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Acer Aspire 4738, Service Manual

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Acer Aspire 4738 Service Manual Download Page 149

Chapter 5

141

Clearing Password Check and BIOS Recovery

This section provides you with the standard operating procedures of clearing password and BIOS recovery for 
the Aspire 4738/4738G/4738Z/4738ZG. The machine provides one Hardware Open Gap on main board for 
clearing password check, and one Hotkey for enabling BIOS Recovery.

Clearing Password Check

Steps for Clearing BIOS Password Check

If users set BIOS Password (Supervisor Password and/or User Password) for a security reason, BIOS will ask 
the password during systems POST or when systems enter to BIOS Setup menu. However, once it is 
necessary to bypass the password check, users need to short the HW Gap to clear the password by the 
following steps:

1.

Power Off the system, and remove HDD, AC and Battery from the machine.

2.

Disconnect the RTC Battery cable and locate the J1 and J2 jumper.

3.

Use an electric conductivity tool to short the two points of the HW Gap.

4.

Plug in AC, keeping the HW Gap shorted. Press Power Button until BIOS POST is finished, then remove 
the tool from the HW Gap.

5.

Restart the system. Press 

F2

 key to enter BIOS Setup menu.

6.

If there is no Password request, BIOS Password is cleared. Otherwise, please follow the steps and try 
again.

NOTE: 

These steps are only for clearing BIOS Password (Supervisor Password and User Password).

Summary of Contents for Aspire 4738

Page 1: ...Aspire 4738 4738G 4738Z 4738ZG Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on this service guides Date Chapter Updates ...

Page 3: ...r expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all ne...

Page 4: ...MESSAGES Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedu...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ... Utility 41 Remove HDD BIOS Password Utilities 42 Removing BIOS Passwords 43 Cleaning BIOS Passwords 44 Miscellaneous Utilities 45 Machine Disassembly and Replacement 47 Disassembly Requirements 47 Pre disassembly Instructions 48 Disassembly Process 49 External Modules Disassembly Process 50 External Modules Disassembly Flowchart 50 Removing the Battery Pack 51 Removing the SD Dummy Card 52 Removi...

Page 8: ...Module 95 Replacing the Mainboard 97 Replacing the CPU 99 Replacing the Thermal Module 100 Replacing the LCD Module 102 Replacing the HDD Module 104 Replacing the RTC Battery 106 Replacing the USB Board 107 Replacing the WLAN Module 108 Replacing the DIMM Modules 110 Replacing the Lower Cover 111 External Module Assembly Process 112 Replacing the ODD Module 112 Replacing the Keyboard 114 Replacing...

Page 9: ...ear CMOS Jumper 142 BIOS Recovery by Crisis Disk 143 FRU Field Replaceable Unit List 145 Exploded Diagrams 146 LCD Assembly 146 Chassis Assembly 147 FRU List 148 Screw List 158 Model Definition and Configuration 160 Aspire 4738 160 Aspire 4738G 174 Aspire 4738Z 179 Aspire 4738ZG 197 Aspire 4742 203 Aspire 4742G 203 Test Compatible Components 205 Microsoft Windows 7 Environment Test 205 Online Supp...

Page 10: ...X Table of Contents ...

Page 11: ...2 93 3 06 3 20 3 33 GHz DDR3 1066 MHz 35 W supporting Intel 64 architecture Intel Smart Cache Intel Core i3 330M i3 350M i3 370M i3 380M processor 3 MB L3 cache 2 13 2 26 2 40 2 53 GHz DDR3 1066 MHz 35 W supporting Intel 64 architecture Intel Smart Cache 4738Z 4738ZG Intel Pentium processor P6000 P6100 P6200 3 MB L3 cache 1 86 2 2 13 GHz DDR3 1066 MHz 35 W supporting Intel 64 architecture Intel Sm...

Page 12: ...8ZG ATI Mobility Radeon TM HD 5470 with 512 MB of dedicated DDR3 VRAM supporting Unified Video Decoder UVD OpenEXR High Dynamic Range HDR technology Shader Model 5 0 Microsoft R DirectX R 11 OpenGL R 3 1 OpenCL TM 1 1 External resolution refresh rates VGA port up to 2048 x 1536 85 Hz HDMI TM R port up to 1920 x 1080 60 Hz VC 1 and H 264 AVC decoding Microsoft R DirectX R Video Acceleration DXVA ap...

Page 13: ... Fi CERTIFIED Acer InviLink 802 11b g Wi Fi CERTIFIED Supporting Acer SignalUp wireless technology WPAN Bluetooth 3 0 HS Bluetooth 2 1 EDR LAN Gigabit Ethernet Wake on LAN ready Dimensions and weight Dimensions 341 W x 264 5 D x 26 7 33 5 H mm 13 43 x 10 41 x 1 05 1 32 inches Weight 2 5 kg 5 51 lbs with 6 cell battery pack Power adapter and battery ACPI 3 0 CPU power management standard supports S...

Page 14: ...O interface 2 in 1 card reader SD MMC Three USB 2 0 ports HDMI port with HDCP support External display VGA port Headphone speaker line out jack Microphone in jack Ethernet RJ 45 port DC in jack for AC adapter Optional Items 1 2 4 GB DDR3 soDIMM module 6 cell Li ion battery pack 3 pin 90 W AC adapter Warranty One year International Travelers Warranty ITW Environment Temperature Operating 5 C to 35 ...

Page 15: ...media Cyberlink PowerDVD NTI Media Maker Gaming Oberon GameZone WildTangent Communication and ISP Acer Crystal Eye Microsoft Silverlight Skype Windows Live Essentials Wave 3 Mail Photo Gallery Live Messenger Writer Web links and utilities Acer Accessory Store Acer Identity Card Acer Registration Acer Updater eBay shortcut 2009 Canada France Germany Italy Mexico Spain UK US only Netflix shortcut US...

Page 16: ... TAL 25MHz MINI CARD WLAN USB 13 PCIE 6 Channel B 64Mb 16 4 pc CLK SATA ODD USB 1 USB Port PCI E x16 USB 4 Bluetooth Con USB 12 SATA HDD X TAL 14 318MHz Display GFX IMC rPGA 989 FDI PCI E x1 PCH Ibex Peak M SATA USB DMI FDI SPI ROM DMI x4 CLOCK GENERATOR Cardreader SLG8LV595 DMI IHDA LPC Dual Channel DDR III DDRIII SODIMM1 DDRIII SODIMM2 800 1066 MHZ SPI Arrandale AU6437 GBL Cardreader control ...

Page 17: ...displays computer output configuration may vary by model 3 Power button Turns the computer on and off 4 Keyboard For entering data into your computer 5 Touchpad Touch sensitive pointing device which functions like a computer mouse 6 Click buttons left and right The left and right buttons function like the left and right mouse buttons 7 Microphone Internal microphone for sound recording 1 3 2 4 5 6...

Page 18: ...er s wireless connectivity device status 9 Palmrest Comfortable support area for your hands when you use the computer 10 Speaker Delivers audio output No Icon Item Description 1 Microphone jack Accepts inputs from external microphones Headphone speaker line out jack Connects to audio line out devices e g speakers headphones 2 2 in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Note Pus...

Page 19: ... key to secure the lock Some keyless models are also available 2 DC in jack Connects to an AC adapter 3 Ventilation slots Enable the computer to stay cool even after prolonged use 4 External display VGA port Connects to a display device e g external monitor LCD projector 5 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network 6 HDMI port Supports high definition digital video conne...

Page 20: ...pts CDs or DVDs 3 Optical disk access indicator Lights up when the optical drive is active 4 Optical drive eject button Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip to the emergency eject hole to eject the optical drive tray when the computer is off 2 1 3 4 5 ...

Page 21: ... even after prolonged use 4 Battery release latch Releases the battery for removal Icon Function Description Power Indicates the computer s power status Battery Indicates the computer s battery status NOTE 1 Charging The light shows amber when the battery is charging 2 Fully charged The light shows green when in AC mode HDD Indicates when the hard disk drive is active Communication indicator Indic...

Page 22: ...ad keep it and your fingers dry and clean The TouchPad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the TouchPad s responsiveness Function Left Button 2 Right Button 3 Main TouchPad 1 Execute Quickly click twice Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold then ...

Page 23: ...s two lock keys which you can toggle on and off Lock key Description Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work with some applica...

Page 24: ... you are connected to a network domain or switch users if you re not connected to a network domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT M Restore minimized windows to the desktop TAB Cycle through programs on the taskbar SPACEBAR Brin...

Page 25: ... toggle Switches display output between the display screen external monitor if connected and both Fn F6 Display Off Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal Touchpad on and off Fn F8 Speaker toggle Turns the speakers on and off Fn Z Brightness up Increases the screen brightness Fn Y Brightness down Decreases the screen br...

Page 26: ...KC 35 001 D MP Ci3370M 2 4 GHz 2 4 threads 370 MHz 32 nm 3 MB rPGA988A 0 8 1 4V KC 37 K01 D MP Ci3380M 2 53 GHz 2 4 threads 380 MHz 32 nm 3 MB rPGA988A 0 8 1 4V KC 38 K01 D MP Ci5460M 2 53 GHz 2 4 threads 460 Mhz 32 nm 3 MB rPGA988A 0 8 1 4V KC 46 K01 D MP Ci5560M 2 66 GHz 2 4 threads 560 Mhz 32 nm 3 MB rPGA988A 0 8 1 4V KC 56 K01 D MP Ci5580M 2 66 Ghz 2 4 threads 580 Mhz 32 nm 3 MB rPGA988A 0 8 1...

Page 27: ...size per socket 4GB maximum per one DIMM Supports maximum memory size 8192 MB Supports DIMM type DDR 3 Synchronous DRAM Supports DIMM speed Up to DDR3 1066 1333 MHz Supports DIMM voltage 1 5V 0 075V Supports DIMM package 989 pin Micro FCPGA Memory module combinations You can install memory modules in any combinations as long as they match the above specifications Item Specification Core logic Inte...

Page 28: ...configurable asset tag Support PXE Support Y2K solution Support WinFlash Wake on LAN from S3 Wake on LAN form S4 in AC mode System information Slot 1 Slot 2 Total Memory 0MB 1024MB 1024MB 0MB 2048MB 2048MB 0MB 4096MB 4096MB 1024MB 0MB 1024MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB 1024MB 2048MB 3072MB 2048MB 0MB 2048MB 2048MB 512MB 2560MB 2048MB 1024MB 3072MB 2048MB 2048MB 4096MB 2048MB 4096MB 61...

Page 29: ...0 optional combinations and opportunities for further lowering of system power required to drive the LEDs Interface PCIE 1 Item Specification Chipset Foxconn Bluetooth BCM2046 Foxconn Bluetooth BCM2070 Foxconn Bluetooth AR3011 Radio Technology FHSS Operating Frequency 2402 2480MHz ISM band Channel Numbers 79 channels with 1MHz BW Transmitter Output Power 6 4dBm output power for class2 operation Re...

