Turn the notebook over again and remove the fourteen screws securing the lower case assembly to the upper case assembly 7 Remove the power board cover as shown 8 Disconnect the LCD module and microphone cables ...

Page 64: ...60 Chapter 3 9 Pull out the wireless LAN antennas from the cable holders as shown 10 Remove the four screws securing the hinges 11 Detach the LCD module from the main unit ...

Page 65: ... case assembly Disassembling the Lower Case Assembly Removing the Power Board 3 Remove the three screws fastening the power board 4 Disconnect the power board cable as shown 5 Remove the power board 6 Disconnect the cable from the power board Removing the Bluetooth Module 7 Disconnect the bluetooth cable from the main board 8 Remove the two screws fastening the bluetooth module 9 Remove the blueto...

Page 66: ...cable from the main board 11 Remove the four screws fastening the subwoofer 12 Remove the subwoofer Removing the MDC Card Module 13 Disconnect the MDC card cable from the main board 14 Remove the two screws fastening the MDC card module 15 Remove the MDC card module ...

Page 67: ...ect the USB board cable 18 Remove the USB board Removing the CPU 19 Use a flat screwdriver to release the CPU lock Turn counter clockwise 20 Remove the CPU from the CPU socket carefully Removing the Main Board 21 Remove the MIC cable and the screw fastening the main board to the lower case 22 Remove the main board ...

Page 68: ...le and jack Disassembling the Upper Case Assembly Removing the Email Board 25 Remove the protective mylar sheet covering the email board 26 Disconnect the email board cable and remove the screw fastening the email board 27 Remove the email board Removing the Touchpad Board 28 Disconnect the touchpad cables 29 Remove the two screws fastening the touchpad board 30 Remove the touchpad board ...

Page 69: ...stening the launch key board 32 Disconnect the launch key board cable as shown 33 Remove the launch key board and disconnect the cable Removing the Speaker 34 Remove the speaker cable from the upper case 35 Remove the four screws fastening the speaker 36 Remove the speaker ...

Page 70: ... bezel 3 Detach the LCD bezel from the LCD module carefully 4 Remove the six screws holding the LCD 5 Detach the two inverter cable connectors from the inverter board 6 Disconnect the CCD cable connector from the CCD board 7 Take out the LCD from the LCD panel 8 Remove the two screws fastening the left LCD bracket and detach it ...

Page 71: ...nd remove the CMOS module Disassembling the External Modules Disassembling the HDD Module 1 Remove the four screws holding the HDD hard disk drive case two on each side 2 Carefully take out the hard disk drive from the HDD case Disassembling the ODD Module 1 Remove the two screws holding the optical bracket 2 Then remove the optical bracket from the optical disk drive ...

Page 72: ...68 Chapter 3 ...

Page 73: ... which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 69 POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page 72 Undetermined Problems on page 84 POST detects an error and displayed messages on screen Error Message List on page 73 Other symptoms i e LCD display problem...

Page 74: ...label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if CD ROM Test is passed when the program runs to CD ROM Test 3 Follow the instructions in the message window If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect t...

Page 75: ...ns in the message window NOTE Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 Remove the battery pack 2 Connect the power adapter and check that power is supplied 3 Disconnect the power adapter and install the charged battery ...

Page 76: ...e following T Replace the System board T If the problem is not corrected see Undetermined Problems on page 84 T If the voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 If the power on indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 If the operational charge doe...

Page 77: ...battery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Che...

Page 78: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 84 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 79: ...ault Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 68 Keyboard error see Keyboard or Auxiliary Input Device Check on page 68 Keyboard Controller Failed see Keyboard or Auxiliary Input Device Check on page 68 Keyboard locked Unlock key switch Unlock external keyboard Monitor type does not match CMOS Run Setup Run Load Defa...

Page 80: ... Setup Utility System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System board Fail Safe Timer NMI Failed DIMM System board Device Address Conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Allocation Error for device Run Load Default Settings in BIOS Setup Utility RTC battery System board Fai...

Page 81: ...source battery pack and power adapter See Power System Check on page 69 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD inverter ID LCD cable LCD inverter LCD System board No beep power on indicator turns on and a blinking...

Page 82: ...efore memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 26h Enable A20 line 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 215 KB base RAM 2Ch 1 3 4 1 RAM failure on address line xxxx 2Eh 1 3 4 3 R...

Page 83: ... Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Di...

Page 84: ...key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display ...

Page 85: ...uge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment...

Page 86: ...s displayed LCD inverter ID LCD inverter LCD cable LCD System board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Reconnect the inverter board Inverter board System board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation Power source battery pack and power adapter See Power Syste...

