Troubleshooting
4-3
Troubleshooting
Introduction
0
This chapter contains information about troubleshooting common problems associated with
the notebook.
General Information
0
The following procedures are a guide for troubleshooting computer problems. The step by
step procedures are designed to be performed as described.
NOTE:
NOTE
:
The diagnostic tests are intended for Acer products only. Non-Acer products, prototype
cards, or modified options can give false errors and invalid system responses.
1.
Obtain as much detailed information as possible about the problem.
2.
If possible, verify the symptoms by re-creating the failure through diagnostic tests or
repeating the operation that led to the problem.
3.
Use Table 4-1 with the verified symptom to determine the solution.
4.
If the Issue is still not resolved, refer to
Online Support Information
.
Table 4-1.
Common Problems
Symptoms (Verified)
Power On Issues
No Display Issues
LCD Failure
Keyboard Failure
Touchpad Failure
Internal Speaker Failure
Microphone Failure
USB Failure
WLAN Failure
Bluetooth Failure
Card Reader Failure
Thermal Unit Failure
Other Functions Failure
Intermittent Problems
Undetermined Problems
Summary of Contents for Aspire 4743
Page 1: ... Aspire 4743 4743G 4743Z 4743ZG SERVICEGUIDE ...
Page 10: ...10 ...
Page 11: ...CHAPTER 1 Hardware Specifications ...
Page 14: ...1 4 ...
Page 50: ...1 40 Hardware Specifications and Configurations ...
Page 51: ...CHAPTER 2 System Utilities ...
Page 70: ...2 20 System Utilities ...
Page 71: ...CHAPTER 3 Machine Maintenance ...
Page 74: ...3 4 ...
Page 82: ...3 12 Machine Maintenance 4 Lift the base door to remove Figure 3 9 Base Door ...
Page 85: ...Machine Maintenance 3 15 6 Detach the bracket from the HDD Figure 3 14 HDD Bracket ...
Page 87: ...Machine Maintenance 3 17 4 Pull the WLAN module out of the slot Figure 3 17 WLAN Module ...
Page 100: ...3 30 Machine Maintenance 6 Lift the speakers from the upper cover Figure 3 40 Speaker Cable ...
Page 106: ...3 36 Machine Maintenance 4 Lift the USB board from the lower cover Figure 3 50 USB Board ...
Page 174: ...3 104 Machine Maintenance ...
Page 175: ...CHAPTER 4 Troubleshooting ...
Page 207: ...CHAPTER 5 Jumper and Connector Locations ...
Page 215: ...CHAPTER 6 FRU List ...
Page 216: ...6 2 Aspire 4743 4743G 4743Z 4743ZG Exploded Diagrams 6 4 Main Assembly 6 4 LCD Assembly 6 5 ...
Page 234: ...6 20 FRU List ...
Page 235: ...CHAPTER 7 Model Definition and Configuration ...
Page 236: ...7 2 Aspire 4743 4743G 4743Z 4743ZG 7 3 ...
Page 270: ...7 36 Model Definition and Configuration ...
Page 338: ...7 104 Model Definition and Configuration ...
Page 339: ...CHAPTER 8 Test Compatible Components ...
Page 340: ...8 2 Microsoft Windows 7 Environment Test 8 4 ...
Page 351: ...CHAPTER 9 Online Support Information ...
Page 352: ...9 2 Introduction 9 3 ...
Page 354: ...9 4 Online Support Information ...