Page 30: ...ame Seagate ST9160314AS HGST HTS545016B9A300 Toshiba MK1665GSX WD WD1600BEVT 22A23T0 Seagate ST9250315AS HGST HTS545025B9A300 Toshiba MK2565GSX WD WD2500BEVT Bytes per sector 512 Data heads 2 1 2 3 2 Drive Format Disks 1 1 1 2 1 Spindle speed RPM 5400 Performance Specifications Buffer size 8 MB Interface SATA Max Media Transfer Rate Mbytes sec max 300 300 300 300 300 384 300 Max Data Transfer Rate...

Page 31: ...rface SATA Max Media Transfer Rate Mbytes sec max 300 300 384 300 300 300 384 300 Max Data Transfer Rate Mbytes sec 1175 112000 1273 108544 1175 112000 1031 108544 DC Power Requirements Voltage tolerance 5V 5 Item Specification Capacity GB 640 750 Vendor Model Name Toshiba MK6465GSX Western Digital WD6400BEVT 22A0RT0 Western Digital WD7500BPVT 22HXZT1 Bytes per sector 512 Data heads 4 Drive Format...

Page 32: ...tereo input and output retasking Support MONO output at port H Port A D E F built in headphone amplifiers Supports external PCBEEP input and built in digital BEEP generator Meets Microsoft WLP Windows Logo Program audio requirements Sampling rate All DACs support independent 44 1k 48k 96k 192kHz sample rate Internal microphone Mic jack Headphone speaker line out jack Internal speaker quantity Yes ...

Page 33: ...ication Compliance level 1 3 compliant Throughput Up to 2 5Gbps per lane 250MHz pixel clock Number of HDMI port s 1 Location Left side Item Specification PCMCIA controller Supports card type Number of slots Access location Supports ZV Zoomed Video port Supports 32 bit CardBus ...

Page 34: ...L 8 5GB Ver 3 0 DVD RW 4 7GB Ver 1 2 Rev 1 0 2 0 3 0 DVD RAM 4 7GB side Ver 2 2 DVD R 4 7GB Ver 1 3 DL 8 5GB Ver 1 1 DVD RW 4 7GB Vol 1 Ver 1 3 CD ROM Mode 1 data disc CD ROM Mode 2 data disc CD ROM XA CD I Photo CD Multi Session Video CD CD Audio Disc Mixed mode CD ROM disc data and audio CD Extra CD Text CD R Conforming to Orange Book Part 2 read write CD RW Conforming to Orange Book Part 3 read...

Page 35: ...D R single multi border s DVD R single multi session s DVD R9 single multi border s DVD R9 single multi session s DVD RAM CD DA CD TEXT CD ROM Mode 1 CD ROM XA Mode 2 Form 1 and Form 2 CD I Ready Video CD MPEG 1 Photo CD Enhance CD CD extra UDF fixed variable Packet mode DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD Video DVD Audio SACD Hybrid UDF DVD DVD R DVD R DL DVD R 3 95 GB DVD R Authoring DVD R Mul...

Page 36: ...al Authoring DVD R Version 1 0 DVD RW DVD RW Non CPRM CPRM DVD R Dual DVD RAM CD DA Red Book Standard Audio CD CD TEXT CD ROM Yellow Book Mode1 2 Standard Data CD ROM XA Mode2 Form1 2 Photo CD Multi Session CD I Green Book Mode2 Form1 2 Ready Bridge CD Extra CD Plus Blue Book Audio Text Video Video CD White Book MPEG1 Video CD R Orange Book Part áU CD RW HSRW Orange Book PartáV Volume1 Volume2 Sup...

Page 37: ...or Item Specification 6 Cell Vendor SANYO SONY PANASONIC SAMSUNG SIMPLO SIMPLO SIMPLO Part name AS10D31 AS10D41 AS10D51 AS10D61 AS10D71 AS10D73 AS10D75 Battery Type Li ion Pack capacity 4400 mAh Normal voltage 10 8V 10 8V 10 8V 11 1V 11 1V 11 1V 11 1V Charge voltage 12 6V Fast charge current 3520 mA Item Specification Part name Maxell ML1220 Pack capacity 14mA hr Normal voltage 3V Item Specificati...

Page 38: ...LG LP140WH1 Samsung LTN140AT01 G03 Screen Diagonal mm 14 diagonal mm Display Area mm 309 4 x 173 95 mm Display resolution pixels 1366 x 768 Pixel Pitch 0 2265 x 0 2265 mm Display Mode Normally white Typical White Luminance cd m2 also called Brightness 200 typ 170 min 220 typ 200 min 220 220 typ 190 min Contrast Ratio typical 500 600 500 500 Response Time Optical Rise Time Fall Time msec 8 typ 16 m...

Page 39: ...ze 2 um x 2 um Image size 1 3 MP Item Specification Chipset AU6437 GBL Features Secure Digital SD Card MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xD Picture Card xD Support 48Mhz directly input from clock generator On chip 3 3V to 1 8V regulator On chip MOSFET with 250mA capability for direct power control of all types memory cards Support Spread Spectrum Clock for SD MMC and MS MS...

Page 40: ...o into Suspend state when HM55 receives the S2R command 4 ON to Hibernate state The system will go into Hibernate state when HM55 receives the S2D command 5 ON to Soft Off state The system will go into Soft Off state when HM55 receives the Soft off command 6 Standby to ON state The system will go into ON state when the system receives any wake up events for example keyboard mouse 7 Suspend to ON s...

Page 41: ...r multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are five menu options Information Main Security Boot and Exit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 Press Esc while you are in any of...

Page 42: ...ag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this system UUID Universally Unique Identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of the Distributed Computing Environment DCE InsydeH20 ...

Page 43: ... server Option Enabled or Disabled F12 Boot Menu Enables disables Boot Menu during POST Option Disabled or Enabled D2D Recovery Enables disables D2D Recovery function The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults Option Enabled or Disabled SATA Mode Control the mode in which the SATA controller shou...

Page 44: ... password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters Set IDE0 Hdd Password Press Enter to set the HDD password When set this protects the HDD from unauthorized access Power on password Defines whether a password is required or not while the events defin...

Page 45: ...ssword the computer sets the User Password parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Password box appears 2 Type the current password in...

Page 46: ...eter 6 When you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Enter If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not match the ...

Page 47: ...o move it up the list Press Esc to escape the menu F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Ent er F9 F10 Setup Default Save and Exit Boot priority order 1 IDE0 TOSHIBA MK5065GSX 2 IDE1 Slimtype DVD A DS8A5SH 3 USB FDD 4 Network Boot LEGACY PCI DEVICE 5 USB HDD 6 USB CDROM Boot priority order 1 IDE0 TOSHIBA MK5065GSX 2 IDE1 Slimtype DVD A DS8A5SH 3 USB FDD 4 Network Bo...

Page 48: ... values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS Item Specific Help Exit System Setup and save your changes F1 ESC Help Exit Select Item Select Menu Change Values Select SubMenu Ent er F9 F10 Setup Default Save and Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Exit ...

Page 49: ...owing steps to use the DOS Flash Utility 1 Copy ZQ5v0 08 exe to a USB stick 2 Boot to DOS mode 3 Execute ZQ5v0 08 exe in DOS mode to begin the flash process The system will restart automatically when finished WinFlash Utility Perform the following steps to use the WinFlash Utility 1 Double click the WinFlash executable ZQ8_100W exe 2 Click OK to begin the update A progress screen will display the ...

Page 50: ...e screen 2 An error code is generated for use with the unlocking utility Write down this code before proceeding 3 From within the DOS operating system execute the UnlockHD EXE file to create an unlock code Use the format unlockHD error code with the code noted from the previous step 4 Write down the password code generated in the previous step In this example the password to make note of is 761263...

Page 51: ...screen as shown To reset the BIOS password 1 Switch to DOS mode and execute ClearSuPw exe 2 When the message Clear the SU Pws completely is displayed the supervisor password has been removed System will halt System will halt Press any key Press any key C ClearSuPw exe C ClearSuPw exe Clear the SU PWs completely Clear the SU PWs completely C C ...

Page 52: ...words To clear the password perform the following steps 1 From a DOS prompt Execute clnpwd exe 2 Press 1 or 2 to clean the desired password shown on the screen The onscreen message determines whether the function is successful or not ...

Page 53: ...2 to change the boot sequence to HDD CD ROM LAN Floppy Using DMITools The DMI Desktop Management Interface Tool copies BIOS information to eeprom to be used in the DMI pool for hardware management When the BIOS displays Verifying DMI pool data it is checking the table correlates with the hardware before sending to the operating system Windows etc To update the DMI Pool perform the following steps ...

Page 54: ...mitools wp Acer Example 3 Write Serial Number to EEPROM Input dmitools ws 01234567890123456789 Example 4 Write UUID to EEPROM Input dmitools wu Example 5 Write Asset Tag to EEPROM Input dmitools wa Acer Asstag Using the LAN MAC Utility Perform the following steps to write MAC information to eeprom 1 Use a text editor for example Notepad to edit the MAC CFG file as shown WriteData 001122334455 MAC ...

Page 55: ...ooting Disassembly Requirements To disassemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mis...

Page 56: ... proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Place the system on a flat stable surface ...

Page 57: ... the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the mainboard you must first remove the keyboard then disassemble the inside assembly frame in that order Main Screw List Screw Quantity Part Number M2 5 6 5 22 86 ARE07 001 M2 0 3 0 15 86 ARE07 002 M3 0 3 5 4 86 N1407 007 M2 5 4 9 86 EDM07 003 M2 0...

Page 58: ...hic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the mainboard you must first remove the keyboard then disassemble the inside assembly frame in that order Screw List Step Screw Quantity Part No ODD Module Disassembly M2 5 6 5 1 86 ARE07 001 ODD Bracket Disassembly M2 0 3 0 2 86 ARE07...

Page 59: ... direction shown 2 Slide and hold the battery release latch to the release position 1 then lift out the battery pack from the main unit 2 NOTE The battery has been highlighted with a yellow oval as shown in the above image Please detach the battery and follow local regulations for disposal 2 1 ...

Page 60: ...52 Chapter 3 Removing the SD Dummy Card 1 See Removing the Battery Pack on page 51 2 Push the SD dummy card all the way in to eject it 3 Pull it out from the slot ...

Page 61: ...age 1 See Removing the Battery Pack on page 51 2 Turn the computer over and fully open the lid There are five 5 securing clips that must be released in order to remove the keyboard 3 Release each clip working from one side to the other 4 Using both hands gently pry up the keyboard as shown and turn it over onto the palm rest ...

Page 62: ...54 Chapter 3 5 Unlock the keyboard FPC and disconnect the cable as shown Lift the keyboard clear of the chassis 6 Unlock and disconnect the touchpad FPC from the mainboard ...

Page 63: ...Module 1 See Removing the Battery Pack on page 51 2 Remove the one 1 screw securing the ODD module in place 3 Grasp the ODD by the bezel and slide it out of the chassis Step Size Quantity Screw Type ODD Module Disassembly M2 5 6 5 1 ...

Page 64: ...er 3 4 Remove the ODD bezel by rotating the top edge downward 5 Remove the two screws securing the ODD bracket 6 Remove the bracket from the ODD Step Size Quantity Screw Type ODD Bracket Disassembly M2 0 3 0 2 ...