Page 87: ...o sound Speaker System board Power Management Related Symptoms Symptom Error Action in Sequence The system will not enter hibernation See Save to Disk S4 on page 45 Keyboard if control is from the keyboard Hard disk drive System board The system doesn t enter hibernation mode and four short beeps every minute Press Fn oand see if the computer enters hibernation mode Touchpad Keyboard Hard disk con...

Page 88: ...5 LCD CRT Both display switching System board USB does not work correctly System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of...

Page 89: ... discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 90: ...operating correctly See Power System Check on page 69 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices T Non Acer devices T Printer mouse and other external devices T Battery pack T Hard disk drive T DIMM T CD ROM Diskette drive Module T PC Cards 4 Power on the computer 5 Determine if the problem...

Page 91: ...Socket 24 CN35 Speaker Connector 10 CN23 DIMM Socket 25 VR1 Volume Dial 11 U29 North Bridge 26 CN30 Headphones Speaker Line out Jack 12 U30 27 CN37 Microphone in Jack 13 CN21 HDMI Connector 28 CN36 Line in Jack 14 CN22 S Video Connector 29 CN38 5 in 1 Card Reader 15 CN23 USB Connector 30 U37 Infrared Sensor 1 1 2 3 4 2 3 4 5 7 8 9 6 5 7 8 9 10 10 14 14 12 12 13 13 15 15 16 16 11 11 10 14 12 13 15 ...

Page 92: ...N4 Power Board Connector 16 CN16 Subwoofer Connector 6 CN6 Keyboard Connector 17 CN11 MSC Connector 7 U4 Audio Codec 18 U19 8 U6 DDR2 SDRAM IC 19 CN12 9 CN7 Bluetooth Connector 20 LED2 HDD LED 10 CN8 Wireless Connector 21 LED3 Battery LED 11 U8 1 1 2 3 4 2 3 4 5 7 8 9 6 5 7 8 9 10 10 14 14 12 12 13 13 15 15 16 16 11 11 10 14 12 13 15 16 17 17 18 18 19 19 17 18 19 11 6 20 20 20 21 21 21 ...

Page 93: ...made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you shoul...

Page 94: ... 00604 005 Battery SONY TM 2007A Li Ion 3S3P SONY 9 cell 7200mAh Main COMMON BT 00904 003 BOARD MODEM BOARD FOXCONN T60M951 00 54 TG607 001 BLUETOOTH MODULE T60H928 01 54 TAXV7 001 MINI PCI WIRELESS BOARD 802 11 A B G MOW1 INTEL MM872612 KI GLN01 001 MINI PCI WIRELESS BOARD 802 11 A B G MOW2 INTEL MM872659 KI GLN01 002 MINI PCI WIRELESS BOARD 802 11 A B G ROW INTEL MM874511 KI GLN01 003 MINI PCI W...

Page 95: ...CORD SWI 1 8M 3PBLACK FZ010008 011 27 A99V7 004 POWER CORD IT 1 8M 3PBLACK FZ010008 008 27 A99V7 005 POWER CORD S A 1 8M 3BLACK FZ010008 006 27 T48V7 001 POWER CORD US 3PIN ROHS 27 TAXV7 001 POWER CORD EU 1 8M 3PBLACK FM010008 010 27 TATV7 001 POWER CORD UK 1 8M 3PBLACK FP010008 013 27 TATV7 003 BLUETOOTH CABLE 50 TG607 001 FFC CABLE FUNCTION B TO MB 50 TG607 002 FFC CABLE LED B TO MB 50 TG607 003...

Page 96: ...BASE DUCK RUBBER 42 TG607 003 RAM DOOR 42 TG607 004 TP BRACKET 33 TG607 003 DUMMY PCMCIA CARD 42 TDY07 003 DUMMY 4 IN 1 CARD 42 TG607 005 CPU PROCESSOR CPU Intel Core2Dual T7100 PGA 1 8G 2M 800 SLA4A KC 71001 DTP CPU Intel Core2Dual T7300 PGA 2 0G 4M 800 SLA45 KC 73001 DTP CPU Intel Core2Dual T7500 PGA 2 2G 4M 800 SLA44 KC 75001 DTP Category No Part Name and Description Acer Part No ...

Page 97: ...D SUPER MULTI TRAY IN HLDS GSA T20N LF W O BEZEL KU 0080D 027 DVD SUPER MULTI TRAY IN PANASONIC UJ 850 U LF W O BEZEL KU 00807 055 DVD SUPER MULTI TRAY IN PHILIPS DS 8A1P LF W O BEZEL KU 0080D 027 OPTICAL BRACKET 33 TG607 004 DVD SUPER MULTI BEZEL 42 TG607 007 HDD HARD DISK DRIVE 80GB HGST 2 5 5400RPM SATA HTS541680J9SA00 SURUGA B LF F W C70P KH 08007 021 80GB TOSHIBA 2 5 5400rpm 80GB MK8037GSX Ge...