Page 65: ...ttery Bay M2 0 3 0 6 86 ARE07 002 WLAN Module Disassembly M2 0 3 0 1 86 ARE07 002 USB Module Disassembly M2 5 4 0 1 86 ARE07 002 HDD Module M2 0 4 2 1 86 W4107 002 HDD Carrier Disassembly M3 0 3 5 4 86 N1407 007 LCD Module Disassembly M2 5 6 5 4 86 ARE07 001 Thermal Module Disassembly M2 5 4 0 1 86 EDM07 003 Mainboard Disassembly M2 5 4 0 1 86 EDM07 003 ...

Page 66: ...er Cover 1 See External Modules Disassembly Process on page 50 2 Remove the twenty three 23 securing screws from the lower cover Step Size Quantity Screw Type Lower Cover red callout M2 5 6 5 17 Battery Bay green callout M2 0 3 0 6 ...

Page 67: ...Chapter 3 59 3 Grasp the ODD bay with one hand while holding the lower cover with the other Lift the lower cover from the device ...

Page 68: ...r Cover on page 58 2 This section is an overview of the major components of the main unit Item Description Item Description 1 RTC battery 6 CPU 2 LVDS cable 7 Bluetooth cable 3 Thermal module 8 HDD 4 WLAN module 9 USB module 5 DIMM module s 7 6 5 4 8 9 1 2 3 ...

Page 69: ...the DIMM Modules 1 See Disassembly Overview on page 60 2 Push out the release latches on both sides of the DIMM socket to release the DIMM module 3 Remove the DIMM module 4 Repeat steps for the second DIMM module if present ...

Page 70: ...ter 3 Removing the WLAN Module 1 See Disassembly Overview on page 60 2 Disconnect the two 2 cables from the WLAN board 3 Remove the one 1 screw Step Size Quantity Screw Type WLAN Module Disassembly M2 0 3 0 1 ...

Page 71: ... 63 4 Detach and remove the WLAN board from the WLAN socket Removing the USB Board 1 See Disassembly Overview on page 60 2 Unlock and disconnect the USB FFC from the USB board Repeat for the mainboard connector ...

Page 72: ...64 Chapter 3 3 Remove the one 1 screw from the USB board 4 Lift the USB board upward and away from the chassis Step Size Quantity Screw Type USB Module Disassembly M2 5 4 0 1 ...

Page 73: ...e 60 2 Disconnect the RTC battery cable from the mainboard 3 Lift the RTC battery away from the mainboard NOTE The RTC battery has been highlighted with the yellow circle as shown in the previous image Please detach the RTC battery and follow local regulations for disposal ...

Page 74: ...oth Module 1 See Removing the Lower Cover on page 58 2 Disconnect the Bluetooth cable from the mainboard 3 Gently pry the Bluetooth module upwards and away from the mainboard 4 Disconnect the Bluetooth cable from the Bluetooth module ...

Page 75: ...sassembly Overview on page 60 2 Remove the one 1 screw securing the HDD module to the mainboard 3 Using the pull tab slide the HDD module in the direction of the arrow to disconnect the interface Step Size Quantity Screw Type HDD Module M2 0 4 2 1 ...

Page 76: ...68 Chapter 3 4 Remove HDD from the bay 5 Remove the four 4 screws from the carrier 6 Remove the carrier from the HDD Step Size Quantity Screw Type HDD Carrier Disassembly M3 0 3 5 Ni 4 ...

Page 77: ...3 69 Removing the LCD Module 1 See Disassembly Overview on page 60 2 Remove the adhesive ground wire from the fan housing 3 Remove the WLAN antennas from the cable guides 4 Unlock and disconnect the LVDS cable ...

Page 78: ...er 3 5 Remove the four 4 screws from the left and right hinges 6 Tilt the upper cover upwards slightly 1 and separate it from the LCD module 2 Step Size Quantity Screw Type LCD Module Disassembly M2 5 6 5 4 1 2 ...

Page 79: ... Overview on page 60 2 Disconnect the fan cable as shown 3 Loosen the four 4 captive screws in numerical order from 1 to 4 and remove the one 1 screw from the fan module Step Size Quantity Screw Type Thermal Module Disassembly M2 5 4 0 green callout 1 2 3 1 4 ...

Page 80: ... remove it from the mainboard IMPORTANT Place the thermal module on a clean dry surface when it is not installed Removing the CPU 1 See Removing the Thermal Module on page 71 2 Using a slotted screw driver rotate the CPU locking screw 180 counter clockwise as shown ...

Page 81: ...MPORTANT Place the CPU on a clean dry surface when it is not installed Removing the Mainboard 1 See Removing the CPU on page 72 2 Remove the adhesive tape securing the speaker cable to the mainboard and disconnect the speaker cable from the mainboard connector ...

Page 82: ...74 Chapter 3 3 Remove the one 1 securing screw from the mainboard 4 Lift the mainboard away the lower cover Step Size Quantity Screw Type Mainboard Disassembly M2 5 4 0 1 ...

Page 83: ...Chapter 3 75 Removing the Bluetooth Module 1 See Removing the Mainboard on page 73 2 Turn the mainboard over and locate the Bluetooth module 3 Disconnect the Bluetooth cable from the mainboard ...

Page 84: ...76 Chapter 3 4 Lift the Bluetooth module away from the mainboard 5 Remove the mylar holder to expose the Bluetooth cable connector ...

Page 85: ...ct the Bluetooth cable from the Bluetooth module NOTE Circuit boards 10 cm have been highlighted with a yellow rectangle as shown in the previous image Please detach the Circuit board and follow local regulations for disposal ...

Page 86: ...sassembly Process LCD Module Disassembly Flowchart Screw List Step Screw Quantity Part No LCD Bezel Disassembly M2 0 5 0 2 86 T23V7 010 LCD Panel Disassembly M2 5 4 0 6 86 EDM07 003 LCD Hinge Disassembly M2 0 3 0 6 86 ARE07 002 ...

Page 87: ...1 See Removing the LCD Module on page 69 2 Remove the two 2 bezel screws from the LCD module 3 Pry the bezel upwards at the top of the LCD module releasing it from the latches Step Size Quantity Screw Type LCD Bezel Disassembly M2 0 5 0 2 ...

Page 88: ...80 Chapter 3 4 Continue separating the latches along the sides of the bezel towards the hinges 5 Release the latches at the bottom of the LCD bezel 6 Lift the bezel clear of the LCD module ...

Page 89: ...Chapter 3 81 Removing the Camera CCD Module 1 See Removing the LCD Bezel on page 79 2 Lift the CCD module from the LCD cover 3 Disconnect the cable as shown NOTE Take care not to damage the cable ...

Page 90: ...ing the LCD Panel 1 See Removing the LCD Bezel on page 79 2 Remove the six 6 securing screws from the LCD panel 3 Remove the LVDS cable from the cable guides Step Size Quantity Screw Type LCD Panel Disassembly M2 5 4 0 6 ...

Page 91: ...ear of the LCD cover as shown Remove the LCD Hinges 1 See Removing the LCD Panel on page 82 2 Remove the six 6 screws three on each side Separate the hinges from the LCD panel Step Size Quantity Screw Type LCD Hinge Disassembly M2 0 3 0 6 ...

Page 92: ...e Removing the LCD Panel on page 82 2 Detach the CCD cable from the back of the LCD panel 3 Remove the yellow tape securing the LVDS cable 4 Starting from the top remove the clear mylar covering and disconnect the LVDS cable from the LCD panel ...

Page 93: ... Removing the WLAN Antennas 1 See Removing the LCD Panel on page 82 2 Remove the black and white WLAN antennas from the cable guides 3 Remove the black antenna cable from the LCD cover Repeat for the white antenna ...

Page 94: ...CD Module Assembly Process Replacing the WLAN Antennas 1 Place the black antenna cable onto the LCD cover as shown Repeat for the white antenna 2 Place the black and white WLAN antennas into the cable guides as shown ...

Page 95: ...the LVDS cable to the LCD panel Place the clear mylar tape over the connector and press firmly 2 Replace the yellow adhesive tape to secure the LVDS cable 3 Adhere the CCD cable to the LCD panel NOTE Ensure that the cable is aligned correctly on the panel to prevent damage to the CCD module Marked area is provided to show correct position of LVDS cable ...

Page 96: ...8 Chapter 3 Replacing the LCD Hinges 1 See Removing the LCD Panel on page 82 2 Replace the six 6 screws three on each side to secure the hinges Step Size Quantity Screw Type LCD Hinge Assembly M2 0 3 0 6 ...

Page 97: ...Chapter 3 89 Removing the LCD Panel 1 Place the LCD panel on the LCD cover as shown 2 Place the LVDS cable into the cable guides ...

Page 98: ...90 Chapter 3 3 Replace the six 6 securing screws to secure the LCD panel Step Size Quantity Screw Type LCD Panel Assembly M2 5 4 0 6 ...

Page 99: ...Chapter 3 91 Replacing the Camera CCD Module 1 Connect the CCD cable as shown NOTE Take care not to damage the cable 2 Place the CCD module onto the LCD cover Apply gentle pressure to fix the adhesive ...

Page 100: ...pter 3 Replacing the LCD Bezel 1 Place the bezel hinge covers over the hinges 2 Ensure the LVDS and WLAN antenna cable bundle are exiting the left hinge as shown 3 Apply pressure to snap the latches together ...

Page 101: ... 3 93 4 Apply pressure along the bottom of the bezel to attach the latches 5 Apply pressure along the sides of the bezel to attach the latches 6 Apply pressure along the top of the bezel to attach the latches ...

Page 102: ...94 Chapter 3 7 Replace the two 2 bezel screws Step Size Quantity Screw Type LCD Bezel Assembly M2 0 5 0 2 ...

Page 103: ...Chapter 3 95 Main Unit Assembly Process Replacing the Bluetooth Module 1 Connect the Bluetooth cable to the Bluetooth module 2 Attach mylar holder to the Bluetooth cable connector ...

Page 104: ...96 Chapter 3 3 Place the Bluetooth module onto the mainboard 4 Connect the Bluetooth cable to the mainboard connector ...

Page 105: ...pter 3 97 Replacing the Mainboard 1 Place the mainboard onto the upper cover 2 Replace the one 1 screw to secure the mainboard to the upper cover Step Size Quantity Screw Type Mainboard Assembly M2 5 4 0 1 ...

Page 106: ...98 Chapter 3 3 Secure the speaker cable to the mainboard using the adhesive tape connected to the cable 4 Connect the speaker cable to the mainboard ...

Page 107: ...r 1 that must be positioned corresponding to the marker 2 on the CPU socket 1 Place the CPU into the CPU socket as shown taking note of the Pin1 locator 2 Using a slotted screw driver rotate the CPU locking screw 180 clockwise as shown to secure it in the package 1 2 ...

Page 108: ...loth or cotton swab and Isopropyl Alcohol Acetone or other approved cleaning agent 2 Apply a new thermal pad or grease to the center of the processor s coming into contact with the thermal module 3 Align the screw holes on the thermal module to the screw posts on the mainboard then replace the module Keep the module as level as possible when replacing 4 Tighten the four 4 captive screws in numeric...

Page 109: ...Chapter 3 101 5 Connect the fan cable as shown ...

Page 110: ...upper cover onto the LCD module and lower into place Lower the hinges so they are flush with the hinge plates on the upper cover 2 Replace the four 4 screws to secure the left and right hinges Step Size Quantity Screw Type LCD Module Assembly M2 5 6 5 4 ...

Page 111: ... 103 3 Connect and lock the LVDS cable 4 Place the WLAN antenna bundle into the cable guides around the fan module 5 Place the adhesive ground wire attached to the WLAN antenna cable bundle onto the fan housing ...

Page 112: ...ter 3 Replacing the HDD Module 1 Place the carrier onto the HDD 2 Replace the four 4 screws to secure the HDD carrier 3 Place HDD in the HDD bay Step Size Quantity Screw Type HDD Carrier Assembly M3 0 3 5 Ni 4 ...

Page 113: ...g the pull tab slide the HDD module in the direction of the arrow to connect the interface 5 Replace the one 1 screw to secure the HDD module to the upper cover Step Size Quantity Screw Type HDD Module Assembly M2 0 4 2 1 ...

Page 114: ...106 Chapter 3 Replacing the RTC Battery 1 Place the RTC battery onto the mainboard 2 Connect the RTC battery cable to the mainboard connector ...

Page 115: ...Board 1 Place the USB board onto the chassis 2 Replace one 1 screw to secure the USB board 3 Connect and lock the USB FFC to the USB board Repeat for the mainboard connector Step Size Quantity Screw Type USB Board Assembly M2 5 4 0 1 ...

Page 116: ...108 Chapter 3 Replacing the WLAN Module 1 Insert the WLAN board into the WLAN socket 2 Replace the one 1 screw Step Size Quantity Screw Type WLAN Board Assembly M2 0 3 0 1 ...

Page 117: ...Chapter 3 109 3 Connect the two 2 antenna cables to the WLAN board as shown NOTE Cable placement is as follows black Main to connector J1 white AUX to connector J2 ...

Page 118: ...110 Chapter 3 Replacing the DIMM Modules 1 Insert the DIMM module into the DIMM connector 2 Press down to lock the DIMM module in place 3 Repeat steps 1 and 2 for the second DIMM module if present ...

Page 119: ...ower Cover 1 Place the lower cover onto the device 2 Replace the twenty three 23 screws to secure the lower cover to the device Step Size Quantity Screw Type Lower Cover red callout M2 5 6 5 17 Battery Bay green callout M2 0 3 0 6 ...

Page 120: ...placing the ODD Module 1 Place the ODD bracket onto the ODD module and replace the two 2 screws to secure it 2 Press the bezel into the tray bottom edge first to secure it to the ODD module Step Size Quantity Screw Type ODD Bracket Assembly M2 0 3 0 2 ...

Page 121: ...Chapter 3 113 3 Push the ODD module into the ODD bay until it is flush with the casing 4 Replace the one 1 screw to secure the module Step Size Quantity Screw Type ODD Module Assembly M2 5 6 5 1 ...

Page 122: ...o the mainboard connector 2 Place the keyboard face down on the upper cover Connect the keyboard FPC to the mainboard and secure the locking latch 3 Turn the keyboard over and slide the front edge into the upper cover ensuring that the four locating tabs are correctly seated ...

Page 123: ...Chapter 3 115 4 Press down as indicated to secure the keyboard in place ...

Page 124: ...t the SD dummy card into the slot and push until the card clicks into place and is flush with the casing Replacing the Battery Pack 1 Insert the battery pack and press down 2 Slide the battery lock in the direction shown to secure the battery in place ...

Page 125: ...e by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to 4 If the Issue is still not resolved see Online Support Information on page 209 Symptoms Verified Go To Power On Issue Page 118 No Display Issue Page 119 LCD Failure Page 121 Internal Keyboard Failure Page 122 TouchPad Failure Page 122 Internal Sp...

Page 126: ...e computer and the outlet 3 Remove any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Disconnect the power and open the casing to check the Thermal Unit see Thermal Unit Failure on page 130 and fan airways are free of obstructions 5 Remove all external and non essential hardware connected to the computer that are not...

Page 127: ...utton for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn F5 on this model If the POST or video appears on the external display see LCD Failure on page 121 5 Disconnect power and all external devices including port replicators or docking stations Remove any memory...

Page 128: ... the Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video driver 8 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other...

Page 129: ...CD fails perform the following actions one at a time to correct the problem Do not replace a non defective FRU Start Check MB LCD connector and Reassemble Re plug LCD cable NG Check LCD module Swap LCD cable LCD panel NG Swap M B OK OK ...

Page 130: ...the problem Do not replace a non defective FRU Touch Pad Failure If the TouchPad doesn t work perform the following actions one at a time to correct the problem Do not replace a non defective FRU Start Check M B T P FFC Re assemble the T P FFC to M B NG Check TouchPad Swap Reassemble the T P board or T P FFC NG Swap M B OK OK ...

Page 131: ...ot replace a non defective FRU Internal Microphone Failure If the internal Microphone fails perform the following actions one at a time to correct the problem Do not replace a non defective FRU Start Check M B SPK cable Re assemble the SPK cable to M B NG OK Swap M B Start Check M B Mic cable Re assemble the MIC cable to M B NG Swap M B OK ...

Page 132: ... USB module fails perform the following actions one at a time to correct the problem Do not replace a non defective FRU Start Check USB B to M B cable Re assemble the USB B cable to M B NG Check USB B OK Swap USB B and USB cable NG Swap M B OK ...

Page 133: ... Speaker Setup Follow the onscreen prompts to configure the speakers 8 Remove and recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore If the issue is not fixed repeat the preceding steps and select an earlier time and date 10 Reinstall the Operating System 11 If the Issue is still not resolved see Online Support Information on page...

Page 134: ...and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support 5 Restart the computer and press F2 to enter the BIOS Utility Check the BIOS settings are correct and that CD DVD drive is set as the first boot device on the Boo...

Page 135: ...reaks up or jumps Optical drive not found or not active Not shown in My Computer or the BIOS setup LED does not flash when the computer starts up The tray does not eject Access failure screen displays The ODD is noisy Perform the following general solutions one at a time to correct the problem 1 Reboot the computer and retry the operation 2 Try an alternate disc 3 Navigate to Start Computer Check ...

Page 136: ... Movie fields select the desired player from the drop down menu 5 Check that the Regional Code is correct for the selected media IMPORTANT Region can only be changed a limited number of times After Changes remaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer a Navigate to Start Control Panel System and Maintenance System Device M...

Page 137: ...e motherboard and cable connections c Try an alternate cable if available If the drive works with the new cable the original cable should be replaced 4 Reseat the drive ensuring and all cables are connected correctly 5 Replace the ODD See Disassembly Process on page 49 Drive Read Failure If discs cannot be read when inserted in the drive perform the following actions one at a time to correct the p...

Page 138: ...ails perform the following actions one at a time to correct the problem Do not replace a non defective FRU Thermal Unit Failure If the Thermal Unit fails perform the following actions one at a time to correct the problem Do not replace a non defective FRU ...

Page 139: ...e is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back the mouse driver to the previous version if updated recently 11 Remove and reinstall the mouse driver 12 Check the Device Manager to determine that The device is properly installed There are no red Xs ...

Page 140: ...her a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power On Issue on page 118 1 Power off the computer 2 Visually check them for d...

Page 141: ...CODE_PATCH SEC 3 Setup Cache as RAM SEC_ACCESS_CSR SEC 4 PCIE MMIO Base Address initial SEC_GENERIC_MSRINIT SEC 5 CPU Generic MSR initialization SEC_CPU_SPEEDCFG SEC 6 Setup CPU speed SEC_SETUP_CAR_OK SEC 7 Cache as RAM test SEC_FORCE_MAX_RATIO SEC 8 Tune CPU frequency ratio to maximum level SEC_GO_TO_SECSTARTUP SEC 9 Setup BIOS ROM cache SEC_GO_TO_PEICORE SEC 0A Enter Boot Firmware Volume Functio...

Page 142: ...ge to RAM PEI_FINDING_DXE_CORE PEI 8A Loading DXE core PEI_GO_TO_DXE_CORE PEI 8B Enter DXE core Functionality Name Include PostCode h Phase PostCode Description DXE_TCGDXE DXE 40 TPM initial in DXE DXE_SB_SPI_INIT DXE 41 South bridge SPI initialization DXE_CF9_RESET DXE 42 Setup Reset service DXE_SB_SERIAL_GPIO_INIT DXE 43 South bridge Serial GPIO initialization DXE_SMMACCESS DXE 44 Setup SMM ACCE...

Page 143: ...N_END BDS 15 PCI enumeration complete BDS_CONNECT_CONSOLE_IN BDS 16 Keyboard Controller Keyboard and Mouse initialization BDS_CONNECT_CONSOLE_OUT BDS 17 Video device initialization BDS_CONNECT_STD_ERR BDS 18 Error report device initialization BDS_CONNECT_USB_HC BDS 19 USB host controller initialization BDS_CONNECT_USB_BUS BDS 1A USB BUS driver initialization BDS_CONNECT_USB_DEVICE BDS 1B USB devic...

Page 144: ...RECOVERY_START_FLASH BDS 35 Fast Recovery Start Flash Functionality Name Include PostCode h Phase Post Code Description POST_BDS_NO_BOOT_DEVICE POST_BDS F9 No Boot Device POST_BDS_START_IMAGE POST_BDS FB UEFI Boot Start Image POST_BDS_ENTER_INT19 POST_BDS FD Legacy 16 boot entry POST_BDS_JUMP_BOOT_SECTOR POST_BDS FE Try to Boot with INT 19 Functionality Name Include PostCode h Phase Post Code Desc...

Page 145: ...2 SMM service initial SMM_ACPI_ENABLE_START SMM 0xA6 OS call ACPI enable function SMM_ACPI_ENABLE_END SMM 0xA7 ACPI enable function complete SMM_S1_SLEEP_CALLBACK SMM 0xA1 Enter S1 SMM_S3_SLEEP_CALLBACK SMM 0xA3 Enter S3 SMM_S4_SLEEP_CALLBACK SMM 0xA4 Enter S4 SMM_S5_SLEEP_CALLBACK SMM 0xA5 Enter S5 SMM_ACPI_DISABLE_START SMM 0xA8 OS call ACPI disable function SMM_ACPI_DISABLE_END SMM 0xA9 ACPI di...

Page 146: ...138 Chapter 4 ...

Page 147: ...TON U6 HDMI LEVEL SHIFT IC SW3 RIGHT BUTTON PU3 VGFX PWM IC PU5 SYSTEM 3V 5V PWM IC U8 GLAN IC PU4 1 05V PWM IC U10 CODEC IC Y1 32 768KHZ CRYSTAL CN4 INTERNAL MIC CN1 TOUCH PAD CONNECTOR CN3 CARD READER CONN CN2 KEYBOARD CONNECTOR CN19 BLUETOOTH CONN PU1 CHARGER PWM IC LED3 POWER LED U2 U4 VRAM LED4 BATTERY LED LED1 PWR LED LED2 HDD LED Chapter 5 ...