Page 98: ...SATA LF F W 3 ALD KH 16001 026 HDD TOSHIBA 2 5 4200rpm 200GB MK2035GSS Gemini SATA LF F W DK022A KH 20004 001 HDD COVER ASSY 42 TG607 008 KEYBOARD Keyboard 12KB FV1 Chapla Internal Standard 84KS Black US International change location KB INT00 171 Keyboard 12KB FV1 Chapla Internal Standard 84KS Black US International Hebrew change location KB INT00 172 Keyboard 12KB FV1 Chapla Internal Standard 85K...

Page 99: ...nge location KB INT00 189 Keyboard 12KB FV1 Chapla Internal Standard 85KS Black Hungarian change location KB INT00 192 Keyboard 12KB FV1 Chapla Internal Standard 84KS Black Greek change location KB INT00 193 Keyboard 12KB FV1 Chapla Internal Standard 85KS Black German change location KB INT00 194 Keyboard 12KB FV1 Chapla Internal Standard 85KS Black French change location KB INT00 195 Keyboard 12K...

Page 100: ...rd 12KB FV1 Chapla Internal Standard 85KS Black Luxembourgish change location KB INT00 186 Keyboard 12KB FV1 Chapla Internal Standard 85KS Black Irish change location KB INT00 191 Keyboard 12KB FV1 Chapla Internal Standard 85KS Black Finnish change location KB INT00 196 LCD LCD MODULE 12 1 WXGA W ANTENNA 3 WIRE W 0 3M CCD 6M TG607 001 LCD 12 1 IN TFT WXGA NON GLARE AU B121EW03 V5 LF 185NIT 25MS LK...

Page 101: ...D 12 1 IN TFT WXGA NON GLARE AU B121EW03 V5 LF 185NIT 25MS LK 12105 009 LCD INVERTER BOARD 19 TG607 001 LCD CABLE 50 TG607 006 LCD COVER ASSY W O ANTENNA W 0 3M CCD BISON 60 TG607 008 LCD COVER ASSY W O ANTENNA W 0 3M CCD SUYIN 60 TG607 009 LCD BEZEL ASSY W LOGO W CCD 60 TG607 005 LCD BRACKET W HINGE L 33 TG607 001 LCD BRACKET W HINGE R 33 TG607 002 LCD 12 1 IN TFT WXGA NON GLARE AU B121EW03 V5 LF...

Page 102: ...TENNA 2 WIRE W 0 3M CCD BISON 60 TG607 006 LCD COVER ASSY W ANTENNA 2 WIRE W 0 3M CCD SUYIN 60 TG607 007 LCD BEZEL ASSY W LOGO W CCD 60 TG607 005 LCD BRACKET W HINGE L 33 TG607 001 LCD BRACKET W HINGE R 33 TG607 002 LCD MODULE 12 1 WXGAG W O ANTENNA W 0 3M CCD 6M TG607 006 LCD 12 1 IN TFT WXGAG GLARE AU B121EW03 V4 LF 185NIT 25MS LK 12105 008 LCD INVERTER BOARD 19 TG607 001 LCD CABLE 50 TG607 006 ...

Page 103: ...UH8B0FN 3C LF KN 51203 032 Memory SAMSUNG SO DIMM DDRII 667 512MB M470T6554EZ3 CE6 LF KN 5120B 023 1GB HYNIX DDRII 667 1GB HYMP512S64CP8 Y5 LF KN 1GB0G 006 1GB NANYA DDRII 667 1GB NT1GT64U8HB0BN 3C 0 09U KN 1GB03 014 1GB SAMSUNG DDRII 667 1GB M470T2953EZ3 CE6 LF KN 1GB0B 011 HEATSINK THERMAL MODULE 60 TG607 010 MISCELLANEOUS NAME PLATE TM6292 40 TG607 001 CCD CCD MODULE 0 3M BISON 57 TG607 001 CCD...

Page 104: ... NI NYLOK 86 FR6V7 003 SCREW M2 0 6 I BNI NYLOK 86 TG607 001 SCREW M2 0 1 8 I NI NYLOK 86 TG607 002 SCREW M2 0 1 5 I NI ANTI LOOSE 86 TG607 003 SCREW M2 5 I BZN NYLOK 86 TG607 004 Category No Part Name and Description Acer Part No ...

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