Page 148: ... CRT CONN U25 BIOS ROM CN9 GLAN CONN BT1 RTC CONN U26 TRANSFORMER CN7 ODD CONN CN11 HDMI CONN U20 CLOCK GENERATOR CN14 USB CONN U16 PCH CN18 EXT MIC CONN U18 EC CN17 EXT HP CONN PJ2 BATTERY CONN CN13 MINI PCIE CONN U15 GPU CHIPSET JDIM1 JDIM2 DIMM CONN U14 U16 VRAM CN16 INTERNAL SPEAKER CONN CN5 LVDS CONN CN15 BLUETOOTH CONN ...

Page 149: ...er to BIOS Setup menu However once it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps 1 Power Off the system and remove HDD AC and Battery from the machine 2 Disconnect the RTC Battery cable and locate the J1 and J2 jumper 3 Use an electric conductivity tool to short the two points of the HW Gap 4 Plug in AC keeping the HW Gap s...

Page 150: ...142 Chapter 5 Clear CMOS Jumper Item Description J1 J2 Clear CMOS Jumper ...

Page 151: ...l force the BIOS to enter a special BIOS block called Boot Block Steps for BIOS Recovery from USB Storage Before doing this prepare the Crisis USB key The Crisis USB key could be made by executing the Crisis Disk program in another system with Windows XP OS Follow the steps below 1 Format the USB storage disk using the Fast Format option 2 Save ROM file file name ZQ8x64 fd to the root directory of...

Page 152: ...144 Chapter 5 ...

Page 153: ...hatever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or...

Page 154: ... LCD Assembly No Description Acer P N 1 Left hinge 33 R6Z07 004 2 LVDS cable assy 50 R6Z07 004 3 Camera AM 21400 067 4 LCD bezel 60 R6Z07 010 5 Right hinge 33 R6Z07 005 6 LCD Panel LK 14008 004 7 LCD cover 60 R6Z07 009 3 5 4 7 2 1 6 ...

Page 155: ...00 006 7 Upper cover 60 R6Z07 001 2 Mainboard MB R5X06 001 8 ODD 6M R6W07 001 3 Dummy card 42 PSR07 002 9 HDD KH 16001 045 4 Thermal module 60 R6W07 001 10 USB board 55 R6W07 001 5 Base assy 60 R6Z07 007 11 USB FFC 50 R6Z07 001 6 Keyboard KB I140A 204 12 Battery BT 00603 111 6 7 8 9 10 11 12 4 4 3 5 4 1 2 ...

Page 156: ... 90W 19V 1 7x5 5x11 Blue HP A0904A3 B1LF LV5 LED LF AP 0900A 005 BATTERY Battery SANYO AS10D Li Ion 3S2P SANYO 6 cell 4400mAh Main COMMON ID AS10D31 BT 00603 111 Battery SONY AS10D Li Ion 3S2P SONY 6 cell 4400mAh Main COMMON ID AS10D41 BT 00604 049 Battery PANASONIC AS10D Li Ion 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID AS10D51 BT 00605 062 Battery SIMPLO AS10D Li Ion 3S2P PANASONIC 6 cell 4400...

Page 157: ...ORD SWI 1 8M 3PBLACK FZ010008 011 27 A99V7 004 POWER CORD IT 1 8M 3PBLACK FZ010008 008 27 A99V7 005 POWER CORD S A 1 8M 3BLACK FZ010008 006 27 T48V7 001 POWER CORD EU 1 8M 3PBLACK FM010008 010 27 TATV7 001 POWER CORD BRAZIL IMETRO 3 PIN 27 S0607 001 PWR CORD V943B30001218008 DANISH 3P 27 A03V7 006 BLUETOOTH CABLE 6P FOR BT3 0 BRM2070 50 TVM07 002 BLUETOOTH CABLE 50 PSR07 001 FFC USB 50 R6Z07 001 C...

Page 158: ...5001 DMP CPU Intel Core i3 350M PGA 2 26G 35W K 0 TJ90 VT KC 35K01 DMP CPU Intel Core i3 370M PGA 2 4G 35W K 0 TJ90 VT KC 37K01 DMP CPU Intel Core i3 380M PGA 2 53G 35W K 0 TJ90 VT KC 38K01 DMP CPU Intel Core i5 460M PGA 2 53G 35W K 0 KC 46K01 DMP CPU Intel Core i5 560M PGA 2 66G 35W K 0 Turbo Boost 3 20 2 93 KC 56K01 DMP CPU Intel Core i5 580M PGA 2 66G 35W K 0 Turbo Boost 3 33 3 06 KC 58K01 DMP ...

Page 159: ...8MB LF F W GJ001J KH 16004 008 HDD HGST 2 5 5400rpm 160GB HTS545016B9A300 Panther B SATA LF F W C60F Disk imbalance criteria 0 014g cm KH 16007 026 HDD WD 2 5 5400rpm 160GB WD1600BEVT 22A23T0 WD ML320S SATA 8MB LF F W 01 01A01 KH 16008 027 HDD SEAGATE 2 5 5400rpm 250GB ST9250315AS 9HH132 189 Wyatt with new pcb SATA 8MB LF F W 0001SDM1 KH 25001 019 HDD TOSHIBA 2 5 5400rpm 250GB MK2565GSX Capricorn ...

Page 160: ...icorn BS 320G P SATA 8MB LF F W GJ002J KH 64004 001 HDD WD 2 5 5400rpm 640GB WD6400BEVT 22A0RT0 ML320 SATA 8MB LF F W 01 01A01 KH 64008 004 HDD WD 2 5 5400rpm 750GB WD7500BPVT 22HXZT1 ML375M 4K drive SATA 8MB LF F W 01 01A01 KH 75008 009 HDD FRONT BRACKET 33 R6Z07 003 HDD BRACKET 33 R6Z07 002 KEYBOARD Keyboard ACER AC4T_A10B AC4T 86KS Black Arabic Texture KB I140A 204 Keyboard ACER AC4T_A10B AC4T ...

Page 161: ... AC4T 86KS Black Russian Texture KB I140A 221 Keyboard ACER AC4T_A10B AC4T 87KS Black SLO CRO Texture KB I140A 222 Keyboard ACER AC4T_A10B AC4T 87KS Black Spanish Texture KB I140A 223 Keyboard ACER AC4T_A10B AC4T 87KS Black Sweden Texture KB I140A 224 Keyboard ACER AC4T_A10B AC4T 87KS Black Swiss G Texture KB I140A 225 Keyboard ACER AC4T_A10B AC4T 86KS Black Thailand Texture KB I140A 226 Keyboard ...

Page 162: ...600 1 LK 1400D 008 LCD COVER W ANT IMR BLACK 60 R6Z07 009 ANTENNA WIMAX 50 R6Z07 002 LCD BEZEL FOR CCD 60 R6Z07 010 LCD BRACKET W HINGE L 33 R6Z07 004 LCD BRACKET W HINGE R 33 R6Z07 005 LCD CABLE 50 R6Z07 004 Chicony 1 3M CH9665SN CNF9157 AM 21400 067 Suyin 1 3M SY9665SN AM 21400 068 Liteon 1 3M LT9665AL 09P2SF119 AM 21400 069 LCD LCD MODULE 14 LED GLARE IMR W CCD ANTENNA 2 BROWN 6M R6W07 003 Cate...

Page 163: ... 600 1 LK 1400D 008 LCD COVER W ANT IMR BROWN 60 R6Z07 011 ANTENNA WIMAX 50 R6Z07 002 LCD BEZEL FOR CCD 60 R6Z07 010 LCD BRACKET W HINGE L 33 R6Z07 004 LCD BRACKET W HINGE R 33 R6Z07 005 LCD CABLE 50 R6Z07 004 Chicony 1 3M CH9665SN CNF9157 AM 21400 067 Suyin 1 3M SY9665SN AM 21400 068 Liteon 1 3M LT9665AL 09P2SF119 AM 21400 069 LCD LCD MODULE 14 LED GLARE IMR W CCD ANTENNA 2 RED 6M R6W07 004 Categ...

Page 164: ...OVER W ANT IMR RED 60 R6Z07 012 ANTENNA WIMAX 50 R6Z07 002 LCD BEZEL FOR CCD 60 R6Z07 010 LCD BRACKET W HINGE L 33 R6Z07 004 LCD BRACKET W HINGE R 33 R6Z07 005 LCD CABLE 50 R6Z07 004 Chicony 1 3M CH9665SN CNF9157 AM 21400 067 Suyin 1 3M SY9665SN AM 21400 068 Liteon 1 3M LT9665AL 09P2SF119 AM 21400 069 MAINBOARD MAIN BOARD UMA HM55 W CARD READER MIC MB R5X06 001 MAIN BOARD DIS PARK HM55 W CARD READ...

Page 165: ...B07 004 Memory ELPIDA SO DIMM DDRIII 1333 2GB EBJ21UE8BFU0 DJ F LF 128 8 0 065um KN 2GB09 009 Memory SAMSUNG SO DIMM DDRIII 1333 2GB M471B5673FH0 CH9 LF 128 8 46nm KN 2GB0B 023 Memory SAMSUNG SO DIMM DDRIII 1333 2GB M471B5773CHS CH9 LF 256 8 46nm KN 2GB0B 026 Memory HYNIX SO DIMM DDRIII 1333 2GB HMT125S6TFR8C H9 LF 128 8 0 055um KN 2GB0G 016 HEATSINK THERMAL MODULE 35W UMA 60 R6W07 001 THERMAL MOD...

Page 166: ...KAG NYLOK IRON 86 PSR07 001 SCREW M2 0 3 0 I BKAG NYLOK IRON 86 ARE07 002 SCREW M2 5 4 0 I BUWZN NYLON PATCH IRON 86 EDM07 003 SCREW M2 0 5 I NI NYLOK 86 T23V7 010 SCREW M3 0 5 3 5I 86 N1407 007 SCREW M2 0 4 2 I BNI NYLOK IRON 86 W4107 002 SCREW M2 0 3 95 I BNI NYLOK 86 R6Z07 002 SCREW M2 5 4 0 I NI NYLOK 86 R6Z07 001 ...

Page 167: ...Chapter 6 159 ...

Page 168: ... BT 6L2 2 2R CB_bgn_1 3C_HG_XS11 AS4738 354G50Mnrr WW GCTWN S2 R7L02 001 AS4738 354G50Mnrr W7HP64ASWW1 MC UMACrr_3 2 2G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_ES61 AS4738 371G32Mncc AAP Indonesia LX R7K0C 001 AS4738 371G32Mncc LINPUS MAID1 UMACcc_3 1 1G 320 6L2 2 2R CB_bgn_1 3C_HG_ID32 AS4738 371G32Mncc AAP Singapore LX R7K0C 004 AS4738 371G32Mncc LINPUS MASG1 UMACcc_3 1 1G 320 BT 6L2 2 2R CB_bgn_1 3C_H...

Page 169: ...ore LX R5X02 030 AS4738 372G32Mnkk W7HP64ASSG1 MC UMACkk_3 1 2G 320 BT 6L2 2 2R CB_bgn_1 3C_HG_ES61 AS4738 372G32Mnkk AAP Singapore LX R5X02 031 AS4738 372G32Mnkk W7HP64ASSG1 MC UMACkk_3 1 2G 320_5 4k_4k BT 6L2 2 2R CB_bgn_1 3C_HG_ZH31 AS4738 372G32Mnkk AAP Singapore LX R5X0C 011 AS4738 372G32Mnkk LINPUS MASG1 UMACkk_3 1 2G 320 BT 6L2 2 2R CB_bgn_1 3C_HG_XS11 AS4738 372G32Mnkk AAP Thailand LX R5X0...

Page 170: ... 2 2R CB_bgn_1 3C_HG_ES61 AS4738 372G50Mnkk AAP Singapore LX R5X02 004 AS4738 372G50Mnkk W7HP64ASSG1 MC UMACkk_3 1 2G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_ZH31 AS4738 372G50Mnkk AAP Thailand LX R5X0C 008 AS4738 372G50Mnkk LINPUS MATH1 UMACkk_3 1 2G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_TH61 AS4738 372G50Mnkk AAP Thailand LX R5X0C 009 AS4738 372G50Mnkk LINPUS MATH4 UMACkk_3 1 2G 500_L BT 6L2 2 2R CB_bgn_1 3...

Page 171: ...373G32Mnkk EM W7HB64EMASCL3 MC UMACkk_3 2G 1G 320_5 4k_4k 6L2 2 2R CB_bgn_1 3C_HG_ES51 AS4738 373G32Mnkk PA Chile LX R5X02 013 AS4738 373G32Mnkk EM W7HP64EMASCL3 MC UMACkk_3 2G 1G 320_5 4k_4k 6L2 2 2R CB_bgn_1 3C_HG_ES51 AS4738 373G32Mnkk PA Chile LX R5X0C 017 AS4738 373G32Mnkk LINPUS MACL3 UMACkk_3 2G 1G 320 6L2 2 2R CB_bgn_1 3C_HG_XS41 AS4738 373G32Mnkk EMEA Middle East LX R5X01 002 AS4738 373G3...

Page 172: ...8 382G50Mnkk W7HP64ASSG1 MC UMACkk_3 1 2G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_ZH31 AS4738 5463G32Mnkk PA ACLA Spain LX R5X02 022 AS4738 5463G32Mnkk EM W7HP64EMASEA3 MC UMACkk_3 2G 1G 320 6L2 2 2R CB_bgn_1 3C_HG_ES51 AS4738 5463G32Mnkk PA ACLA Spain LX R5X02 023 AS4738 5463G32Mnkk EM W7HP64EMASEA1 MC UMACkk_3 2G 1G 320_5 4k_4k 6L2 2 2R CB_bgn_1 3C_HG_ES51 AS4738 5463G32Mnkk PA ACLA Spain LX R5X02 024 ...

Page 173: ...1 AS4738_UMACrr_3 Ci3350M UMA AS4738 371G32Mncc Indonesia LX R7K0C 001 AS4738_UMACcc_3 Ci3370M UMA AS4738 371G32Mncc Singapore LX R7K0C 004 AS4738_UMACcc_3 Ci3370M UMA AS4738 371G32Mnkk Indonesia LX R5X0C 002 AS4738_UMACkk_3 Ci3370M UMA AS4738 371G32Mnkk Singapore LX R5X0C 013 AS4738_UMACkk_3 Ci3370M UMA AS4738 371G32Mnrr Indonesia LX R7L0C 001 AS4738_UMACrr_3 Ci3370M UMA AS4738 371G50Mncc Indones...

Page 174: ...i3370M UMA AS4738 372G50Mncc Thailand LX R7K02 001 AS4738_UMACcc_3 Ci3370M UMA AS4738 372G50Mncc Thailand LX R7K02 002 AS4738_UMACcc_3 Ci3370M UMA AS4738 372G50Mncc Thailand LX R7K02 003 AS4738_UMACcc_3 Ci3370M UMA AS4738 372G50Mnkk Indonesia LX R5X01 001 AS4738_UMACkk_3 Ci3370M UMA AS4738 372G50Mnkk Malaysia LX R5X0C 018 AS4738_UMACkk_3 Ci3370M UMA AS4738 372G50Mnkk Singapore LX R5X02 003 AS4738_...

Page 175: ... Ci3370M UMA AS4738 373G32Mnkk Singapore LX R5X0C 012 AS4738_UMACkk_3 Ci3370M UMA AS4738 373G50Mnkk ACLA Spain LX R5X02 014 AS4738_UMACkk_3 Ci3370M UMA AS4738 373G50Mnkk ACLA Spain LX R5X02 015 AS4738_UMACkk_3 Ci3370M UMA AS4738 373G50Mnkk ACLA Spain LX R5X02 016 AS4738_UMACkk_3 Ci3370M UMA AS4738 373G50Mnkk Chile LX R5X02 017 AS4738_UMACkk_3 Ci3370M UMA AS4738 374G32Mnkk ACLA Spain LX R5X02 018 A...

Page 176: ...III10 SO1GBIII10 AS4738 352G32Mnkk Malaysia LX R5X02 005 N SO2GBIII10 N AS4738 352G32Mnkk Malaysia LX R5X0C 004 N SO2GBIII10 N AS4738 352G50Mnkk Malaysia LX R5X02 008 N SO2GBIII10 N AS4738 352G50Mnkk Malaysia LX R5X0C 003 N SO2GBIII10 N AS4738 354G50Mnrr GCTWN S2 R7L02 001 N SO2GBIII10 SO2GBIII10 AS4738 371G32Mncc Indonesia LX R7K0C 001 N SO1GBIII10 N AS4738 371G32Mncc Singapore LX R7K0C 004 N SO1...

Page 177: ... AS4738 372G32Mnkk Thailand LX R5X0C 007 N SO2GBIII10 N AS4738 372G32Mnkk Vietnam LX R5X0C 020 N SO2GBIII10 N AS4738 372G32Mnrr Vietnam LX R7L0C 003 N SO2GBIII10 N AS4738 372G50Mncc Indonesia LX R7K01 001 N SO2GBIII10 N AS4738 372G50Mncc Thailand LX R7K02 001 N SO2GBIII10 N AS4738 372G50Mncc Thailand LX R7K02 002 N SO2GBIII10 N AS4738 372G50Mncc Thailand LX R7K02 003 N SO2GBIII10 N AS4738 372G50Mn...

Page 178: ...738 373G32Mnkk Chile LX R5X02 013 N SO2GBIII10 SO1GBIII10 AS4738 373G32Mnkk Chile LX R5X0C 017 N SO2GBIII10 SO1GBIII10 AS4738 373G32Mnkk Middle East LX R5X01 002 N SO2GBIII10 SO1GBIII10 AS4738 373G32Mnkk Singapore LX R5X0C 012 N SO2GBIII10 SO1GBIII10 AS4738 373G50Mnkk ACLA Spain LX R5X02 014 N SO2GBIII10 SO1GBIII10 AS4738 373G50Mnkk ACLA Spain LX R5X02 015 N SO2GBIII10 SO1GBIII10 AS4738 373G50Mnkk...

Page 179: ...kk GCTWN S2 R5X02 001 N250GB5 4KS NSM8XS BT 3 0 AS4738 352G32Mnkk Malaysia LX R5X02 005 N320GB5 4KS_4K NSM8XS BT 3 0 AS4738 352G32Mnkk Malaysia LX R5X0C 004 N320GB5 4KS NSM8XS BT 2 1 AS4738 352G50Mnkk Malaysia LX R5X02 008 N500GB5 4KS NSM8XS BT 3 0 AS4738 352G50Mnkk Malaysia LX R5X0C 003 N500GB5 4KS NSM8XS BT 2 1 AS4738 354G50Mnrr GCTWN S2 R7L02 001 N500GB5 4KS NSM8XS BT 3 0 AS4738 371G32Mncc Indo...

Page 180: ...2G32Mnkk Thailand LX R5X0C 006 N320GB5 4KS NSM8XS BT 2 1 AS4738 372G32Mnkk Thailand LX R5X0C 007 N320GB5 4KS NSM8XS BT 2 1 AS4738 372G32Mnkk Vietnam LX R5X0C 020 N320GB5 4KS NSM8XS BT 2 1 AS4738 372G32Mnrr Vietnam LX R7L0C 003 N320GB5 4KS NSM8XS BT 2 1 AS4738 372G50Mncc Indonesia LX R7K01 001 N500GB5 4KS NSM8XS BT 3 0 AS4738 372G50Mncc Thailand LX R7K02 001 N500GB5 4KS NSM8XS BT 3 0 AS4738 372G50M...

Page 181: ...AS4738 373G32Mnkk Chile LX R5X01 005 N320GB5 4KS_4K NSM8XS N AS4738 373G32Mnkk Chile LX R5X02 013 N320GB5 4KS_4K NSM8XS N AS4738 373G32Mnkk Chile LX R5X0C 017 N320GB5 4KS NSM8XS N AS4738 373G32Mnkk Middle East LX R5X01 002 N320GB5 4KS_4K NSM8XS BT 3 0 AS4738 373G32Mnkk Singapore LX R5X0C 012 N320GB5 4KS NSM8XS BT 2 1 AS4738 373G50Mnkk ACLA Spain LX R5X02 014 N500GB5 4KS NSM8XS N AS4738 373G50Mnkk ...

Page 182: ...AS4738G 352G32Mncc EM W7HP64EMASID1 MC PARK_XT512Ccc_3V3 1 2G 320 BT 6L2 2 2R CB_bgn_1 3C_HG_ID21 AS4738G 352G50Mnkk AAP Malaysia LX R5W02 001 AS4738G 352G50Mnkk EM W7HP64EMASMY1 MC PARK_XT512Ckk_3V3 1 2G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_ES61 AS4738G 371G32Mncc AAP Indonesia LX R6W0C 003 AS4738G 371G32Mncc LINPUSAID1 PARK_XT512Ccc_3V3 1 1G 320 6L2 2 2R CB_bgn_1 3C_HG_ID22 AS4738G 371G32Mnkk AAP In...

Page 183: ...HG_ID22 AS4738G 372G50Mncc AAP Indonesia LX R6W02 002 AS4738G 372G50Mncc EM W7HP64EMASID1 MC PARK_XT512Ccc_3V3 1 2G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_ID21 AS4738G 372G50Mncc AAP Indonesia LX R6W0C 002 AS4738G 372G50Mncc LINPUSAID1 PARK_XT512Ccc_3V3 1 2G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_ID22 AS4738G 372G50Mnkk AAP Indonesia LX R5W02 004 AS4738G 372G50Mnkk EM W7HP64EMASID1 MC PARK_XT512Ckk_3V3 1 2G 5...

Page 184: ...371G32Mncc Indonesia LX R6W0C 003 AS4738G_PARK_XT 512Ccc_3V3 Ci3370M PARK_XT AS4738G 371G32Mnkk Indonesia LX R5W0C 011 AS4738G_PARK_XT 512Ckk_3V3 Ci3370M PARK_XT AS4738G 372G32Mncc Hong Kong LX R6W02 003 AS4738G_PARK_XT 512Ccc_3V3 Ci3370M PARK_XT AS4738G 372G32Mncc Indonesia LX R6W0C 001 AS4738G_PARK_XT 512Ccc_3V3 Ci3370M PARK_XT AS4738G 372G32Mnkk China LX R5W0C 009 AS4738G_PARK_XT 512Ckk_3V3 Ci3...

Page 185: ...0 AS4738G_PARK_XT 512Ckk_3V3 Ci5460M PARK_XT AS4738G 5568G50Mnrr GCTWN S2 R7E02 001 AS4738G_PARK_XT 512Crr_3V3 Ci5560M PARK_XT Model Country Acer Part No VRAM 1 Memory 1 Memory 2 AS4738G 352G32Mncc Indonesia LX R6W02 001 512M DDR3 64 16 4 SO2GBIII10 N AS4738G 352G50Mnkk Malaysia LX R5W02 001 512M DDR3 64 16 4 SO2GBIII10 N AS4738G 371G32Mncc Indonesia LX R6W0C 003 512M DDR3 64 16 4 SO1GBIII10 N AS4...

Page 186: ...X R7E02 002 512M DDR3 64 16 4 SO2GBIII10 N AS4738G 372G50Mnrr Indonesia LX R7E0C 002 512M DDR3 64 16 4 SO2GBIII10 N AS4738G 373G32Mncc GCTWN S2 R6W02 001 512M DDR3 64 16 4 SO2GBIII10 SO1GBIII10 AS4738G 5462G32Mnkk China LX R5W0C 010 512M DDR3 64 16 4 SO2GBIII10 N AS4738G 5568G50Mnrr GCTWN S2 R7E02 001 512M DDR3 64 16 4 SO4GBIII10 SO4GBIII10 Model Country Acer Part No HDD 1 GB ODD Bluetoot h AS4738...

Page 187: ...kk Malaysia LX R5W02 003 N500GB5 4KS NSM8XS BT 3 0 AS4738G 372G50Mnkk Thailand LX R5W0C 005 N500GB5 4KS NSM8XS BT 2 1 AS4738G 372G50Mnkk Thailand LX R5W0C 006 N500GB5 4KS NSM8XS BT 2 1 AS4738G 372G50Mnkk Thailand LX R5W0C 007 N500GB5 4KS NSM8XS BT 2 1 AS4738G 372G50Mnrr Indonesia LX R7E02 002 N500GB5 4KS NSM8XS BT 3 0 AS4738G 372G50Mnrr Indonesia LX R7E0C 002 N500GB5 4KS NSM8XS BT 2 1 AS4738G 373G...

Page 188: ...50Mnkk LINPUS MATH1 UMACkk_3 1 1G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_TH61 AS4738Z P611G50Mnkk AAP Thailand LX R6T0C 010 AS4738Z P611G50Mnkk LINPUS MATH4 UMACkk_3 1 1G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_XS11 AS4738Z P611G50Mnkk AAP Thailand LX R6T0C 011 AS4738Z P611G50Mnkk LINPUS MATH3 UMACkk_3 1 1G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_XS11 AS4738Z P612G25Mncc CHINA Hong Kong LX R7H02 007 AS4738Z P612G25Mn...

Page 189: ...AS4738Z P612G32Mnkk EM W7ST32EMASEA3 MC UMACkk_3 1 2G 320 6L2 2 2R CB_bgn_1 3C_HG_ES51 AS4738Z P612G32Mnkk PA ACLA Spain LX R6T08 002 AS4738Z P612G32Mnkk EM W7ST32EMASEA1 MC UMACkk_3 1 2G 320_5 4k_4k 6L2 2 2R CB_bgn_1 3C_HG_ES51 AS4738Z P612G32Mnkk PA Chile LX R6T01 005 AS4738Z P612G32Mnkk EM W7HB64EMASCL3 MC UMACkk_3 1 2G 320_5 4k_4k 6L2 2 2R CB_bgn_1 3C_HG_ES51 AS4738Z P612G32Mnkk PA Chile LX R6...

Page 190: ...T0C 017 AS4738Z P612G32Mnkk LINPUS MATH3 UMACkk_3 1 2G 320 BT 6L2 2 2R CB_bgn_1 3C_HG_XS11 AS4738Z P612G32Mnkk AAP Vietnam LX R6T0C 027 AS4738Z P612G32Mnkk LINPUS MAVN1 UMACkk_3 1 2G 320 BT 6L2 2 2R CB_bgn_1 3C_HG_XS11 AS4738Z P612G32Mnrr CHINA China LX R7J0C 002 AS4738Z P612G32Mnrr LINPUS MACN1 UMACrr_3 1 2G 320 6L2 2 2R CB_bgn_1 3C_HG_ZH41 AS4738Z P612G32Mnrr AAP Indonesia LX R7J01 001 AS4738Z P...

Page 191: ...4738Z P613G32Mnkk EM W7HP64EMASEA1 MC UMACkk_3 2G 1G 320 6L2 2 2R CB_bgn_1 3C_HG_ES51 AS4738Z P613G32Mnkk PA ACLA Spain LX R6T02 015 AS4738Z P613G32Mnkk EM W7HP64EMASEA4 MC UMACkk_3 2G 1G 320_5 4k_4k 6L2 2 2R CB_bgn_1 3C_HG_EN31 AS4738Z P613G32Mnkk PA ACLA Spain LX R6T02 016 AS4738Z P613G32Mnkk EM W7HP64EMASEA3 MC UMACkk_3 2G 1G 320_5 4k_4k 6L2 2 2R CB_bgn_1 3C_HG_ES51 AS4738Z P613G32Mnkk PA ACLA ...

Page 192: ...L3 MC UMACkk_3 2 2G 500_L 6L2 2 2R CB_bgn_1 3C_HG_ES51 AS4738Z P614G64Mnkk WW WW S2 R6T02 001 AS4738Z P614G64Mnkk W7HP64ASWW1 MC UMACkk_3 2 2G 640 6L2 2 2R CB_bgn_1 3C_HG_ES62 AS4738Z P614G64Mnrr WW GCTWN S2 R7J02 001 AS4738Z P614G64Mnrr W7HP64ASWW1 MC UMACrr_3 2 2G 640 BT 6L2 2 2R CB_bgn_1 3C_HG_ES61 AS4738Z P618G50Mncc WW GCTWN S2 R7H02 001 AS4738Z P618G50Mncc W7HP64ASWW1 MC UMACcc_3 2 4G 500_L ...

Page 193: ...R CB_bgn_1 3C_HG_ES61 AS4738Z P622G32Mncc AAP Singapore LX R7H02 002 AS4738Z P622G32Mncc W7HP64ASSG1 MC UMACcc_3 1 2G 320_5 4k_4k BT 6L2 2 2R CB_bgn_1 3C_HG_ZH31 AS4738Z P622G32Mnkk AAP Philippines LX R6T0C 003 AS4738Z P622G32Mnkk LINPUS MAPH1 UMACkk_3 1 2G 320 BT 6L2 2 2R CB_bgn_1 3C_HG_XS11 AS4738Z P622G32Mnkk AAP Singapore LX R6T02 001 AS4738Z P622G32Mnkk W7HP64ASSG1 MC UMACkk_3 1 2G 320 BT 6L2...

Page 194: ...0Mnkk Thailand LX R6T0C 010 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P611G50Mnkk Thailand LX R6T0C 011 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P612G25Mncc Hong Kong LX R7H02 007 AS4738Z_UMACcc_3 PMDP6100 UMA AS4738Z P612G25Mnkk Singapore LX R6T02 007 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P612G25Mnkk Singapore LX R6T02 008 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P612G32Mncc China LX R7H0C 004 AS4738Z_UMAC...

Page 195: ...3 PMDP6100 UMA AS4738Z P612G32Mnkk Singapore LX R6T02 006 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P612G32Mnkk Singapore LX R6T0C 028 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P612G32Mnkk Thailand LX R6T0C 015 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P612G32Mnkk Thailand LX R6T0C 016 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P612G32Mnkk Thailand LX R6T0C 017 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P612G32Mnkk Vie...

Page 196: ...Z_UMACkk_3 PMDP6100 UMA AS4738Z P613G32Mnkk Chile LX R6T01 009 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P613G32Mnkk Chile LX R6T02 017 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P614G32Mnkk ACLA Spain LX R6T02 018 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P614G32Mnkk ACLA Spain LX R6T02 019 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P614G32Mnkk ACLA Spain LX R6T02 020 AS4738Z_UMACkk_3 PMDP6100 UMA AS4738Z P614G32M...

Page 197: ...X R7H0C 006 AS4738Z_UMACcc_3 PMDP6200 UMA AS4738Z P622G32Mncc Singapore LX R7H02 001 AS4738Z_UMACcc_3 PMDP6200 UMA AS4738Z P622G32Mncc Singapore LX R7H02 002 AS4738Z_UMACcc_3 PMDP6200 UMA AS4738Z P622G32Mnkk Philippines LX R6T0C 003 AS4738Z_UMACkk_3 PMDP6200 UMA AS4738Z P622G32Mnkk Singapore LX R6T02 001 AS4738Z_UMACkk_3 PMDP6200 UMA AS4738Z P622G32Mnkk Singapore LX R6T02 002 AS4738Z_UMACkk_3 PMDP...

Page 198: ...8Z P612G25Mnkk Singapore LX R6T02 008 N SO2GBIII10 N AS4738Z P612G32Mncc China LX R7H0C 004 N SO2GBIII10 N AS4738Z P612G32Mncc Indonesia LX R7H01 001 N SO2GBIII10 N AS4738Z P612G32Mncc Middle East LX R7H01 002 N SO2GBIII10 N AS4738Z P612G32Mncc Philippines LX R7H0C 005 N SO2GBIII10 N AS4738Z P612G32Mncc Singapore LX R7H02 003 N SO2GBIII10 N AS4738Z P612G32Mncc Singapore LX R7H02 004 N SO2GBIII10 N...

Page 199: ...G32Mnkk Thailand LX R6T0C 017 N SO2GBIII10 N AS4738Z P612G32Mnkk Vietnam LX R6T0C 027 N SO2GBIII10 N AS4738Z P612G32Mnrr China LX R7J0C 002 N SO2GBIII10 N AS4738Z P612G32Mnrr Indonesia LX R7J01 001 N SO2GBIII10 N AS4738Z P612G32Mnrr Middle East LX R7J01 002 N SO2GBIII10 N AS4738Z P612G32Mnrr Philippines LX R7J0C 003 N SO2GBIII10 N AS4738Z P612G32Mnrr Vietnam LX R7J0C 005 N SO2GBIII10 N AS4738Z P61...

Page 200: ...O2GBIII10 SO2GBIII10 AS4738Z P614G32Mnkk Chile LX R6T02 021 N SO2GBIII10 SO2GBIII10 AS4738Z P614G50Mnkk ACLA Spain LX R6T02 010 N SO2GBIII10 SO2GBIII10 AS4738Z P614G50Mnkk ACLA Spain LX R6T02 011 N SO2GBIII10 SO2GBIII10 AS4738Z P614G50Mnkk ACLA Spain LX R6T02 012 N SO2GBIII10 SO2GBIII10 AS4738Z P614G50Mnkk Chile LX R6T02 013 N SO2GBIII10 SO2GBIII10 AS4738Z P614G64Mnkk WW S2 R6T02 001 N SO2GBIII10 ...

Page 201: ...SO2GBIII10 N AS4738Z P622G32Mnkk Thailand LX R6T0C 023 N SO2GBIII10 N AS4738Z P622G32Mnrr Philippines LX R7J0C 004 N SO2GBIII10 N Model Country Acer Part No HDD 1 GB ODD Bluetooth AS4738Z P611G32Mncc Indonesia LX R7H0C 001 N320GB5 4KS NSM8XS N AS4738Z P611G32Mncc Singapore LX R7H0C 002 N320GB5 4KS NSM8XS BT 2 1 AS4738Z P611G32Mnkk Indonesia LX R6T0C 001 N320GB5 4KS NSM8XS N AS4738Z P611G32Mnkk Mal...

Page 202: ...612G32Mncc Vietnam LX R7H0C 008 N320GB5 4KS NSM8XS BT 2 1 AS4738Z P612G32Mnkk ACLA Spain LX R6T01 003 N320GB5 4KS_4K NSM8XS N AS4738Z P612G32Mnkk ACLA Spain LX R6T01 004 N320GB5 4KS_4K NSM8XS N AS4738Z P612G32Mnkk ACLA Spain LX R6T08 001 N320GB5 4KS_4K NSM8XS N AS4738Z P612G32Mnkk ACLA Spain LX R6T08 002 N320GB5 4KS_4K NSM8XS N AS4738Z P612G32Mnkk Chile LX R6T01 005 N320GB5 4KS_4K NSM8XS N AS4738Z...

Page 203: ...Z P612G50Mncc India LX R7H0C 007 N500GB5 4KS NSM8XS BT 2 1 AS4738Z P612G50Mnkk India LX R6T0C 026 N500GB5 4KS NSM8XS BT 2 1 AS4738Z P612G50Mnrr India LX R7J0C 007 N500GB5 4KS NSM8XS BT 2 1 AS4738Z P612G50Mnrr Singapore LX R7J0C 006 N500GB5 4KS NSM8XS BT 2 1 AS4738Z P613G32Mncc Singapore LX R7H0C 003 N320GB5 4KS NSM8XS BT 2 1 AS4738Z P613G32Mnkk ACLA Spain LX R6T01 006 N320GB5 4KS_4K NSM8XS N AS473...

Page 204: ...5 4KS NSM8XS BT 3 0 AS4738Z P621G32Mnkk Thailand LX R6T0C 018 N320GB5 4KS NSM8XS BT 2 1 AS4738Z P621G32Mnkk Thailand LX R6T0C 019 N320GB5 4KS NSM8XS BT 2 1 AS4738Z P621G32Mnkk Thailand LX R6T0C 020 N320GB5 4KS NSM8XS BT 2 1 AS4738Z P621G50Mnkk Thailand LX R6T0C 012 N500GB5 4KS NSM8XS BT 2 1 AS4738Z P621G50Mnkk Thailand LX R6T0C 013 N500GB5 4KS NSM8XS BT 2 1 AS4738Z P621G50Mnkk Thailand LX R6T0C 01...

Page 205: ...kk LINPUSATH3 PARK_XT512Ckk_3V3 1 1G 320 BT 6L2 2 2R CB_bgn_1 3C_HG_EN11 AS4738ZG P611G32Mnkk AAP Thailand LX R650C 015 AS4738ZG P611G32Mnkk LINPUSATH1 PARK_XT512Ckk_3V3 1 1G 320 BT 6L2 2 2R CB_bgn_1 3C_HG_TH51 AS4738ZG P611G50Mnkk AAP Thailand LX R650C 006 AS4738ZG P611G50Mnkk LINPUSATH4 PARK_XT512Ckk_3V3 1 1G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_ES61 AS4738ZG P611G50Mnkk AAP Thailand LX R650C 007 AS...

Page 206: ...n_1 3C_HG_EN11 AS4738ZG P612G50Mnkk AAP Thailand LX R650C 010 AS4738ZG P612G50Mnkk LINPUSATH4 PARK_XT512Ckk_3V3 1 2G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_ES61 AS4738ZG P612G50Mnkk AAP Thailand LX R650C 011 AS4738ZG P612G50Mnkk LINPUSATH3 PARK_XT512Ckk_3V3 1 2G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_EN11 AS4738ZG P612G50Mnkk AAP Thailand LX R650C 012 AS4738ZG P612G50Mnkk LINPUSATH1 PARK_XT512Ckk_3V3 1 2G 500...

Page 207: ...nrr AAP Philippines LX R7G0C 001 AS4738ZG P622G32Mnrr LINPUSAPH1 PARK_XT512Crr_3V3 1 2G 320 BT 6L2 2 2R CB_bgn_1 3C_HG_EN11 AS4738ZG P622G50Mnkk AAP Thailand LX R650C 004 AS4738ZG P622G50Mnkk LINPUSATH3 PARK_XT512Ckk_3V3 1 2G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_EN11 AS4738ZG P622G50Mnkk AAP Thailand LX R650C 005 AS4738ZG P622G50Mnkk LINPUSATH1 PARK_XT512Ckk_3V3 1 2G 500_L BT 6L2 2 2R CB_bgn_1 3C_HG_T...

Page 208: ...G_PARK_XT5 12Ckk_3V3 PMDP6100 PARK_XT AS4738ZG P614G50Mncc GCTWN S2 R7F02 001 AS4738ZG_PARK_XT5 12Ccc_3V3 PMDP6100 PARK_XT AS4738ZG P614G50Mnrr GCTWN S2 R7G02 001 AS4738ZG_PARK_XT5 12Crr_3V3 PMDP6100 PARK_XT AS4738ZG P621G32Mnkk Thailand LX R650C 016 AS4738ZG_PARK_XT5 12Ckk_3V3 PMDP6200 PARK_XT AS4738ZG P621G32Mnkk Thailand LX R650C 017 AS4738ZG_PARK_XT5 12Ckk_3V3 PMDP6200 PARK_XT AS4738ZG P621G32...

Page 209: ...cc China LX R7F 0C 003 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS AS4738ZG P612G32Mncc Hong Kong LX R7F 02 001 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS _4K AS4738ZG P612G32Mncc Philippines LX R7F 0C 002 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS AS4738ZG P612G32Mnkk China LX R65 0C 001 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS AS4738ZG P612G32Mnkk GCTWN LX R65 02 001 512M DDR3 64 16 4 SO2GBIII1...

Page 210: ...R3 64 16 4 SO1GBIII10 N N500GB5 4KS AS4738ZG P621G50Mnkk Thailand LX R65 0C 020 512M DDR3 64 16 4 SO1GBIII10 N N500GB5 4KS AS4738ZG P621G50Mnkk Thailand LX R65 0C 021 512M DDR3 64 16 4 SO1GBIII10 N N500GB5 4KS AS4738ZG P622G32Mncc Philippines LX R7F 0C 001 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS AS4738ZG P622G32Mnkk Philippines LX R65 0C 002 512M DDR3 64 16 4 SO2GBIII10 N N320GB5 4KS AS4738ZG P...

Page 211: ...ountry Acer Part No HDD 1 GB ODD Bluetooth AS4742 352G50Mnkk Vietnam LX R5X02 002 N500GB5 4KS NSM8XS BT 3 0 AS4742 352G50Mnkk WW S2 R5X0C 001 N500GB5 4KS NSM8XS N Model RO Country Acer Part No Description AS4742G 356G75Mnkk WW WW S2 R5W02 001 AS4742G 356G75Mnkk W7HP64ASWW1 MC PARK_XT512Ckk_3V3 4G 2G 750 BT 6L2 2 2R CB_bgn_1 3C_HG_ES62 AS4742G 358G64Mnkk WW WW S2 R6502 001 AS4742G 358G64Mnkk W7HP64...

Page 212: ...Appendix A 204 Model Country Acer Part No HDD 1 GB ODD Bluetooth AS4742G 356G75Mnkk WW S2 R5W02 001 N750GB5 4KS NSM8XS BT 3 0 AS4742G 358G64Mnkk WW S2 R6502 001 N640GB5 4KS NSM8XS BT 3 0 ...

Page 213: ...19V 1 7x5 5x11 Yellow HP A0652R3B 1LF LV5 LED LF AP 0650A 012 Audio Codec Realtek ALC272X Realtek Audio Codec ALC272X LZ 21000 045 Battery SANYO 6CELL2 2 Battery SANYO AS10D Li Ion 3S2P SANYO 6 cell 4400mAh Main COMMON ID AS10D31 BT 00603 111 SIMPLO 6CELL2 2 Battery SIMPLO AS10D Li Ion 3S2P SAMSUNG 6 cell 4400mAh Main COMMON ID AS10D BT 00607 127 Bluetooth Foxconn BT 2 1 Foxconn Bluetooth BRM 2070...

Page 214: ...15AS 9HH132 189 Wyatt with new pcb SATA 8MB LF F W 0001SDM1 KH 25001 019 SEAGATE N320GB5 4KS HDD SEAGATE 2 5 5400rpm 320GB ST9320310AS 9RN132 188 Cameron 320G P SATA 8MB LF F W 0001SDM1 KH 32001 019 SEAGATE N500GB5 4KS HDD SEAGATE 2 5 5400rpm 500GB ST9500325AS 9HH134 189 Wyatt with new pcb SATA 8MB LF F W 0001SDM1 KH 50001 017 TOSHIBA N320GB5 4KS HDD TOSHIBA 2 5 5400rpm 320GB Capricorn BS MK3265GS...

Page 215: ... LF KN 2GB00 001 NONE SO4GBIII10 Memory NONE SO DIMM DDRIII 1066 4GB dummy P N LF KN 4GB00 001 SAMSUNG SO4GBIII10 Memory SAMSUNG SO DIMM DDRIII 1066 4GB M471B5273BH1 CF8 LF 256 8 0 055um KN 4GB0B 007 NB Chipset INTEL HM55 NB Chipset Intel CS BD82HM55 KI G5501 002 ODD PLDS NSM8XS ODD PLDS Super Multi DRIVE 12 7mm Tray DL 8X DS 8A5SH LF HF W O bezel SATA With TI Rohm Solution HF Windows 7 KU 0080F 0...

Page 216: ...208 Appendix B ...

Page 217: ...e Technical Information section you can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Retu...

Page 218: ...210 Appendix C ...

Page 219: ...112 F Features 1 FLASH Utility 41 Flash Utility 41 FRU Field Replaceable Unit List 145 H Hard Disk Drive Module 67 104 HDTV Switch Failure 131 Hibernation mode hotkey 15 Hot Keys 13 I Intermittent Problems 132 Internal Microphone Failure 125 Internal Speaker Failure 123 J Jumper and Connector Locations 139 K Keyboard Failure 122 L LCD Bezel 79 92 LCD Failure 121 LCD Module Disassembly Flowchart 86...

Page 220: ...dule 71 100 Thermal Unit Failure 130 TouchPad Failure 122 Troubleshooting Built in KB Failure 122 EasyTouch Buttons 130 HDTV Switch 131 Internal Microphone 125 Internal Speakers 123 LCD Failure 121 No Display 119 ODD 127 Other Failures 131 Power On 118 Thermal Unit 130 TouchPad 122 WLAN 130 U Undetermined Problems 132 utility BIOS 33 41 W Wireless Function Failure 130 WLAN Board 116 ...

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